74
Appendix
■ au after-sales service information
Service Contents
Secure cell phone
support plus
Member
Non-
member
Replacement
cell phone
delivery
service
Spontaneous
failure
1st year Free
N/A
2nd year
or later
Customer
charge
1st time:
5,250 yen
2nd time:
8,400 yen
Partial damage, water
stained, irreparable
damage, theft, or loss
Holding over
and repair
Spontaneous
failure
1st year Free
Free
2nd year
or later
Free
(3-year
warranty)
Actual
cost
Partial damage
Customer
charge
Upper limit:
5,250 yen
Water stained,
irreparable damage
10,500
yen
Theft, loss
N/A
N/A
(model
change)
* Charge amounts are all tax-included.
memo
Replacement cell phone delivery service
• When you have trouble with your au cell phone,
replacement cell phone (same model, same color, including
new battery) is delivered to the specifi ed place by calling
to. Return your damaged cell phone within 14 days after
replacement cell phone is delivered.
• Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year at the subscription to this service, it will be 1st
time and if you use, it will be 2nd time.
* For details, refer to au homepage.
Holding over and repair
• Damages and malfunctions intentionally caused by the
customer as well as those due to modifi cation (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
• You cannot receive a refund for replacement of the outer
casing due to stains, scratches, paint removal, etc. on the
outer casing.
