40
Troubleshooting
Retrieving and Sending an Error Log
To retrieve an error log, you need to access the TDAI-3400 via your browser. Here you can download a
System Log and a backup file and email it to your Lyngdorf Audio representative.
RoomPerfect™
The calibration microphone is very sensitive and may pick up unwanted noise, including subsonic signals
and background noise, which disturbs the measurements. If the signal is disturbed, it will take longer for the
system to make a correct measurement.
A measurement that has been disturbed by noise but completed will always be correct; it is not necessary to
redo it. If the measurement has stopped due to an error, one of the error messages below will be shown.
Error Messages
No microphone connected
No microphone is connected, or the microphone cable is not working. Check that the microphone cable is
connected to the microphone socket on the back panel. If the problem continues, test the microphone cable
by connecting the microphone directly to the microphone socket and select Retry.
If the microphone is detected, replace the microphone cable and retry the measurement.
Fault
– No signal
This error message can arise due to a signal classification of no sound. This happens if the sound volume
has been muted or a cable is disconnected.
•
Check the sound volume.
•
Check all cable connections, including interconnects, speakers, amplifiers, etc.
•
Check the measuring signal volume.
If none of these measures solve the error, request a replacement microphone from Lyngdorf Audio.
Fault
– Signal clipping
Either the incoming signal has been classified as too loud, resulting in clipping or distortion, or a loud noise in
the immediate environment has corrupted the measurement results. If a loud noise has in fact occurred,
such as the sound of a closing door, reduce noise levels inside and in the immediate vicinity of the room and
repeat the measurement. If no loud noise has occurred, reduce the volume of the signal and repeat the
measurement.
Fault
– Low signal
This error message is displayed when the measurement has lasted more than 5 minutes for the low-
frequency signal or more than 2 minutes for the high-frequency signal. This happens most often when using
