Lincoln 2017 MKZ HYBRID, Owner'S Manual

Page: 462 / 546

Cell phone issues
Possible solution Possible cause Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance. There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility. This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction.
You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
459
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3