LG FV1207S5W Owner'S Manual Download Page 36

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TROUBLESHOOTING

TROUBLESHOOTING

Operation of your appliance can lead to errors and malfunctions. The following tables contain possible

causes and notes for resolving an error message or malfunction. It is recommended to read the tables

carefully below in order to save your time and money that may cost for calling to LG Electronics service

centre.

Before Calling for Service

Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems

at an early stage. If the appliance does not function properly or does not function at all, check the following

tables before calling to LG Electronics service centre.

Error Messages

Symptoms

Possible Cause & Solution

INLET ERROR

Water supply is not adequate in that location. Water does not enter

appliance or it enters slowly.

• Check another tap in the house.

Water supply tap is not completely open. Water does not enter the

appliance or it enters slowly.

• Open fully tap.

Water supply hose(s) are kinked.

• Straighten hose or reinstall the water inlet hose

The filter of the supply hose(s) are clogged.

• Check and clean the inlet valve filter after turning off the taps and

removing the hose connections to the washing machine.

UNBALANCE ERROR

The appliance has a system which detects and corrects the unbalance of

the appliance.

• The clothes may be too wet at the end of the cycle, rearrange the load to

allow proper spinning. Close the door and press

Start/Pause

button. It

may take a few moments before the appliance begins to spin. The door

must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the

spin cycle altogether if individual heavy articles (e.g. bath mat, bath

robe, etc.) are loaded.

• Add 1 or 2 similar items or smaller articles of clothes to help balance the

load. Close the door and press

Start/Pause

button. It may take a few

moments before the appliance begins to spin. The door must be locked

before spin can be achieved.

global_main.book.book Page 36 Wednesday, July 21, 2021 11:35 AM

Summary of Contents for FV1207S5W

Page 1: ...llation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH FV1207S5W MFL71852914 Rev 00_072221 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Wednesday July 21 2021 11 35 AM ...

Page 2: ...velling the Appliance 13 Connecting the Water Supply Hose 15 Installing the Drain Hose 17 OPERATION Operation Overview 18 Control Panel 19 Preparing the Wash Load 21 Adding Detergents and Softeners 21 Programme Table 24 Extra Options and Functions 28 SMART FUNCTIONS LG ThinQ Application 31 Smart Diagnosis 31 MAINTENANCE Cleaning After Every Wash 32 Cleaning the Appliance Periodically Performing an...

Page 3: ...not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow ...

Page 4: ...pacity for each washing programme may differ To get good wash results please refer to Programme Table in OPERATION chapter for further details Installation Never attempt to operate the appliance if it is damaged malfunctioning partially disassembled or has missing or broken parts including a damaged cord or plug This appliance should only be transported by two or more people holding the appliance ...

Page 5: ...that of the appliance in such a way that a full opening of the appliance door is restricted Operation Do not apply any sharp objects to the control panel in order to operate the appliance Do not attempt to separate any panels or disassemble the appliance Do not repair or replace any part of the appliance All repairs and servicing must be performed by qualified service personnel unless specifically...

Page 6: ...d disconnect the power plug and contact the LG Electronics customer information centre Turn off water taps to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur Check the condition of the fill hoses they should be replaced after 5 years If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug a...

Page 7: ...ulling on the power cable Always grip the power plug firmly and pull straight out from the outlet socket Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Disposal Before discarding an old appliance unplug it Cut off...

Page 8: ... without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Plug g Drain Pump Filter h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose global_main book book Page 8 Wednesday July 21 2021 11 35 AM ...

Page 9: ...ALLATION ENGLISH Specifications Dimension mm Model FV1207S5W Power Supply 230 V 60 Hz Product Weight 56 kg W 600 D 475 D 1015 H 850 D 535 W D D D H global_main book book Page 9 Wednesday July 21 2021 11 35 AM ...

Page 10: ...ccessories vary depending on the model you purchased Cold Supply Hose Anti slip Sheets 1 Spanner Elbow Bracket for Securing Drain Hose Caps for Covering Transit Bolt Holes Tie Strap 1 global_main book book Page 10 Wednesday July 21 2021 11 35 AM ...

Page 11: ...earance for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications NOTE Never try to level any uneven floor by putti...

Page 12: ... regulations The appliance must be positioned so that the plug is easily accessible Power outlet must be within 1 meter of either side of the appliance WARNING Repairs to the appliance must only be carried out by qualified personnel Repairs carried out by inexperienced persons may cause injury or serious malfunctioning Contact your local authorised LG repairer The power plug must be plugged into a...

Page 13: ...move up and down at all check both directions If the appliance rocks when pushing the top plate of the appliance diagonally adjust the feet again Check whether the appliance is perfectly level after installation NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance Reinforcement or bracing of the timber floor may need to be considered to stop or reduce excessiv...

Page 14: ...rchased If you install the appliance on a slippery surface it may move because of excessive vibration Incorrect levelling may cause malfunction through noise and vibration If this occurs install the anti slip sheets under the levelling feet and adjust the level 1 Clean the floor to attach the anti slip sheets Use a dry rag to remove and clean foreign objects and moisture If moisture remains the an...

Page 15: ... used to prevent water leaks Connection to taps is sufficiently tight Do not use mechanical devices such as multi grips to tighten the water supply hose Ensure that the curved end of the water supply hose is connected to the appliance Connecting the Hose to the Water Tap Connecting Screw Type Hose to Tap with Thread Screw the supply hose connector onto the water supply tap Connecting Screw Type Ho...

Page 16: ...nto place NOTE After connecting the water inlet hose to the water tap turn on the water tap to flush out foreign substances dirt sand sawdust and etc in the water lines Let the water drain into a bucket and check the water temperature Connecting the Hose to the Appliance Screw the supply hose to the water inlet valve on the back of the appliance Do not connect the hose to the hot water supply for ...

Page 17: ... cm above the floor Water in the appliance may not drain or may drain slowly Securing the drain hose correctly will protect the floor from damage due to water leakage If the drain hose is too long do not force it back into the appliance This will cause abnormal noise When installing the drain hose to a sink secure it tightly with string 105 cm global_main book book Page 17 Wednesday July 21 2021 1...

Page 18: ...penser If desired add bleach or fabric softener to the appropriate areas of the dispenser 3 Turn on the appliance Press the Power button to turn on the appliance 4 Choose the desired cycle Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected Now select a wash temperature and spin speed Pay attention to the fabric care label of your clothes Pressing ...

Page 19: ...and hold the corresponding button for 3 seconds The corresponding symbol lights up in the display This allows you to select an additional programmes and will light when selected e Customizing Washing Programme Buttons Use these buttons to adjust the water temperature or spin speed settings for the selected programme The current settings are shown in the display Press the button for that option to ...

Page 20: ...c Estimated Time Remaining When a washing programme is selected the default time for that programme is displayed This time will change as options are selected If the display shows then the time will be displayed after the load sensing has detected the load size This is normal The time shown is only an estimate This time is based on normal operating conditions Several external factors load weight r...

Page 21: ...e Labels NOTE The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading To help distribute the load evenly during spinning combine large and small items in a load Do not wash single small items Add 1 2 similar items to the load to prevent an out of balance load Check all pockets to make sure that the...

Page 22: ...s of fabric For better washing results of white and pale garments use powdered detergent with bleach Detergent is flushed from the dispenser at the beginning of the wash cycle NOTE Do not let the detergent harden Doing so may lead to blockages poor rinse performance or odour Full load According to manufacturer s recommendation Part load 1 2 of the normal amount Minimum load 1 3 of full load Using ...

Page 23: ... can flow easily Do not open the drawer when water is being supplied during the wash Solvents benzene etc must never be used Adding Detergent Tablets Detergent tablets can also be used when washing 1 Open the door and put detergent tablets into the drum before loading the clothes 2 Load the clothes into the drum and close the door NOTE Do not put tablets into the dispenser Adding Water Softener A ...

Page 24: ...d to 60 C Max Load 4 kg Description Washes clothes that do not need ironing after washing Use for Polyamide acrylic polyester Silent Wash 40 C Cold to 60 C Max Load 4 kg Description Washes clothes with less noise and vibration than other washing programmes Use for lightly soiled white cotton underwear Allergy Care 60 C Max Load 4 kg Description Helps minimise substances that cause an allergic reac...

Page 25: ...chine washable delicate clothes such as washable wool lingerie dresses etc Use detergent for machine washable woolens Sportswear 40 C Cold to 40 C Max Load 2 kg Description Washes special garments like sports and outdoor wear Use for water repellent fabric laminate used on clothing Speed 14 20 C 20 C to 40 C Max Load 2 kg Description Washes small loads of lightly soiled clothes for approximately 1...

Page 26: ...uvet Programme Spin Speed Default Available Cotton 1200 rpm All Eco 40 60 1200 rpm All Mixed Fabric 1000 rpm All Easy Care 1200 rpm All Silent Wash 800 rpm Up to 1000 rpm Allergy Care 1200 rpm All Baby Steam Care 1000 rpm Up to 1000 rpm Delicates 800 rpm Up to 800 rpm Hand Wool 800 rpm Up to 800 rpm Sportswear 800 rpm Up to 800 rpm global_main book book Page 26 Wednesday July 21 2021 11 35 AM ...

Page 27: ...eed may vary depending on the load conditions The values above are rounded to the nearest hundred Speed 14 400 rpm All Duvet 1000 rpm Up to 1000 rpm Programme Spin Speed Default Available global_main book book Page 27 Wednesday July 21 2021 11 35 AM ...

Page 28: ...ve This function is used to wash normal and heavily soiled clothes Press the Intensive button Follow the next steps to customize a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 Add detergent 4 Select a washing programme 5 Customize the washing programme Temp Spin Rinse and Intensive as necessary 6 Press the Start Pause button Only Using a Spin Function 1 Prep...

Page 29: ...f the programme not the start The actual running time may vary due to water temperature clothes and other factors To cancel the function the Power button should be pressed Avoid using liquid detergent for this function Settings Child Lock Use this option to disable the controls This function can prevent children from changing cycles or operating the appliance NOTE Once this function is set all but...

Page 30: ...30 OPERATION Press and hold the Rinse and Pre Wash buttons simultaneously for 3 seconds to deactivate activate this function global_main book book Page 30 Wednesday July 21 2021 11 35 AM ...

Page 31: ...isconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for...

Page 32: ... door slightly open to dry the drum Wipe the appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moist...

Page 33: ...s the Start Pause button to start 6 Leave the door open to dry the inside of the appliance completely When the inside of the appliance is not dried completely it may cause a bad smell or mildew WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Water Inlet Filter The water inlet filter collects lime or any sediment that may be in wat...

Page 34: ...N Be careful when draining as the water may be hot Run the drum cleaning programme once a month or more often as needed to remove excess detergent and other debris Cleaning the Dispenser Drawer Detergent and fabric softener can build up in the dispenser drawer Liquid detergents can remain under the dispenser drawer and not dispense completely Remove the drawer and inserts and check for build up of...

Page 35: ...35 MAINTENANCE ENGLISH 5 Reassemble the components of the drawer to the proper compartments and insert the drawer global_main book book Page 35 Wednesday July 21 2021 11 35 AM ...

Page 36: ...ance or it enters slowly Open fully tap Water supply hose s are kinked Straighten hose or reinstall the water inlet hose The filter of the supply hose s are clogged Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine UE UNBALANCE ERROR The appliance has a system which detects and corrects the unbalance of the appliance The clot...

Page 37: ... Call for service PE PRESSURE SENSOR ERROR Water level sensor malfunctions Close the water tap Unplug the power plug Call for service vs VIBRATION SENSOR ERROR Vibration sensor malfunctions Call for service FF FROZEN FAILURE Is supply drain hose or drain pump frozen Supply warm water into the drum in order to unfreeze the drain hose and the drain pump Cover the supply hose with wet and warm towel ...

Page 38: ...ing feet are resting firmly and evenly on the floor See the Levelling the Appliance instruction to adjust the levelling of the appliance Floor not rigid enough Check if the floor is sold and does not flex See the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Water is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessa...

Page 39: ... does not operate Control needs to be reset Press the Power button then reselect the desired programme and press the Start Pause button Start Pause was not pressed after a programme was set Press the Power button then reselect the desired programme and press the Start Pause button The appliance is turned off if the Start Pause button is not pressed within a certain time Extremely low water pressur...

Page 40: ... Pump Filter may be blocked Clean the Drain filter Cycle time is longer than usual The load is too small Add more items to allow the appliance to balance the loads Heavy articles are mixed with lighter items Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning The load is out of balance Manually redistribute the lo...

Page 41: ...d The appliance can be fully loaded but the drum should not be tightly packed with items The door of the appliance should be closed easily Hot and cold water supply hoses are reversed Hot water rinse can set wrinkles in garments Check the supply hose connections Spin speed may be too high Set the spin speed to suit the garment type Symptoms Possible Cause Solution Musty or mildewy odour in applian...

Page 42: ...Memo global_main book book Page 42 Wednesday July 21 2021 11 35 AM ...

Page 43: ...Memo global_main book book Page 43 Wednesday July 21 2021 11 35 AM ...

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