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L I M I T E D 5 Y E A R S WA R R A N T Y
Customer should not repackage and ship the Living Water Essentials because irreparable damage can occur.
For warranty service, please contact your Dealer for the address of the nearest service center.
W H AT I S COV E R E D B Y T H I S WA R R A N T Y -
We warrant the LivingWater Essentials (excluding filters) to the consumer, subject to the conditions below, against defects in
workmanship or material, provided that the products are returned to a service location within the following time periods:
• Living Water Essentials within 5 years of date of purchase.
I N S TA L L AT I O N A N D M A I N T E N A N C E R E QU I R E M E N TS -
This warranty is expressly conditioned upon the following installation and maintenance requirements: (i) the Living Water
Essentials must be installed by a licensed plumber; (ii) the Living Water Essentials must be installed in accordance with the
Owner’s Manual; (iii) all filters must be replaced at the intervals prescribed in the Owner’s Manual (proof of filter change may
be required) (iv) system must be cleaned every 2850 Liters with a citric acid cleaning cartridge and (v) the Living Water
Essentials must be used and maintained in accordance with the Owner’s Manual. Failure to meet any of these requirements
will void this warranty. Servicing your Living Water Essentials by parties other than our authorized representative and/or using
parts other than genuine parts will also void this warranty.
H OW TO O BTA I N WA R R A N T Y S E RV I C E -
Customer must contact our Dealer and provide proof of purchase within the above time periods. We will repair or
replace and return the product, without charge and within a reasonable period of time, subject to the conditions in the
above paragraphs, if its examination shall disclose any part to be defective in workmanship or material. If we, in our
discretion, are unable to repair the product after a reasonable number of attempts we will provide either a refund of the
purchase price or a replacement unit, at the company’s option.
W H AT I S N OT COV E R E D B Y T H I S WA R R A N T Y -
This product is intended for household use only and only for use with municipal water systems. Ordinary wear and tear shall not be
considered a defect in workmanship or material.These warranties do not apply to filters nor for loss or damage caused by accident,
fire, abuse, misuse, improper installation, leaking, modification, misapplication, commercial use, or by any repairs other than those
provided by our authorized Service Center.This warranty does not cover any water damage.
E XC LU S I O N O F OT H E R WA R R A N T I E S A N D CO N D I T I O N S -
EXCEPT AS PROVIDED HEREIN, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND. ALL OTHER
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
L I M I TAT I O N O F L I A B I L I T Y F O R S PE C I A L , I N C I D E N TA L O R CO N S E QU E N T I A L D A M AG E S -
WE SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING
FROM BREACH OF EXPRESSED OR IMPLIED WARRANTIES, CONDITIONS, GUARANTEES OR REPRESENTATIONS,
BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY. Such excluded damages include, but are not
limited to, loss of profits or revenue, and loss of the use of the products, and any loss caused by leaks or other water damage.
F O R U . S . A P P L I C AT I O N O N LY -
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do
not allow limitations on warranties, or on remedies for breach. In such states, the above limitations may not apply to you.
F O R C A N A D I A N A P P L I C AT I O N O N LY -
Exclusion of Subsequent Owners: Except as otherwise required by applicable legislation, this warranty is not transferable. This
warranty gives you specific legal rights and you may also have other rights which vary from province to province. Some
provinces and territories do not allow limitations on warranties, or on remedies for breach. In such provinces or territories, the
above limitations may not apply to you. If any provision of this warranty or part thereof is held by a court of competent
jurisdiction to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions or parts
thereof will not in any way be affected or impaired within the jurisdiction of that court. This entire warranty shall continue to
be valid, legal and enforceable in any jurisdiction where a similar determination has not been made.
This warranty is provided by DBG Group Investments, LLC, 300 EastValley Drive, Bristol,VA, 24201.
Service
Every effort is made to ensure that customers receive an up-to-date instruction manual on the use of our products;
however, from time to time, modifications to our products may without notice make the information contained herein
subject to alteration. For the latest information, please visit www.ecoquestintl.com.
FA Q
Q: What is the white powder which sticks to the cup or kettle?
A: Alkaline-forming minerals, including calcium, magnesium, sodium, potassium, iron, and manganese. The white
powder will appear after boiling alkaline water. It is safe to consume.
Q: What kind of water should be used?
A: Only potable water should be used with the Living Water Essentials unit.
Q: Do I have to unplug the unit if I don’t use it in over one week?
A: Yes, please remove the filter from the unit and drain water from the filter, store it in a clean plastic bag, and unplug
the unit. When you need to use it again, install the filter and let it run about 3 minutes before you drink.
Q: Why are there little bubbles in the ionized water?
A: It’s because the water mixes with air during the ionization process.
Q: Why is it unsafe to take medicine with ionized water?
A: Because the water makes the medicine more absorbable in the body. A 50mg tablet could affect your body as if it
were a 100mg tablet.
Q: Can a baby drink alkaline water?
A: No, a baby should drink regular filtered water, or pH level 7.0.
Q: What does the acidic water do?
A: Acidic water is for cleaning and skin cleansing. Only use it for external uses.
Q: Who should drink ionized water?
A: Everyone, young and old, human or animal. The alkaline effect will be beneficial to some degree to nearly everyone
and everything it comes in contact with.
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