Frequently Asked Questions (FAQs)
Do I need a MADRIX
®
NEO and a MADRIX
®
KEY?
No. The MADRIX
®
software license for 512 DMX channels data output is
already included. The MADRIX
®
KEY is not necessary for operating the
MADRIX
®
NEO. However, you may connect both to your computer to use
their output features together.
Is it possible to use more than one MADRIX
®
NEO?
Yes. Up to 60 NEOs can be connected to a USB host controller and used at
the same time. Please connect every NEO to an active USB 2.0 port or use
an USB 2.0 hub with a power supply.
Does the NEO work in stand-alone mode?
No. The NEO needs to be connected to a personal computer.
Can I use a mobile computer instead of a desktop computer?
Yes. Mobile computers, such as laptops/notebooks, may be used to run the
MADRIX
®
software. Please pay attention to the system requirements.
Can I use other software apart from MADRIX
®
to control lights?
No. The recommended software is MADRIX
®
.
Can I use this interface to control lasers, moving heads, or scanners?
No. The software is not designed for such an application.
What does the blinking LED mean?
Please read the chapter “Description Of LED Codes” in this quick start guide.
Can I repair the MADRIX
®
NEO myself?
No. Do not attempt any repairs. Any attempt will void your warranty! Please
contact your dealer if the device seems to be defective.
What can I do if my interface does not work anymore during the
warranty period?
Please contact your dealer.
Summary of Contents for NEO
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