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75
Troubleshooting
Category
Sub-Category
Question
Answer
Phone
Function
VPN
How do I set up a
VPN?
VPN access configuration is different
according to each company. To configure
VPN access from your phone, you must
obtain the details from your company’s
network administrator.
Phone
Function
Screen time out
My screen turns
off after only 15
seconds. How
can I change the
amount of time
for the backlight to
turn off?
1. On the Home screen, touch the
Menu Key
.
2. Touch
System settings > Display >
Screen timeout
.
3. Touch the preferred screen backlight
timeout time.
Phone
Function
Wi-Fi & 3G
When Wi-Fi and 3G
are both available,
which service will
my phone use?
When using data, your phone may default
to the Wi-Fi connection (if Wi-Fi connectivity
on your phone is set to On). However, there
will be no notification when your phone
switches from one to the other.
To know which data connection is being
used, use the 3G or Wi-Fi icon at the top of
your screen.
Phone
Function
Home screen
Is it possible
to remove an
application from
the Home screen?
Yes. Just touch and hold the icon until
appears at the top-center of the screen.
Then, without lifting your finger, drag the
icon to
and release it.
Phone
Function
Application
I downloaded an
application and
it causes a lot of
errors. How do I
remove it?
1. On the Home screen, touch the
Menu Key
.
2.Touch
System settings > Apps
.
3. Touch the application and then touch
Uninstall
.
Phone
Function
Camera
My phone’s camera
does not take
pictures and says
“No SD Card or SD
card is not ready!”.
Why doesn’t it
work?
A microSD card must be inserted in order to
use the phone’s camera.
Verify that the microSD card is mounted on
the device.
On the Home screen, touch the
Menu
Key
>
System settings
>
Storage
>
Mount SD card