38
TROUBLESHOOTING
Operation
Thumping sound
Heavy clothes may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the clothes.
The clothes may be out of balance.
• Pause the programme and redistribute the clothes after the door unlocks.
Vibrating noise
Package materials are not removed.
• Remove package materials.
The clothes may be unevenly distributed in the drum.
• Pause the programme and redistribute the clothes after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the
Levelling the Appliance
instruction to adjust the levelling of the
appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the
Installation Place
Requirements
to select the proper location.
Symptoms
Possible Cause & Solution
Water is leaking.
House drain pipes are clogged.
• Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Drain pump filter cap is not fitted correctly.
• Refit the drain pump filter.
Symptoms
Possible Cause & Solution
global_main.book.book Page 38 Wednesday, July 21, 2021 11:35 AM
