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DISPLAY MESSAGES AND PROBLEM-SOLVING GUIDE
Here are the answers to some questions you might ask when
using your InDuo™ meter:
What should I do if the InDuo™ meter does not display a message after a
OneTouch
®
Ultra
Test Strip has been inserted?
Probable reasons
Action
Replace the battery
Check that the battery is correctly installed
with the positive ( + ) side up
Insert the OneTouch
®
Ultra
Test Strip
correctly with the contact bars end-first and
facing up. Push the strip in firmly until it
will go no further
Call the InDuo™ Customer Care Line at
1 888 729-2299
Battery exhausted
Battery incorrectly installed or
absent
OneTouch
®
Ultra
Test Strip partially
inserted or inserted upside-down
Defective meter
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