LumiraDx SARS-CoV-2, Manual

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For product inquires and technical support please contact LumiraDx Customer Services
by email: customerservices.US@lumiradx.com, tel1 (617) 621-9775
or at lumiradx.com.
11.1 Warranty
Warranty – Limited Warranty.
LumiraDx Instrument – 2 Year Warranty from date of purchase.
LumiraDx Test Strips – As per shelf life.
For the applicable warranty period, LumiraDx warrants, to the original purchaser only,
that each product shall be (i) of good quality and free of material defects, (ii) function
in accordance with the material specifications referenced in the Product Insert or
Platform User Manual, and (iii) approved by the proper governmental agencies required
for the sale of products for their intended use (the “limited warranty”). If the product
fails to meet the requirements of the limited warranty, then as customer’s sole remedy,
LumiraDx shall either repair or replace, at LumiraDx’s discretion, the Instrument or Test
Strips, as applicable. Except for the limited warranty stated in this section, LumiraDx
disclaims any and all warranties, express or implied, including but not limited to, any
warranty of merchantability, fitness for a particular purpose and non-infringement
regarding the product. LumiraDx’s maximum liability with any customer claim shall not
exceed the net product price paid by customer. Neither party shall be liable to the other
party for special, incidental or consequential damages, including, without limitation,
loss of business, profits, data or revenue, even if a party receives notice in advance that
these kinds of damages might result.
The limited warranty above shall not apply if the customer has subjected the LumiraDx
Instrument or Test Strips to physical abuse, misuse, abnormal use, use inconsistent with
the LumiraDx Platform User Manual or Product Insert, fraud, tampering, unusual physical
stress, negligence or accidents. Any warranty claim by customer pursuant to the limited
warranty shall be made in writing within the applicable limited warranty period.
Details of relevant Intellectual Property regarding this product can be found at
lumiradx.com/IP.
Please contact Customer Services for further information about the LumiraDx Instrument
third party copyright, privacy notice and general legal statements.
11 Customer Services
Customer Services - 81