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Appendix
■ Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details fi lled in on the warranty card, and be sure to keep it
in a safe place.
■ Secure cell phone support plus LTE
An after-sales service membership program on a monthly
basis called "Secure cell phone support plus LTE" (monthly
fee: 399 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Secure cell phone support center.
memo
• You can apply for membership only at the time of
purchasing your au cell phone.
• Once you cancel the membership, you cannot re-apply for
it until you purchase an au cell phone next time.
• Note that when changing the model or purchasing an
extra cell phone, this service only covers the most recently
purchased au cell phone.
• When an au cell phone is handed over to you or someone
else, the Secure cell phone support plus LTE membership
is also handed over to the successor of the cell phone.
• When you get a new au cell phone by changing the model
or purchasing an extra cell phone, the "Secure cell phone
support plus" or "Secure cell phone support plus LTE"
membership for the old au cell phone is automatically
canceled.
• Service contents are subject to change without notice.
■ au Nano IC Card (LTE)
The au Nano IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for service canceling procedure
or operation in case of loss or theft)
From a land-line phone,
0077-7-113
(toll free)
From an au cell phone,
113
without an area code (toll free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919
(toll free)
Business hours 9:00−21:00 (7 days a week)
