36
My Internet connection is unstable and drops intermittently.
a)
Power off your computer, the Router and your modem.
Power on your modem and wait 2 minutes.
Power on the Router and wait 1 minute for the router to initialize.
Power on your computer and try again.
b)
Check to see if other computers are also having this problem. If they are not, check to see if your antivirus
software or firewall software is conflicting with your Internet connection. You may also try
temporarily disabling all firewalls or anti-virus software to see if that is what is causing the problem.
c)
If you have a PPPoE or another Internet connection requiring login credentials, you may need to adjust
the reconnection or time out settings. Go to the IP Settings > Internet Connection (WAN) page and
configure your Internet connection to automatically reconnect.
d)
If you are using Windows XP, check that your computer is using Service Pack 2 or greater. Windows XP
users with Service Pack 1 may experience intermittent wireless connections.
My Internet connection is abnormally slow.
a)
Check with your Internet provider to ensure that they are not experiencing system wide issues.
b)
Check with speedtest.net to see the speed of your Internet provider. Connect directly to your modem
with your computer and check speedtest.net again. If the speed results are the same, the issue is with
your Internet provider. Please contact your provider to troubleshoot the issue.
c)
Check the Internet connection speed on another computer that is connected to the Router. If the other
computer does not have Internet speed problems, the networking equipment or operating system on
your original computer may be outdated or may be experiencing problems. Viruses and other software
may slow down a computer’s overall speed significantly.
d)
If you are using a wireless connection to the Router, check that your wireless signal strength is above 3
bars. If not, you may need to move closer to the Router.
Troubleshooting: Local Network Issues
My computer is getting an IP address of 169.254.x.x and Windows says “Limited or no
Connectivity”.
a)
Make sure the Router is powered on.
b)
Check that your computer’s network adapter is enabled and is set to “Obtain IP address
automatically”.
c)
Release and Renew your IP Address on your computer. To do this on a Windows computer:
-
Click
Start
>
Run
and type
CMD
.
-
When the command prompt appears, type
ipconfig/release
and press
enter
.
-
Type
ipconfig/renew
and press
enter
.
-
Check that your computer’s network adapter has an IP address of
192.168.1.x
d)
Restart your computer and check again.
e)
Restart the Router and check again.
f)
Make sure DHCP is enabled in the Router’s Web Menu (Go to More Settings > IP Settings > Local Area
Network (LAN) > DHCP Settings.
g)
Check that your Firewall or Anti-Virus software is not preventing you from accessing shared devices on
you network.
