LG Stylo 3 PLUS, User Manual

Page: 112 / 287

Appendix 111
Message Possible causes Possible corrective measures
Charging error
Battery is not charged. Charge battery.
Outside temperature is too
hot or cold. Make sure phone is charging at
a normal temperature.
Contact problem
Check the charger and its
connection to the phone.
No voltage
Plug the charger into a different
outlet.
Charger defective Replace the charger.
Wrong charger Use only original LG accessories.
Number not
allowed. The Fixed dialing number
function is on. Check the Settings menu and
turn the function off.
Files do not
open
Unsupported file format
Check the supported file
formats.
The screen
does not turn
on when I
receive a call.
Proximity sensor problem
If you use a protection tape
or case, make sure it has not
covered the area around the
proximity sensor. Make sure that
the area around the proximity
sensor is clean.
No sound Vibration mode
Check the settings status in
the sound menu to make sure
you are not in vibration or no
interruptions mode.
Hangs up or
freezes Intermittent software
problem
Press and hold the Power/Lock
key and the Volume Down (-)
key for about 10 seconds to
restart your device.