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Customer Service and Support 

To Obtain Warranty Support or Advice, Please Complete These Easy Steps: 

 

Contact LIFESMART PRODUCTS Technical Support  

Phone

:

 

1-866-484-2066 or 1-214-614-2509 

E-mail

:

 

[email protected]

 

Visit us: www.lifesmartproducts.com

 

You will need to provide the unit's model number, serial number (

located on the 

heater’s front panel, rear panel, or on the box), 

date of purchase, retailer of 

purchase, a daytime phone number, and possibly a copy of your receipt.

 

 

 

Be Patient, Clear, and Concise.  

Describe the issue and symptoms you have for, and about the product. A certified 
LIFESMART Technical Support agent will give you an evaluation of your issue and your 
resolution options. If the answer is not available at that time, you will be referred to the 
appropriate channels, or given a call/e-mail back within 72 hours with an answer or 
resolution.  

 

 

If after speaking with LIFESMART Technical Support, it is determined by one of our         
agents that your unit may need to be sent in to us to be evaluated/repaired, our    
representative will provide you with a 

reference number

 and provide you with details             

on how to send in your unit for repair. 

Summary of Contents for LS2003FRP13

Page 1: ...w Infrared Fireplace Heater Failure to fully understand and follow instructions may result in property damage bodily injury or even death If your Infrared fireplace heater is not used properly a house fire may result For everyone s safety FOLLOW all Installation and Operating Directions Infrared fireplace heaters have been designed for use in the US and are suitable for mobile homes Save These Ins...

Page 2: ...on Specifications 4 Safety Information 5 6 Fireplace Placement 7 Fireplace Operation 8 Troubleshooting Fireplace Maintenance 9 Warranty 10 11 Contents in the box 1 Infrared Fireplace heater 1unit 2 Instruction manual 1pcs 3 Remote control 2 AAA batteries not included 2pcs ...

Page 3: ... receipt Be Patient Clear and Concise Describe the issue and symptoms you have for and about the product A certified LIFESMART Technical Support agent will give you an evaluation of your issue and your resolution options If the answer is not available at that time you will be referred to the appropriate channels or given a call e mail back within 72 hours with an answer or resolution If after spea...

Page 4: ...igned to be a supplement to it It is not an instant heater it can take up to 24 hours for a room to reach the desired temperature Our Infrared fireplace heaters have been tested and listed for installation in residential and mobile homes by ETL 3189533 Conforms to UL STD UL1278 Certified to CSA STD C22 2 NO 46 SPECIFICATIONS Electrical Voltage 120V 60Hz Power consumption 1000 1500 Watts Thermostat...

Page 5: ...n heater to authorized service facility for examination electrical or mechanical adjustment or repair 6 Do not use outdoors 7 This heater is not intended for use in bathrooms laundry areas and similar indoor locations Never locate heater where it may fall into a bathtub or other water container 8 Do not run cord under carpeting Do not cover cord with throw rugs runners or similar coverings Arrange...

Page 6: ...ater does not operate normally check cord and heater placement then UNPLUG IT FROM THE OUTLET PLUG IT BACK TO OUTLET TO RESET Grounding This heater is for use on 120 volts The cord has a plug with three blades for proper grounding DO NOT attempt to modify the plug in any way or use adaptors to defeat the purpose of the grounding feature Plug ONLY into a receptacle that accepts three blade plug ...

Page 7: ...ow the heat to be moved across the room toward the outside walls to provide more even warmth throughout the room 2 Make sure that windows and doors are not allowing a high rate of airflow into the room where you will locate your room heater High airflow will minimize the effectiveness of your Infrared fireplace heater as it would any conventional type heater 3 For best results always try to mainta...

Page 8: ...minutes 3 minutes when powered off so that unit s chamber can cool When the ambient temperature drops below the set desired temperature the heater will cycle on again To Set Heat Level Press the H L button on the control panel or remote control to switch between High and Low heat The corresponding High H or Low L light will switch on In the High mode the fan will not change speeds Rather the heati...

Page 9: ...RNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire electric shock to persons or damage LIGHT BULB REPLACEMENT Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity and detail of the log exterior disappears There are two bulbs under the log set WARNING Allow at least 5 minutes for light bulbs to cool off before t...

Page 10: ...manship as they are normal characteristics of all wood Unless LIFESMART was the direct shipper shipping damage should be addressed with the shipping company retailer or place of purchase prior to making a claim to LIFESMART as the manufacturer The manufacturer s sole obligation under this warranty shall be limited to furnishing the original purchaser replacement parts for units deemed repairable b...

Page 11: ... Nothing else can be plugged into the same circuit Use on Extension Cords Timers Surge Protectors GFCI Outdoor Patio Balcony applications Pet Consumer accidents Purchases from dealers not authorized by LIFESMART Authorization in writing such as Auctions Previously Owned Garage Sales Traveling Salespersons Disclaimers LIFESMART shall not be liable for any loss due to use or misuse of the heater or ...

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