F O R M O U N T I N G I N S T R U C T I O N S A N D G U I D A N C E I N U S A G E , P L E A S E S E E T H E R E L E V A N T U S E R M A N U A L S
Copyright © LINAK
2020.06
. MA-M9-02-844
. LINAK
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e technical alter
ations
FAQs - Troubleshooting
Based on input from our customers, here are some of the frequently asked questions that might help
you to troubleshoot an actuator in an IO-Link network:
Why is the actuator not running despite giving it a run command?
If the actuator is not running when applying a run command (0xFFFD for out and 0xFFFE for in),
please check the following:
1. Make sure power is applied from the power supply
2. Send a “clear error” (0xFFFC) command before sending a run command
Does the actuator support data storage (auto/manuel)?
The current version of LA25 IO-Link does not support data storage.
Therefore, we strongly recommend that you disable this feature on the IO-Link master side to
ensure that the system works as intended.
Why do I get feedback (data) but the actuator is unable to run?
The LA25 is designed with a split supply PCB. This means, that an IO-Link master can receive
data from the actuator, despite not supplying 24 VDC to the motor itself from a power supply.
1. Make sure power is applied from the power supply to the brown and blue wires - see
Please note:
We use dual PSU inputs because the majority of IO-Link masters on the market are not able to
supply enough current (A) to run the actuator at full load directly from the master.
Still experiencing problems with your actuator?
Please contact your local LINAK office for technical support.
Where can I find the latest IODD file?
On the official IODD Finder, you can always find the latest version for LA25:
