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FREQUENTLY ASKED QUESTIONS (FAQ’S)
My heater emits a “strange” odor when I first open the box/when I turn the heater on for the first
time. Why is this happening?
This is normal
. This heater is treated with a special heat safe/resistant coating. This odor will sometimes
be present when the box is opened, and may be compared to a heaters version of “new car smell.” Also,
similar to all hearth appliances (woodstoves, etc.), the coating, exposed to heat, will produce this particular
odor during the first few hours of operation. This will dissipate after the break-in period.
If you are sensitive
to odors, you may want to pre-burn the unit in a garage with the door open until the initial odor
dissipates.
If my heater runs on approximately1500 Watts, how many BTU’s is that? Is that a lot of heat?
At 1500 Watts, your heater will use approximately 5100 BTUs. 5100 BTUs, compared to your home furnace,
is a very small amount of heat (this heater is intended to be used as supplemental heat in areas most
needed). It may take several minutes, to several hours to heat your area, depending on various factors (
see
Heater Placement
).
Can my heater really operate on less money per day? What are my operating costs?
Yes.
If the heater is used as it is intended (as supplement/assist heat), it should cycle on and off, allowing for
it to heat a total of approximately 8 out of the 24 hours of the day. Using the national average of
approximately 10¢ per kWh (look at your bill for exact cost per kWh--will vary per state), your average
heating cost (add a few cents just for having it plugged in) should be less per day compared to your main
furnace. The costs will increase if it is used as the single source of heat, or if heat somehow escapes the
room being heated, since the “on” cycle will run longer.
The Formula
: To determine the cost of this or ANY 1500 watt appliance, multiply 1.5 X your cost per
Kilowatt Hour to determine approximately how much it costs you to run the heater. You can find the cost per
KWH prices for your state at:
http://www.eia.doe.gov/fuelelectric.html
Can the heating elements be replaced?
If after speaking to a Lifesmart Technical Support Agent, it is determined that heating elements have failed.
Heating elements may be replaced by obtaining them from the Manufacturer. All parts may be purchased
through LIFESMART PRODUCTS if your product is out of warranty. Note: If you feel that the elements are
definitely faulty right out of the box, contact the LIFESMART PRODUCTS Technical Support department first
(for troubleshooting and verification).They can then direct you on to the next step.
