19
After Sales Support
Telephone: 1300 366 144
Internet: [email protected]
Problem and Solution
Problem:
Cause:
Solution:
Steam iron does
not heat up
Auto-shutoff function
Not plugged into the outlet
Temperature not set
Tilt and/or move the iron horizontally.
Plug appliance into outlet
Turn the appliance on by pressing the "Higher
temperature” button (7) and set the temperature.
No or minimal
steam
First use of the steam iron
Temperature is too low
Steam regulator to position
Limescale deposits or steam has
not been used for a longer period
Wait approx. 2 minutes until steam is produced
Set temperature to at least level "5"
Set steam regulator to
Carry out self-cleaning
Water is dripping
from base
Steam jet has been pressed too
frequently
Additional steam jet when ironing
wool, silk or synthetics
Steam jet pressed when base was
too cold
Internal temperature regulator
misaligned
Wait a bit before using steam jet
Set temperature to at least level "5"
Wait until iron is ready
Contact customer service
Laundry has been
stained by leaking
liquid
A chemical limescale remover or
additive was used
Singed fabric fi bres in the openings
in the base or between the casing
and the base
Carry out self-cleaning. Never use any additives!
Clean base, vacuum openings in the base, carry
out self-cleaning
Base dirty,
Laundry is
discoloured
Too high a temperature selected
Laundry not correctly rinsed, starch
used
Allow ironing base to cool, clean,
set temperature correctly
Clean base, spray starch on reverse side of
laundry, not ironing side, the base may not come
into contact with the starch.
In the event of faults not listed here, please contact our customer service hotline. Our customer advisors will
be glad to offer you further assistance. You will fi nd the phone number in our warranty conditions and on the
warranty card. You can also request a copy of the operating instructions from our customer service department.
