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LIGHTNING Instrumentation Pocket MultiCom User Manual Download Page 29

Pocket 

Multi

Com

 — User’s Manual

21

Chapter 3

Trouble-
shooting & 
FAQ

3

This chapter gives answers to Frequently Asked
Questions (FAQ) and provides instructions for
checking whether your 

Pocket 

Multi

Com

 is

correctly configured and that the Ethernet and
ISDN connections are working correctly.

It includes a general trouble-shooting scheme for AutoConfiguration and the fol-
lowing three tests:

•

Connecting to a Distant Site
This test is the easiest way to confirm that your 

Pocket 

Multi

Com

 is in working

order. 

•

Checking the Ethernet Connection
Carry out this test if you encountered a problem with the first test.

•

Checking the ISDN Connection
Carry out this test if you could not connect to a distant site but the Ethernet
connection is working. 

Further trouble-shooting hints are found in the FAQ and in the last section of this
chapter, describing the “diagnose” command and other “info” commands.

Summary of Contents for Pocket MultiCom

Page 1: ...Pocket MultiCom User s Manual Version 1 5 99 2 9...

Page 2: ......

Page 3: ...Pocket MultiCom User s Manual I Warnings Copyright Warranty Liability 1...

Page 4: ...LIGHTNING Instrumentation S A No part of this document may be reproduced in any manner without the prior written consent of LIGHTNING Instrumentation S A WARRANTY ON HARDWARE LIGHTNING Instrumentatio...

Page 5: ...ce of the equipment The warranties set forth above for hardware software and firmware are the sole warranties applicable to Lightning products THE IMPLIED WARRANTY OF MERCHANTABILITY AND ALL OTHER WAR...

Page 6: ...o misconfiguration protocol errors polling applications potential software or firmware errors and so forth THE USER AND THE USER ONLY IS SOLELY RESPONSIBLE FOR ALL INCURRED ISDN COSTS TRADEMARKS Multi...

Page 7: ...ING STATION 4 1 6 GETTING STARTED 5 CHAPTER 2 DO NOT CONNECT TO A NETWORK BEFORE 6 2 1 PREPARING A SETUP WITH ETHERNET 6 2 2 CONFIGURING THE COMPUTER INTO DHCP MODE 8 2 2 1 AUTO CONFIGURING THE POCKET...

Page 8: ...UESTIONS FAQ 22 3 1 GENERAL TROUBLE SHOOTING SCHEME 24 3 2 CONNECTING TO A DISTANT SITE 25 3 3 CHECKING THE ETHERNET CONNECTION 25 3 4 DIAGNOSE COMMAND 25 3 5 CHECKING THE ISDN CONNECTION 26 3 6 FURTH...

Page 9: ...ufactured by LIGHTNING Instrumentation SA in Lausanne Switzerland The Pocket MultiCom is a small efficient device designed to connect remote Ethernet networks through a Basic Rate ISDN line It is very...

Page 10: ...n has been ordered three cables may be assembled in it Please refer to 5 Docking Station on page 31 Straight Ethernet cable a short grey cable with RJ45 connectors to connect to a hub ISDN cable a lon...

Page 11: ...can be initiated to repair or replace damaged items or instructions issued for returning items The responsibility of the manufacturer ends at the delivery to the first carrier ALL CLAIMS for loss dama...

Page 12: ...his cable can also be used to connect to the uplink X port of a hub Grey cable acts as a standard Ethernet cable between your Pocket Multi Com and a normal port of a hub to build an Ethernet network w...

Page 13: ...w and detailed steps First installation with a single computer using Ethernet and a Web browser is described Then network installation and fine tuning is shortly described Finally the usage of the ser...

Page 14: ...ble and a terminal emulator or the Windows wizard EasyConfig also on the CD ROM see 2 9 2 on page 20 PREPARING A SETUP WITH ETHERNET 2 2 The simplest installation procedure requires that you first con...

Page 15: ...pherals as described in the Reference Manual The Power signal remains orange slightly longer than the others This indicates that your Pocket MultiCom is starting up The Power signal turns green1 This...

Page 16: ...follow the specific installation instructions for this access instead of the ones below unless these instructions refer to the instructions below CONFIGURING THE COMPUTER INTO DHCP MODE 2 2 1 The next...

Page 17: ...on nection using a Single Internet User Account SIUA with your Internet Service Provider ISP This auto configures the TCP IP parameters of your computers using the built in DHCP server Please check yo...

Page 18: ...ultiCom usually written on the box or on the packing list e g NOPQ1234DEFG Otherwise go directly to the next step No 4 choose the link entitled Upgrade the options A fill in form appears enter your ke...

Page 19: ...n Name Server IP addresses information from your ISP you may also enter them Otherwise just leave these fields empty Most ISPs transmit these informations through the ISDN PPP connexion and your Pocke...

Page 20: ...en benefit from a free firmware update and will be able to request sta tus updates of Lightning products You may also use fax or mail with the Registra tion Card found in 6 4 on page 39 Congratulation...

Page 21: ...l WARNING The channels aggregation can double the phone costs since if an important traffic occurs two connections are established Even if the data transfer duration is thus reduced the additional cos...

Page 22: ...uctions from the previous sections allow to establish a standard DHCP configuration for the connection of a local network to the Internet You might need a non standard configuration for instance if yo...

Page 23: ...on the screen If this doesn t happen so open your CD by double clicking on Desktop and then on Whoop_2 5 D 3 Double click on the icon labelled install bat in the root directory of the CD 4 Then insta...

Page 24: ...SET STATIC IP ADDRESSING 2 5 3 On the CD ROM in the doc folder you will find an Acrobat PDF file with a short tutorial on using EasyConfig and particularily an example on how to con figure your Pocket...

Page 25: ...er at http www lightning ch support for future improvements in configuration software and the latest list of Fre quently Asked Questions FAQ A short list of these can also be found in 3 1 on page 22 I...

Page 26: ...its s hubs do connect unused pairs of the Ethernet cable leading to a start up with default configuration when used with universal 8 wires cables In this case please use the provided standard 4 wires...

Page 27: ...nto the appropriate slot in your NoteBook computer 2 Connect the PCMCIA card s cable to the adaptor Do not connect the PCM CIA cable directly to the Pocket MultiCom since it is not a crossed one 3 Now...

Page 28: ...end of the console cable to a serial port RS 232 of your computer 4 Start the terminal emulation software configure the serial port according to 6 1 2 Serial Configuration on page 36 and then open a...

Page 29: ...onfiguration and the fol lowing three tests Connecting to a Distant Site This test is the easiest way to confirm that your Pocket MultiCom is in working order Checking the Ethernet Connection Carry ou...

Page 30: ...access the Internet There can be multiple causes for such a behaviour First of all make sure that you have chosen a small timeout value for closing the line The default value is 90 seconds If the line...

Page 31: ...ed locally by the AutoConfiguration setup To connect anyway you can manually change the generated configuration to use the pri vate B class 192 168 0 0 subnet with SubnetMask 255 255 0 0 Such a config...

Page 32: ...ket MultiCom User s Manual GENERAL TROUBLE SHOOTING SCHEME 3 2 In case of connection problems just looking at the signals behaviour can give useful hints for finding your configuration problem A gener...

Page 33: ...u can reach the Pocket Mul tiCom this confirms that your Ethernet software is working correctly If you cannot reach your Pocket MultiCom make sure that you typed in the correct IP address If you did t...

Page 34: ...there is a problem with your telephone wires If the ISDN connection is OK but you still cannot connect to a distant site it is probably because there is either a problem with your computer s configur...

Page 35: ...Pocket MultiCom User s Manual 27 Chapter 4 Resetting Factory Configuration 4 This chapter provides instructions on how to restart your Pocket MultiCom in the factory default configuration...

Page 36: ...r end of the ISDN cable to your Pocket MultiCom s Ethernet port 3 Attach the Power cable to your Pocket MultiCom s Power port 4 Connect the other end of the Power cable to the appropriate wall socket...

Page 37: ...etting the Default Configuration without a Direct Connection 1 2 3 4 6 5 7 ISDN cable in Ethernet port ISDN cable in ISDN port Power cable to wall socket ISDN cable disconnected from Ethernet and ISDN...

Page 38: ...s described in 2 9 2 Using the Serial Interface on page 20 2 During the start up operation when all five signals are orange press the minus key 10 times Upon initialization your Pocket MultiCom will b...

Page 39: ...Pocket MultiCom User s Manual 31 Chapter 5 Docking Station 5 This nice optional desktop accessory lets you easily move your router from one place to another...

Page 40: ...he following illustration as a guide for identifying each cable of an assembled Pocket MultiCom Docking Station INSTALLING YOUR Pocket MultiCom 5 2 To insert your Pocket MultiCom into the Docking Stat...

Page 41: ...Pocket MultiCom out of the Docking Station This will release the cable con nections from the Pocket MultiCom s ports With some models of Docking Station a simultaneous pressure on top of the blue rele...

Page 42: ...he cable through the space make sure that the tongue of each connector is facing up Apply pressure to push the connector snugly into place Refer to the following illustration to fasten the back of the...

Page 43: ...Pocket MultiCom User s Manual 35 Chapter 6 Appendix 6 You will find here the Warranty Registration Card if you cannot use the on line registration form and detailed technical information...

Page 44: ...TX only with special cable Power Requirements 6 V 300 mA Temperature Ranges 5 to 40 C Humidity 10 to 85 non condensing Noise Level Noiseless Approvals EuroISDN NET3 BZT Germany Z120863F BAKOM 95 0613...

Page 45: ...ISDN 6 2 2 CONSOLE CABLE 6 2 3 Pin Description 1 Ethernet TX 2 Ethernet TX 3 Ethernet RX 4 Console TX 5 Console RX 6 Ethernet RX 7 reserved 8 Console GND Pin Description 1 not connected 2 not connect...

Page 46: ...nue des Boveresses 50 CH 1010 Lausanne Switzerland declares that the product Name of Product Pocket MultiCom Reference Number Pocket MultiCom conforms to the following specifications Security Norms IE...

Page 47: ..._____________________ Address _________________________________________________________ Post Code City _____________________ Country ______________________ Phone _____________________________ Fax ____...

Page 48: ...l in completely opposite side you may also just register on line or fax 2 Cut page and Fold in two here 4 stamp appropriately and ship WARRANTY REGISTRATION LIGHTNING Instrumentation SA Sales Departme...

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