LG LTCS20020, Owner'S Manual

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LIMITED WARRANTY
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY
OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT
OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries
and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors,
assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind
whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or
equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited
Warranty.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period
after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an
individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or
consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of
the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or represen-
tative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims
court action may not be brought on a class or representative basis.
Governing Law.
The law of the state of your residence shall govern this Limited Warranty and any disputes between us
except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs.
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for AAA unless
you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules.
Except as otherwise provided for herein, LG will pay AAA filing, administration and arbitrator fees for any arbitration
initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the
purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds
either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as
measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it
that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it
may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location.
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on
the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as
established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA
Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside
unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out.
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the
date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with
the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide
by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name
or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone);
no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute
resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full
benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of
the arbitration provision described above.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for
arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted
before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is
initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available
online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision,
to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG
Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
Notice of Dispute. In the event you intend to commerce an arbitration proceeding, you must first notify LG in writing at least
30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal
Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith
discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone
number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being
sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for
arbitration.
If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the
scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the courtto decide. The
arbitrator is bound by the terms of this provision.