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Songs purchased
from Apple Audio
Store do not play.
Songs purchased from Apple Audio Store are
protected in a special AAC-DRM format and
are not playable on HomePod. Apple does not
allow third party products aside from iPod and
iTunes to decode and play these songs.
Unless Apple changes this policy, AAC-DRM
playback on non-Apple players such as
HomePod will not be legally possible.
Remote control does
not work.
Make sure the plastic protective slip insulating
the battery compartment is pulled out.
Make sure that you are pointing the remote at
the small circular hole located on the top left
corner of the front of the HomePod. Make sure
no physical obstruction is there between the
Remote and HomePod.
Make sure the emitter on the remote control
unit is pointing towards the HomePod.
HomePod hangs
while booting up.
Shut off the HomePod by holding down the
power button for two seconds, insert a paper
clip in the reset hole on the side of the
HomePod, or unplug and re-plug the power
cord. Hold a few seconds and restart the unit
again.
Power off button
does not turn the
unit off.
The Power button has a prolonged timing
mechanism to prevent accidental shut off.
Press and hold the Power button down for two
seconds to turn the unit off.
If the unit indeed hung and does not respond
to the Power button, unplug and re-plug the
power cord and try again.
Audio is playing, but
the LCD is dark.
The LCD Sleep function in the web config
page is turned on.
The contrast is set too low. Go to Settings->
Contrast on HomePod’s main screen to
increase the contrast value.
The FM reception is
bad.
Make sure the antenna wire is extended
outward. Be careful not to pull out the antenna
from inside the unit.
HomePod unit
topples or slides
easily.
Check to see if the four pads are in place on
the base of the unit. If these pads are present,
email us to get free replacement
