28
29
GT FREEDOM
Failure
Possible reason
Solution
Charging failure
Debris on the electrode of
charging head (Non-failure)
Clean debris
The bottom Magnetic cap
isn’t removed (Non-failure)
Remove the Magnetic cap
Charger is damaged
Replace charger
Switch on failure
The Magnetic cap isn’t removed
(Non-failure)
Remove the Magnetic cap
Water spots on the robot display
or people’s hand (Non-failure)
Keep the display and hands dry,
then try again
No power in the battery
(Non-failure)
Get the robot fully charged
Not working (not moving, not pumping)
Low battery (Non-failure)
Get the robot fully charged
Out of water (Non-failure)
Make sure the robot is
submerged under water and
indicator lights being on
No pressing the on/off button
after settings are done
(Non-failure)
Press the on/off button after the
settings are done, make sure
indicator lights being on before
putting the robot into water
Full load of filter basket
(Non-failure)
Clean filter basket
Moving but not pumping
The impeller gets stuck
Check whether there is debris
in the guide ring, affecting the
rotation of the impeller. (Please
insert back the magnetic cap
before operation, to avoid
injuries caused by the impeller
rotation.
Full load of filter basket (Non-
failure)
Clean filter basket
Water inlet is blocked(Non-
failure)
Take out of filter basket and
clean water inlet
Battery low (Non-failure)
Get the robot fully charged
TROUBLE SHOOTING
S E CT I O N 4
Failure
Possible reason
Solution
Pumping but not moving
The moving motor gets stuck
Please contact the dealer for
replacement
Track is deviated and stuck
(Non-failure)
Turn the robot upside down
and roll the track forward and
backward to restore the track
Track is damaged
Replace track
Scrubber gets stuck
(Non-failure)
Clean scrubber
The robot gets stuck by
obstacle and shut down for
auto-protection (Non-failure)
Remove obstacle and restart
Full load of filter basket
(Non-failure)
Clean filter basket
Not climbing
Under floor cleaning mode
(Non-failure)
Turn to overall cleaning mode
The impeller is stuck
Check whether there is debris
in the guide ring, affecting the
rotation of the impeller. (Please
insert back the magnetic cap
before operation, to avoid
injuries caused by the impeller
rotation.
Full load of filter basket
(Non-failure)
Clean filter basket
Water inlet is blocked
(Non-failure)
Take out of filter basket and
clean the water inlet
Poor cleaning capability
Battery low (Non-failure)
Get the robot fully charged
The impeller is stuck
Remove any debris or hair in the
guide ring
Full load of filter basket (Non-
failure)
Clean filter basket
Water inlet blocked (Non-failure)
Take out of filter basket and
clean water inlet.
Scrubber is damaged
Replace scrubber
Filter basket is damaged
Replace filter basket
Unusual non-stop
Software failure
Insert the magnetic cap back
to bottom for 5s, then remove it
and restart
