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Troubleshooting

7

T r o u b l e s h o o t i n g

Troubleshooting is limited to two areas:

■

Hardware verification

Hardware tests are limited to the Power-On Self Test (POST), the
system diagnostics provided on the Customer Test diskette, and
diagnostics for additional boards that have been installed as part of the
software packages.

You cannot fix hardware problems yourself, but identifying them may
be helpful so that the service personnel can bring appropriate
materials.

■

Application operation problems

When the system does not operate as anticipated, there may be
problems in the administration of the application or in the
administration of the switch.

If the application problem is described in the troubleshooting tables,
you may be able to fix the problem by taking the action indicated.

Troubleshooting

7-1

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Summary of Contents for FAX Attendant System Release 2.1.1

Page 1: ...FAX Attendant System Release 2 1 1 For MERLIN LEGEND Communications System Release 2 0 System Manager s Guide 555 601 100 Issue 1 January 1993 ...

Page 2: ... steps to deal with this crime because under applicable tariffs you will be responsible for payment of associated toll charges AT T can not be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers Toll fraud is a potential risk for every customer ...

Page 3: ...dant Services 1 2 Fax Attendant Features 1 3 New Features for Release 2 1 1 1 7 Telephone System Interface 1 9 Co Resident Configuration 1 10 2 Feature and Planning Review 2 1 Review of System Planning 2 1 Planning for FAX Attendant on the MERLIN LEGEND System 2 2 Call Coverage Paths 2 2 Calling Groups 2 2 Planning the FAX Attendant System 2 3 Assigning Services to Voice Channels 2 3 Table of Cont...

Page 4: ... 5 2 6 2 7 2 7 2 9 2 11 2 12 2 12 2 14 3 Implementing FAX Attendant 3 1 Entering FAX Attendant Data 3 1 Information Conventions 3 2 Logging In to IS III 3 3 The AUDIX Voice Power FAX Attendant Menu 3 6 General Fax System Parameter Administration 3 8 Voice System Parameter Administration 3 10 Account Code Parameter Administration 3 12 Account Code List Administration 3 15 Subscriber Administration ...

Page 5: ...n Menu Logging In to the Voice System Main Menu General Administration Administering Workspace Menus Announcements and Fax Messages Installing the Workspace Administering the Touch Tone Gate Prompt and Goodbye Message Logging In to the Voice System Touch Tone Gate Prompt General Administration Goodbye Message General Administration Fax Response Coversheet Administration Designing the Fax Response ...

Page 6: ...Fax Response Service Backing Up Your Fax Response Service 4 34 4 38 4 42 4 46 4 46 4 47 4 48 4 48 4 50 5 System Operations 5 1 Introduction 5 1 System Management Operations 5 3 Retrieving Messages from the General Mailbox 5 3 Discarding Old Fax Messages 5 3 Viewing the Event Log 5 4 Using the Explain Command 5 6 Operating FAX Attendant 5 8 Starting the Voice System 5 9 Stopping the Voice System 5 ...

Page 7: ...ment 5 13 5 16 5 17 5 17 5 18 5 18 5 21 5 22 Administering Fax Lines Fax Transmission Control Fax Equipment Diagnostics Fax Equipment Diagnostics Results 5 23 5 24 5 27 5 29 6 Report Generation 6 1 Generating FAX Attendant Reports 6 1 Reaching the Reports Menu 6 2 Accessing System Reports 6 10 7 Troubleshooting 7 1 Troubleshooting 7 1 Hardware Verification 7 2 Application Operation Problems 7 5 Ta...

Page 8: ...on Keys A 5 Frame Management A 8 Command Menu Procedures A 10 B System Messages B 1 Introduction to System Messages B 1 Software Architecture B 3 System Message Format B 4 System Message Listings B 6 C FAX Attendant Menu Tree C 1 FAX Attendant Menu Trees C 1 I Index I 1 vi Table of Contents ...

Page 9: ...r FAX Attendant Menu Fax System Parameters Administration Menu General Fax Parameter Administration Form Voice System Parameter Administration Form Fax System Parameters Administration Menu Account Code Parameter Administration Form Fax System Parameters Administration Menu Account Code List Administration Form Extension Directory Screen AUDIX Voice Power User Screen Subscriber Administration Scre...

Page 10: ...igure 4 6 Figure 4 7 Figure 4 8 Figure 4 9 Figure 4 10 Figure 4 11 Figure 4 12 Figure 4 13 Figure 4 14 Figures viii Table of Contents Status Screen Integrated Solution III Main Menu AUDIX Voice Power FAX Attendant Menu Fax Response Administration Menu Fax Response Workspace Administration Menu Edit Workspace Edit Inactive Fax Messages Form Edit FaxMenu Form FaxMenu Message Administration Form Fax ...

Page 11: ...1 Figure 5 4 Change State of Fax Equipment Form 5 22 Figure 5 5 Administer Fax Line Extension screen 5 24 Figure 5 6 Fax Equipment Diagnostics Screen 5 28 Figure 5 7 Fax Equipment Diagnostics Results Screen 5 30 6 Report Generation Figure 6 1 Reports Menu 6 3 Figure 6 2 AUDIX Voice Power FAX Attendant Reports Menu 6 4 Figure 6 3 System Reports Menu 6 11 Table of Contents ix ...

Page 12: ...About This Guide Contents Purpose and Scope i Intended Audience ii Assistance iii How to Use This Guide iii Conventions Used in this Guide iii Related Documents v i ...

Page 13: ...ion and administration The System Manager s Guide is not intended to replace the documents that accompany your communications system The AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document discusses the specific tasks and sequences of tasks to be followed for initial implementation This guide describes each feature of FAX Attendant and provides information on administr...

Page 14: ...hat need to be performed on a regular basis Operational procedures include backup system shut down system re boot system reset voice system startup and shutdown Chapter 6 Report Generation explains how to generate reports on telephone and message space usage as well as other system reports Chapter 7 Troubleshooting explains general problem resolution Appendix A User Interface Information explains ...

Page 15: ...ice Power FAX Attendant System Planning and Implementation document For day to day operations the System Manager and the Service Administrators should read those portions of this guide and of the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document that are related to their job responsibilities Conventions Used in this Guide The following conventions are used in this gu...

Page 16: ...wo labels top and bottom On the actual screen either the top set of labels or the bottom set of labels will show not both On the screen diagrams the top label is the meaning of the function key when the screen first appears These meanings have been selected to be the most useful for that screen The bottom label is the meaning of the function key after the F8 CHG KEYS key has been pressed Pressing ...

Page 17: ...elated Documents For FAX Attendant you need to be familiar with the following documents AT T FAX Attendant System Release 2 1 1 User s Guide Document No 555 601 101 AT T AUDIX Voice Power FAX Attendant System Planning and Implementation Document No 555 601 202 About This Guide v ...

Page 18: ... s Guide Document No 555 601 010 You also need to be familiar with the appropriate manual for your communications system AT T MERLIN LEGEND Communications System Release 2 0 System Programming Document No 555 620 111 AT T MERLIN LEGEND Communications System Release 2 0 System Planning Document No 555 620 112 AT T Applications Controller User s Guide Document No 585 249 710 AT T Master Controller I...

Page 19: ...tion 1 Contents Overview 1 1 FAX Attendant Services 1 2 Fax Attendant Features 1 3 New Features for Release 2 1 1 1 7 Telephone System Interface 1 9 Switch Integrated Mode 1 10 Co Resident Configuration 1 10 i ...

Page 20: ...egrated Voice Power System software and the FAX Attendant Application software that runs on the Master Controller III 80486 SX computer FAX Attendant provides the following features Coverage for busy or out of paper fax machines Plain paper printing Message arrival notification Privacy for incoming fax messages Off site access to received messages Automatic retry for busy fax machines Introduction...

Page 21: ...ines are busy or out of paper This feature also enables subscribers to use personal fax mailboxes for confidential receipt and remote access to fax messages Fax Mail Fax Mail allows subscribers to send fax messages to one or more fax numbers or use a distribution list retrieve fax messages from their mailbox record personal greetings change their account passwords delivery report setting and autop...

Page 22: ...ver the message until the maximum retry period an administrable parameter is reached When this time period expires FAX Attendant generates a failed delivery report for the subscriber who initiated the message If a fax is interrupted during transmission FAX Attendant resends the message sending only the cover page and any previously unsuccessfully transmitted pages Economy Delivery The Economy Deli...

Page 23: ...subscribers Subscribers can program their own distribution lists using any touch tone telephone Optionally the System Manager can enter long lists at the system console Call Accounting Integration FAX Attendant can be administered so that information about each call placed by FAX Attendant is collected by the call accounting system on the telephone switch Account codes can be administered for each...

Page 24: ...ber Subscribers can administer their own Fax Mail IDs to do one of three things with incoming fax messages print on a common laser printer print to a fax machine or save to the subscriber s FAX Attendant mailbox When a subscriber logs in FAX Attendant announces how many voice messages are present if AUDIX Voice Power is co resident and how many fax messages are being held or have been autoprinted ...

Page 25: ...ibers still get notification of both fax and voice messages in the same summary message When a fax message arrives FAX Attendant sends a Leave Word Calling message to the switch AUDIX intercepts this message turns it into a Voice Mail message and lights the message waiting lamp When the subscriber calls AUDIX the summary message notes how many voice messages have been received Some of these messag...

Page 26: ...m FAX Attendant 2 1 1 runs under the Integrated Solution IS III software and is co resident with the AUDIX Voice Power system It is compatible with Integrated Solution III IS III and the MERLIN LEGEND Communications System R2 0 Integrated Administration Certain administrative tasks in FAX Attendant such as assigning services to channels and subscriber administration can be done using the Integrate...

Page 27: ...very calls the System Manager can better optimize the performance of the system Customized System Cover Sheet for Fax Response This feature allows the System Manager to create and load an optional system wide coversheet to be attached to each outgoing Fax Response fax message The coversheet design can be a combination of text and graphics Improved Component Port Level Diagnostics This enhancement ...

Page 28: ...s to a general mailbox if a subscriber s mailbox becomes full The System Manager can define the profile parameters of the general mailbox so that overflow messages will or will not autoprint Telephone System Interface There are several telephone systems that can support FAX Attendant Each system has its own particular features and requirements This switch specific information for the MERLIN LEGEND...

Page 29: ...grated mode subscribers are not required to enter extension numbers when logging into FAX Attendant from their own extensions Co Resident Configuration In the co resident configuration FAX Attendant is run with AUDIX Voice Power allowing you to administer both AUDIX Voice Power and FAX Attendant features at any time using the same software This guide explains in detail only those features that app...

Page 30: ...ystem Parameters Fax Account Code Parameter Administration Fax Account Code List Administration Subscriber Administration Extension Directory Subscriber Administration Planning Types of Fax Subscribers Personal Fax Number Subscribers without Fax Machines Class 1 Subscribers with Fax Mailboxes but without Personal Fax Numbers Class 2 Fax Machine Call Coverage Subscribers Class 3 Service Administrat...

Page 31: ...Table of Contents Outcalling Administration Planning Your Fax Response Service Customizing Voice Prompts ii 2 12 2 12 2 14 ...

Page 32: ...tendant System Planning and Implementation document to define your system When you have completed the planning for your system you can begin the implementation of your plan Gather the forms that you have filled out and use their content as input in conjunction with the procedures in Chapters 3 and 4 of this guide to implement your system Be sure to deliver copies of all the completed forms to your...

Page 33: ... Fax Call Answer service of FAX Attendant acts as a call coverage point If the fax machine s extension is busy or does not answer the call will be sent to the Fax Call Answer service In other cases particularly when there is a personal fax extension but no actual fax machine calls are sent to the Fax Call Answer service It is necessary to plan the call coverage path for each subscriber The FAX Att...

Page 34: ...ng Services to Voice Channels Each AUDIX Voice Power FAX Attendant system has from four to twelve analog voice channels to which specific services must be assigned When a call is received from the switch the channel that carries the call and the called party information determine what service AUDIX Voice Power or FAX Attendant provides for the call The number of channels with the same service assi...

Page 35: ...ternal and external callers always get Fax Response Service When a dedicated group of channels is not provided for Voice Mail Service and Fax Mail Service subscribers can reach these services as follows Internal callers receive Voice Mail Service rather than Automated Attendant Internal callers can switch from Voice Mail Service to Fax Mail Service by pressing the 8 button at the Voice Mail Menu E...

Page 36: ...arameters The switch interface parameters are specific for each switch with which FAX Attendant can work The specific values necessary to tell FAX Attendant how to communicate with the MERLIN LEGEND Communications System are automatically set by the switch interface software The default settings should not be changed System Parameters Certain parameters control overall system performance These par...

Page 37: ...nd Implementation document for further information Fax System Parameters General Fax Parameters General Fax parameters affect all fax services You determine the correct values to use according to the requirements for your business Fax Response Parameters Fax Response parameters affect the Fax Response Service You determine the correct values to use according to the requirements for your business F...

Page 38: ... FORM FF1 in the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document Subscriber Administration The Integrated Solution III environment provides integrated administration This means that data for both the MERLIN LEGEND Communications System and for the AUDIX Voice Power and FAX Attendant applications systems is entered only once and routed and copied where it is needed ...

Page 39: ...stration Planning Subscriber administration is a multi step process and therefore has multiple forms that match the data entry process step by step Subscriber administration follows these steps 1 2 The Extension Directory is downloaded from the switch This information is used to update the local extension directory used by AUDIX Voice Power and FAX Attendant In all cases the information downloaded...

Page 40: ...e entered You record this information on FORM DA FORM DA is on the same sheet of paper as FORM DX Finally the fax associated parameters for the subscriber are entered You record this information on FORM DF FORM DF is on the back of FORMS DX and DA Types of Fax Subscribers Generally there are three FAX Attendant subscriber classes 1 Personal Fax Number Subscribers without Fax Machines Class 1 2 Sub...

Page 41: ...oup fax number and then stored in private mailboxes Group fax accounts are useful for individuals who occasionally receive confidential messages and can give special instructions to those who send them faxes in order to receive them confidentially Therefore it is not important for these individuals to have a personal fax number travel occasionally and can give special instructions to those who wou...

Page 42: ...fax messages in its memory and continue trying to send the fax to the fax machine for the maximum retry period If the FAX Attendant is unsuccessful in delivering the fax to the fax machine the fax machine owner will be notified via the message waiting lamp If the fax machine will be broken for an extended period of time the fax machine owner should notify the FAX Attendant System Manager to change...

Page 43: ...ll operate on a system wide basis These parameters are collected on FORM H in the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document Planning Your Fax Response Service The Fax Response Service gives you the ability to set up a database of fax information that you ordinarily mail to people who make inquiries With Fax Response the interested parties can call your compan...

Page 44: ...build up its customer database Allows you to keep track of the number of requests each product elicits You can see what products are generating interest and which ones are not Can also be used as your company s automated attendant Setting up the Fax Response service requires extensive planning To set up a Fax Response service you must Create a main menu that callers will hear when they first reach...

Page 45: ...er and Fax Mail service you may specify your own custom prompts and determine whether to use your custom prompts or the system default prompts Enter your custom messages for Fax Call Answer Fax Mail and Fax Response on FORM P in the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document 2 14 Feature and Planning Review ...

Page 46: ...ministration Updating Account Code Parameters Account Code List Administration Updating Account Codes Subscriber Administration Adding a New Subscriber Adding a Special Purpose Extension Changing a Subscriber Profile Renumbering an Extension for a Subscriber Removing a Subscriber from AUDIX Voice Power FAX Attendant Deleting a Subscriber s Profile from the System Displaying the Subscriber Database...

Page 47: ...on Listening to the Fax Mail Greeting Message Recording Custom Fax Mail Greetings Selecting Greetings General Fax Call Answer Greeting Administration Listening to the Fax Call Answer Greeting Recording Custom Fax Call Answer Greetings Selecting Greetings Subscriber Recorded Name Administration General Mailbox Greeting Administration Listening to the General Mailbox Greeting Message Recording a Gen...

Page 48: ...o fill in forms and to select menu items displayed on the screen If you are not familiar with keyboard operations and on screen forms or menus refer to Appendix A User Interface Information for basic instructions You should use the comprehensive instructions and planning forms that accompany the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document to describe your syste...

Page 49: ...ecting an option you can access a submenu or a form Forms Forms which appear on your screen are similar to the paper forms Forms appear when you enter or edit data for the database They contain information that you can change and blanks for you to provide new information Fields The areas in a form where you change or provide information Choice List In some forms in addition to the cursor highlight...

Page 50: ...ystem prompts you to enter your password In this case proceed to step 2 If no password has been administered the Status Screen appears proceed to step 3 2 At the Password prompt type your password and press Enter For security reasons your password does not appear on the screen as you type it in The Status Screen appears NOTE For comprehensive instructions on how to interpret the Status Screen item...

Page 51: ... last run on Extensions added Extensions deleted Extensions changed Name Enter Name Press SAVE to continue Figure 3 1 Status Screen 3 At the Status Screen type your name and press F3 SAVE The system records your name in the Status Screen Access Log The IS III Main Menu appears 3 4 Implementing FAX Attendant ...

Page 52: ...Enter to select Figure 3 2 Integrated Solution III Main Menu NOTE AUDIX Voice Power and FAX Attendant will appear as one option in the IS III Main Menu 4 The cursor is positioned at the AUDIX Voice Power FAX Attendant AVP FA option At this point you can select any of the IS III applications that are installed on your system or if you wish simply press Enter to go to the AUDIX Voice Power FAX Atten...

Page 53: ... FAX Attendant menu appears the cursor will be positioned at Automated Attendant Administration and you may press the key to select the menu item you want to administer NOTE Automated Attendant service administration is covered in the AUDIX Voice Power Release 2 1 1 System Manager s Guide Note that the FAX Attendant s Fax Response service can be used as your company s main automated attendant In t...

Page 54: ...then press Enter key Figure 3 3 AUDIX Voice Power FAX Attendant Menu NOTE If you are administering your system for the first time go to the next section General Fax System Parameter Administration and continue through this chapter in the order in which it is written If you are updating the system go directly to the procedure that you need Planning for Fax Response is covered in the AT T AUDIX Voic...

Page 55: ...ower FAX Attendant menu move the cursor to Fax System Parameter Administration and press Enter The Fax System Parameters Administration menu appears Fax System Parameters Administration Account Code List Administration Account Code Parameter Administration Fax Group List Administration General Fax Parameters Administration Figure 3 4 Fax System Parameters Administration Menu 2 At the Fax System Pa...

Page 56: ...to use for Fax Delivery Fax Response Parameters Attendant Extension Destination for printing Main Menu Plays Number of entries in Fax Response Usage report Touch Tone Gate Active Delivery to Alternate Destination Allowed Figure 3 5 General Fax Parameter Administration Form 3 4 Using Form EF type in the information requested on this screen Press Enter after completing each field if cursor does not ...

Page 57: ...ure to record the new values on Form EF Voice System Parameter Administration Before you can perform ongoing administration functions for your FAX Attendant system you must administer the voice system parameters Once these parameters are set you will most Iikely not have to change them To enter this information perform the following steps 1 At the AUDIX Voice Power FAX Attendant menu move the curs...

Page 58: ...Attendant Timeout Action Day Night Auto Attendant Menu Plays Fax Transfer Number Present Options Before Leaving Message Message Waiting Lamp Parameters Code to Light Code to Extinguish Refresh Figure 3 6 Voice System Parameter Administration Form 2 3 Using Form EA type in the information requested on this screen Press Enter after completing each field For some entries this may not be required Afte...

Page 59: ...unt Code Parameter Administration When setting up AUDIX Voice Power FAX Attendant for the first time you should first enter the Account Code parameters for the entire system as described in Chapter 2 To enter the account code parameters perform the following steps 1 At the AUDIX Voice Power FAX Attendant menu move the cursor to Fax System Parameter Administration and press Enter The Fax System Par...

Page 60: ...ral Fax Parameters Administration Fax System Parameters Administration Figure 3 7 Fax System Parameters Administration Menu 2 At the Fax System Parameters Administration menu move the cursor to Account Code Parameter Administration and press Enter The Account Code Parameter Administration form appears Implementing FAX Attendant 3 13 ...

Page 61: ... Parameter Administration Form Using Form FF1 type in the information requested on this screen Press Enter after completing each field After you enter all of the information press F3 SAVE to save the parameters A window appears informing you that the Account Code parameters have been updated 5 Press any key to continue You return to the Fax System Parameter Administration menu 3 14 Implementing FA...

Page 62: ...en see the following procedure Account Code List Administration Account Code List Administration When setting up FAX Attendant for the first time you should administer the account codes that will most commonly be assigned to the subscribers It is recommended that you complete the Account Code List Administration screen before you begin entering subscriber profiles NOTE Before administering the lis...

Page 63: ...tration Fax Group List Administration General Fax Parameters Administration Figure 3 9 Fax System Parameters Administration Menu 2 At the Fax System Parameters Administration menu move the cursor to Account Code List Administration and press Enter The Account Code List Administration form appears 3 16 Implementing FAX Attendant ...

Page 64: ...e AcC Codes field Using Form FF2 type in the information requested on this screen Press Enter after completing each field If you need to enter more than one page of account codes press F8 CHG KEYS and then F4 NEXT PGE to enter additional account codes Press F8 CHG KEYS again parameters when you are finished to return to the first set of function keys After you enter all of the information press F3...

Page 65: ...e initial implementation of your system subscriber information was entered into the system using the planning forms and the Integrated Administration feature mentioned in Chapter 2 For all subscriber administration that is for all additions changes or deletions to the subscriber database you must use the Integrated Administration feature via the Extension Directory screen Integrated Administration...

Page 66: ...Subscriber To add a new subscriber follow these steps NOTE All AUDIX Voice Power FAX Attendant subscribers must be added through the Extension Directory screen Note that you cannot add new subscriber switch extensions to the switch s System Numbering Plan through the Extension Directory Special purpose extensions which are never part of the System Numbering Plan can be added only to the Extension ...

Page 67: ...out this extension If the extension entered does not exist on the telephone switch a message appears saying Record Not Found Type ENTER to continue The invalid extension number is cleared from the field Check your entry and try again if necessary 4 Using Form DX enter the additional information pressing Enter after each field 5 When all the data requested on the screen is entered press F3 SAVE to ...

Page 68: ...r Y N or Press F2 CHOICES to select option Figure 3 12 AUDIX Voice Power User Screen 7 Using the data on Form DX enter the information requested Be sure to enter the Auto Dial button number for the AUDIX Voice Power system and if appropriate enter the Private Fax Extension Press F3 SAVE The Subscriber Administration screen appears Implementing FAX Attendant 3 21 ...

Page 69: ... Service Outcalling Allowed min Figure 3 13 Subscriber Administration Screen Page 1 of 2 8 Using Form DA from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document enter the information requested on the screen Press Enter after each field 9 After you have entered all the data If a fax extension is defined for this subscriber press Page Down to continue with the secon...

Page 70: ... Wait for Touchstones After FCA Greeting Account Code Fax Mail Box Size pages Figure 3 14 Subscriber Administration Screen Page 2 of 2 Enter the data from Form DF NOTE If Account Codes have been administered you may use F2 CHOICES to simplify data entry at the Account Code field on this screen Once you press F2 CHOICES you may select the Account Code from the previously created list rather than ty...

Page 71: ...d retrieve voice mail guest mailboxes NOTE For this procedure you must use an extension number that is not already defined in the Extension Directory database Do not use an extension that starts with the same digits as regular extensions and adjuncts on the switch For example do not use 123 as a special purpose extension if 12 is a regular extension For more information about special purpose exten...

Page 72: ...ension Directory Extension Name first Name last Extension Label Location Comments Comments Application 1 Application 2 Application 3 Application 4 Application 5 Figure 3 15 Extension Directory Screen Implementing FAX Attendant 3 25 ...

Page 73: ...number on the Extension Directory screen and press Display before using this procedure The system should respond Record Not Found Press ENTER to Continue If it does not respond with this message check your records and use a different extension number Implementing FAX Attendant Using Form DX enter the special purpose extension number and all the other associated information pressing Enter after eac...

Page 74: ...ter Y or N or Press F2 CHOICES to select then press SAVE Figure 3 16 Special Purpose Extension Screen 5 6 Press F2 CHOICES to select Yes or NO Select Yes and press Enter Press F3 SAVE to save your choice A message appears stating the Special Purpose extension has been added to the database Press Enter to continue The AUDIX Voice Power User form appears Implementing FAX Attendant 3 27 ...

Page 75: ... Voice Power button number Private Fax Extension Enter Y N or Press F2 CHOICES to select option Figure 3 17 AUDIX Voice Power User Screen 7 8 Using the data on Form DX enter the Private Fax Extension Press F3 SAVE The AUDIX Voice Power Subscriber Administration screen appears 3 28 Implementing FAX Attendant ...

Page 76: ...ervice Outcalling Allowed min Figure 3 18 Subscriber Administration Screen Page 1 of 2 9 Using Form DA from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document enter the information requested on the screen Press Enter after each field NOTE For special purpose extensions used for guest mailboxes or other features where calls should never be transferred use class of ...

Page 77: ... system the Subscriber Administration screen Page 2 displays Page 2 of 2 Subscriber Administration FAX Parameters Private Fax Extension Autoprint Fax Messages Fax Delivery Report Default Fax Destination System Wait for Touchtones After FCA Greeting Account Code Fax Mail Box Size pages Figure 3 19 Subscriber Administration Screen Page 2 of 2 Enter the data from Form DF When you have filled in the f...

Page 78: ...ample if a subscriber has a new secretary with a different extension you will have to access that subscriber s profile and change the personal operator extension Use the following procedure to make changes to a subscriber profile 1 2 Write the new information for this subscriber on Forms DX DA and DF from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document From the...

Page 79: ...ion 3 Application 4 Application 5 Extension Directory Figure 3 20 Extension Directory Screen 3 4 Enter the extension number and press F1 DISPLAY Any information about this extension existing in the Extension Directory appears here Using Form DX enter any updated information pressing Enter after each field 3 32 Implementing FAX Attendant ...

Page 80: ...have finished entering all updated information on this screen press F3 SAVE A message appears stating the database has been updated 6 Press Enter to continue The AUDIX Voice Power User form appears Extension Add User to AUDIX Voice Power Cover Group Audix Voice Power button number Private Fax Extension AUDIX Voice Power User Enter Y N or Press F2 CHOICES to select option Figure 3 21 AUDIX Voice Po...

Page 81: ...er the AUDIX Voice Power button unless you want to add or move the location of the button If necessary using the updates on Form DX press F2 CHOICES to change the Add User to AUDIX Voice Power Cover Group field selection and press Enter 8 Press F3 SAVE The Subscriber Administration screen appears 3 34 Implementing FAX Attendant ...

Page 82: ... Outcalling Allowed Figure 3 22 Subscriber Administration Screen Page 1 of 2 9 10 11 Using Form DA enter any updated information pressing Enter after each field After you have entered all the data If you need to change any fax parameters for this subscriber press Page Down to continue with the second page step 10 If you do not need to change any fax parameters for this subscriber press F3 SAVE to ...

Page 83: ... Box Size pages Figure 3 23 Subscriber Administration Screen Page 2 of 2 Enter the data from Form DF When you have finished entering all updated information on this screen press F3 SAVE to save your changes Press any key to return to the Extension Directory screen If you wish to change any other subscriber s information repeat steps 3 11 otherwise press F6 CANCEL to return to the IS III Main Menu ...

Page 84: ...Extension Directory screen for this extension Implementing FAX Attendant By doing this the subscriber s mailbox with messages will be preserved At a later time the subscriber can log in and retrieve the mail messages and you can then delete this special purpose extension from the Extension Directory At the end of the work day when there is little traffic on the telephone system have the Switch Adm...

Page 85: ... if there is a possibility you will need to re administer this individual as a subscriber at a later time and you want to avoid re entering the subscriber profile information Another reason is to retain the extension label for this individual in the system NOTE Be sure to mark the deletion on Form DX from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document Also if ...

Page 86: ...X Voice Power FAX Attendant privileges promptly The following procedure will remove the subscriber and the subscriber s profile including the extension label from the Extension Directory NOTE Be sure to mark the deletion on Forms DX DA and DF from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document 1 3 From the IS III Main Menu move the cursor to Extension Director...

Page 87: ...ve the cursor to AUDIX Voice Power FAX Attendant AVP FA and Press Enter At the AUDIX Voice Power FAX Attendant menu move the cursor to Subscriber Administration and press Enter The Subscriber Administration form appears Press F8 CHG KEYS to display the alternate key labels then press 3 F3 DB MGMT to display the option menu 4 Use or to highlight the Display option Press Enter to select the highligh...

Page 88: ...m To prevent unauthorized modification of voice prompts you must register an administrator for each service The data is compiled on Form G from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document Each Service Administrator must be registered with AUDIX Voice Power FAX Attendant as a subscriber prior to being assigned as a Service Administrator so that the system ca...

Page 89: ...rator Registration Service Automated Attendant Call Answer Fax Call Answer Fax Mail Fax Response Information Service Message Drop Voice Mail Administrator s Name Extension Figure 3 24 Service Administrator Registration Form 2 Using Form G type in the name and extension number of the subscriber s assigned as administrator for each of the services Press Enter after each field 3 When you are finished...

Page 90: ...tion document with the new information Outcalling Administration Parameters that control Outcalling must be set during initial implementation They are generally not changed The information is collected on Form H from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document To set the outcalling parameters follow these steps 1 2 Get your updated Form H from the AT T AUDI...

Page 91: ...ation Form 3 Using your completed Form H from the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document type the information for each item and press Enter after each field 4 When you are finished press F3 SAVE to save your information saved A window appears to inform you that the information has been 5 Press any key to continue You return to the AUDIX Voice Power FAX Att...

Page 92: ...ng fax distribution lists give them a copy of Form RX to fill out A blank copy of Form RX is provided in the AT T AUDIX Voice Power FAX Attendant System Planning and Implementation document When they complete the form and return it to you follow this procedure for creating a fax distribution list NOTE The system automatically converts any subscriber s private fax extension to that subscriber s voi...

Page 93: ...3 26 Fax Group List Administration Form 3 Using Form RX enter the voice extension for the subscriber and press Enter The cursor moves to the List ID field 4 Enter the List ID a numeric 5 Press F8 CHG KEYS to select the alternate keyset 6 Press F4 DISPLAY FAX Attendant displays the subscriber s name and private fax extension if any 3 46 Implementing FAX Attendant ...

Page 94: ...diting Form 8 Press Enter to move the cursor from the page field to the phone numbers field Enter the information from Form RX The maximum entries per list is 9 1 000 If you completely fill page 1 and need to start another page press F8 CHG KEYS to select the alternate keyset and press F5 NEXT PGE to add a blank page Press F8 CHG KEYS when you are finished Implementing FAX Attendant 3 47 ...

Page 95: ...to the Fax System Parameters Administration menu Press F6 CANCEL to return to the AUDIX Voice Power FAX Attendant menu Modifying a Fax Distribution List To modify a fax distribution list perform the following steps 1 At the AUDIX Voice Power FAX Attendant menu move the cursor to Fax System Parameter Administration and press Enter The Fax System Parameters Administration menu appears 2 At the Fax S...

Page 96: ... Form 3 4 5 6 Enter the voice extension for the subscriber and press Enter The cursor moves to the List ID field Enter the List ID a numeric Use F2 CHOICES to display List IDs Press F8 CHG KEYS to select the alternate keyset Press F4 DISPLAY FAX Attendant displays the subscriber s name and private fax extension if any Implementing FAX Attendant 3 49 ...

Page 97: ...for any other lists Press F6 CANCEL to return to the Fax System Parameters Administration menu Press F6 CANCEL to return to the AUDIX Voice Power FAX Attendant menu 13 Deleting a Fax Distribution List To delete a fax distribution list perform the following steps 1 At the AUDIX Voice Power FAX Attendant menu move the cursor to Fax System Parameter Administration and press Enter The Fax System Param...

Page 98: ...st Administration Form 3 4 5 6 Enter the voice extension for the subscriber and press Enter The cursor moves to the List ID field Enter the List ID a numeric Press F8 CHG KEYS to select the alternate keyset Press F4 DISPLAY FAX Attendant displays the subscriber s name and private fax extension if any Implementing FAX Attendant 3 51 ...

Page 99: ...x Group List Administration screen Repeat steps 3 to 11 for any other lists you wish to delete Press F6 CANCEL to return to the Fax System Parameters Administration menu Press F6 CANCEL to return to the AUDIX Voice Power FAX Attendant menu Custom Voice Prompts Many of the voice prompts in the AT T FAX Attendant System can be customized In fact some of the prompts must be customized This section de...

Page 100: ...ant Service number and wait for the system to answer Since FAX Attendant is co resident with AUDIX Voice Power the system greeting for AUDIX Voice Power plays This is followed by a request to enter your extension number 2 Enter your own extension number followed by You are prompted to enter your password 3 Enter your password followed by You have now accessed AUDIX Voice Power FAX Attendant The sy...

Page 101: ...ou will hear only the part of the Service Administration menu that applies to the services for which you are the registered Service Administrator The full Service Administration menu consists of 1 2 3 Administer Fax Mail Greeting Administer Fax Call Answer Greeting Administer Fax Response Prompts Administer Subscriber Recorded Names Return to Fax Mail Activity Menu 6 R General Fax Mail Greeting Ad...

Page 102: ...r custom Fax Mail greeting R Return to Fax Mail Activity Menu H Replay the current choices Listening to the Fax Mail Greeting Message To listen to the Fax Mail greeting message 1 See steps 1 4 in the General Fax Mail Greeting Administration procedure above 2 Press 0 to listen to the Fax Mail Greeting Message Recording Custom Fax Mail Greetings To record a custom Fax Mail greeting follow these step...

Page 103: ... Administration procedure above 2 At the Fax Mail Greeting Administration menu press 3 At the prompt press Y to select your custom greeting or press N to select the system greeting General Fax Call Answer Greeting Administration To administer the Fax Call Answer greeting follow these steps 1 Log into the AUDIX Voice Power FAX Attendant system 2 Press 8 to go to the FAX Attendant Activity menu At t...

Page 104: ...ess 0 Recording Custom Fax Call Answer Greetings To record a custom Fax Call Answer greeting follow these steps 1 2 3 4 5 6 See steps 1 4 in the General Fax Call Answer Greeting Administration procedure above At the Fax Call Answer Greeting Administration menu press 1 At the prompt speak your greeting reading it from Form P Press 1 to stop recording You may then do one of the following To approve ...

Page 105: ... the caller can hear the name in confirmation rather than just the extension number The Subscriber Recorded Name Administration feature allows all subscriber names to be recorded at the same time so that you don t need to log in to the Fax Mail Service separately for each subscriber NOTE If you have already completed the Recorded Name Administration for AUDIX Voice Power you do not need to do this...

Page 106: ...Press 2 1 to re record your name recording Press D to delete your name recording When you have approved the name recording by pressing you are prompted for the next extension Continue recording names as necessary After recording the last name press R to return to the Activity menu General Mailbox Greeting Administration A special system greeting for the General Mailbox is provided with AUDIX Voice...

Page 107: ...Mailbox greeting can be recorded in the same manner as any other subscriber would record a new greeting To administer the greeting for the General Mailbox follow these steps 1 Log in as extension 9999 with the password assigned to that mailbox The default password is 1 2 3 4 The system presents the AUDIX Voice Power Activity menu 1 2 3 5 6 8 T 2 Press 3 Record Messages Get Messages Administer Name...

Page 108: ...to Activity Menu Listening to the General Mailbox Greeting Message 1 See steps 1 3 in the General Mailbox Greeting Administration procedure above 2 At the Greetings Administration submenu select the greeting to be listened to by pressing 1 or 2 and press 0 Recording a General Mailbox Greeting Message To record a General Mailbox Greeting Message follow these steps NOTE You must be logged in as the ...

Page 109: ... record your greeting Press D to delete your greeting 6 Changing the Greeting In Use To change the greeting in use follow these steps 1 See steps 1 3 in the General Mailbox Greeting Administration procedure above 2 At the Greetings Administration submenu press 3 to change the greeting in use Choose 1 to use the primary personal greeting Choose 2 to use the alternate personal greeting or Choose 3 t...

Page 110: ...in Menu Administering Workspace Menus Announcements and Fax Messages Recording Menu Messages Faxmenu Messages and Announcements Loading Fax Messages Installing the Workspace Administering the Touch Tone Gate Prompt and Goodbye Message Logging In to the Voice System Touch Tone Gate Prompt General Administration Goodbye Message General Administration Fax Response Coversheet Administration 4 1 4 2 4 ...

Page 111: ...ting Menus Modifying Menus Administering Faxmenus Creating Faxmenus Helpful Hints Creating and Loading Fax Response Service Applications that Require Collecting Voice Telephone Numbers Allowing Callers to Return to the Main Menu How to Best Set Your Fax Machine for Loading Fax Response Documents Test Your Fax Response Service Backing Up Your Fax Response Service 4 30 4 30 4 31 4 34 4 34 4 34 4 38 ...

Page 112: ...ole but also recording prompt and other voice messages with a phone and loading fax files with a fax machine If you are entering a new Fax Response service perform the steps listed in this chapter in the order in which they appear If you need to modify an existing service perform the steps listed in Accessing Fax Response and proceed to the section of this chapter titled Modifying Your Existing Fa...

Page 113: ...d the system prompts you to enter your password In this case proceed to step 2 If no password has been administered the Status Screen appears proceed to step 3 2 At the Password prompt type your password and press Enter For security reasons your password does not appear on the screen as you type it in The Status Screen appears NOTE For comprehensive instructions on how to interpret the status scre...

Page 114: ... last run on Extensions added Extensions deleted Extensions changed Name Enter Name Press SAVE to continue Figure 4 1 Status Screen 3 At the Status Screen type your name and press F3 SAVE The system records your name in the Status Screen Access Log The IS III Main Menu appears Fax Response Administration 4 3 ...

Page 115: ...egrated Solution III Main Menu 4 The cursor is positioned at the AUDIX Voice Power FAX Attendant AVP FA option Press Enter to go to the AUDIX Voice Power FAx Attendant Main Menu NOTE If a password has been administered for the AUDIX Voice Power system the Password prompt appears Type your password and press Enter For security reasons your password does not appear on the screen as you type it The A...

Page 116: ...Fax Response Administration Fax System Parameter Administration Outcalling Administration Service Administrator Registration Subscriber Administration Voice System Parameter Administration System Programming Switch Administration Highlight menu choice using arrow keys then press Enter key Figure 4 3 AUDIX Voice Power FAX Attendant Menu 6 At the AUDIX Voice Power FAX Attendant menu move the cursor ...

Page 117: ... 4 4 Fax Response Administration Menu If you are implementing your Fax Response service for the first time consult the section of this chapter titled Implementing a New Fax Response Service If you are making changes to your existing Fax Response service consult the section of this chapter titled Modifying Your Existing Fax Response Service 4 6 Fax Response Administration ...

Page 118: ...plement your new Fax Response service 1 Enter the data from the forms 2 Record the Main Menu 3 Record Menu Messages Faxmenu Messages and Announcements 4 Load Fax Messages 5 Install the Workspace 6 Record the Touch Tone Gate prompt 7 Record the Goodbye message 8 Administer the coversheet To transfer the data from the forms to the Fax Response workspace perform the following steps 1 At the Fax Respo...

Page 119: ...stering your system for the first time or after installing a new service you will work with an empty Edit Workspace form When the menus have been completed in the workspace you will need to administer the corresponding voice prompts and announcements before the menus may be installed Instructions for administering voice prompts and announcements are presented later in this chapter 2 From the Fax R...

Page 120: ...ption Figure 4 6 Edit Workspace Edit Inactive Fax Messages Form 3 Transfer the data from your main menu worksheet FORM K to the screen As you enter your data keep the following things in mind You can enter an action in the Action field in one of two ways 1 Just enter the first letter of the desired action and the system fills in the rest of the word 2 Press F2 CHOICES select the desired action and...

Page 121: ...yet while the signifies that the voice message has not been recorded for the menu or faxmenu When you are finished entering your data into the main menu press F3 SAVE to save your work You return to the FAX Response Workspace Administration menu Creating Menus Menus can appear at any level of your Fax Response system Whether you are creating a menu in the main menu or three levels lower the proced...

Page 122: ...he menu you selected appears 2 Press F7 PRINT A copy of the menu prints on the default printer 3 Press F6 CANCEL to return to the previous menu Creating Faxmenus Faxmenus can appear at any level of your Fax Response system Whether you are creating a faxmenu in the main menu or three levels lower the procedures are the same To create a fax menu follow these steps 1 In your main menu or a menu move ...

Page 123: ...h Access Code Calling Number Request Number of Digits in Fax Code Figure 4 7 Edit FaxMenu Form 2 Enter the data for the faxmenu from FORM N 3 When you are finished entering the data press F4 FAX DEF The FaxMenu Message Administration form appears 4 12 Fax Response Administration ...

Page 124: ...a from FORM O Notice that a appears before each fax file This signifies that the file has not been loaded yet If you fill the entire screen with information press F5 NEXT PGE to access a blank screen When you are finished entering the data press F3 SAVE You return to the previous Edit Workspace screen Repeat these procedures for any other faxmenus in your service Fax Response Administration 4 13 ...

Page 125: ...llowing steps 1 Dial the Voice Mail or the Automated Attendant Service number and wait for the system to answer Since FAX Attendant is co resident with AUDIX Voice Power the system greeting for AUDIX Voice Power plays This is followed by a request to enter your extension number 2 Enter your own extension number followed by You are prompted to enter your password 3 Enter your password followed by Y...

Page 126: ... for the Service Administration menu There will be no spoken prompt for the Service Administration menu You will hear only the part of the Service Administration menu that applies to the services for which you are the registered Service Administrator 1 2 3 Administer Fax Mail Greeting Administer Fax Call Answer Greeting Administer Fax Response Prompts Administer Recorded Names Return to Fax Mail A...

Page 127: ... list of choices to the caller To administer the Main Menu perform the following steps 1 At the Fax Response Prompts Administration menu press 3 FAX Attendant presents the Fax Response Main Menu Administration menu 1 Record Main Menu 0 Listen to Main Menu R Return to Fax Mail Activity Menu H Replay the Current Choices Listening to the Main Menu 1 See step 1 in the Main Menu General Administration ...

Page 128: ... Administering Workspace Menus Announcements and Fax Messages Recording the announcements menu messages and faxmenu messages and loading the fax messages to the database are the most complicated of the administrative tasks for Fax Response because you must use the computer telephone and fax machine at the same time The computer is used to select the menu faxmenu or announcement within the workspac...

Page 129: ... alternate function keys The alternate function keys will be displayed 3 Press F5 SPCH ADM A window will open listing this menu and all of the announcements used on this menu The names of menus faxmenus and announcements that have not yet been recorded will be preceded by an asterisk 4 Dial the Voice Mail Service and log in To hear the FAX Attendant Activity menu press 8 5 6 Press 9 at any time du...

Page 130: ...cements 5 R Return to Fax Mail Activity Menu At the Fax Response Administration menu press 5 FAX Attendant presents the Workspace Menu and Announcement Administration menu Move the cursor to the menu or announcement to be administered and press the Record or Listen function key At the computer move the cursor to any of the menus faxmenus or announcements listed in the Speech Administration menu an...

Page 131: ... only contains the menus faxmenus and announcements for the menu you are currently viewing You must enter each menu in order to record the associated announcements Remember that an asterisk will appear at the beginning of any menu faxmenu or announcement name that has not yet been recorded The asterisk in front of the menu faxmenu or announcement name will disappear in the Speech Administration me...

Page 132: ...es that have not yet been loaded will be preceded by an asterisk Using the cursor select a fax message that has not been loaded Press F2 LOAD to load the selected fax message The Information screen appears This screen prompts you to 6 place the documents in the fax machine dial the FAX Attendant number specified and press start on your fax machine Write down the telephone number displayed in the I...

Page 133: ...repeat steps 4 to 12 When you are finished loading all the fax messages return to the main menu Installing the Workspace After you enter all the information record all the menus faxmenus and announcements and load all the fax messages you must install the workspace which contains your Fax Response service To install the workspace follow these steps 1 At the Workspace Administration menu move the c...

Page 134: ... installation was successful or unsuccessful 4 Press any key to continue If the installation was successful you return to the Workspace Administration menu If the installation was unsuccessful you return to the Edit Workspace form 5 After a successful installation it is a good idea to dial the phone number you assigned to your Fax Response service to ensure that your information was properly insta...

Page 135: ...to the Voice System In order to administer the Touch Tone Gate prompt and Goodbye message you must access the Fax Response Prompts menu from a Touch Tone telephone For a more detailed logging in procedure see the procedure in the beginning of this section To access this menu perform the following steps 1 Dial the Voice Mail or the Automated Attendant Service number and wait for the system to answe...

Page 136: ... Attendant Activity menu plays 1 2 3 Send a Fax Message Get Fax Messages Administer Your Name Fax Call Answer Greeting Autoprint Setting or Delivery Report Setting Change Your Password or Administer Your Fax Distribution Lists Go to Voice Mail 5 8 5 Press 9 at any time during the Activity Menu for the Service Administration menu 1 Administer Fax Mail Greeting 2 Administer Fax Call Answer Greeting ...

Page 137: ...system Touch Tone Gate prompt If you have a touch tone phone press 1 now If you do not have a touch tone phone please wait and you will be transferred to an operator If you wish to customize this message you may do so by following the procedures in this section In addition to prompting the caller for a touch tone response you may also wish to identify your business to callers in the custom message...

Page 138: ...istration menu Recording a Custom Touch Tone Gate Prompt To record a custom Touch Tone Gate prompt follow these steps 1 See step 1 in the Touch Tone Gate Prompt General Administration section above 2 At the Fax Response Touch Tone Gate Prompt Administration menu press 1 At the prompt speak your prompt reading it from FORM P 3 4 Press 1 to stop recording 5 You may then do one of the following To ap...

Page 139: ... opportunity to personally thank the caller for requesting information from the Fax Response service You can create a custom goodbye message in place of the standard system message The system goodbye message is Goodbye To administer the Goodbye Message perform the following steps 1 At the Fax Response Administration menu press 2 FAX Attendant presents the Fax Response Goodbye Message Administratio...

Page 140: ...rompt speak your message reading it from FORM P 4 Press 1 to stop recording 5 You may then do one of the following To approve your prompt press To play back your prompt press 2 3 To re record your prompt press 2 1 To delete your prompt press D 6 After approving your prompt press Y to select your custom prompt or press N to select the system prompt Selecting the Goodbye Message To select the standa...

Page 141: ...rd letter size page 8 5 by 11 However bear in mind that FAX Attendant will generate a three line address header at the top of the coversheet each time it is used Be sure to leave at least three quarters of an inch at the top of the page to accommodate the address header Fax Coversheet Header Information The three line header information at the top of the Fax Response coversheet is supplied by the ...

Page 142: ...loading viewing printing and enabling is incorporated in one screen called the Fax Response Coversheet Administration screen To access this screen do the following 1 At the AUDIX Voice Power FAX Attendant Menu move the cursor to Fax Response Administration and press Enter The Fax Response Administration screen appears 2 At the Fax Response Administration screen move the cursor to Fax Response Cove...

Page 143: ...Fax Response Administration FAX Response Coversheet Administration Coversheet Active Figure 4 9 Fax Response Coversheet Administration Screen 4 32 Fax Response Administration ...

Page 144: ...tion screen is displayed 4 Write down the fax port telephone number displayed in the Information screen and press any key to continue The Fax Administration Message screen appears 5 Place the coversheet in the fax machine dial the fax port number that was presented on the Information screen and press Start on the fax machine The fax machine transmits the document to FAX Attendant Once the fax is f...

Page 145: ...4 Printing the Fax Coversheet To print the Fax coversheet from the FAX Response Coversheet Administration screen 1 Press F8 CHG KEYS 2 Then press F3 PRINT FX The Fax coversheet will be printed at the Destination for printing that was designated in the General Fax Parameters Administration screen Modifying Your Existing Fax Response Service At any time you can modify the structure and contents of y...

Page 146: ... necessary 4 Install the Workspace 5 Modify your FAX Response coversheet if necessary To modify your existing Fax Response service perform the following steps 1 Login and access the Fax Response Administration menu 2 At the Fax Response Administration menu move the cursor to Fax Response Workspace Administration and press Enter The Fax Response Workspace Administration menu appears Fax Response Ad...

Page 147: ...rvice into Workspace and press Enter The Copy Service into Workspace menu appears When you work on a service but do not install it the new service remains in the workspace If you try to copy the existing service into the workspace the system informs you that a service exists in the workspace Copying the existing service into the workspace will overwrite the new service you are creating 4 36 Fax Re...

Page 148: ...Menu 4 Select Edit Workspace Version of Fax Messages and press Enter 5 Press any key to continue A screen appears confirming that the working service has been copied into the workspace Workspace and press Enter You return to the Fax Response Workspace Administration menu 6 From the Fax Response Workspace Administration menu select Edit Fax Response Administration 4 37 ...

Page 149: ...ess F4 DEFINE A new workspace appears with the Menu Name and Path already filled in 2 Enter the data for this menu As you enter your data keep the following things in mind You can enter an action in the Action field in one of two ways 1 Just enter the first letter of the desired action and the system fills in the rest of the word 2 Press F2 CHOICES select the desired action and press Enter The Tab...

Page 150: ...ed 4 Repeat steps 1 to 3 for any other menus you want to create Modifying Menus NOTE There are two methods you can use to modify menus If your menu tree is only a few levels deep follow the first procedure provided If your menu tree is a deep one follow the second procedure provided Modifying Non Deep Menus To modify non deep menus perform the following steps 1 In your main menu or a menu select t...

Page 151: ...Enter A list of all the existing menus appears 3 Use the or keys to move to the menu you wish to modify and press Enter The menu you selected appears 4 Make any changes you wish to make If you want to replace information in the menu place the cursor on the material you want to replace and enter the new information If you want to remove information in the menu place the cursor on the material you w...

Page 152: ...e menu Type y The menu is deleted and the previous menu appears NOTE After you delete a menu the label of the deleted menu still appears in the previous menu of the Edit Workspace Edit Inactive Fax Messages screen However a appears before the label of the deleted menu signifying that it is undefined Move the cursor to the corresponding Action field and press the spacebar once to delete the action ...

Page 153: ...y level of your Fax Response system Whether you are creating a faxmenu in the main menu or three levels lower the procedures are the same To create a faxmenu follow these steps 1 In your main menu or a menu select a faxmenu and press F4 DEFINE The Edit FaxMenu screen appears with the Faxmenu Name and Path already filled in 4 42 Fax Response Administration ...

Page 154: ... Access Code Calling Number Request Number of Digits in Fax Code Figure 4 12 Edit FaxMenu Form 2 Enter the data for the faxmenu from FORM N 3 When you are finished entering the data press F4 FAX DEF The FaxMenu Message Administration form appears Fax Response Administration 4 43 ...

Page 155: ...on Form 4 5 6 Enter the corresponding fax data from FORM O Notice that a appears before each fax file This signifies that the file has not been loaded yet When you are finished entering the data press F3 SAVE You return to the previous Edit Workspace screen Repeat these procedures for any other faxmenus in your service 4 44 Fax Response Administration ...

Page 156: ...on If you want to remove information in the faxmenu place the cursor on the material you want to remove and press the spacebar When you are finished modifying the faxmenu press F3 SAVE 4 You return to the previous menu 5 Repeat steps 1 to 4 for any other faxmenus you want to modify Removing Faxmenus To remove a menu perform the following steps 1 In your main menu or a menu select the faxmenu you w...

Page 157: ... to delete the faxmenu label 7 Repeat steps 1 to 6 for any other faxmenus you want to remove Helpful Hints Creating and Loading Fax Response Service Applications that Require Collecting Voice Telephone Numbers Some fax response applications require a printout of calling party voice telephone numbers A report that includes calling party telephone numbers can for example provide the opportunity to g...

Page 158: ... to the Main Menu rather than having to redial the service On the Main Menu Form L make option 5 a menu menu5 for this example Use a separate Form L to set up menu5 Menu5 should include only one entry a recorded announcement at option 1 ann1 for this example Record the following message for menu5 To use the fax response service you must be calling from a touch tone telephone if Delivery to Alterna...

Page 159: ...o your Fax Response service these may come out best when using the Halftone feature on your fax machine Sixteen or more halftones are recommended for best output Try using the Copy feature on your fax machine with a combination of different settings e g with and without halftones darken or lighten to see what comes out the best For example very small letters do not always show up well when using h...

Page 160: ... Response Administration screen appears 2 Select View Fax Response Service and press Enter The View Service screen appears View Service Menu Name Description Menu Path Touch Tone Action Object Description 1 2 3 4 5 6 7 8 9 0 Figure 4 14 View Service screen 3 Press F8 CHG KEYS Press F3 LST FAX 4 Fax Response Administration 4 49 ...

Page 161: ...gUp and PgDn to view multiple faxes 8 Press F6 CANCEL or Esc when you wish to return to the View Service screen Backing Up Your Fax Response Service After you install your new Fax Response service make a backup copy of it for safe keeping This way if something happens to your system you can always re load your backup copy preventing any significant periods of downtime Backing up your Fax Response ...

Page 162: ...em Displaying the System Status Resetting the Voice System Shutting Down and Rebooting the UNIX System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice Channels Backing Up Files Restoring Files Fax Equipment Operations 5 1 5 3 5 3 5 3 5 4 5 6 5 8 5 9 5 10 5 11 5 11 5 12 5 13 5 15 5 16 5 17 5 17 5 18 Fax Equipment Administration 5 18 Fax Channel Administration 5 2...

Page 163: ...Table of Contents Fax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics Fax Equipment Diagnostics Results ii 5 24 5 26 5 27 5 29 ...

Page 164: ...Discarding old fax messages Viewing the event log System Operation Starting the voice system The voice system starts automatically when the UNIX system boots At other times you must specifically start the voice system Stopping the voice system There are specific steps that you should follow to stop the voice system to properly save any administered information and to avoid cutting off calls in pro...

Page 165: ...certain errors Displaying the System Monitor The System Monitor shows the activity and service status of each voice channel Changing the service state of voice channels After recovering from errors you may need to place voice channels back in service For testing you may wish to manually place voice channels out of service System Backup Backing up the system You should back up the administrative an...

Page 166: ...vice Administrator is responsible for delivering messages to the appropriate subscriber and deleting them from the General Mailbox The General Mailbox functions like any other mailbox To collect the messages left in the General Mailbox log in as 9999 The default password is 1 2 3 4 Discarding Old Fax Messages Fax messages that have been left by individuals in the General Mailbox for more than the ...

Page 167: ...n the system It is a good practice to periodically review the errors in the log Appendix B Error Messages provides further details on the messages in the log and the corrective actions required To view the messages in the event log follow these steps 1 At the Console Login prompt type is and press Enter If a password has been administered the system prompts you to enter your password In this case ...

Page 168: ... the cursor to Reports Administration and press Enter The Reports Administration menu is displayed 7 Move the cursor to System Reports and press Enter The System Reports menu is displayed 8 9 Press Enter to display the Event Log Report Press F8 CHG KEYS to show the alternate keys Press F2 DISPLAY to display the report Scroll through the report to view the messages in the event log 10 11 Refer to t...

Page 169: ...ered the system prompts you to enter your password In this case proceed to step 2 If no password has been administered the Status Screen appears proceed to step 3 2 At the Password prompt type your password and press Enter For security reasons your password does not appear on the screen as you type it in The Status Screen appears NOTE For comprehensive instructions on how to interpret the status s...

Page 170: ...tration Menu move the cursor to System Reports and press Enter 8 The System Reports menu is displayed Press Enter to display the Event Log Report Press the F8 CHG KEYS to show the alternate keys Press the F3 EXPLAIN key The Explain form window is displayed 9 10 11 Type the error message identification number that you want explained and press F3 SAVE An Explanation of Event Message appears For exam...

Page 171: ...ress Enter If a password has been administered the system prompts you to enter your password In this case proceed to step 2 If no password has been administered the Status Screen appears proceed to step 3 2 At the Password prompt type your password and press Enter For security reasons your password does not appear on the screen as you type it in The Status Screen appears NOTE For comprehensive ins...

Page 172: ...ing the Voice System The voice system starts automatically when the UNIX system boots If you stop the voice system you must restart it with this procedure NOTE If you stop the voice system wait at least 30 seconds for all processes to complete before restarting it To start the voice system perform the following steps 1 At the Configuration Management menu move the cursor to System Control and pres...

Page 173: ...gement menu move the cursor to System Control and press Enter The System Control menu appears 2 At the System Control menu move the cursor to Stop Voice System and press Enter The Specify Wait Time form appears If the default of 180 seconds for graceful shutdown is unacceptable enter a new number of seconds from 60 to 600 3 4 Press F3 SAVE The system will stop answering calls immediately but will ...

Page 174: ...Voice System is up and running at run level 4 If the voice system is stopped it will say Voice system is down and stopped with run level 2 3 Press F6 CANCEL to return to the System Control menu Resetting the Voice System You may need to reset the voice system to recover from certain errors This procedure consists of stopping the voice system and then starting it To reset the voice system perform t...

Page 175: ...amine the Most Recent Audit report 8 When prompted press Enter to return to the System Control menu Shutting Down and Rebooting the UNIX System There are specific steps you should follow to shut down the UNIX system and avoid damaging the files Shutting down the UNIX system without stopping the voice system causes any calls in process to terminate rather than allowing them to complete You should s...

Page 176: ...tegrated Solution III IS III Main Menu appears 4 At the Integrated Solution III menu move the cursor to User Maintenance and press Enter The User Maintenance menu appears 5 At the User Maintenance Menu move the cursor to System Shutdown and press Enter The Shutdown screen appears 6 Press F3 CONT to shut down the system The system shuts down and then a reboot prompt appears 7 Press Ctrl Alt Del to ...

Page 177: ...gned to the channel Service Status is the service status of the channel The following service states are possible On hook means the channel is on hook Offhook means the channel is off hook DIP means that a Data Interface Process DIP is processing a transaction on the channel Talking means the channel is playing speech Collect means the channel is collecting caller input CCA means the channel is cl...

Page 178: ...put by the last or current caller serviced on this channel Dialed Digits is the digits dialed on this channel by FAX Attendant to service the last or current caller Changing the Refresh Rate The refresh rate determines how frequently the the system monitor is automatically updated By default the System Monitor refreshes every five seconds To change the refresh rate follow these steps 1 Press F8 CH...

Page 179: ...equesting the identification of the equipment whose state is to be changed and the new state it is to assume 4 Press the F2 CHOICES function key A menu of choices is displayed 5 Select either INSERV in service or MANOOS manual out of service from the menu and press Enter The selection is entered in the new state field 6 Press Enter to move to the Equipment field 7 Press the F2 CHOICES function key...

Page 180: ...hould be done only during periods when there are very few incoming calls Use the backup procedures in the Integrated Solution III System Manager s Guide to back up the files Put the channels in the MANOOS state when backing up files and then change the channels back to INSERV after the backup is complete If channels are INSERV during a backup and the system is being used there is a chance that som...

Page 181: ...ipment Operations menu is reached from the AUDIX Voice Power FAX Attendant Menu 1 At the Console Login prompt type is and press Enter If a password has been administered the system prompts you to enter your password In this case proceed to step 2 If no password has been administered the Status Screen appears proceed to step 3 2 At the Password prompt type your password and press Enter The Status S...

Page 182: ...re 5 1 Integrated Solution III Main Menu 4 5 6 The cursor is positioned at the AUDIX Voice Power FAX Attendant AVP FA option Press Enter to go to the AUDIX Voice Power FAX Attendant Main Menu If a password has been administered for the AUDIX Voice Power system the Password prompt appears Type your password and press Enter The AUDIX Voice Power FAX Attendant Menu appears Move the cursor to FAX Equi...

Page 183: ...viding three choices Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics FAX Equipment Operations Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics Figure 5 2 Fax Equipment Operations Screen 5 20 System Operations ...

Page 184: ...fax equipment and administer your fax line extensions Fax Channel Administration CHAN CD PT STATE 0 0 0 0 inserv 0 1 0 1 inserv STATE CHANGE TIME PHONE April 08 09 03 02 404 April 08 09 03 02 405 Figure 5 3 Fax Channel Administration Screen The states of equipment appearing in this window have the same meanings as their counterparts in AUDIX Voice Power They are INSERV in service FOOS facility out...

Page 185: ...to display the alternate key labels Press F2 CHGSTATE 2 The Change State of Fax Equipment form appears This form essentially works like its voice board counterpart To change the state of a fax channel Change State of Fax Equipment New State Equipment Equipment Number Change Immediately Figure 5 4 Change State of Fax Equipment Form 5 22 System Operations ...

Page 186: ... F2 CHOICES when the cursor is in this field If you elect to change the state immediately the operation terminates any operations currently underway on the equipment specified You then have the opportunity to confirm or cancel the operation Fax jobs interrupted by this operation will be rescheduled When you have completed the form press F3 SAVE to enter your changes into the system Administering F...

Page 187: ...r In the Extension field enter the telephone extension number press Enter Press F3 SAVE to save the data in the system Fax Transmission Control The Fax Transmission Control feature allows you to view the list of jobs currently in the fax queue that are waiting for transmission The Fax Transmission Control feature provides a snap shot of system transmissions 5 24 System Operations ...

Page 188: ... this feature the name of the person who originated the transmission the destination of the transmission the time the fax was submitted the size in pages of the fax and the transmission status of each fax transmission The origin can be one of the following A subscriber who wants FAX Attendant to send a fax job to one or more destinations A subscriber who requests that FAX Attendant print one or mo...

Page 189: ...e The system is becoming overloaded if the time listed in the status field is earlier than the present time Canceling Subscriber Fax Transmissions Fax Transmission Control allows you to cancel subscriber fax transmissions For example you would use this feature if a subscriber mistakenly sent a fax to a large list and wanted to cancel it To cancel a fax transmission perform the following steps 1 At...

Page 190: ...t the job was canceled Fax Equipment Diagnostics Fax equipment diagnostics provide a way to determine on a per channel and a per board basis whether or not the fax boards installed in your system are working properly The equipment diagnosis function works like its IVP board counterpart 1 From the Fax Equipment Operations screen select Fax Equipment Diagnostics and press Enter The Fax Equipment Dia...

Page 191: ...and press Enter Acceptable values for card numbers are 0 to n 1 where n is the number of fax cards installed in the system Acceptable values for channel numbers are 0 to 2n 1 or all In the Immediate Diagnosis field enter either yes or no and press Enter You can make your choice by pressing F2 CHOICES when the cursor is in this field If immediate diagnosis is selected the cards boards are immediate...

Page 192: ...ied You then have the opportunity to confirm or cancel the operation 5 After all the information is entered press F3 SAVE Diagnostic results will appear in the Fax Equipment Diagnostics Results screen Fax Equipment Diagnostics Results The Fax Equipment Diagnostics Results screen lists the results of tests as Passed or Failed System Operations 5 29 ...

Page 193: ...Passed Test Diagnosing Fax Card 1 Fax Channel 2 Port 0 FAILED Dialtone Test Fax Channel 3 Port 1 FAILED Loopback Dialtone Tests Recommend taking channels 2 and 3 on card 1 out of service Press CANCEL to exit this window Figure 5 7 Fax Equipment Diagnostics Results Screen The tests performed include check dma transfers check interrupts 5 30 System Operations ...

Page 194: ... check onboard RAM check the connection pins on the AT bus check the CPU go offhook and listen for dialtone loopback test on analog paths up to the telephone interface gate array scanpath testing System Operations 5 31 ...

Page 195: ...ng FAX Attendant Reports Fax Channel Utilization Report Fax Response Usage Report Fax Subscriber Usage Report Mailbox Usage Report Phone Line Usage Report Subscribers Over Mailbox Limit Report Most Recent Audit Accessing System Reports Event Log Report Event Log Report Options Event Log Print Option 6 1 6 2 6 2 6 3 6 5 6 5 6 6 6 7 6 7 6 9 6 9 6 10 6 12 6 14 6 16 i ...

Page 196: ...hannel usage Fax subscriber usage Using the Reports window you can access system or FAX Attendant reports It is recommended that you generate and monitor these administrative reports on a regular basis This helps to ensure that the system is running properly and helps to avoid problems in the future To prevent any changes in the performance of FAX Attendant generate reports during times when there...

Page 197: ...w these steps 1 At the Integrated Solution III menu move the cursor to User Maintenance and press Enter The User Maintenance menu appears 2 At the User Maintenance menu move the cursor to Voice System Administration and press Enter The Voice System Administration menu appears 3 At the Voice System Administration menu move the cursor to Reports and press Enter The Reports menu appears 4 Continue wi...

Page 198: ...Reports Reports AUDIX Voice Power FAX Attendant System Reports Figure 6 1 Reports Menu 1 Select AUDIX Voice Power FAX Attendant from the Reports menu and press Enter The AUDIX Voice Power FAX Attendant Reports menu appears Report Generation 6 3 ...

Page 199: ...X Attendant window select the desired report and then either press Enter or press F8 CHG KEYS then press F1 DISPLAY to bring up the specified report on the screen FAX Attendant reports focus on how much space is currently available on the system how much space the various subscribers are using the current status of the system s phone lines and how heavily the lines have been used 3 When you are fi...

Page 200: ...nel Utilization Report use F2 PRINT From the alternate function keyset in the Fax Channel Utilization Report window press F2 PRINT Make sure the Voice System has all the proper printer connections Refer to the AT T FACE documentation for additional information on how to establish printer operations Fax Response Usage Report The Fax Response Usage Report contains the number of callers that have req...

Page 201: ...t This report lists the usage statistics for each subscriber by Account Code and then numerically by voice extension Subscribers who do not have an Account Code are displayed under a null Account Code This report collects data from the last reset time to the present and includes the mailbox size which is a variable in FAX Attendant R2 1 1 Reset Log Option From the alternate function keyset in the ...

Page 202: ...on for additional information on how to establish printer operations Phone Line Usage Report The Phone Line Usage Report provides you with information regarding AUDIX Voice Power FAX Attendant service activity for every voice channel during a particular time period Only the services that have experienced any activity during the time period are displayed For example if no calls were made to the Fax...

Page 203: ...number of incomplete transfers Fax Channel number of calls that have come in to Fax Mail or Fax Call Answer Att Cmplt number of forced transfers to a human attendant that were completed Att Busy NA number of transfers to a human attendant that were either busy or not answered Att Incmplt number of incomplete transfers to a human attendant MWL Updates number of Message Waiting Lamp updates Logins n...

Page 204: ...lbox Print Option To obtain a complete printout of the Subscribers Over Mailbox Limit Report press F2 PRINT From the alternate function keys in the Subscribers Over Mailbox Limit Report window press F2 PRINT Make sure the Voice System has all the proper printer connections Refer to the AT T FACE documentation for additional information on how to establish printer operations Most Recent Audit The M...

Page 205: ...r connections Refer to the AT T FACE documentation for additional information on how to establish printer operations Press F8 CHG KEYS to display the alternate keyset Then press F2 PRINT Accessing System Reports The only System Report currently available is the Event Log Report To access this report perform the following steps 1 Select System Reports from the Reports menu and press Enter The Syste...

Page 206: ... Press F8 CHG KEYS to display the alternate keyset and then press F2 DISPLAY to view the Event Log Report Since the report consists of more than one page press F8 CHG KEYS to display the alternate keyset and use F2 PREVPAGE and F3 NEXTPAGE to view the entire report Press End to view the most recent records Report Generation 6 11 ...

Page 207: ...ency of the error messages urgency of the message is specified with one of the following definitions in the message CRITICAL the error is interrupting service so immediate action is essential MAJOR this is a potentially serious problem and should be fixed soon even though it is not interrupting service at this moment INFORM informational no immediate action is necessary but the system s condition ...

Page 208: ...voice mail messages 5000 5099 Administration Process UNKNOWN provides user interface for administration messages 5100 5149 DCP Communications Process DIP27 interface process for DCP board messages 5150 5199 Reports Process DIP3 collects data for reports messages 5200 5249 Outcalling Data Interface Process DIP31 manages outcalling for new voice mail messages 5250 5299 Switch Information Data Interf...

Page 209: ...the number of event messages to be searched If the all value is used the Voice System searches through all event messages No limit is placed on what is to be searched when all is used in this field but only about 500 messages are kept on the system Date enables you to obtain event messages for a particular date For example entering 02 05 limits the search to event messages that occurred on Februar...

Page 210: ...or Tracker DIP2 Voice Mail Database Interface Process DIP3 Reports Data Interface Process DIP27 DCP Communications Process DIP24 Switch Information Data Interface Process UNKNOWN Administrative Process DIP21 Message Delivery Process DIP31 Outcalling Data Interface Process FAX Attendant DIP DIP16 Fax Manager LIB Fax Library Calls After you have filled in the Options for Event Log Report window pres...

Page 211: ...the proper printer connections Refer to the AT T FACE documentation for additional information on how to establish printer operations Press F8 CHG KEYS to display the alternate key labels Then press F6 PRINT The version that is printed will be based on the current set of options specified for the Event Log Report 6 16 Report Generation ...

Page 212: ...Troubleshooting 7 Contents Troubleshooting Hardware Verification Master Controller Verification Circuit Board Diagnostics Fax Board Diagnostics Application Operation Problems 7 1 7 2 7 2 7 3 7 4 7 5 i ...

Page 213: ... software packages You cannot fix hardware problems yourself but identifying them may be helpful so that the service personnel can bring appropriate materials Application operation problems When the system does not operate as anticipated there may be problems in the administration of the application or in the administration of the switch If the application problem is described in the troubleshooti...

Page 214: ...s Guide Document No 560 407 150 To fully diagnose any problems on a Master Controller II or Master Controller Ill use the Diagnostic Program provided with your processor Consult the AT T Diagnostic Program User s Guide Document No 560 407 151 for comprehensive instructions on how to use the program If you have a Customer Test disk provided with your system use it to fully diagnose any problems To ...

Page 215: ...termine whether everything is connected properly and that there is a dial tone To run the IVP4 6 board diagnostics on all installed boards follow these steps 1 Log in to the system and proceed to the Configuration Management window See Chapter 5 System Operations if you need instructions 2 Move the cursor to System Control and press Enter The System Control window is displayed 3 Move the cursor to...

Page 216: ...played 8 Select Exit to return to the log on prompt Fax Board Diagnostics Fax board diagnostics provide a way to determine whether or not the fax boards installed in the system are working properly These diagnostic capabilities are available on a per channel and a per board basis That is you can select which specific resource to diagnose The diagnostic tests performed are check dma transfers check...

Page 217: ...been created Message Waiting Lamp will not turn on or off Stop the installation process by pressing the Delete key and create a Iogin for the voice administrator Troubleshooting Check the switch administration of the Message Waiting Lamp for that extension to verify that it was enabled Also make sure the Message Waiting Lamp fields in the Voice System Parameter Administration window are correctly ...

Page 218: ...is transferring to a valid extension Make sure the person being trans ferred to is registered on the system If not check to see whether the system is administered to allow transfers to non registered numbers If the problem regards transferring to an operator check to see if an operator has been defined on both the Voice and Fax System Parameter screens Caller hears a ring but receives no answer Ch...

Page 219: ...g has been done correctly User s messages appear to be truncated System terminates recording of name or greeting and message before user is finished Troubleshooting A portion of the speech in the message being spoken by the user or played back by the system is simulating a touch tone The false touch tone stops the playback or recording which is in progress If recording of a name or greeting still ...

Page 220: ...password being used is correct If the password is incorrect determine if the user has been denied access the System Manager changed the password before allowing access Check to see if there is space available in the user s mailbox If not have the user clean up the mailbox Also check to see if there is space available on the disk Run the Message Space Usage Report and press End or PgDn to the last ...

Page 221: ...hen attempting to call into the Fax loaded or incorrectly loaded Mail service Troubleshooting Service hour administration does not work properly The system date or time has been changed Use the date command to verify and if necessary correct the system date and time Then reset the voice system by stopping and restarting it After Daylight Saving Time changes stop and restart the voice system Outcal...

Page 222: ...umber of maximum simultaneous outcalling ports requested If not lower the number of simultaneous outcalling ports Many subscribers get messages about multiple Iogins to their mailboxes Troubleshooting Stop and start the voice system Fax messages are not received by the system during either Fax Mail or Fax Call Answer Check fax equipment administration Make sure that the extension numbers assigned ...

Page 223: ... above screen has the correct area code Check to see if the Switch Account Code entry is set to yes in the Account Code Parameter Administration screen If it is set to yes a b Check that the cor rect Feature Access Code is entered and is terminated by a sign if termination is required This code must be the same as set on the switch Be sure the account code length on the Account Code Parameter Admi...

Page 224: ...on screen Also be sure the printer is administered and enabled Fax message left in the system through Fax Mail does not appear in the correct mailbox Troubleshooting When the mailbox of a subscriber is filled the FAX Attendant deposits the message in the Fax Mail administrator s mailbox or in the General Mailbox if it is enabled Check to see if the mailbox of the would be recipient is filled This ...

Page 225: ...ils under high traffic Troubleshooting One of the lower numbered fax channels is failing 1 The association of extension numbers with fax channels may be incorrect Check the Fax Channel Administration screen to ensure all fax channels can be reached on the extension numbers associated with them See Verifying Extensions in Appendix B of the AT T AUDIX Voice Power Fax Attendant System Planning and Im...

Page 226: ...After requesting retrieval of fax messages or after making selections from the Fax Response service no fax messages are received There is otherwise no indication to the caller that something is wrong 1 If this only happens when making the call from a specific fax machine the problem may be the fax machine itself Some fax machines must be in manual mode in order to receive a fax message on the same...

Page 227: ... on the extension numbers associated with them One or more fax channels may be defective The extension connected to a fax channel is dead or cannot be reached by transferring from one or more of the extensions connected to the voice channels Caller may be calling from a non Group 3 fax machine A wrong number may have been entered The caller may not have correctly followed the FAX Attendant instruc...

Page 228: ...e in this mode of operation since the caller s fax number is not known The FAX Attendant fails to accept This is much the same problem as fax messages via either Fax Mail or the previous one except that the Fax Call Answer make model of a fax machine is not likely the cause Fax machines must be Group 3 machines Calls to the FAX Attendant are not 1 The voice system is not answered turned on 2 Be su...

Page 229: ...ore of the lines connected to the voice channels is dead Ensure each voice channel is associated with the correct extension number This information is administered through Voice Equipment under Configuration Management If the problem only occurs when calls are made to a calling group as opposed to calling each voice line directly the problem is likely to be incorrect administration of the calling ...

Page 230: ...cific subscriber the Voice and Fax extensions may have been reversed when administering the profile for that subscriber Every subscriber profile must contain a voice number If a real extension does not exist a unique imaginary one must be used Fax reception transmission failed in If the failure is consistently at one 1 the middle of a job 2 place on a given page the file containing the fax is like...

Page 231: ...ine Help Moving Within a Window Menu Selection Alternatives Form Fill in Alternatives Function Keys Standard Function Keys Frame Management List Open Windows Move Active Window Reshape Window Refresh Window Command Menu Procedures A 1 A 1 A 2 A 2 A 3 A 4 A 4 A 5 A 6 A 8 A 8 A 8 A 9 A 9 A 10 i ...

Page 232: ... is boxed so that it is clear as to what information each window contains At any given time only one of the windows in the work area is designated the active window It is usually the most recently opened window Also a scroll bar exists in most windows Located on the right side of the window the scroll bar may contain an upward pointing arrowhead and a downward pointing arrowhead These characters i...

Page 233: ...e are typically two ways to select an item Use your keyboard s cursor movement keys to move the select bar Type the first character s of the item Text windows provide you with information or instructions too long to fit in the message line near the bottom of the screen Form windows are used widely throughout FAX Attendant They are similar to paper forms and provide assorted information all related...

Page 234: ...n separated by commas Type of Movement Key s Next line in menu list or text Previous line in menu list or text Next blank in a form Tab Enter Previous blank in a form Shift Tab Next character within a form blank Previous character within a form blank Delete character to the left of the cursor Backspace Delete character above the cursor Del Delete Move to previous page PgUp Move to next page PgDn N...

Page 235: ...acter and want to backup to type the first letter of a different item then you must press the Backspace key a sufficient number of times to return the cursor to the beginning of the line If no match is found FAX Attendant sounds a beep 2 Press Enter Form Fill in Alternatives Where a fixed number of choices is available Begin to type the entry As soon as a sufficient number of characters has been t...

Page 236: ... the menu may not display Function Keys Function keys are the means by which you command FAX Attendant to perform some function within the active window Function keys are typically found in a row across the top of your keyboard Some keyboards arrange them in two columns down the left hand side Your keyboard has anywhere from eight to twelve function keys FAX Attendant uses the first eight keys typ...

Page 237: ...the type of window Also a given window may not require every command from the standard set Unused commands have blank screen labels Function Type of Window Key Menu Form Text F1 HELP HELP HELP F2 CHOICES PREV PAGE F3 SAVE NEXT PAGE F4 PREV FRM PREV FRM PREV FRM F5 NEXT FRM NEXT FRM NEXT FRM F6 CANCEL CANCEL CANCEL F7 CMD MENU CMD MENU CMD MENU F7 FRM MGMT FRM MGMT FRM MGMT F8 CHG KEYS CHG KEYS CHG...

Page 238: ...dow F4 PREV FRM Moves cursor back to the previous frame User Interface F5 NEXT FRM Moves cursor forward from frame to frame F6 CANCEL Closes the active window and cancels any additions deletions or changes made since the last SAVE was performed NOTES If there is an activity in progress such as backing up files CANCEL does not interrupt the operation F7 CMD MENU Displays the command menu This key a...

Page 239: ... appears with a listing of all the currently opened windows on the screen 2 Select any of the listed windows and press Enter The selected window becomes the active window closing all the previously opened windows 3 Press F6 CANCEL to close the Open Frames window and return to the previously opened window Move Active Window Use this procedure to move the active window to another location on the scr...

Page 240: ...cursor movement keys to position top left corner and press Enter Now use the cursor movement keys to position and resize the bottom right corner and press Enter The reshaping of a window is only a temporary state Once you have closed the reshaped window the window returns to its original location assigned by AT T FACE 3 Refresh Window Use this procedure to clear and redraw the entire screen 1 From...

Page 241: ...F7 CMD MENU to display the following two item menu window System Monitor Exit System Monitor is used to verify that each incoming telephone line and its associated Integrated Voice Power board is functional Through the System Monitor component you are able to see the Voice Channel Monitor display Exit immediately returns you to the screen in use before you pressed the F7 CMD MENU key A 10 User Int...

Page 242: ...Speech Processing Library SPPLIB Transaction State Machine TSM Process Voice Response Output Process VROP Error Tracker ET Process Maintenance MTC Process Data Base Initialization DBINIT Tip Ring Interface Process TRIP User Applications APP Fax Data Interface Process B 1 B 3 B 4 B 6 B 6 B 7 B 11 B 17 B 22 B 26 B 26 B 28 B 51 i ...

Page 243: ... the Event Log Report When an error message is read from the event log refer to this section to determine the user action to be taken If the recommended action includes contacting a field service representative call the appropriate customer support center for your telephone system In this case call the National Service Assistance Center NSAC at 1 800 628 2888 for assistance or your AT T Authorized...

Page 244: ...ion is necessary but you should be aware of the system s condition Status this is not an error and no action is necessary This is to inform you of a change of state within the system The messages are divided into subgroups according to the software process which outputs the messages Speech Processing Library SPPLIB messages 100 299 Transaction State Machine TSM Process controls transactions via sc...

Page 245: ...ure Many internal software processes run within the Voice Power System Software Some of these processes are common to the Integrated Voice Power IVP System R2 0 while others are application dependent Briefly the generic software processes are Transaction State Machine TSM The TSM process serves as the main control point for all the software processes involved in the system s interaction The applic...

Page 246: ...quest Error Tracker ET The ET process is responsible for maintaining system reliability by identifying error conditions initiating troubleshooting procedures and maintaining a history of errors ET diagnoses removes or initiates a response from hardware devices Occasionally it is necessary for an operator to perform some action in response to ET messages System Message Format In this section the sy...

Page 247: ... avoid flooding the errors file with duplicate messages priority instances msg_id mnemonic time The following is a sample message CRITICAL 40 instances of 904 CS_C_FUSE by 15 31 The first tenth twentieth fortieth eightieth and so on messages are written to the errors file A message with a large number of repetitions indicates a significant problem that should be dealt with as soon as possible The ...

Page 248: ...action requires you to contact your field service representative you will in most cases need to talk to a software support individual because there may be a problem with the software or the way you have your system set up If a corrective action requires you to shut down restart diagnose the system etc refer to the procedures provided in other sections of this guide Speech Processing Library SPPLIB...

Page 249: ...es major interprocess communication failures in the system are likely to follow soon Try stopping the Voice Power System and then restarting it If this is unsuccessful a reboot of the processor will correct the problem Transaction State Machine TSM Process 401 TSM_RCV CRITICAL TSM Cannot Receive Msg ret integer errno integer TSM failed to receive a message from another process The value of the err...

Page 250: ... is it is the output produced by the tas assembler 405 TSM_NOSLOT MAJOR TSM No Slot Available for Script string Contact your Field Service Representative for assistance 406 TSM_NOSCRIPT MAJOR TSM Cannot Find Script string errno integer TSM failed to open the specified script file This occurs if the script file does not exist The value of the errno indicates the cause of the error Ensure that the s...

Page 251: ...sts 410 TSM_SHMFAIL CRITICAL TSM Shared Memory failure string errno integer TSM failed to attach a shared memory segment This error can only be seen at initialization The errno indicates the reason for the error Contact your Field Service Representative for assistance 411 TSM_PC_FAIL MAJOR TSM Script on Channel channel Failing PC at Instruction integer The program counter PC value is invalid The P...

Page 252: ..._SEP_READ MAJOR TSM Cannot read script envirnmnt params ret integer errno integer rec integer TSM failed to read the script environment parameters file The value of the errno indicates the reason for the error Remove the file script param from in gendb data and recreate it again This error message is for an unsupported software feature It should not appear normally If it appears it does not have s...

Page 253: ...owed limit 418 TSM_TR_CMD MAJOR TSM TR Device Driver Command string Failure chan channel board device TSM failed to execute a TR UNIX System driver command The command name and the errno is specified Contact your field service representative for assistance 419 TSM_TR_CMD MAJOR TSM TR Device Driver Command string Failure chan channel board device TSM failed to execute a TR UNIX System driver comman...

Page 254: ...uld correct the error 553 VROP_USAGE_CNT MAJOR VROP in use speech buffer in the speech buffer free list The speech buffer data structures are corrupted Restart the Voice System if this error continues 571 VROP_CONFIG MAJOR VROP Config file string is incorrect A line in the spchconfig file is invalid Edit the file vs data spchconfig and fix the line indicated The file should contain a line of the f...

Page 255: ...le system error has occurred on the indicated speech file system Run audit when convenient 575 VROP_UNIXFIO MAJOR Error occurred accessing UNIX file string An error occurred accessing the indicated UNIX System file This could be caused by a disk error or by a corrupted UNIX file system Reboot the UNIX System if you suspect a corrupted UNIX file system 577 VROP_NONEX MAJOR Attempt to use non existe...

Page 256: ...because of other errors in the system or because of excessive system load Restart or reboot the system if these errors continue 582 VROP_NOACT MAJOR VROP no activity lists are available The activity list a data structure used to keep track of speech commands in progress has been exhausted causing some play or record operation to fail Restart the Voice System if these errors continue 583 VROP_BADTA...

Page 257: ...peech file system backup 588 VROP_NOTIMELIST INFORM VROP no timeout lists are available The timeout list data structure is exhausted There are no direct harmful consequences but the error may be an indication of system problems Restart the system if the error continues 589 VROP_NODIRSLOT MAJOR VROP no directory entry available in file system string The speech file system directory entries have bee...

Page 258: ...NFORM Error opening file system string The system could not open the indicated speech file system This can be caused by a disk error or by some system error Run audit reboot the system or replace the bad disk if necessary 594 VROP_FSIO MAJOR Access error to file system string called from integer An error occurred accessing the indicated speech file system This can be caused by a disk error or by s...

Page 259: ...its shared memory presumably for debugging purposes This should not occur spontaneously If it appears without being requested inform your Field Service Representative No need for immediate action 602 READ_DB STATUS Change to Error Rules Rcved by ET ET just reread its error rules file because it changed Informational Message no action is required because this is seen only during system development ...

Page 260: ... of Type integer Error Count Array Full A software error exists or ET is getting an extreme number of messages Call your Field Service Representative for assistance when convenient 607 ET_MSGRCV CRITICAL ET Not Read Msg errno integer rc integer Something is wrong with the interprocess communication ET cannot receive messages Try stopping and restarting the system Call your Field Service Representa...

Page 261: ...he specified error rules file ET will not work properly until this problem is fixed Call your Field Service Representative for assistance 612 ET_NOSHMEM CRITICAL ET Cannot Attach SHMEM string ET is having problems with its shared memory ET will not work properly until this problem is fixed Try stopping and restarting the system Call your Field Service Representative for assistance 613 ET_NO_VAR IN...

Page 262: ...installed 620 ET_DEBUG STATUS ET Verbose Mode for Debugging Toggled This message should not appear unless the user sends the MSG to ET If the verbose mode appeared unexpectedly report this to your Field Service Representative 621 ET_FLOOD INFORM string This message is printed as a result of the flood control being turned on to prevent messages from flooding the screen or the ET history file 622 ET...

Page 263: ...l integer brd integer for msgid integer Recvd from string ET received a message with bad arguments i e invalid board number invalid channel number for the given board number etc This message should be reported to your Field Service Representative 628 ET_NEW_PID MAJOR ET Noticed PlD for string changed integer to integer Proc probably respawned ET noticed the process id for a given process to have c...

Page 264: ... via the etset command 655 ET_SUMTIME STATUS ET set summary interval to integer minutes as requested The user ordered ET to set its summary interval for the time between the display of summary messages to the specified number of minutes via the etset command Maintenance MTC Process 700 STA_CHAN STATUS MTC reports channel channel is now in state integer Maintenance reports the permanent state of a ...

Page 265: ...indication of software problems If this error persists try stopping and restarting the Voice System 713 RLS_FAIL MAJOR Maintenance cannot acquire a device from TSM This is an indication of software problems If this error persists try stopping and restarting the Voice System 714 RCVE_MSG CRITICAL MTC cannot receive a message return integer errno integer string Maintenance cannot receive messages Th...

Page 266: ...nd clock on card device Maintenance detected no clock on a system master board This is an indication of hardware problems The board may need to be replaced Try removing the device from service and rebooting the system If the device passes initial boot diagnostics you may then restore the device 722 GET_SEMA MAJOR MTC cannot acquire the semaphore Maintenance cannot create the semaphore This is an i...

Page 267: ...not perform a string Maintenance cannot open the tip ring driver This is an indication of software problems Try stopping and restarting the Voice System or rebooting the system 727 CLR_SEMA MAJOR MTC cannot clear the semaphore Maintenance cannot unlock the semaphore This is an indication of software problems Try stopping and restarting the Voice System or rebooting the system 740 DG_START STATUS M...

Page 268: ...tialization DBINIT 1701 NO_DBFILE MAJOR NO string SHMEM File The system is unable to initialize its shared memory properly Call your Field Service Representative Tip Ring Interface Process TRIP 2000 TRIP_OPEN CRITICAL TRIP Tip Ring Driver Open Failure Reason integer The Tip Ring Input Process is unable to access any of the tip ring boards in the cabinet The reason number may be found in the Introd...

Page 269: ...is error should not be generated Call your Field Service Representative 2004 TRIP_OVFL tr MAJOR TRIP Tip Ring Event Lost Base device lines integer Too many simultaneous events have occurred on the indicated boards for the Voice System to process DATA HAS BEEN LOST affecting service to callers on one or more channels System load may be too heavy If error continues reboot the system 2005 TRIP_SBRK t...

Page 270: ...ile or directory or it may be due to a main memory problem Ensure that the or usr file systems are not out of free space There may be a damaged file system use fsck when the system is at single user level or disk disk controller problems Contact your field Service Representative for assistance 4001 LIB_ENOENT MAJOR string is missing A file is missing from the Fax Database library Contact your fiel...

Page 271: ...d service representative 4005 LIB_SCRERR MAJOR script error on channel integer string The FAX Attendant DIP has received bad input data from a script If this message persists contact your field service representative 4006 LIB_MWLLIST INFORM MWL Iist problem string The Fax Database Library encountered a problem while trying to change its list of Message Waiting Lamp update requests Therefore a Mess...

Page 272: ...ntative 4010 LIB_REQERR MAJOR Failure for request integer from string integer The Fax Database Library encountered an error while trying to respond to a request This message will usually be accompanied by another Error Tracker message which provides more specific information Contact your field service representative for assistance 4011 LIB_MSGSRC INFORM message received from unexpected source inte...

Page 273: ...f this problem persists contact your field service representative 4015 LIB_ADMERR MAJOR admin process error string The Fax Database library has received bad input data from an AUDIX Voice Power FAX Attendant Administration window If this message persists contact your field service representative FAX Attendant DIP Error Messages 4100 VMD_SYSERR MAJOR previous file string still exist The FAX Attenda...

Page 274: ...3 VMD_BADFORM MAJOR string is badly formatted string This message indicates that a FAX Attendant DIP file is not formatted correctly A software problem or a file system problem may exist Contact your field service representative for assistance 4104 VMD_OUTERR INFORM asked to logout string already logged out A script requested that the FAX Attendant DIP log out a subscriber who was not currently lo...

Page 275: ...rror reason Contact your field service representative for assistance 4109 VMD_PHRDEL INFORM cannot remove phrase integer due to overflow The FAX Attendant DIP was not able to ask VROP to delete a phrase from the speech database The DIP s phrase removal list has overflowed An audit of the Voice Mail Database may help resolve the problem If this message persists contact your field service representa...

Page 276: ...a called extension for the call_answer service that it did not find in the database This message is printed only when such extension was determined through integration with the switch The probable explanation for the message is that the called party is not properly registered as a subscriber on the AUDIX Voice Power system Verify the presence of the extension If this problem persists contact your ...

Page 277: ...rocess on channel integer is out of service The Fax I O process on the specified channel has been taken out of service due to a problem The system must be stopped and restarted to recover this fax channel If this message persists contact your field service representative 4203 F_FAXLP_TERM MAJOR The Fax Print process has terminated unexpectedly integer The Fax Paper Print process has terminated une...

Page 278: ...integer to administrator s mailbox The Fax Manager DIP could not link the fax message to the service administrator s mailbox The fax message was removed If this message persists contact your field service representative 4208 F_MEMORY_FAIL MAJOR Cannot allocate memory for new Fax message The Fax Manager DIP could not allocate memory for a fax message The fax message was lost Contact your field serv...

Page 279: ...ion string in subscriber s database The Fax Manager DIP could not find the specified user s extension in the subscriber s database If this message persists contact your field service representative 4213 F_UNIDENTIFIED MAJOR An unidentified user has submitted a fax message to string An unidentified user has submitted a fax message for the specified fax number Normally a user of the Fax Mail service...

Page 280: ...hile sending page integer While sending a fax message the phone line was disconnected Either the receiving machine stopped or problems occurred with the phone line causing the error The FAX Attendant system will try to resend this message until it is complete or the maximum retry interval is exceeded If this error occurs frequently the quality of the phone line should be checked 4218 F_RX_DISC INF...

Page 281: ...for assistance 5001 VMD_ENOENT MAJOR string is missing A file is missing from the Voice Mail Database Contact your field service representative for assistance 5002 VMD_MWLUNEX INFORM bad MWL event string The Voice Mail Database DIP received an unexpected message concerning Message Waiting Lamp updates For example if the DIP has requested a particular channel for MWL updates it does not expect to r...

Page 282: ...ed a problem while trying to change its list of Message Waiting Lamp update requests Therefore a Message Waiting Lamp will not be updated properly If this message persists contact your field service representative 5007 VMD_REFERR INFORM MWL refresh problem string The Voice Mail Database DIP encountered a problem while trying to refresh Message Waiting Lamps 5008 VMD_MSGERR MAJOR string failed ret ...

Page 283: ... The Voice Mail Database DIP received a message from an unrecognized process If this problem persists contact your field service representative 5012 VMD_STARTUP CRITICAL startup failed The Voice Mail Database DIP could not start up properly Contact your field service representative for assistance 5013 VMD_MSGUNEX INFORM unrecognized message integer The Voice Mail Database DIP received a message th...

Page 284: ...ail Database DIP VROP encountered a failure while attempting to service the request or it may not have responded to the request If this problem persists contact your field service representative 5017 VMD_MDWARN MAJOR couldn t send MD warning string The Voice Mail Database DIP was unable to send a Voice Mail message to the Message Drop Administrator The purpose of the message was to warn the admini...

Page 285: ...ration process encountered a system error while trying to access a file The value of errno indicates the error reason Check to make sure the file or directory named in the error message is not corrupted or missing Ensure that the and usr file systems are not out of free space There may be a damaged file system use fsck when the system is at single user level or a disk disk controller problem Conta...

Page 286: ... your field service representative for assistance 5151 DCP_ENOENT MAJOR string is missing The DCP communications process attempted to access a nonexistent file Contact your field service representative for assistance 5152 DCP_BADFORM MAJOR string badly formatted string The DCP communications process could not use a file because it was not formatted correctly A software problem or a file system pro...

Page 287: ...ss was unable to attach a shared memory segment Contact your field service representative for assistance 5157 DCP_GETSCR MAJOR getscript failed for channel integer returned integer The DCP communications process could not obtain the name of the script assigned to a channel Contact your field service representative for assistance 5158 DCP_DCPIFAIL MAJOR string FAILED ret is integer errno is integer...

Page 288: ...sentative 5162 DCP_BADBUF INFORM bad DCP buffer string The DCP communications process received a bad display buffer from the DCP link If this problem persists contact your field service representative 5163 DCP_DCPIPROB INFORM string failed ret is integer errno is integer A problem occurred in the interface between the DCP communications process and the DCP link If this problem occurs frequently co...

Page 289: ...e value of errno indicates the error reason Contact your field service representative for assistance 5202 RPT_MSGSRC INFORM message received from unexpected source integer The Reports DIP received a message from an unrecognized process If this problem persists contact your field service representative 5203 RPT_MSGUNEX INFORM unrecognized message integer The Reports DIP received a message that it d...

Page 290: ...for string errno integer The Outcalling DIP encountered a system error The value of errno indicates the error reason The error may be due to a corrupted file or directory or it may be due to a main memory problem Ensure that the and usr file systems are not out of free space There may be a damaged file system use fsck when the system is at single user level or disk disk controller problems Contact...

Page 291: ...communication message The value of errno indicates the error reason Contact your field service representative for assistance 5255 OC_REQERR MAJOR failure for request integer from string integer The Outcalling DIP encountered an error while trying to respond to a request This message will usually be accompanied by another Error Tracker message which provides more specific information Contact your f...

Page 292: ...getscript failed for chan integer returned integer The Outcalling DIP could not obtain the name of the script assigned to a channel Contact your field service representative for assistance 5261 OC_SHMFAIL MAJOR Problem with shmem string The Outcalling DIP was unable to attach a shared memory segment Contact your field service representative for assistance 5262 OC_UNEX INFORM bad OC event string Th...

Page 293: ... Contact your AT T Field Service Representative if this occurs frequently 5301 FAXCNG_INFO INFORM Forced coefficients to normal for channel channel number FAX CNG DIP received a request to download normal coefficients to a channel However for some reason the DIP had not previously saved the normal coefficients therefore the default normal coefficients were used Contact your AT T Field Service Repr...

Page 294: ...or given index If the problem persists stop then start the system 5302 FAXCNG_WARN WARNING Invalid state for channel channel number Message is internal to FAX CNG DIP Should not occur If the problem persists stop then start the system Contact your AT T Field Service Representative if restarting the system does not correct the problem 5302 FAXCNG_WARN WARNING INVALID REQUEST channel channel number ...

Page 295: ...ailure on TR_open FAX CNG DIP could not communicate with the Tip Ring driver and therefore cannot perform the FAX CNG function Reboot the system If the problem persists contact your AT T Field Service Representative 5303 FAXCNG_MAJOR MAJOR faxcng startup failed FAX CNG DIP was unable to do all the initialization necessary therefore it could not continue Reboot the system If the problem persists co...

Page 296: ...tinues shut the system down via the shutdown command and reboot the system If the problem persists contact your field service representative 5404 MSG_RECV_ERR MAJOR string The Switch Information DIP encountered a problem while trying to receive an interprocess communication message The value of errno indicates the reason for the error Contact your field service representative for assistance 5405 M...

Page 297: ...FAX Attendant Menu Tree C Contents FAX Attendant Menu Trees C 1 i ...

Page 298: ...FAX Attendant Menu Tree C FAX Attendant Menu Trees This appendix shows the user interface menus for FAX Attendant running with the MERLIN LEGEND Communications System FAX Attendant Menu Tree C 1 ...

Page 299: ...FAX Attendant Menu Tree C 2 FAX Attendant Menu Tree ...

Page 300: ...FAX Attendant Menu Tree FAX Attendant Menu Tree C 3 ...

Page 301: ...FAX Attendant Menu Tree C 4 FAX Attendant Menu Tree ...

Page 302: ...FAX Attendant Menu Tree FAX Attendant Menu Tree C 5 ...

Page 303: ...FAX Attendant Menu Tree C 6 FAX Attendant Menu Tree ...

Page 304: ...stem iii audience intended ii AUDIX Voice Power FAX Attendant database 3 38 AUDIX Voice Power FAX Attendant Menu 3 6 AUDIX Voice Power FAX Attendant menu 4 4 Autoprinting 1 5 B backing up Fax Response service 4 50 backing up files 5 17 Broadcast 1 3 C Call Accounting Integration 1 4 call coverage paths 2 2 calling groups 2 2 Calling Number Request 6 5 calling numbers 6 5 canceling subscriber fax t...

Page 305: ...ersheet 4 30 diagnostics circuit board 7 3 fax board 7 4 hardware 7 2 lVP4 6 7 3 system module 7 2 discarding old fax messages 5 3 displaying the system status 5 11 Distribution List 1 4 documentation conventions iii E Economy Delivery 1 3 entering data 3 1 entering Fax Response data 4 1 error messages Administration B 44 DCP Communications Process B 45 FAX Attendant DIP B 32 Fax Manager DIP B 36 ...

Page 306: ...utilization report 6 5 fax channel utilization report print option 6 5 fax coversheet printing 4 34 viewing 4 34 fax coversheet header information 4 30 Fax Data Interface Process B 52 fax distribution list creating 3 45 deleting 3 50 modifying 3 48 fax equipment change state 5 22 fax equipment administration 5 18 fax equipment diagnostics 5 27 fax equipment diagnostics results 5 29 fax equipment o...

Page 307: ...administration 3 54 general fax system parameters updating 3 10 general mailbox greeting administration 3 59 general mailbox greeting message listening 3 61 recording 3 61 goodbye message administering 4 24 administration 4 28 selecting 4 29 greeting in use changing 3 62 greetings selecting 3 56 3 58 group administrator mailbox 1 5 Group Fax Number 1 5 group fax number administration 2 10 H hardwa...

Page 308: ...gin announcement FAX Attendant 1 5 M mailbox group administrator s 1 5 mailbox usage print option 6 7 mailbox usage report 6 7 main menu administration 4 14 listening 4 16 recording 4 17 returning 4 47 main menu general administration 4 16 Maintenance MTC process B 23 Master Controller verification 7 2 menu recording 4 18 menu administration workspace 4 17 menu selection A 4 menu trees FAX Attenda...

Page 309: ...ax number subscribers 2 9 phone line usage report 6 7 Plain Paper Printing 1 7 planning FAX Attendant 2 2 Fax Response Service 2 12 subscriber administration 2 8 Power On Self Test 7 2 print option event report 6 16 fax channel utilization report 6 5 Fax Response Usage report 6 6 Fax Subscriber Usage 6 6 mailbox usage 6 7 most recent audit report 6 10 phone line usage report 6 9 subscribers over m...

Page 310: ...sages 1 5 remote site fax messages 1 5 removing faxmenus 4 45 removing menus 4 41 removing subscriber profiles 3 39 removing subscribers 3 38 renumbering extensions 3 37 report generation 6 1 reports accessing 6 10 event log 6 12 event log options 6 14 FAX Attendant 6 1 FAX attendant 6 3 fax channel utilization 6 5 fax response usage 6 5 Fax Response Usage 6 6 mailbox usage 6 7 most recent audit 6...

Page 311: ...x mailboxes 2 10 subscribers over mailbox limit print option 6 9 subscribers over mailbox limit report 6 9 switch telephone 1 2 Switch Information Data Interface Process B 55 switch integrated mode 1 10 switch interface telephone 1 9 switch interface parameters 2 5 system management operations 5 3 system message format B 4 system message listings B 7 system messages B 1 system monitor displaying 5...

Page 312: ...e information A 1 using the explain command 5 6 using this guide iii W windows accessing A 1 workspace installing 4 22 workspace menu administration 4 17 V verification hardware 7 2 system module 7 2 viewing the event log 5 4 viewing the fax coversheet 4 34 voice channel state changing 5 16 voice channels assigning services to 2 3 Voice Mail Database DIP error messages B 40 voice prompts custom 3 ...

Page 313: ...AT T 555 601 100A Issue 1 September 1993 AT T AT T FAX Attendant System Release 2 1 1 For MERLIN LEGEND Communications System Release 2 0 System Manager s Guide Update Graphics AT T 1988 ...

Page 314: ...erstand and take appropriate steps to deal with this crime because under applicable tariffs you will be responsible for payment of associated toll charges AT T can not be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers Toll fraud is a potent...

Page 315: ...e that the reader should refer to replacement pages 2 8 2 8A 2 8B and 2 9 in this update booklet for corrected information Page 3 60 Cross out the entire page and make a note on the page that the reader should refer to replacement page 3 60 in this update booklet for corrected information Page 5 3 Cross out the entire page and make a note on the page that the reader should refer to replacement pag...

Page 316: ...oncilliation program must be run manually when necessary It does not run automatically Page 3 60 The General Mailbox password must be set before the mailbox can be accessed Page 5 3 The General Mailbox password must be set before the mailbox can be accessed 2 ...

Page 317: ...irectoy will affect how the switch operates they are uploaded to the switch as programming requests This programming is done automatically as the database changes are made and is transparent to the person making the changes Reconciliation Programming changes made at the switch cannot be automatically sent to the Extension Directory To keep the databases synchronized when changes are made at the sw...

Page 318: ...ot match 2 Additions and deletions of AUDIX Voice Power FAX Attendant subscribers are recorded in the local extension directory and are propagated to the switch by adding or deleting extensions from the defult Call Coverage group and making other changes as necessary Physical extensions are not deleted from the switch database they are only disconnected from the AUDIX Voice Power FAX Attendant con...

Page 319: ...med for the station set and the subscriber s associated private fax extension For additional information see Types of Fax Subscribers later in this chapter You also record this information on FORM DX 4 The voice associated parameters for the subscriber are entered You record this information on FORM DA FORM DA is on the same sheet of paper as FORM DX 5 Finally the fax associated parameters for the...

Page 320: ...ilboxes but without Personal Fax Numbers Class 2 3 Fax Machine Call Coverage Subscribers Class 3 Personal Fax Number Subscribers without Fax Machines Class1 Each class 1 subscriber will have a personal fax number This may be a Direct Inward Dial DID number from the Central Office telephone switch or a private line administered on the subscriber s personal fax extension A personal fax number will 2...

Page 321: ...begin recording A new General Mailbox greeting can be recorded in the same manner as any other subscriber would record a new greeting To administer the greeting for the General Mailbox follow these steps 1 2 Press 3 Log in as extension 9999 with the password assigned to that mailbox The system presents the AUDIX Voice Power activity menu 1 2 3 5 6 8 T Record Messages Get Messages Administer Name o...

Page 322: ...System Operations Fax Equipment Operation Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics 5 3 ...

Page 323: ...ervice Administrator is repsonsible for delivering messages to the appropriate subscriber and deleting them from the General Mailbox The General Mailbox functions like any other mailbox To collect the messages left in the General Mailbox log in as 9999 NOTE To reduce the risk of unauthorized access AT T has changed the default password for the General mailbox extension 9999 to the sign The sign pr...

Page 324: ...neral Mailbox for more than the allotted holding period should be moved to the Fax Mail Administrator s Mailbox Old messages moved to the Fax Mail Administrator s Mailbox are like any other fax message the administrator receives The Fax Mail Administrator has three options for handling old messages 5 3B ...

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