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Loopcomm HIGH POWER LP-2036, User

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Loopcomm HIGH POWER LP-2036 User Download Page 35

35 

 

I am having problems with features on the Web Menu. When clicking buttons, it does not register 
my action. 

a)

 

Check that you are using a supported web browser: Google Chrome, Internet Explorer (8.0 and up) and 
Safari. If you are using an unsupported web browser, such as Firefox, please change to one of the 
supported web browsers and try again. 

 

Troubleshooting: Internet Connection Issues 

 

The Basic Setup Wizard could not automatically configure my Internet connection. 

a)

 

Reset your modem by holding down the reset button located on the back of the modem for 
approximately five seconds. Try the automatic configuration again. 

b)

 

Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP 
settings. 

c)

 

DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode, 
you will need to manually configure your Internet connection settings and obtain your username and 
password. 

d)

 

Cable Modem: Your Internet connection may require you to clone your MAC address. Go to More 
Settings > IP Settings > Internet Network (WAN) and select Automatic/Dynamic (DHCP) from the drop 
down menu. Clone your PC’s MAC address under the DNS settings. 

 

I have gone through the Setup Wizard and I do not have Internet. 

a)

 

Detach the power adapter and disconnect all computers from the Router. 
Turn off the power to your modem and remove the backup battery (if available). 
Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. 
Power on the Router and connect your computer to the router. 
Open your web browser and try to access the Internet. 

b)

 

Check that your Internet connection through the modem is working. Power off the Router and 
disconnect your computer from the router. 
Turn off the power to your modem and remove the backup battery (if available). 
Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. 
Attach your computer directly to the modem and power on your computer. 
Open your web browser and check to see if you can go online. If you cannot go online, there may be a 
problem with your Internet provider. Please contact your Internet provider to troubleshoot your 
connection issues.

 

 

Summary of Contents for HIGH POWER LP-2036

Page 1: ...1 User Manual HIGH POWERTM WI FI Router LP 2036 ...

Page 2: ...I FI SETTINGS 15 Basic Settings 2 4GHz 15 Guest Networks 2 4GHz 15 Security Settings 2 4GHz 16 Advanced Settings 2 4GHz 16 Wi Fi Protected Setup WPS 2 4GHz 17 Wireless Coverage Controls 2 4GHz 17 Access Schedule 2 4GHz 18 NETWORK SETTINGS 18 Local Network LAN 18 IPv6 Local Network LAN 19 Internet Network WAN 19 Advanced Settings 20 SMART FEATURES 21 Block Websites 21 User Access MAC Address Filter...

Page 3: ...TING SETUP 28 MANAGEMENT FEATURES 29 System Status 29 Network Statistics 29 Dynamic DNS Settings 30 System Clock 30 System Logs 30 Upgrade Firmware 31 Save and Reload Settings 31 Password Settings 32 TECHNICAL SPECIFICATION 32 DEFAULT SETTINGS 33 TROUBLESHOOTING 34 REGULATORY INFORMATION 40 ...

Page 4: ... through innovation and advanced technology We pride ourselves on delivering products that outperform the competition and go beyond your expectations If you have any questions please feel free to contact us We d love to hear from you and thank you for your support Email support loopcomm com Website www loopcomm com Product view ...

Page 5: ... or received over the 5GHz wireless network 2 4GHz Wireless Activity Blinks rapidly when wireless data traffic is transmitted or received over the 2 4GHz wireless network Internet Connection Indicates when the Router is connected to a broadband modem The LED will blink rapidly when Internet traffic is transmitted or received Gigabit Wired Ports 1 4 Indicates when a networking device is connected t...

Page 6: ...ld down for 3 seconds to enable WPS push button configuration Wired Devices Gigabit RJ 45 ports for connecting to wired computers or network devices Modem Gigabit RJ 45 port for connecting to your Broadband Modem USB Port Attach USB storage devices such as USB flash drives and external hard drives for file sharing LED On Off Push to turn LED indicators on or off Power On Off Push to turn the Route...

Page 7: ...Power off the modem by disconnecting the modem s power adapter from the power outlet If your modem has a backup battery remove the backup battery from your modem Do NOT power on the modem until prompted at a later step Connect the Router to your Modem Do NOT connect the power adapter to the Router at this time a Use the included blue Ethernet cable and connect one end of the cable to your modem b ...

Page 8: ...le to an available port on your computer or connect to the Router s Wi Fi Network Loopcomm_2 4GHz or Loopcomm_5GHz Password loopcommwifi c Attach the Power Adapter to the Router s PWR port and a power outlet Open your Web Browser to Access the Setup Wizard a Open your web browser b Type http setup loopcomm com into the web address bar c If the web menu fails to open type the following IP address i...

Page 9: ...rmly to the antenna connectors Click Next to continue If the Dashboard loads see right image instead of the Setup Wizard scroll to the bottom and click the Setup Wizard button to access the Wizard Internet Connection Detection The Wizard will try to detect your Internet settings and configure the router Please be patient If there is a problem with the Automatic Configuration the wizard will notify...

Page 10: ...menu of the Router to access additional router settings Leave this blank if you do not wish to have a password Click Apply to save your settings The Router will reboot This process may take up to 1 minute The page will automatically reload after the Count down If it does not you may need to manually refresh the page or check your connection to the Router Setup Summary Once the Router has rebooted ...

Page 11: ...l wireless network Disable 5 0GHz Wireless Connections Disabling will turn off all 5GHz Wi Fi activity Users will no longer be able to connect wirelessly to your 5GHz network Band Select the compatible Wi Fi standard and speed for your wireless network Broadcast SSID Selecting Disable Broadcast SSID will hide the visibility of the router s 5GHz network SSID Users must manually enter the SSID to co...

Page 12: ...curity Settings 5 0GHz The Security page allows you to change the type of wireless security settings for your 5 0GHz wireless network Using the drop down menu you can select which network you wish to configure and may adjust the security settings below If you are using the Guest Network feature you will be able to adjust the security settings for your additional SSIDs as well For 2 4GHz Guest Netw...

Page 13: ...between the router and roaming wireless users IAPP Inter Access Point Protocol STBC Space Time Block Coding improves reception by coding the data stream in blocks Wi Fi Protected Setup WPS 5 0GHz WPS is a Wi Fi feature created to make Wi Fi setup simple and easy Some wireless routers and adapters support this feature with varying names i e one touch setup or WPS You may enable WPS setup here by se...

Page 14: ...ined schedule This feature is often used for restricting access to all users such as children employees guests during specific times of the day for parental control or security reasons a Enable Access Schedule b Select which days you wish for your 5 0GHz Wi Fi to be available c Select the time frame during that day that you wish for your 5 0GHz Wi Fi to be available d Apply Changes Note Make sure ...

Page 15: ...y have more interference than others If your performance is unstable try a different channel number If you are using a repeater with this network it is recommended you set a static channel instead of using Auto WMM Prioritizes multimedia data over the wireless network Associated Clients Shows the active users connected wirelessly to your 2 4GHz network Guest Networks 2 4GHz Guest Networks You may ...

Page 16: ...f you are not sure which encryption type to use we recommend you choose WPA WPA2 Mixed Mode Advanced Settings 2 4GHz Advanced Wireless Settings should only be adjusted by technically advanced users It is not recommended that novice users adjust these settings to avoid degrading wireless performance Fragment Threshold The default and recommended setting is at 2346 meaning the Router will never frag...

Page 17: ...use the physical button on the back of the Router Option B PIN Some wireless devices use PIN number to access wireless network If your wireless device requests for a PIN number use the PIN code located here Option C Enter PIN If your wireless device has a PIN number locate the number and enter it into the field Press Start PIN when ready Wireless Coverage Controls 2 4GHz Adjust the output power of...

Page 18: ...our network Disabling DHCP will require that each device on your network be assigned a manual or static IP address DHCP Client Range The range of IP addresses provided by the DHCP server is defined by this field You can limit how many IP addresses are used in your network by setting a smaller or larger range DHCP Lease Time The amount of time each device is given a specific IP is decided by the DH...

Page 19: ... is a network protocol that is used for configuring IPv6 hosts with IP addresses IP prefixes and or other configurations required to operate on an IPv6 network IPv6 hosts can acquire IP addresses by using DHCPv6 The DHCP Unique Identifier DUID is used by a client to get an IP address from a DHCPv6 server The server compares the DUID with its database and delivers configuration data address lease t...

Page 20: ...n Ethernet connection or wireless connection With UPnP enabled network devices may change security settings within the Router s firewall to allow access over the Internet By default UPnP is disabled to avoid exposing your network to security issues Enable IGMP Proxy Internet Group Management Protocol is a communication protocol used by hosts and routers on the network to establish multicast group ...

Page 21: ...ext google in the URL A00 User Access MAC Address Filtering User Access allows you to deny access or allow access to specific users connecting to the network Each networking device has a unique address called a MAC address a 12 digit hex number By inputting the MAC address into the field you can define whether that device is allowed into your network or not allowed A MAC Address may sometimes be r...

Page 22: ...and follow the directions below for your operating system The computer must be connected to the router to access the storage device You may also want to Map the Network Drive so it shows up as a standard drive on your computer for easier access Windows 7 and Vista To access the drive from your Windows desktop Note If the USB drive does not appear automatically under your Networked devices Windows ...

Page 23: ...se and locate LOOPCOMM_USB under Network Mac OS X To access the drive from your Mac desktop Note If the USB drive does not appear automatically under your Networked devices you will need to Map your Network Drive Instructions below a Open Finder b On the left hand menu under Shared click LOOPCOMM _USB To Map the network drive a Open Finder b From the menu on the top of the desktop select Go c Sele...

Page 24: ...rive to the USB port on the back of the Router a From the USB Storage FTP Server page of the web menu enter a FTP server name b Select whether you wish to have an open or secured access to your FTP server c Open your FTP client software not provided and create a new FTP connection d Enter the Internet Address for the router as the IP address for your FTP connection When prompted enter your login i...

Page 25: ...his from happening To set up Port Filtering select a range of ports you wish to filter If you are trying to filter a single port enter the port number twice For example Port 21 21 21 Select the Protocol of the port you are filtering If you do not know what protocol you wish to filter select Both Port Forwarding Port Forwarding is a rule that tells the Router that if a specific type of request come...

Page 26: ...e to have unrestricted access through the Router s Firewall Virtual LAN A VLAN has the same attributes as a physical local area network LAN but it allows for devices to be grouped together even if they are not located on the same physical network switch The benefit of a VLAN is that it allows network traffic to flow more efficiently for computers or network devices that are within sections of mutu...

Page 27: ...coming overloaded and unresponsive RTA00 QUALITY OF SERVICE QoS prioritizes and guarantees network performance for a specific IP Address range or MAC Address QoS is often used for applications that require steady bandwidth Common applications include VoIP phones video streaming applications i e DVRs network cameras video on demand online gaming and servers It is important to note that while QoS he...

Page 28: ... protocols that may be used for the router to learn routes from other routers running those same protocols This allows the Router to adapt to changes and failures within the network topology and find the best route Static Routing allows the administrator to manually enter into the Router s routing table These routes do not change and must be manually reconfigured if the route fails ...

Page 29: ...he Internet Connection Status displays the information from your Internet Provider If for some reason your Internet connection stops working you may try running through the Basic Setup Wizard again The Wireless Settings shows the details of the 2 4GHz and 5 0GHz wireless networks The Local Area Network settings display the current configurations for local network IP address and DHCP server setting...

Page 30: ...ave chosen to use will then be updated to redirect to your new Internet IP address The DDNS service makes it so you never have to check or remember your Internet IP address This feature is typically used for users running servers network cameras and other devices that require remote access System Clock Maintain the internal clock for the Router by syncing with your computer s time or over the Inte...

Page 31: ...cument with details on the current firmware release and instructions on how to upgrade the firmware To manually upgrade your firmware a Download the file from www loopcomm com and remember the location where you saved it Firmware files may also be provided by Loopcomm b Click Choose File and locate the file c Click Upload to begin upgrading Note Firmware files normally have a bin file extension Sa...

Page 32: ...s Tx Rx 5 0GHz 1300Mbps Tx Rx Wireless Output Power Up to 29dBm Wireless Security WEP WPA WPA2 WPA Mixed WPS Wireless Coverage Control 15 100 Output Power Antennas 3 x Detachable High Gain Antennas 3 x Reverse SMA Connector Ports 4 x RJ 45 10 100 1000 LAN ports 1 x RJ 45 10 100 1000 WAN ports USB 2 0 Port for Storage Devices Mounting Wall Stand or Desktop Setup Requirements Wired or wireless PC Ma...

Page 33: ...the Reset button on the back panel for 10 seconds The Router will reset back to factory settings as listed below IP Address 192 168 1 200 Web Menu Access http setup loopcomm com 2 4GHz Wireless SSID Loopcomm_2 4GHz Wireless Security Key WPA WPA2 Mixed Mode loopcommwifi 5 0GHz Wireless SSID Loopcomm_5GHz Wireless Security Key WPA WPA2 Mixed Mode loopcommwifi ...

Page 34: ...instead I entered setup loopcomm com and it failed to open the Web Menu Dashboard a Make sure your computer is connected to the Router using the included Ethernet cable Do not try to connect with a wireless connection Ensure that the power on the Router is on b Check that your computer IS NOT connected to any wireless networks If it is disable your Wi Fi connection and disconnect from all wireless...

Page 35: ...quire you to clone your MAC address Go to More Settings IP Settings Internet Network WAN and select Automatic Dynamic DHCP from the drop down menu Clone your PC s MAC address under the DNS settings I have gone through the Setup Wizard and I do not have Internet a Detach the power adapter and disconnect all computers from the Router Turn off the power to your modem and remove the backup battery if ...

Page 36: ...ts are the same the issue is with your Internet provider Please contact your provider to troubleshoot the issue c Check the Internet connection speed on another computer that is connected to the Router If the other computer does not have Internet speed problems the networking equipment or operating system on your original computer may be outdated or may be experiencing problems Viruses and other s...

Page 37: ...the Router in a higher location near the center of your desired coverage location f Position the antennas on the Router in opposite orientations 0 My wireless adapter does not connect at the maximum wireless speed a Your wireless network adapter may be outdated and have older wireless technology not capable of achieving the wireless network speeds of the Router To achieve maximum wireless speeds i...

Page 38: ...uter has the latest Windows Service Pack Windows Service Pack 1 does not support WPA security Upgrade to the latest Service Pack to support the latest wireless encryption b Manually add a wireless network to your XP computer c Disable IEEE 802 1x authentication Troubleshooting USB Storage Issues I cannot access my USB storage device after I plug it into the router Follow the instructions below for...

Page 39: ...ver from the drop down menu d Enter the address of the network drive Loopcomm_USB or shared disk IP address then click Connect I cannot access my USB storage device remotely a Insert a USB storage device such as a flash drive or external hard drive to the USB port on the back of the Router b From the USB Storage FTP Server page of the web menu enter a FTP server name c Select whether you wish to h...

Page 40: ...ician for help FCC Caution This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation RF Radiation Exposure and Hazard Statement To ensure compliance with FCC RF exposure requirements this dev...

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