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[Part 4] Technical Support

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MADRIX LUNA User Manual

Technical Support

Topics Of This Chapter

Firmware Updates

4.1

Firmware Updates

This topic includes:

Overview

Available Firmware Updates

Overview

It is highly recommended to update the firmware should a new firmware version become available.

Available Firmware Updates

Version

Highlights

LUNA Firmware

1.00.4547

MADRIX Version

MADRIX 3.0

Release Date

July 2013

Initial firmware release.

Summary of Contents for LUNA 4

Page 1: ...2022 inoage GmbH MADRIX LUNA User Manual Date April 2022 Hardware User Guide...

Page 2: ...uration Ethernet Part 3 MADRIX 5 Software 19 21 1 Output Art Net 33 2 Output sACN 41 3 Output USB 46 4 Input Art Net 59 5 Input sACN 69 6 Input USB Part 4 Technical Support 79 80 1 Firmware Updates Pa...

Page 3: ...1 PART Overview...

Page 4: ...Part 1 Overview 4 www madrix com MADRIX LUNA User Manual 1 Overview Topics Of This Chapter Introduction Hardware Features 1 1 Introduction This topic includes MADRIX LUNA...

Page 5: ...ork node The MADRIX LUNA reliably distributes DMX512 data over long or short distances using Ethernet network or USB Its sync mode makes sure that lighting effects look their best on the LEDs 3 versio...

Page 6: ...ead the provided MADRIX LUNA Technical Manual Quick Start Guide first Find it in your product box or download it from help madrix com Using A 3rd Party Controller MADRIX LUNA is a standard node for Ar...

Page 7: ...nently green Connected to Ethernet No data is sent or received over Ethernet Connected to USB No data is sent or received over USB Blinking green Communicating over Ethernet Sending or receiving data...

Page 8: ...ate a corresponding fixture where channel 4 and 5 are set up as Fixed channel using always a value of 0 On the other hand the console will always send a value of 0 for the first 3 channels of each fix...

Page 9: ...se see safety instructions in the MADRIX LUNA Technical Manual Quick Start Guide 2 Connect MADRIX LUNA and your computer to the same Ethernet network 3 Assign correct network settings for your compute...

Page 10: ...2 PART Device Configuration...

Page 11: ...all device settings Topics Of This Chapter Web Configuration Ethernet 2 1 Web Configuration Ethernet This topic includes Configuration Using A Web Browser Configuration Using A Web Browser When conne...

Page 12: ...he back side of the device The web configuration page will be launched Now you have access to various information and settings B Using the MADRIX 5 Software Connect MADRIX LUNA and your computer to th...

Page 13: ...Part 2 Device Configuration 13 www madrix com MADRIX LUNA User Manual...

Page 14: ...X 1 4 8 16 This is the recommended setting when using one MADRIX LUNA If you are broadcasting data for a large number of Universes using Broadcast Mode instead of using Unicast Mode with MADRIX 5 or a...

Page 15: ...orter Example continued Channels 1 to 100 are now removed and the frame has 412 channels in total Example Your fixture should start with DMX channel 7 In the ideal case you would set its DMX start add...

Page 16: ...Of Network Data Timeout Allows you to specify the output settings should the device not receive data anymore for a specified DMX universe Choose from the following options Send The Last Received Frame...

Page 17: ...to be sent out via Streaming ACN to IP address 293 255 1 0 Special Commands Reboot Reboot System Restarts the device completely The website will automatically be reloaded after a few seconds Reset Res...

Page 18: ...Part 2 Device Configuration 18 www madrix com MADRIX LUNA User Manual...

Page 19: ...3 PART MADRIX 5 Software...

Page 20: ...X 5 Software MADRIX 5 Software License The MADRIX 5 Software license is not included and sold separately A MADRIX 5 KEY is necessary if you want to use output No separate license is required for DMX I...

Page 21: ...t per LUNA 8 unit In total 8192 DMX channels can be sent per LUNA 16 unit You always have 1 DMX input port available per unit DMX IN In total 512 DMX channels can be received per unit 3 1 Output Art N...

Page 22: ...RIX LUNA to your computer using network cabling It is highly recommended to only use Gigabit Ethernet network components network card switches etc Set up the corresponding settings in the Configuratio...

Page 23: ...24 100 for example Please note Your devices and the sender such as the PC that runs MADRIX 5 need to have the same subnet mask Restart MADRIX 5 if you have changed the network settings in Windows whil...

Page 24: ...right corner 5 Adding Devices Automatically MADRIX 5 can automatically add your MADRIX LUNA devices Click MADRIX 5 will automatically search the network for connected MADRIX LUNA devices Devices that...

Page 25: ...n for LUNA 4 Five entries will be shown for LUNA 16 6 Activating Devices Each of your MADRIX LUNA devices and its ports need to be activated By default they are still deactivated 4 ports will be shown...

Page 26: ...the menu Preferences Device Manager DMX Devices Keyboard shortcut F4 Select your devices and their ports in the list Right Mouse Click on the column State to set from Off to On indicated by green ligh...

Page 27: ...der Preferences Device Manager DMX Devices When using your device as an output device set up Universe Right Mouse Click or Left Mouse Double Click on the column Universe and enter the required number...

Page 28: ...dIdx2 Port 0 DMX 6 BindIdx2 Port 1 DMX 7 BindIdx2 Port 2 DMX 8 BindIdx2 Port 3 DMX 9 BindIdx3 Port 0 DMX 10 BindIdx3 Port 1 DMX 11 BindIdx3 Port 2 DMX 12 BindIdx3 Port 3 DMX 13 BindIdx4 Port 0 DMX 14...

Page 29: ...rt when Sync Mode is activated Learn more below 9 Optimized Frames Or Full Frames Make sure that your device is still selected under Preferences Device Manager DMX Devices Choose how to send data Righ...

Page 30: ...age of synchronization commands packages for Art Net Your Art Net devices need to support this feature in order for it to work correctly All MADRIX hardware Art Net nodes support ArtSync Sync packages...

Page 31: ...t devices can be used in one network Reduced network traffic increases the performance and stability Disadvantage The network settings of all devices need to be 100 correct Unicast Mode is recommended...

Page 32: ...ng them switched off ArtAddress AcLedNormal Highlight Device Activates the highlight mode ArtAddress AcLedLocate Select one or more interfaces and click the button The corresponding status indicators...

Page 33: ...ons General 3 2 Output sACN This topic includes DMX OUT Over Ethernet Network Streaming ACN sACN 1 Initial Configuration 2 Windows Network Settings 3 Fixture Patching In MADRIX 5 4 Activating Streamin...

Page 34: ...sets up Streaming ACN network settings for you MADRIX 5 supports multicast Streaming ACN Data is automatically sent to all corresponding sACN devices in the network Unicast is also supported You only...

Page 35: ...elect the correct network adapter that will be used for Streaming ACN The IP address and Subnet mask label should help you select the correct adapter It is not necessary to change any of these network...

Page 36: ...the network Interfaces can detect this unique ID and can be configured to receive data from this particular device Please note that the ACN interface must support this feature Do not change the ACN C...

Page 37: ...ected please use the different universes of different devices to identify them in the Device Manager Universe Defines which universe of your MADRIX 5 Patch is sent to this particular device Right Mous...

Page 38: ...ource Name Allows you to set up a specific name for the device This name is send via network as well Therefore interfaces may be able to retrieve this name and can be configured to receive data from t...

Page 39: ...ly if it malfunctions data will be automatically received from PC 2 Data will always be received from the device with the highest priority Please note that the ACN device must support this feature ACN...

Page 40: ...confirm your changes 7 Frame Time Make sure that your device is still selected under Preferences Device Manager DMX Devices Set up the frame time for your device Right Mouse Click or Left Mouse Double...

Page 41: ...nnels on a DMX universe only 312 DMX channels will be sent with every single frame on this universe Activate Full Frames if devices should always send full frames on a particular universe instead of o...

Page 42: ...4 8 16 Connect power to MADRIX LUNA Please see safety instructions in the MADRIX LUNA Technical Manual Quick Start Guide Connect MADRIX LUNA to your computer via USB Use the provided USB cable Make s...

Page 43: ...vices Go to the menu Preferences Device Manager DMX Devices Keyboard shortcut F4 Your LUNA devices and all of their ports 4 8 16 output ports 1 input port will appear in the list If your devices are n...

Page 44: ...ation Of DMX Output Make sure that your devices are still selected under Preferences Device Manager DMX Devices When using your device as an output device set up Universe Right Mouse Click or Left Mou...

Page 45: ...be automatically set to the same value for all output ports 7 Optimized Frames Or Full Frames Make sure that your device is still selected under Preferences Device Manager DMX Devices Choose how to se...

Page 46: ...connect MADRIX LUNA via Ethernet network directly or indirectly to the network card of your computer that runs the MADRIX 5 Software Data is sent into the LUNA via DMX IN XLR and from the LUNA to MAD...

Page 47: ...dividual IP address in the following IP address range 2 0 0 1 2 255 255 254 or 10 0 0 1 10 255 255 254 Set up the corresponding Subnet mask 255 0 0 0 Via factory default settings MADRIX LUNA devices w...

Page 48: ...etwork for connected MADRIX LUNA devices Devices that are found will appear in the list A number of entries will be created in the list for each LUNA device The Art Net standards only supports a maxim...

Page 49: ...Part 3 MADRIX 5 Software 49 www madrix com MADRIX LUNA User Manual 5 Configuration Of Art Net Input Select your LUNA input device in the list Universe IN...

Page 50: ...tings in the Web Configuration or MADRIX Device Configuration window if required If you have changed the settings enter the exact same Art Net universe here Activate Receive Direct IP Mode and enter t...

Page 51: ...You need to activate the Art Net input device It is still deactivated Go to the menu Preferences Device Manager DMX Devices Keyboard shortcut F4 Select the LUNA input device in the list Right Mouse Cl...

Page 52: ...ht Mouse Click on the column ms FPS and and a number The higher the frame time in milliseconds the lower the frame rate will be in Frames Per Second The lower the frame time the higher the FPS will be...

Page 53: ...8 are listed If you wish to increase the number of DMX IN universes you can change the setting under Options Peformance Choose your DMX IN Device in the section Device Select the Art Net input device...

Page 54: ...his data for example for Scripts and Macros If you want to monitor incoming signals select your DMX universe DMX device in the list and click Mapping Use Mapping if you want to route incoming DMX sign...

Page 55: ...DMX channel of the output DMX universe MADRIX 5 should use Use HTP Activates the Highest Takes Precedence feature You can map incoming data to a DMX address range that MADRIX 5 already controls Use HT...

Page 56: ...Part 3 MADRIX 5 Software 56 www madrix com MADRIX LUNA User Manual...

Page 57: ...Remote Editor Allows you to modify a configuration or create a new configuration Start Address Defines on which particular DMX channel the protocol should start The whole protocol will be mapped to th...

Page 58: ...a MADRIX 5 TRI Effect the corresponding port Value Range Defines the range of incoming DMX values that can be used as trigger signal The minimum and default value is 1 The maximum and default value i...

Page 59: ...2 Windows Network Settings 3 Activating Streaming ACN 4 Enabling Input 5 Configure Your Device 6 Enable DMX IN 7 sACN Input DMX IN Via Ethernet Network Streaming ACN sACN You can connect MADRIX LUNA...

Page 60: ...specifications Even if your sACN devices are set to a different IP address range you may try the connection from MADRIX 5 to your devices Make sure that your Firewall does not block data of the 239 2...

Page 61: ...Every single ACN device has such a unique ID When using Streaming ACN your MADRIX 5 Software is one of those devices When you start MADRIX 5 for the first time this ID will be generated automatically...

Page 62: ...lumn OUT IN to set to IN for data input if you wish to receive incoming data through this device In DMX IN mode you will not be able to select the ACN protocol MADRIX 5 will automatically select the c...

Page 63: ...eive data from this source If you are using the default name MADRIX U X the universe will automatically be displayed in the name represented by X 1 2 3 etc ACN Universe Defines the DMX universe from w...

Page 64: ...the menu Preferences Device Manager DMX Input Select your preferred DMX Universe in the list By default DMX universe 1 to 8 are listed If you wish to increase the number of DMX IN universes you can ch...

Page 65: ...choose how to use incoming data as explained below 7 sACN Input Data At this point MADRIX 5 is now already receiving any incoming data You can now use this data for example for Scripts and Macros If y...

Page 66: ...output DMX universe MADRIX 5 should map the specified range of incoming channels Start At Channel Defines the first DMX channel of the output DMX universe MADRIX 5 should use Use HTP Activates the Hi...

Page 67: ...configuration Open Loads a previously saved MADRIX 5 DMX Remote Configuration file of the file type mdrx Protocols Choose from a pre configured protocol configuration DMX IN Remote Editor Allows you...

Page 68: ...er Use Trigger if you want to use incoming signals for the MADRIX 5 TRI Effects First select your device in the list Activate Trigger Port Defines the port Port 1 8 that is assigned to this DMX IN Dev...

Page 69: ...ck Assign and use the control on your controller for the minimum value and the value will be set automatically in the MADRIX 5 Software Assign Maximum Value Automatically assigns the maximum value whe...

Page 70: ...to the DMX IN port of MADRIX LUNA Connect MADRIX LUNA to power Please see safety instructions in the MADRIX LUNA Technical Manual Quick Start Guide Connect MADRIX LUNA to your computer via USB Use the...

Page 71: ...ting Devices Go to the menu Preferences Device Manager DMX Devices Keyboard shortcut F4 Your LUNA devices and all of their ports 4 8 16 output ports 1 input port will appear in the list If your device...

Page 72: ...st Right Mouse Click on the column State to set from Off to On indicated by green light IN is automatically activated If required change the frame time Right Mouse Click on the column ms FPS and and a...

Page 73: ...0 4 Activating DMX Input Go to the menu Preferences Device Manager DMX Input Select your preferred DMX Universe in the list By default DMX universe 1 to 8 are listed If you wish to increase the number...

Page 74: ...ta as explained below 5 DMX IN Data At this point MADRIX 5 is now already receiving any incoming data You can now use this data for example for Scripts and Macros If you want to monitor incoming signa...

Page 75: ...annels To Universe Defines onto which output DMX universe MADRIX 5 should map the specified range of incoming channels Start At Channel Defines the first DMX channel of the output DMX universe MADRIX...

Page 76: ...plained below or create your own remote configuration Open Loads a previously saved MADRIX 5 DMX Remote Configuration file of the file type mdrx Protocols Choose from a pre configured protocol configu...

Page 77: ...er Manual will be mapped to this new address area DMX Watcher Opens the DMX Watcher to monitor your DMX output or input Trigger Use Trigger if you want to use incoming signals for the MADRIX 5 TRI Eff...

Page 78: ...ed as trigger signal The minimum and default value is 1 The maximum and default value is 512 Assign Minimum Value Automatically assigns the minimum value when using the controller Click Assign and use...

Page 79: ...4 PART Technical Support...

Page 80: ...s 4 1 Firmware Updates This topic includes Overview Available Firmware Updates Overview It is highly recommended to update the firmware should a new firmware version become available Available Firmwar...

Page 81: ...network settings with the next start when a Subnet Mask higher than 255 255 255 0 was set up Fixed issues with sending out data when receiving Art Net data from two sources Fixed an issue that only us...

Page 82: ...sending data output in case of data connection loss only available in the web configuration tool Send The Last Received Frame Continually Send Black Frames Continually Stop Sending After Sending A Bla...

Page 83: ...ed support for Streaming ACN sACN Added a Channel Offset for each output port For every single universe a single ArtPollReply packet is being sent to reply to Art Net polls 3841 Web configuration page...

Page 84: ...ice to factory default settings 7446 LUNA Firmware 2 02 7297 MADRIX Version MADRIX 5 4e Release Date October 2021 During normal operation quickly pressing the Reset button now sends an Art Net PollRep...

Page 85: ...www madrix com MADRIX LUNA User Manual LUNA Firmware 2 05 7300 MADRIX Version MADRIX 5 4h Release Date April 2022 Fixed a critical issue that recognized MADRIX LUNA 4 and MADRIX LUNA 16 only as MADRIX...

Page 86: ...5 PART General...

Page 87: ...as well voxel mapping That means MADRIX 5 also allows you to control real 3D LED matrices This approach is fundamentally different to the 3D projections or the physical layout of 2D surface areas that...

Page 88: ...ata DMX IN refers to DMX512 input which you can receive in MADRIX 5 DMX Channel A total of 512 DMX channels is available per DMX universe Each DMX channel is an individual control channel Valid values...

Page 89: ...data out but at the same time data can be sent to the software That means data is sent to the MADRIX PC through various means mostly USB or network MADRIX 5 can then be controlled remotely by you or y...

Page 90: ...ortantly you need to configure which output method MADRIX 5 should use in order to control your LED products Philips Hue Is a proprietary range of products including communication protocol for persona...

Page 91: ...5 to recipients in the network Subnet Mask Is a technical grouping mechanism for network devices When using network protocols it needs to be set up for each sender or recipient in the network for corr...

Page 92: ...Layout XLR connectors are used for DMX512 There are different types 5 Pin Female 5 Pin Male Pin Assignment 3 Pin Female 3 Pin Male 1 Ground 2 Data 3 Data 4 Spare 5 Spare 5 2 PC Power Management This t...

Page 93: ...ivated Usage Make sure to set up power saving settings especially if you are using A MADRIX KEY USB dongle MIDI controllers via USB USB hardware interfaces such as MADRIX NEO A notebook laptop to run...

Page 94: ...Part 5 General 94 www madrix com MADRIX LUNA User Manual How To Change USB Power Settings In Windows 10 select Start Windows System Control Panel Power Options Change plan settings...

Page 95: ...Part 5 General 95 www madrix com MADRIX LUNA User Manual Click Change advanced power settings...

Page 96: ...s that might interrupt the operation as required 5 3 Tips Microsoft Windows Networks USB This topic includes Error When Saving Files USB The Windows Firewall Working With Ethernet Networks Changing Th...

Page 97: ...orm a right mouse click on the MADRIX exe or a shortcut to the MADRIX 5 Software and choose Run as administrator Note You need to have access to the administrator account i e password Logging in as ad...

Page 98: ...anagement The Windows Firewall Correct Settings The primary purpose for the Windows Firewall or any other firewall is to block any unwanted incoming or outgoing data and access But this can lead to pr...

Page 99: ...confirm Not selecting both options can cause problems with network communication Resetting The Settings If you have already chosen the wrong options MADRIX 5 you can delete the settings and choose ag...

Page 100: ...adrix com MADRIX LUNA User Manual Select and delete any entries relating to MADRIX 5 e g madrix exe MADRIX music makes the light MADRIX LIGHTING CONTROL With your next start of MADRIX 5 select both op...

Page 101: ...based products and MADRIX 5 for example Art Net KiNET sACN etc you will have to set up the IP address of your network card in Windows Learn how to set it up here In Windows 10 go to Start Windows Sys...

Page 102: ...Part 5 General 102 www madrix com MADRIX LUNA User Manual...

Page 103: ...Part 5 General 103 www madrix com MADRIX LUNA User Manual...

Page 104: ...this user guide e g 10 0 0 1 You only have to enter the numbers Subnet mask Sets up the Subnet mask for this computer This is an important part of the network settings just as the IP address A Subnet...

Page 105: ...mpatible network settings Using several devices in a network does not mean that all should have the same IP address That will not work Instead follow these rules Set up all devices within the same IP...

Page 106: ...Part 5 General 106 www madrix com MADRIX LUNA User Manual...

Page 107: ...Part 5 General 107 www madrix com MADRIX LUNA User Manual 2 Press Alt on your keyboard A menu appears at the top which is otherwise hidden 3 Go to Advanced Advanced Settings A new window opens...

Page 108: ...the first and prioritized adapter 6 Click OK to confirm 7 Restart your computer Working With Files When working with computers in general you should be aware that any digital data is sensitive and pro...

Page 109: ...ong others this may include drivers for Processor Graphics Card USB Capture Card Sound Audio Card Video Codecs Windows Restart Shut Down According to the requirements of Windows MADRIX 5 will behave i...

Page 110: ...ows allows you to monitor the overall performance of your computer Press Ctrl Alt Del and choose Start Task Manager German shortcut Strg Alt Entf A new window opens Task Manager Go to Performance You...

Page 111: ...s www madrix com support download User Guides Online And Downloadable PDF help madrix com Hardware Technical Manuals Quick Start Guides Downloadable PDF help madrix com Online Forum www madrix com sup...

Page 112: ...6 PART Legal...

Page 113: ...opic includes Introduction Topics Of This Chapter Introduction Legal includes all legal documents and information including copyright and more Topics Of This Chapter Imprint And Copyright 6 1 Imprint...

Page 114: ...rademark of inoage GmbH All other company names and or product names are trademarks and or entered trademarks of their respective holders The product might not always be conforming to the presentation...

Page 115: ...cur through the usage of the product through the serviceability through abuse happenings circumstances or actions that we have no influence on No matter if the damages were caused by the holder of the...

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