33
EN
Smart Diagnosis™ Using a Smart
Phone
•
For appliances with the
or
logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics service centre
when the product malfunctions or fails. Use this
function only to contact the service
representative, not during normal operation.
1
Press the
Power
button to turn on the
washing machine. Do not press any other
buttons or turn the programme selector
knob.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close
to the
Power
button.
Max.
10 mm
3
Press and hold the
Temp.
button for three
seconds, while holding the phone
mouthpiece to the icon or
Power
button.
4
Keep the phone in place until the tone
transmission has finished. Time remaining
for data transfer is displayed.
•
For best results, do not move the phone
while the tones are being transmitted.
•
If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.
LG Electronics
service centre
5
Once the countdown is over and the tones
have stopped, resume your conversation
with the call centre agent, who will then be
able to assist you using the information
transmitted for analysis.
NOTE
•
The Smart Diagnosis™ function depends on
the local call quality.
•
The communication performance will improve
and you can receive better service if you use
the home phone.
•
If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
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