LG WWT-1710B Owner'S Manual Download Page 3

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Dryer..................................................................................................................54

TROUBLESHOOTING

Washer ..............................................................................................................58
Dryer..................................................................................................................65
Common............................................................................................................70

Summary of Contents for WWT-1710B

Page 1: ... This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH WWT 1710B WWT 1710W MFL71728968 Rev 02_041221 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved ...

Page 2: ...ments 15 Unpacking the Appliance 17 Connecting the Water Supply Hose 18 Installing the Drain Hose 19 Levelling the Appliance 21 Disassembly 23 OPERATION WASHER Operation Overview 25 Preparing the Wash Load 26 Adding Detergents and Softeners 27 Control Panel and Programme Table 29 Extra Options and Functions 33 OPERATION DRYER Operation Overview 36 Preparing the Laundry 37 Control Panel and Program...

Page 3: ...Dryer 54 TROUBLESHOOTING Washer 58 Dryer 65 Common 70 ...

Page 4: ...l Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with this s...

Page 5: ...ng cycle unless all items are quickly removed and spread out so that the heat is dissipated The appliance is not to be used if industrial chemicals have been used for cleaning Items that have been soiled with substances such as cooking oil vegetable oil acetone alcohol petroleum kerosene spot removers turpentine waxes and wax removers should be washed in hot water with an extra amount of detergent...

Page 6: ...clothes flat to cool Oil affected items can ignite spontaneously especially when exposed to heat sources such as in a tumble dryer The items become warm causing an oxidation reaction in the oil Oxidation create heat If the heat cannot escape the items can become hot enough to catch fire Piling stacking or storing oil affected items can prevent heat from escaping and so create a fire hazard If it i...

Page 7: ...re the power plug is completely pushed into the power outlet If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not use multiple outlet sockets an extension power cable or double adapter with this appliance Do not modify the power plug provided with the appliance If it does not fit the power outlet have a pro...

Page 8: ... or disassemble the appliance Do not repair or replace any part of the appliance All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this Owner s Manual Use only authorized factory parts Do not push down the door excessively when the appliance door is open Do not put animals such as pets into the appliance Do not wash rugs mats shoes or pet...

Page 9: ...break or rupture should occur Check the condition of the fill hoses they should be replaced after 5 years If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug and ventilate the area immediately If the drain hose or inlet hose is frozen during winter use it only after thawing Keep all washing detergents softener and bleach away from ch...

Page 10: ...ce personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Disposal Before discarding an old appliance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrof...

Page 11: ...ge without notice to improve the quality of the appliance Front View a Control Panel b Lint Filter c Dryer Drum d Dryer Door e Dryer Door Magnet f Detergent Dispenser Drawer g Washer Door h Washer Drum i Washer Door Magnet j Drain Hose k Drain Pump Filter l Drain Pump Filter Cover m Leveling Feet Rear View ...

Page 12: ...12 INSTALLATION a Power Cord for Dryer b Drain Hole for Dryer c Cold Water Inlet for Washer d Shipping Bolts e Drain Hose for Washer f Power Cord for Washer ...

Page 13: ...he manufacturer without prior notice for product improvement purposes a Cold and Hot Water Inlet Hoses for Washer b Water Drain Hose for Dryer c Band Clamps 4 EA d Cable Ties 3 EA e Caps for Covering Transit Bolt Holes f Spanner g Anti slip Sheets 4 EA h Elbow Bracket for Securing Drain Hose i Dry Rack j Drain Hose Connector k Short Drain Hose l Screws 10 EA ...

Page 14: ...ns Model WWT 1710B WWT 1710W Power supply 220 240 V 50 Hz Dimension Width X Depth X Height 700 mm X 770 mm X 1890 mm Product weight 154 kg Permissible Inlet Water pressure 100 KPa 800 KPa 1 0 8 0 kgf cm Allowable temperature 5 35 ...

Page 15: ...liance is installed it is easily accessible for an engineer in the event of a breakdown When installing the appliance adjust all four feet using the transit bolt spanner provided to ensure the appliance is stable Floor Installation 1 minimum space for installation To ensure sufficient clearance for water inlet hoses drain hose and airflow allow minimum clearances on the sides and behind the applia...

Page 16: ...en installing the appliance on wooden floors use rubber cups to reduce excessive vibration and unbalance Timber or suspended type flooring may contribute to excessive vibration and unbalance errors and malfunction To reduce vibration we recommend placing at least 15 mm thickness of rubber caps a under each adjusting foot of the appliance secured to at least two floor beams with screws If possible ...

Page 17: ...ure the tub support a comes off with the base and is not stuck to the bottom of the appliance If you must lay the appliance down to remove the carton base b always protect the side of the appliance and lay it carefully on its side Do not lay the appliance on its front or back Removing the Transit Bolt Assemblies To prevent the appliance from severe vibration and breakage remove transit bolts and r...

Page 18: ...s to tighten onto the inlet valves No further backflow protection required for connection to the water inlet Ensure the inlet hoses are not bent kinked or tangled as this could cause insufficient water flow and result in a malfunction Checking the Rubber Seal Two rubber seals a are supplied with the water supply hose They are used for preventing water leaks Connection to taps is sufficiently tight...

Page 19: ...r too big remove the guide plate before inserting the tap into the adaptor Make sure that the hose should not be kinked or trapped Installing the Drain Hose Connecting the Drain Hose to the Dryer 1 Deassemble the stacking bracket on the back of the appliance 2 Insert the hose clamp onto the drain hose of the dryer 3 Connect the drain hose of the dryer and secure the hose clamp 4 Use 5 screws to as...

Page 20: ...yer to the drain hose connector Tighten the band clamp to keep the washer hose in place 3 Use the band clamp on the short drain hose included to attach it to the bottom opening of the drain hose connector 4 Connect securely the short drain hose to a floor gully or a standpipe CAUTION Adjust the wire hose clamp to prevent the hose from coming loose or leaking Failure to do so could result in floodi...

Page 21: ... may contribute to excessive vibration and unbalance Reinforcement or bracing of the timber floor may need to be considered to stop or reduce excessive noise and vibration Adjusting and Levelling the Feet When installing the appliance the appliance should be aligned and perfectly level If the appliance is not aligned and level properly the appliance may be damaged or may not operate properly 1 Tur...

Page 22: ...slippery surface it may move because of excessive vibration Incorrect levelling may cause malfunction through noise and vibration If this occurs install the anti slip sheets under the levelling feet and adjust the level 1 Clean the floor to attach the anti slip sheets Use a dry rag to remove and clean foreign objects and moisture If moisture remains the anti slip sheets may slip 2 Adjust the level...

Page 23: ...embly or installation of the product is not covered by the product warranty 1 Be sure to unplug the appliance 2 Loosen screws assembled on the stack bracket on the back of the appliance 3 Push open the caps at the left and right sides of the control panel on the front of the appliance Loosen the screws under the caps 4 Pull the control panel forward to remove it 5 Disconnect the wire harnesses fro...

Page 24: ...it from the washer WARNING Protect your hands and arms from sharp edges of the panel frame exposed on the top of the washer To avoid strain injuries use 2 or more people to lift the dryer NOTE When assembling the appliance proceed in reverse order ...

Page 25: ...he clothes 3 Close the door CAUTION Remove items from the flexible door seal gasket to prevent clothing and door seal damage 4 Add cleaning products or detergent and softener Add the proper amount of detergent to the detergent dispenser If desired add bleach or fabric softener to the appropriate areas of the dispenser 5 Press the Power button to turn on the appliance 6 Choose the desired cycle Pre...

Page 26: ... Care Label The symbols tell you about the fabric content of your garment and how it should be washed Symbols on the Care Labels NOTE The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading Combine large and small items in a load Load large items first Large items should not be more than half of th...

Page 27: ...and choosing the water temperature Use only suitable detergents for the respective type of clothing Liquid detergent is often designed for special applications e g for coloured fabric wool delicate or dark clothes Powdered detergent is suitable for all types of fabric For better washing results of white and pale garments use powdered detergent with bleach Detergent is flushed from the dispenser at...

Page 28: ...e than 1 day Fabric softener may harden Softener may remain in the dispenser if it is too thick The softener should be diluted if the consistency is too thick so that it can flow easily Do not open the drawer when water is being supplied during the wash Solvents benzene etc must never be used Adding Water Softener A water softener such as anti limescale can be used to cut down on the use of deterg...

Page 29: ...programme is needed press this button d Customizing Washing Programme Buttons Extra Options and Functions Use these buttons to select the desired options for the selected programme Not all options are available in each programme To use the extra functions press and hold the corresponding button for 3 seconds The corresponding symbol lights up in the display Remote Start With the LG ThinQ app you c...

Page 30: ...ng programme is selected the default time for that programme is displayed This time will change as options are selected If the display shows then the time will be displayed after the load sensing has detected the load size This is normal The time shown is only an estimate This time is based on normal operating conditions Several external factors load weight room temperature incoming water temperat...

Page 31: ... for a normally soiled cotton load and test in accordance or in conformity with AS NZS 2040 1 The test results depend on water pressure water hardness water inlet temperature room temperature type and amount of load degree of soiling utilized detergent fluctuations in the main electricity supply and chosen additional options Duvet Cold Cold to 40 C Max Load 4 kg 1 down duvet Description Washes lar...

Page 32: ...R Extra Options 1 This option is automatically included in the programme NOTE Add Item option can be selected for every washing programme in this table Programme Turbo Clean Steam Cotton 1 Duvet Wool Hygiene Quick Wash 1 ...

Page 33: ...ter temperature suitable for the type of load you are washing Follow the garment fabric care labels for best results Follow the next steps to customize a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 Add detergent 4 Select a washing programme 5 Customize the washing programme Wash Rinse Spin and Temp as necessary 6 Press the Start Pause button Only Using a Sp...

Page 34: ... of the dryer The dryer display shows the estimated remaining dry time NOTE the Prepare to Dry function will not be activated in the following cases If you don t start the dryer within 15 minutes after the washing programme has finished If the dryer is unplugged If the remote control function is used If the washer or dryer is shut down while setting the Prepare to Dry function When the option is s...

Page 35: ... changing cycles or operating the appliance NOTE Once this function is set all buttons are locked except the Power button When the controls are locked L and the remaining time are alternatively shown on the display during the wash while this function is engaged Turning off the power will not reset this function You must deactivate this function before you can access any other functions Locking the...

Page 36: ... the drum 3 Press the Power button to turn the appliance on Depending on the models the Power button may light up to indicate that the appliance is ready for dry 4 Choose a drying programme by turning the programme selector knob If you press the Start Pause button without choosing a programme the appliance will proceed with the Cotton programme Please refer to the programme table for the detailed ...

Page 37: ...pause during active drying The remaining time will then continue when it is the actual time that remains Make sure to empty all pockets Items such as nails hair clips matches pens coins and keys can damage both your appliance and clothes Remove loose belts and close zippers hooks and strings to make sure that these items do not snag other clothes Sorting the Clothes Clothes have their own fabric c...

Page 38: ...l you about the fabric content of your clothes and how it should be dried Symbol Description Dry Tumble Dry Permanent Press Crease Resistant Gentle Delicate Do not Tumble Dry Do not Dry High Heating Medium Heating Low Heating No Heating Air Line Dry Hang to dry Drip Dry Dry Flat In the Shade ...

Page 39: ...he Power button during a programme will cancel that programme and any load settings will be lost b Programme Buttons Programmes are available according to the clothing type The lamp will light up to indicate the selected programme c Start Pause Button This Start Pause button is used to start or pause a dry programme When in pause the power is turned off automatically after a certain time for safet...

Page 40: ...ppliance to the LG ThinQ application e Time and Status Display The display shows the settings estimated remaining time options and status messages When the appliance is turned on the default settings in the display will illuminate Description a f lights up when the appliance is connected to Wi Fi network at home b w lights up when the remote control feature is activated c H lights up when the prog...

Page 41: ...notice When the lint filter is not inserted the icon will become displayed and the appliance will not operate h Programme Status Indicators lights up when the appliance is in drying progress lights up when the appliance is in cooling progress Programme Cotton Max Load Capacity Rating Dry Level Detail Extra For thick and quilted fabrics Very For fabrics that need to dry more strongly than Cupboard ...

Page 42: ...kg Clothing Type Blankets comforters Detail Remove dust from the beddings with airflow Programme Quick Dry Max Load Capacity 1 5 kg Clothing Type Light and small laundry less than 3 items Detail For small amount of polyamide acrylic and polyester items Programme Downloaded Detail This programme allows you to download a new and special drying programme to your appliance with a smartphone The defaul...

Page 43: ... in the programme NOTE Only Cotton programme is available to select dryness level Anti Crease option can be selected for every drying programme The estimated time remaining will change if you select extra options for the programme Quick Dry Turbo 1 Programme Dry Mode ...

Page 44: ...thes and load the drum 2 Press the Power button 3 Select a drying programme 4 Customize the drying programme Dry Mode Dry Level and Manual Dry as necessary 5 Hold the Start Pause button Using Special Options You can customize the programmes by using the following special options Anti Crease Selecting this option will tumble the load periodically for up to 3 hours after the selected programme or un...

Page 45: ...it to complete assembly 4 Place wet items on top of the rack Allow space around items for air to circulate The dryer rack does not move but the drum will rotate 5 Close the door 6 Turn power on and press the Manual Dry button to finely adjust the drying time 7 Hold the Start Pause button NOTE Check the lint filter and remove any lint accumulated from items dried on the rack Settings Child Lock Use...

Page 46: ...46 OPERATION DRYER A beeper will sound and CL will appear on the display Unlocking the Control Panel 1 Turn on the power 2 Press and hold the Manual Dry button for 3 seconds to deactivate this function ...

Page 47: ...hrough the LG ThinQ application You can t use the Smart Pairing function 3 hours after the washing cycle has finished Tub Clean Coach Washer This function shows how many cycles remain before it is time to run the Tub Clean function Energy Monitoring This function checks the energy consumption of the recently used cycles and monthly average Smart Diagnosis This function provides useful information ...

Page 48: ...rying again If the firewall on your wireless router is enabled disable the firewall or add an exception to it The wireless network name SSID should be a combination of English letters and numbers Do not use special characters Smartphone user interface UI may vary depending on the mobile operating system OS and the manufacturer If the security protocol of the router is set to WEP you may fail to se...

Page 49: ... power consumption of the appliance RF Radiation Exposure Statement This equipment shall be installed and used at a minimum distance of 20 cm from the human body Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge com In addition to the source code all referred license...

Page 50: ...tions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Power button to turn on the appliance Do not press any other buttons 2 Hold the mouthpiece of your phone in front of the appliance Washer Hold the phone to the right of the S...

Page 51: ...f the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do not press on the surface or the display with sharp objects Door Wash with a damp cloth on the outside...

Page 52: ...ay be in water that is supplied to the appliance Clean the inlet filter every six months or so or more often if the water is very hard or contains traces of limescale Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time e g holiday especially if there is no floor drain gully in the immediate vicinity 1E error message will be displayed on the c...

Page 53: ...n build up in the dispenser drawer Liquid detergents can remain under the dispenser drawer and not dispense completely Remove the drawer and inserts and check for build up of cleaning products once or twice a month 1 Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops Then gently pull the drawer outward while pressing hard the disengage button 2 Remove t...

Page 54: ...d into the outer filter A chime will sound and the K indicator will blink when the lint has accumulated Clean the inner filter 1 Pull out the inner filter from the outer filter and then open the inner filter Open the filter by unfolding it in the direction of the arrow 2 Clean a large cluster of lint first then clean the residual lint using vacuum cleaner or washing under running water Dry the fil...

Page 55: ...vel of the clothes during operation which means it must be cleaned regularly to remove any build up of lime scale on the surface of the sensor Wipe the sensors inside the drum CAUTION Do not wipe the moisture sensor with abrasive materials Always clean the sensor with a dry rough acrylic sponge Using Drum Clean Feature With time and use the appliance may form unpleasant odours that leave your clot...

Page 56: ...will cause water to leak back out 3 Reinsert both inner and outer filter and close the dryer s door 4 Turn on the appliance 5 Press the Condenser Care button 6 Hold the Start Pause button to start the cleaning of the condenser The cleaning of the condenser proceeds for 1 hour 7 Open the dryer s door to provide the appliance with enough air circulation for more thorough drying of the tub after the ...

Page 57: ...er compartment and then reinsert the both lint filters CAUTION Pouring more that 1 5 litres of water into the compartment will cause water to leak back out Pouring hot water over 60 will cause malfunctions to the appliance or burn 3 Turn on the appliance and operate the Cotton programme about for 30 seconds Then wait about 30 minutes 4 Operate the Cotton programme again Check if the OE message wil...

Page 58: ...ng off the taps and removing the hose connections to the washing machine UE UNBALANCE ERROR The appliance has a system which detects and corrects the unbalance of the appliance The clothes may be too wet at the end of the cycle rearrange the load to allow proper spinning Close the door and press Start Pause button It may take a few moments before the appliance begins to spin The door must be locke...

Page 59: ... service PE PRESSURE SENSOR ERROR Water level sensor malfunctions Close the water tap Unplug the power plug Call for service vs VIBRATION SENSOR ERROR Vibration sensor malfunctions Call for service FF FROZEN FAILURE Is supply drain hose or drain pump frozen Supply warm water into the drum in order to unfreeze the drain hose and the drain pump Cover the supply hose with wet and warm towel AE WATER ...

Page 60: ...the door unlocks Not all levelling feet are resting firmly and evenly on the floor See the Levelling the Appliance instruction to adjust the levelling of the appliance Floor not rigid enough Check if the floor is sold and does not flex See the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Symptoms Possible Cause Solution Water is leaking House drain...

Page 61: ...e it stopped once power is restored Control needs to be reset Press the Power button then reselect the desired programme and press the Start Pause button Start Pause was not pressed after a programme was set Press the Power button then reselect the desired programme and press the Start Pause button The appliance is turned off if the Start Pause button is not pressed within a certain time Extremely...

Page 62: ...etergent is not dispensed incompletely or not dispensed at all Too much detergent is used Follow the guidelines provided by the detergent manufacturer Drain Pump Filter may be blocked Clean the Drain filter Cycle time is longer than usual The load is too small Add more items to allow the appliance to balance the loads Heavy articles are mixed with lighter items Always try to wash articles with sim...

Page 63: ...um Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in the programme Clothes were not properly sorted Always wash dark colours separately from light colours and whites to prevent discoloration Never wash heavily soiled items with lightly soiled items Wrinkling Appliance is not unloaded promptly Always remove items from the appliance as so...

Page 64: ...ur if the drain hose is not properly installed causing siphoning water flowing back inside of the appliance When installing the drain hose make sure that it does not get kinked or blocked If the detergent dispenser is not cleaned regularly odours can occur from mold or foreign substances Remove and clean the detergent dispenser especially the top and bottom of the dispenser s opening ...

Page 65: ... MOTOR LOCKED ERROR The motor has stopped suddenly Check if the amount of clothes exceeds the maximum load capacity Unplug the power plug and call for service LEz AE COMPRESSOR ERROR The compressor has stopped suddenly Unplug the power plug and call for service LE3 FAN MOTOR LOCKED ERROR The drying fan has stopped suddenly Unplug the power plug and call for service OE DRAIN PUMP ERROR The drain pu...

Page 66: ...If the problem is a circuit overload have it corrected by a qualified electrician Water leaks The optional drain hose is not connected correctly Connect the optional drain hose correctly The door is closed while clothes or foreign substance is caught in the door Check if clothes or foreign substance is caught in the door before using the appliance If water leaks continuously contact the LG Electro...

Page 67: ...from the lint filter after every cycle With the lint removed hold the lint filter up to a light to see if it is dirty or clogged With some loads that produce high amounts of lint such as new bath towels it may be necessary to pause the cycle and clean the filter during the cycle House fuse is blown circuit breaker has tripped or power outage has occurred Reset circuit breaker or replace fuse Do no...

Page 68: ...n left in the appliance for too long after cycle ends Use the Anti Crease option Clothes are shrinking Garment care instructions are not being followed To avoid shrinking your clothes always consult and follow fabric care instructions Some fabrics will naturally shrink when washed Other fabrics can be washed but will shrink when dried in the appliance Use a low or no heat setting Lint is left on c...

Page 69: ...items are too tightly packed or too sparse the sensor may have trouble reading the dryness level of the load Use a Timed Drying programme for very small loads Large bulky items such as blankets or comforters can sometimes wrap themselves into a tight ball of fabric The outside layers will dry and register on the sensors while the inner core remains damp When drying a single bulky item it may help ...

Page 70: ...rk name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your internet service provider or the router m...

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