137
INFORMATION
Problems Replaying Movies in My Media
Problem
Solution
I cannot view the files
on the Movie List.
•
Check whether the file on the USB storage
device can be read on a computer.
•
Check whether the file extension is
supported.
This file is invalid.
message appears
or the image display
is not normal even
though the sound
is OK.
•
Make sure that the file replays normally on
the computer’s video player. (Check for
damaged files.)
•
Check whether the resolution is supported
by the computer.
•
Verify that the video/audio codec is
supported.
•
Verify that the frame rate is supported.
Audio not supported.
message appears
or the sound is not
normal even though
the image display is
OK.
•
Make sure that the file replays normally on
the computer’s video player. (Check for
damaged files.)
•
Check if the audio codec is supported by
the computer.
•
Verify that the bit rate is supported.
•
Verify that the sample rate is supported.
Subtitles are not
displayed.
•
Make sure that the file replays normally on
the computer’s video player. (Check for
damaged files.)
•
Check if the video file has the same name
as the subtitle file.
•
Make sure that the video and subtitle files
are in the same folder.
•
Verify that the subtitle file format is
supported.
•
Verify that the subtitle language is
supported. (Subtitle files can be opened in
Notepad to check the language.)
•
Image shown may differ from your projector.
•
For information on requesting service, refer to the following menu.
(Home)
→
SETTINGS
→
SUPPORT
→
Product/Service Info.
