58
Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-N ADSL2+ Gateway
to flash the firmware by assigning a static IP address to the computer, and then upgrade the firmware. Try
using the following settings, IP Address: 192.168.1.50 and Subnet Mask: 255.255.255.0.
17. When I enter a URL or IP address, I get a time-out error or am prompted to retry.
•
Check if other computers work. If they do, ensure that your computer’s IP settings are correct (IP Address,
Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.
•
If the computers are configured correctly, but still not working, check the Gateway. Ensure that it is
connected and powered on. Connect to it and check its settings. (If you cannot connect to it, check the
LAN and power connections.)
•
If the Gateway is configured correctly, check your Internet connection (DSL/cable modem, etc.) to see if it
is working correctly. You can remove the Gateway to verify a direct connection.
•
Manually configure the TCP/IP settings with a DNS address provided by your ISP.
•
Make sure that your browser is set to connect directly and that any dial-up is disabled. For Internet
Explorer, click
Tools
,
Internet Options
, and then the
Connection
tab. Make sure that Internet Explorer is
set to
Never dial a connection
. For Netscape Navigator, click
Edit
,
Preferences
,
Advanced
, and
Proxy
.
Make sure that Netscape Navigator is set to
Direct connection to the Internet
.
18. I’m trying to access the Gateway’s Web-based Utility, but I do not see the login screen. Instead, I see
a screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
1. Click
File
. Make sure
Work Offline
is NOT checked.
2. Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages,
not cached ones.
•
Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure the
security level is Medium or lower. Then click the
OK
button.
Frequently Asked Questions
What is the maximum number of IP addresses that the Gateway will support?
The Gateway will support up to 253 IP addresses.
Is IPSec Passthrough supported by the Gateway?
Yes, it is a built-in feature that is enabled by default.
Where is the Gateway installed on the network?
In a typical environment, the Gateway is installed between the ADSL wall jack and the LAN.
Summary of Contents for WAG300N (EU/LA)
Page 1: ...Model No ADSL2 Gateway Wireless N WAG300N EU LA User Guide WIRELESS GHz 2 4...
Page 93: ...87 Appendix H Regulatory Information Wireless N ADSL2 Gateway...
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