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63

Legal

Returning Devices Purchased Through a Retailer

If your device was purchased from a retail location, it must be returned to that location
and is subject to that retailer’s return policy.
You will also need to call Lively Customer Service at 1-800-733-6632 to cancel your
account and monthly service charge.

Health and Safety Information

Lively recommends that you read all of the Health and Safety information concerning
your Lively Mobile Plus. Visit

www.lively.com/legal/Urgent-Response-fcc-compliance

to

view or print this information.

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Summary of Contents for mobile+

Page 1: ...To learn more visit lively com Support 5STAR4 USERGUIDE V4 GDT 2545 ...

Page 2: ...User Guide ...

Page 3: ......

Page 4: ... trademark of Best Buy and its affiliated companies 2020 Best Buy All rights reserved Screen images simulated Appearance of device may vary Other marks are property of their respective owners and may be trademarks ...

Page 5: ...e access to our Lively TM Urgent Response Agents who are trained to provide help in uncertain or unsafe situations 24 hours a day 7 days a week This helpful User Guide contains everything you need to know about your Lively Mobile Plus And if you have any questions or need assistance our 100 U S based Lively Response Team is here to assist you Best Regards Your friends at Lively ...

Page 6: ......

Page 7: ...ock 10 Powering On Your Lively Mobile Plus for the First Time 12 Using the Charging Dock 15 When to Charge Your Lively Mobile Plus 18 About the Battery Indicator 20 Section 2 Using Your Lively Mobile Plus 21 Turning on Your Lively Mobile Plus 22 Turning off Your Lively Mobile Plus 23 When to Use Your Lively Mobile Plus 24 Where to Use Your Lively Mobile Plus 25 ...

Page 8: ...out the Service Indicator 33 Using the Included Accessories 34 Section 3 Lively Fall Detection 39 Fall Detection 40 How Fall Detection Works 42 Confirming Fall Detection is Enabled 43 Wearing Your Lively Mobile Plus with Fall Detection 44 What Happens in the Event of a Fall 46 Section 4 Managing Your Account 49 Lively com 50 ...

Page 9: ... a Misplaced Lively Mobile Plus 54 Locating Your Lively Mobile Plus Using Lively Link 55 Just in Case Notes 56 Billing Information 57 Legal 59 Terms and Conditions 59 Arbitration Agreement Class Action Waiver Jury Waiver and Forum Selection Clause 60 30 Day Return Policy 61 Health and Safety Information 63 ...

Page 10: ...y Items in Your Lively Mobile Plus Box Your Lively Mobile Plus The Charging Dock Setting Up the Charging Dock Powering on Your Lively Mobile Plus for the First Time Using the Charging Dock When to Charge Your Lively Mobile Plus About the Battery Indicator ...

Page 11: ...2 Getting Started Key Items in Your Lively Mobile Plus Box Lively Mobile Plus Charging Dock Fall Detection Lanyard Clip Accessory ...

Page 12: ...Fall Detection Lanyard Safely wear your Lively Mobile Plus around your neck required for Fall Detection Clip Accessory Attach to your pocket belt purse or where convenient User Guide Everything you need to know about your Lively Mobile Plus i INFO Additional accessories are available for your Lively Mobile Plus Please visit us online at Lively com Accessories for more information ...

Page 13: ...4 Getting Started Your Lively Mobile Plus Speaker Service Indicator Battery Indicator Call Button Microphone ...

Page 14: ...y is low and flashes green when charging learn more in About the Battery Indicator on page 33 Call Button Allows you to call Urgent Response Service or 9 1 1 Service Indicator Flashes green indicating that your device is ready to use learn more in About the Service Indicator on page 34 Microphone Integrated into the Lively Mobile Plus so you can speak directly to the Urgent Response Agent or 9 1 1...

Page 15: ...6 Getting Started Lanyard Slot Power Button Serial Number Charging Contacts ...

Page 16: ...Charging Contacts Allows charging with the included Charging Dock i INFO By design there is no volume control If you are in a location where the device s sounds may be disruptive you may want to turn off your device Make sure to turn it back on afterward so that it is ready if you encounter an unsafe situation If you are in a noisy area you may need to move the device closer to your ear or to your...

Page 17: ...8 Getting Started The Charging Dock Power Cord Charging Contacts Power Indicator ...

Page 18: ...s Allows charging of your Lively Mobile Plus when docked IMPORTANT Do not place the Charging Dock in areas where it can get wet If your device happens to get wet please be sure to dry it before placing it into the Charging Dock Failure to do so may cause an electrical shock or fire hazard The Lively Mobile Plus is rated to be submerged in up to 3 3 feet of waterforup to 30 minutes ...

Page 19: ...up and use the Charging Dock with your Lively Mobile Plus 1 Determine where you would like to place your Charging Dock Do not place the charging dock in a location where it could get wet 2 Plug the Power Cord into a wall outlet 3 When powered on the Power Indicator on the Charging Dock will illuminate green If the Power Indicator does not turn green make sure the outlet you are using is not contro...

Page 20: ...11 Getting Started ...

Page 21: ...p your device please wait This process may take several minutes This process may take several minutes 4 Once complete you will hear Welcome to Lively and the Service Indicator in the middle of the Call Button will begin flashing green indicating that the device is working properly 5 You will receive an automated test call on your Lively Mobile Plus that will confirm functionality Once you hear the...

Page 22: ...13 Getting Started ...

Page 23: ...g Activation failed Please call the customer care number in your Quick Start Guide and let them know activation failed at step take a note of what step number it failed and contact Customer Care at 1 800 463 5412 i INFO Your Lively Mobile Plus may not be fully charged after powering on for the first time Be sure to place your Lively Mobile Plus in the Charging Dock until the Battery Indicator turn...

Page 24: ...g Dock 1 Lower your Lively Mobile Plus in the Charging Dock until the Charging Contacts on both the device and the Charging Dock make contact You will hear a tone from the Speaker indicating that the device is placed properly and charging ...

Page 25: ...16 Getting Started 2 The Battery Indicator on your Lively Mobile Plus will flash green during the charging process Once fully charged the Battery Indicator will remain solid green ...

Page 26: ...Charging Dock simply grasp the device and lift it up and away from the Charging Dock You will hear a tone from the Speaker indicating that it is no longer charging Unless additional charging is required the Battery Indicator on the device will turn off to save power ...

Page 27: ...ommend charging each night when you go to bed When the battery is low the Battery Indicator will flash red and you will hear a tone reminding you to charge The tone will repeat more frequently as the battery level decreases further If the battery loses all of its charge the device will power off The Lively Mobile Plus will power back on shortly after being placed back into the Charging Dock ...

Page 28: ...o protect the battery the Lively Mobile Plus will automatically stop charging if the device temperature drops below 32 F or rises above 113 F Charging will automatically resume when the device temperature returns to normal levels ...

Page 29: ...e status of your device s battery level Refer to the table below for the common light patterns you will see from the Battery Indicator Color Pattern Meaning Off None Battery does not require charging or the device is powered off Green Solid Battery is fully charged and ready to use Green Flashing Battery is charging Red Flashing Battery is low and needs to be charged ...

Page 30: ...r Lively Mobile Plus Turning off Your Lively Mobile Plus When to Use Your Lively Mobile Plus Where to Use Your Lively Mobile Plus Calling Urgent Response Calling 9 1 1 in an Emergency Answering Incoming Calls Connecting with Urgent Care About the Service Indicator Using the Included Accessories ...

Page 31: ... device if it was previously turned off After a few moments you will hear a tone and a voice prompt of Welcome to Lively The Service Indicator in the middle of the Call Button will begin flashing green indicating that the device is powered on and ready to use The Battery Indicator will be off to save power if the device does not require charging If the Battery Indicator is flashing red the battery...

Page 32: ...ice Indicator and Battery Indicator will turn solid red for a few seconds indicating that the device is turning off Your Lively Mobile Plus is completely off when both of these indicators turn off i INFO We recommend keeping your Lively Mobile Plus powered on at all times as well as charging it every night so you can always have access to help in an uncertain or unsafe situation ...

Page 33: ...hat to do You slipped and fell in the shower General assistance or cautious situations You locked yourself out of your house without the keys You are driving and are lost You heard a strange noise on your roof You think someone is in your house Though we have listed typical use scenarios if you re ever in doubt call Urgent Response and a certified Lively Urgent Response Agent will assist you ...

Page 34: ...f so you don t have to worry about using it in the shower while washing the dishes or during that unexpected rain IMPORTANT Coverage and service are not available everywhere You will not be able to make Urgent Response calls or 9 1 1 calls when cellular service is not available The Lively Mobile Plus is rated to be submerged in up to 3 3 feet of water for up to 30 minutes In the event your device ...

Page 35: ...uate your situation and get you the help you need To Call Urgent Response 1 Press and release the Call Button briefly You will hear a voice prompt of Calling Urgent Response press the button to cancel If you pressed the Call Button by mistake you will have a short moment to press the Call Button again to cancel the call 2 While speaking with the Agent hold your Lively Mobile Plus at a comfortable ...

Page 36: ...Response Agent determines that you need emergency assistance the Agent will connect you directly to 9 1 1 emergency services Urgent Response Agents may provide emergency services or 9 1 1 Operators with information from your Personal Emergency Profile such as your medications allergies and personal contact numbers IMPORTANT Urgent Response Agents will be able to track an approximate location when ...

Page 37: ... on page 50 for more information on how to manage your Personal Emergency Profile IMPORTANT Test or Accidental Calls to Urgent Response If you decide to test Urgent Response or accidentally place a call to Urgent Response please wait on the line for an Agent to answer and advise them that you do not need assistance If you hang up before speaking with an Agent Urgent Response may treat the call as ...

Page 38: ... To Call 9 1 1 1 Press and hold the Call Button until you hear a tone and a voice prompt of Calling 9 1 1 Press the button to cancel 2 To end the call press and release the Call Button You will hear a tone and a voice prompt of Your call has ended Thank you If the person you were speaking with hangs up first your Lively Mobile Plus will automatically end the call without the need to press the Call...

Page 39: ...rther assistance You call Urgent Response and hang up immediately You call Urgent Response and somehow get disconnected You perform a Test Call from your lively com account page After activating your service for the first time you will receive a Test Call to confirm functionality An accidental call was placed to Urgent Response and the Urgent Response Agent is calling to make sure you are safe and...

Page 40: ...l press and release the Call Button You will hear a tone and a voice prompt of Your call has ended Thank you for calling Urgent Response If the person you were speaking with hangs up first your Lively Mobile Plus will automatically end the call without the need to press the Call Button i INFO The Lively Mobile Plus can only receive incoming calls from 9 1 1 Operators or Urgent Response Agents ...

Page 41: ...stered nurse or board certified doctor 24 hours a day 7 days a week To Access a Live Nurse 1 Press the Call Button briefly You will hear a voice prompt of Calling Urgent Response press the button to cancel If you pressed the Call Button by mistake you will have a short moment to press the Call Button again to cancel the call 2 Once connected with an Urgent Response Agent ask to be connected to Urg...

Page 42: ... substitute for dialing 9 1 1 and should not be used in a case of emergency FONEMED s registered nurses and contracted physicians through MDLIVE offer advice regarding healthcare decisions may prescribe certain medications We are not liable for any act or omission of FONEMED or any of its agents Lively is not a healthcare provider You should seek the advice of your physician if you have any questi...

Page 43: ...ular service This Service Indicator will let you know whether or not you have cellular coverage and if the device is powered on and ready to use Refer to the table below for the common light patterns you will see from the Service Indicator Color Pattern Meaning Green Flashing Good cellular coverage and ready to use Red Flashing No cellular coverage try another location ...

Page 44: ... your purse belt or pocket To attach the Clip Accessory slide the Lively Mobile Plus down into the accessory as shown in the illustration IMPORTANT If you are subscribed to Fall Detection the Fall Detection feature will be disabled when your Lively Mobile Plus is inserted into the Clip Accessory Use the Fall Detection Lanyard to re enable the Fall Detection feature ...

Page 45: ...ck To attach the Fall Detection Lanyard thread the lanyard through the Lanyard Slot at the top of the device The Fall Detection Lanyard features a magnetic clasp for easy fastening around your neck To unfasten simply hold the lanyard from each side of the magnetic clasp and pull apart To fasten align the magnetic clasp ends until they snap together ...

Page 46: ...s designed with a specific length to allow the Lively Mobile Plus to accurately detect a fall If you are not subscribed to Fall Detection other third party lanyard accessories can be used if they provide you additional comfort IMPORTANT If you subscribed to Fall Detection the Lively Mobile Plus must be used with the included Fall Detection Lanyard around your neck to accurately detect a fall ...

Page 47: ...38 Using Your Lively Mobile Plus ...

Page 48: ...ection Section 3 Lively TM Fall Detection Topics Fall Detection How Fall Detection Works Confirming Fall Detection is Enabled Wearing Your Lively Mobile Plus with Fall Detection What Happens in the Event of a Fall ...

Page 49: ...een calibrated for use with the Fall Detection Lanyard while worn around your neck Because the accuracy of Fall Detection depends on the device s orientation on your body the Fall Detection Lanyard is required to be used at all times When possible wear the Lively Mobile under your outer layer of clothing Using a Fall Detection enabled Lively Mobile Plus without the Fall Detection Lanyard is not re...

Page 50: ...al factors i INFO Fall Detection is only available on select Lively Health Safety Package If you are interested in the additional protection of Fall Detection please call us at 800 463 5412 In order to reduce the occurrence of false alerts place your Lively Mobile Plus down gently when removing it from your neck or belt clip When transporting in a suitcase turn your Lively Mobile Plus off until yo...

Page 51: ... are unable to press the Call Button on your Lively Mobile Plus the device will automatically call Urgent Response 2 You will be connected with an Urgent Response Agent 3 The Urgent Response Agent will confirm your location evaluate the situation and get you the help you need ...

Page 52: ...bled If you hear Welcome to Lively Your device is ready to use when powering on your Lively Mobile Plus you are not protected by Fall Detection IMPORTANT FallDetectionisnotenabledunlessyouhear WelcometoLively Yourdeviceisready to use and Fall Detection is enabled when you turn on your Lively Mobile Plus If you do not hear this and you believe it may be a mistake please contact Customer Service at ...

Page 53: ...n your Lively Mobile Plus is worn around your neck using the Fall Detection Lanyard When possible wear the Lively Mobile Plus under your outer layer of clothing Using your Lively Mobile Plus without the Fall Detection Lanyard is not recommended and will negatively impact the accuracy of the Fall Detection Fall Detection is temporarily disabled when you use your Lively Mobile Plus with the included...

Page 54: ...45 Fall Detection IMPORTANT The Fall Detection Lanyard is designed specifically to work with your Lively Mobile Plus and must be used to accurately detect a fall ...

Page 55: ...l the call You will hear an audio message Your call has been cancelled If you do not cancel the call within a few seconds your Lively Mobile Plus will automatically call Urgent Response The Urgent Response Agent will confirm you are safe and secure or get you the help that you need If you fall and DO NOT hear Fall detected Calling Urgent Response Press the button to cancel press the Call Button to...

Page 56: ...ce that works in conjunction with Urgent Response and your Lively Mobile Plus The service is designed to be used with the included Fall Detection Lanyard The service works best when the device is worn around the neck Using patented and clinically validated algorithms the service detects falls and alerts Urgent Response that you need help You will have an opportunity to cancel the call to Urgent Re...

Page 57: ...48 Fall Detection ...

Page 58: ...ur Account Topics Your Account Personal Emergency Profile Sending a Test Call to Your Lively Mobile Plus Sending a Tone to Find a Misplaced Lively Mobile Plus Locating Your Lively Mobile Plus Using Lively Link Just In Case Notes Billing Information ...

Page 59: ... navigating to lively com myaccount on your computer s web browser and following the easy instructions Once registered you can go to lively com myaccount any time to Manage your Personal Emergency Profile Send a Test Call to your Lively Mobile Plus Send a tone to find your misplaced Lively Mobile Plus Locate your Lively Mobile Plus on a map using Lively Link Manage Just in Case notes Manage your b...

Page 60: ...ion you provide the better we can assist you You can start with basic information and return later to easily update or add more information It is a good idea to periodically review your information to be certain it s still accurate Typical information you provide will include Your name phone numbers gender date of birth and your primary language Locations you frequently visit Emergency contacts pe...

Page 61: ... to provide us with your PEP details by mail A PEP form will be included in your Lively Mobile Plus Welcome Kit which you will receive in the mail within a few weeks after you activated your service i INFO The Urgent Response and Personal Emergency Profile are limited to one user per subscription and cannot be shared with another person The profile information you provide is personal to you and co...

Page 62: ... it rings Please be patient as the Test Call can take several minutes before your Lively Mobile Plus will begin ringing When your Lively Mobile Plus begins to ring press and release the Call Button to answer The call will automatically end once the Test Call message has completed i INFO If you press the Call Button to make a test call please wait on the line for a Urgent Response Agent to answer a...

Page 63: ...tone can be played to help you find it Simply use the Ping Lively feature found on lively com myaccount to send a distinctive tone to your Lively Mobile Plus The Ping My Lively tone will play for a limited time and then stop If you find your Lively Mobile Plus while the special tone is playing press and release the Call Button to stop the tone ...

Page 64: ...e your device you can also allow family to connect with your device and view key information through their smartphone The Lively Link app allows your family to Get notifications when you press the button to contact Urgent Response Get directions to the last known location of your Lively Mobile Plus Identify the battery level and whether your Lively Mobile Plus is powered on or off View a summary o...

Page 65: ...s future events names of people you ll be with gate codes locations of a spare key and hearing or speech conditions This information will be visible to Urgent Response Agents to better assist you during your calls Once logged into lively com myaccount you will be able to review your notes add more notes and edit or delete existing notes ...

Page 66: ...information you can access lively com myaccount to update your billing address and credit card information as well as review your payment history This is particularly useful if you know the credit card you have on file is about to expire and you want to avoid any disruptions to your service ...

Page 67: ...58 Managing Your Account ...

Page 68: ...CES YOU ARE AGREEING TO BE BOUND BYTHE URGENT RESPONSE TERMS AND CONDITIONS TO REVIEWTHE MOST CURRENT VERSION OFTHE URGENT RESPONSE TERMS AND CONDITIONS WHICH GOVERN YOUR USE OFTHE LIVELY MOBILE PLUS AND LIVELY SERVICES PLEASE VISITWWW LIVELY COM LEGAL URGENT RESPONSE TERMS CONDITIONS ...

Page 69: ...LIVELY SERVICES YOU ARE AGREEING TO BE BOUND BY OUR ARBITRATION AGREEMENT CLASS ACTION WAVIER AND FORUM SELECTION CLAUSE IN THE URGENT RESPONSE TERMS AND CONDITIONS TO REVIEWTHE MOST CURRENT VERSION OFTHIS CLAUSE PLEASE VISIT WWW LIVELY COM LEGAL URGENT RESPONSE TERMS CONDITIONS The above Section does not apply to AARP Members ...

Page 70: ...directly from Lively and for any reason you are not completely satisfied with your Service you can return your device within 30 days of purchase and we will refund 1 the activation fee less a 10 activation restock fee 2 the first month s service charge and 3 the cost of the device if device is returned plus applicable taxes ...

Page 71: ... as determined by Lively in its original box with all components and materials to be eligible for a refund Shipping charges are not refundable All returns are at the customer s expense We will not begin processing your refund until the device is received by Lively It can take up to 15 business days to process a refund Refunds if applicable will be processed back to the party that paid in the same ...

Page 72: ...tailer s return policy You will also need to call Lively Customer Service at 1 800 733 6632 to cancel your account and monthly service charge Health and Safety Information Lively recommends that you read all of the Health and Safety information concerning your Lively Mobile Plus Visit www lively com legal Urgent Response fcc compliance to view or print this information ...

Page 73: ...nd found to comply with the limits for a Class B digital Device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference toradio communi...

Page 74: ...eiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Part 15 21 Statement Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to ope...

Page 75: ... results were within the safety guidelines set by the FCC Implantable Medical Devices A minimum separation of six 6 inches should be maintained between a handheld wireless mobile Device and an implantable medical Device such as a pacemaker or implantable cardioverter defibrillator to avoid potential interference with the Device Persons who have such devices Should ALWAYS keep the mobile Device mor...

Page 76: ...ollow the directions from the manufacturer of your implantable medical Device If you have any questions about using your wireless mobile Device with an implantable medical Device consult your health care provider For more information see https www fcc gov engineering technology electromagnetic compatibility division radio frequency safety faq rf safety Changes or modifications not expressly approv...

Page 77: ...y subscribing to the Service you accept without limitation or qualification the Terms and Conditions on page 59 WARNING This product can expose you to chemicals including lead which is known to the State of California to cause cancer and birth defects or other reproductive harm For more information go to www P65Warnings ca gov ...

Page 78: ...69 Legal ...

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