background image

Paging Group/Page All

No.

Called Party

Code Called Party

Code

01

13

02

14

03

15

04

16

05

17

06

18

07

19

08

20

09

21

10

22

PAGING NUMBERS

PERSONAL SPEED DIAL CODES

Loudspeaker Paging

No.

Line

Zone:

Zone:

Zone:

Zone:

Zone:

Zone:

COVERAGE/PICKUP/CALLING GROUPS

Group Name

No.

Group Name

No.

11

12

23

24

 Feature Codes

Account Code

82 + code + 

#

Authorization Code

80 + code + 

#

Callback

55

Callback Cancel

 55

Call Waiting

pick up call waiting call 

87

Camp-On

57

Direct Voice Mail

56 + extension

Follow Me

34 + extension

Forward

inside

33 + extension

outside

33 + dial-out code
+  

#

Forward and Follow Me

cancel from all

extensions 

 34 

cancel from one

extension 

 34 + extension

cancel from your phone

33 + your extension

Last Number Dial

84

Messaging

cancel message 

 53 + extension

leave message

25

leave message without

calling 

53 + extension

turn off Message light

manually

54

Paging loudspeaker

9 + line number
+ zone

Personal Speed Dial 

code (01–24)

Pickup

group

88

inside

9 + extension

outside

9 + line number

Privacy

off

 31

on

31

Reminders

set reminder

81 + time + 2 or 7

cancel reminder

 81

System Speed Dial

code (600–729)

Available only by using feature code.

 Special Characters

Features that dial numbers automatically may need special characters to allow for correct dialing or
system response.

Press...

See... Means...

Drop

s

Stop. Halts dialing sequence to allow for system response.

Hold

p

Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses
allowed.

Conf

f

Flash. Sends switchhook flash. Must be first entry in sequence.

#

#

End of Dialing. Used to signal end of dialing sequence or to separate grouped
digits.

Document #: 555-640-138
Comcode 107 713 828
Issue 1, March 1996

MERLIN LEGEND

®

Communications System
Releases 3.1 and 4.0

MDC 9000, MDW 9000, MDW 9010
Telephones User’s Guide

Contents

Your MDC 9000 or MDW 9000/9010 Telephone ....................................................... 1

Describes the buttons and display

Understanding Your Telephone ......................................................................... 2

Line Button Types, Tones, Rings, Line Buttons, Using a Feature Button ..................... 3

Feature Finder .......................................................................................... 4–5

Use to choose the right feature for the activity you want to perform.

Headsets .................................................................................................... 6

Headpiece, Using Headsets

Call Handling ............................................................................................... 7

Making & Answering Calls, Conference, Hold, Transfer

Messaging ............................................................................................... 8–9

Leaving Messages, Receiving Messages ........................................................... 8
Posting Messages, Signaling & Notify .............................................................. 9

Using Features ........................................................................................... 10

Feature Button, Feature Codes

Often-Used Features ................................................................................ 11–19

Account Codes, Authorization Codes ............................................................. 11
Auto Dial ............................................................................................... 12
Callback, Call Waiting .............................................................................. 13
Camp-On, Coverage, Direct Voice Mail ........................................................... 14
Do Not Disturb, Forward & Follow Me ............................................................ 15
Last Number Dial, Paging ........................................................................... 16
Park & Pickup, Personal Speed Dial .............................................................. 17
Pickup, Privacy, Recall ............................................................................. 18
Reminders, Saved Number Dial, System Speed Dial ............................................ 19

Troubleshooting ..................................................................................... 20–21

Solving Common Problems

Programming Buttons & Settings ................................................................. 22–23

Programming Buttons, Programming Settings, Special Characters ......................... 22
Programming Codes .................................................................................. 23

Pull-Out Card

Remove this and use it to keep track of speed dial codes, group numbers,
and other information about your phone and system.

Transtalk Covers

4/14/97, 12:02 PM

1

Summary of Contents for MERLIN LEGEND MDC 9000

Page 1: ...s 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Conf f Flash Sends switchhook flash Must be first entry in sequence End of Dialing Used to signal end of dialing sequence or to separate grouped digits Document 555 640 138 Comcode 107 713 828 Issue 1 March 1996 MERLIN LEGEND Communications System Releases 3 1 and 4 0 MDC 9000 MDW 9000 MDW 9010 Telephones User s Guide Contents Yo...

Page 2: ...nstallation instruction and system administration documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or conn...

Page 3: ...ess phone features Directory Card MDC 9000 behind cover Antenna Headset Jack MDC 9000 For headset adapter cord Battery Charging Contacts Handset batteries charge through these contacts Clean periodically by rubbing them with a soft gum eraser Status MDC 9000 Press to turn on the display when the handset is off or to update the display when the STAT indicator appears Volume Control MDC 9000 Slide t...

Page 4: ...ore the call is picked up by someone with a corresponding SSA button When busy on another call the person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons ring immediately on corresponding SSA buttons Ring Meaning 1 long ring Inside call or returning Callback call see p 13 on MDC 9000 1 short ring and 1 long ring Outside call 2 short rings and 1 long ring...

Page 5: ...t be assigned to a paging group Ringing options should be used with caution Using a Feature Button To use many system features you can either program a Feature button or dial before entering a feature code You only need a programmed Feature button in order to enter account codes p 11 during calls For details about programming a Feature button see p 10 If a Feature button is programmed there will b...

Page 6: ...e See Last Number Dial p 16 and Saved Number Dial p 19 Connect to an extension or outside line when it s See Callback p 13 free phones with SA buttons only Enter an account code before or during a call See Account Codes p 11 Know if someone is calling you when all your other See Call Waiting p 13 lines are in use Disconnect the call you re on without hanging up See Recall p 18 Set up a conference ...

Page 7: ...orker is ready for it or complete a transfer to an see Camp On p 14 extension that doesn t answer Hold a call when you re trying to transfer it and your See Park Pickup p 17 co worker doesn t answer page your co worker while the call waits Messaging Let a co worker know you called See Messaging pp 8 9 Find out if you have a voice mail message fax or other message Signal a co worker to contact you ...

Page 8: ... handset when the headset adapter cord is connected to the headset jack The handset microphone is also disabled Answering Calls with a Headset For convenience when using the holster the headset On Off button near the antenna should be used This button will become active only when the headset adapter cord is plugged into the headset jack It is identical in function to the On Off button to the left ...

Page 9: ...em selects an SA Voice button when you add a conference participant you hear a beep instead of ringing after you dial the extension If the call is not answered and you press the Conf button to complete the call your conversation with other conference participants is broadcast on the extension s speakerphone To prevent this be sure to drop an unanswered extension that you ve called on an SA Voice b...

Page 10: ... details about using the voice mail system For information about having your phone covered by the voice mail system see Coverage p 14 If you frequently communicate with a small number of people there are two features you can use both of which require programming on a button These are Signaling and Notify described on p 9 Leaving Messages To program See Programming Buttons Settings p 22 To leave a ...

Page 11: ... message is posted When you turn off the Do Not Disturb feature the posted message is canceled too However posting or canceling the message does not activate or deactivate the feature Messaging Signaling Notify To program See Programming Buttons Settings p 22 Signaling Program a button that will cause a co worker s phone to beep The other person can then call you in response to the beep You must p...

Page 12: ...ee the Feature Codes list below Feature Codes Account Code 82 code Authorization Code 80 code Callback 55 Callback Cancel 55 Call Waiting pick up call waiting call 87 Camp On 57 Direct Voice Mail 56 extension Follow Me 34 extension Forward inside 33 extension outside 33 dial out code number Forward and Follow Me cancel from all extensions 34 cancel from one extension 34 extension cancel from your ...

Page 13: ...orization code you can pick up someone else s telephone enter your authorization code and make an outside call with your own calling privileges You must activate the feature and enter your code for each call you make even when you are adding people to a conference It is not necessary to use your authorization code for inside calls Using an authorization code does not affect the button assignments ...

Page 14: ... s a voice announced call talk after the beep Often Used Features Auto Dial This feature must be programmed on a line button it dials an inside or outside number There are two types of Auto Dial buttons inside and outside Use inside Auto Dial buttons to Dial other extensions or groups Page groups see Paging p 16 Use outside Auto Dial buttons to Dial outside phone numbers with dial out codes but wi...

Page 15: ...ou pressed when you tried to make the call 2 Press the Drop button 3 Press the same line button again Call Waiting If Call Waiting is on you hear a call waiting tone when a call comes in and SA and ICOM buttons are in use This feature works only on SA and ICOM buttons not on line buttons labeled with a phone number When a call is waiting you hear a single beep inside call or 2 beeps outside call T...

Page 16: ...calls ring there If line buttons on your phone are set to No Ring however calls on those lines are not covered See Rings p 2 To control coverage inside calls use these programmable settings Coverage Inside On allows all your inside calls to ring elsewhere Coverage Inside Off turns inside coverage off You can also use programmed buttons for these Coverage features Use a Coverage VMS button to preve...

Page 17: ... you are If Delayed Call Forwarding is turned on through centralized telephone programming calls ring at the forwarding extension for the programmed number of rings 0 9 before being forwarded To change the Delayed Call Forwarding setting contact your system manager To cancel Forward and Follow Me turn phone on and To cancel forwarding or following of your own calls at your extension press or the p...

Page 18: ...has a loudspeaker paging system use it to page the whole company or just people in a certain paging zone To program or use Speakerphone Paging check with your system manager for Group Paging or Page All numbers then 1 Turn the phone on and press any ICOM or SA button 2 Dial the Group Paging or Page All number OR Press the button you programmed for Group Paging or Page All 3 After the beep make the...

Page 19: ...tension where the call is parked 3 Hang up To pick up a parked call 1 Press the On Off button 2 Press the programmed Pickup button OR Press or the programmed Feature button and dial 9 3 Dial the extension where the call is parked Personal Speed Dial Use this feature to program 2 digit codes that you can dial in place of frequently used numbers Include the complete dialing sequence and press and re...

Page 20: ...med Feature button and dial 9 For a line or extension that is not programmed on the button dial the extension or line number For Group Pickup press or the programmed Feature button and dial 88 Privacy To program See Programming Buttons Settings p 22 Privacy prevents co workers who share a line with you from joining your calls Turn the feature on before or during a call it remains on until you turn...

Page 21: ... the programmed Feature button and dial 81 Saved Number Dial Must be programmed on a button To program See Programming Buttons Settings p 22 Use this feature to redial a busy or unavailable number you want to try later To use 1 Before pressing the On Off button to hang up press the Saved Number Dial button you have programmed 2 To redial call press the same type of button used to place the call fo...

Page 22: ...ged sufficiently The battery pack is not inserted correctly in the handset The battery is not charged sufficiently The handset is out of range of the radio module There is electrical interference The Mute button was pressed inadvertently Possible Solution Move closer to the base or radio module Move closer to the base or radio module Rotate the antenna to an upright position Reprogram extension Se...

Page 23: ...Remove the battery from the handset for 10 seconds then replace it Remove the handset from the base and then replace it for 10 seconds Unplug the line cord from the base for one minute then reconnect it Check to see if the radio module is receiving power Unplug the base from the AC outlet for one minute plug it back into the outlet and place the handset on the base for 10 seconds Relocate the base...

Page 24: ...the imprinted Feat button then dial 00 3 Press the button you labeled 4 Dial the programming code see Programming Codes 5 Repeat Steps 3 and 4 to program other buttons Label the buttons first 6 Press the imprinted Feat button then dial 00 Programming Settings To program a setting 1 Press the imprinted Feat button then dial 00 2 Press any ICOM or SA button OR If the setting affects a specific line ...

Page 25: ...tion Code 80 Auto Dial inside 22 extension outside 21 number Callback automatic callback off 12 automatic callback on 12 selective callback 55 cancel Callback 55 Call Waiting off 11 on 11 Camp On 57 Coverage Coverage inside on 48 Coverage inside off 48 Buttons for covering calls Primary Cover 40 sender s extension number Secondary Cover 41 sender s extension number Group Cover 42 sender s extensio...

Page 26: ...s 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Conf f Flash Sends switchhook flash Must be first entry in sequence End of Dialing Used to signal end of dialing sequence or to separate grouped digits Document 555 640 138 Comcode 107 713 828 Issue 1 March 1996 MERLIN LEGEND Communications System Releases 3 1 and 4 0 MDC 9000 MDW 9000 MDW 9010 Telephones User s Guide Contents Yo...

Page 27: ...nstallation instruction and system administration documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or conn...

Page 28: ...s 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Conf f Flash Sends switchhook flash Must be first entry in sequence End of Dialing Used to signal end of dialing sequence or to separate grouped digits Document 555 640 138 Comcode 107 713 828 Issue 1 March 1996 MERLIN LEGEND Communications System Releases 3 1 and 4 0 MDC 9000 MDW 9000 MDW 9010 Telephones User s Guide Contents Yo...

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