DISPLAY MESSAGES AND PROBLEM-SOLVING GUIDE
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What should I do if the InDuo™ meter does not start running the blood glucose
test after the OneTouch
®
Ultra
Test Strip has been inserted?
Probable reasons
Action
Repeat the test with a new
OneTouch
®
Ultra
Test Strip and a larger sample
Repeat the test with a new
OneTouch
®
Ultra
Test Strip
Repeat the test with a new OneTouch
®
Ultra
Test Strip; apply sample only when the apply
symbol
R
appears on the display
Call the InDuo™ Customer Care Line at
1 888 729-2299
Insufficient blood sample
Defective OneTouch
®
Ultra
Test Strip
Sample applied after automatic
shut-off (2 minutes after last used)
Meter malfunction
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