Checking various procedures and contract details online
■
From the
cell phone
dmenu
" お客様サポート (Customer support)"
"ドコモオンライン手続き (docomo online procedures)"
(In Japanese only)
■
From PC
My docomo (https://www.nttdocomo.co.jp/mydocomo/)
" 住所や契約内容の変更手続きがしたい
(Changing address or subscription items)" (In Japanese only)
● There are cases where the site may not be available due to system maintenance, etc.
● "Network security code" or "docomo ID/Password" is required to use "docomo online procedures".
For loss, theft, malfunction, and inquiries while overseas (24-hour reception)
■
From DOCOMO mobile phones
International call access code for the
country you stay
-81-3-6832-6600
*
(toll free)
* You are charged a call fee to Japan when calling from a land-line phone, etc.
* If you dial by
L-01J
, you should dial +81-3-6832-6600 (to enter '+', touch and hold the '0'
key).
■
From land-line phones 〈Universal number〉
Universal number international prefi x
-8000120-0151
*
* You might be charged a domestic call fee according to the call rate for the country you stay.
* For international call access codes for major countries and universal number international
prefi x, refer to NTT DOCOMO website.
● If you lose your
cell phone
or have it stolen, immediately take the steps necessary for
suspending the use of this
cell phone
.
● If this
cell phone
you purchased is damaged, bring your
cell phone
to a repair counter specifi ed by
DOCOMO after returning to Japan.