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Troubleshooting

36

Due to our policy of continuous product innovation, some specifications may change without notification.

©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.

Code

Description

Solution

P353

BAT 1 Sleep

Automatically restart after battery black start
operation is normal

P354

BAT 1 Power Down

Automatically restart after battery black start
operation is normal

P370

DC Link OV

Automatically restart after DC-Link voltage is normal

P371

DC Link OV HW

Automatically restart after DC-Link voltage is normal

P372

DC Link UV

Automatically restart after DC-Link voltage is normal

P500

Grid L1 OC

Automatically restart after grid current is normal

P503

Grid N OC

Automatically restart after grid current is normal

P510

Grid L1 OC HW

Automatically restart after grid current is normal

P513

Grid N OC HW

Automatically restart after grid current is normal

P550

Backup L1 OV

Automatically restart after releasing fault

P551

Backup L2 OV

Automatically restart after releasing fault

P560

Backup Total OL

Automatically restart after releasing fault

P561

Backup L1 OL

Automatically restart after releasing fault

P562

Backup L2 OL

Automatically restart after releasing fault

P580

Backup Volt Fail

Automatically restart after releasing fault

P600

Grid Relay1

Automatically restart after releasing fault

P601

Grid Relay2

Automatically restart after releasing fault

P602

Grid Relay3

Automatically restart after releasing fault

P603

Grid Relay4

Automatically restart after releasing fault

P604

Grid Relay5

Automatically restart after releasing fault

P605

Grid Relay6

Automatically restart after releasing fault

P606

Grid Relay7

Automatically restart after releasing fault

P607

Grid Relay8

Automatically restart after releasing fault

P612

BAT Relay1

Automatically restart after releasing fault

P613

BAT Relay2

Automatically restart after releasing fault

P631

Inverter SW1 OT

Automatically restart after INV L1 top temp is normal

P632

Inverter SW2 OT

Automatically restart after INV L1 bottom temp is
normal

P633

Inverter SW3 OT

Automatically restart after INV L2 top temp is normal

P634

Inverter SW4 OT

Automatically restart after INV L2 bottom temp is
normal

P635

Inverter SW5 OT

Automatically restart after INV N top temp is normal

P636

Inverter SW6 OT

Automatically restart after INV N bottom temp is
normal

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Summary of Contents for ESS Home 8

Page 1: ...glewood Cliffs NJ All rights reserved LG is a registered trademark of LG Corp Model LG ESS Home 8 RBA008K0A00 Home 8 RA768K16A11 Smart Energy Box REA200AP0 USER MANUAL http www lg com us ess Copyright 2022 LGEUS All Rights Reserved R e v B 0 8 0 9 2 0 2 2 MFL71879301 Please read this manual carefully before operating and retain it for future reference ...

Page 2: ... Do not throw away destroy or lose this manual Please read carefully and store in a safe place for future reference Content familiarity is required for proper installation The instructions included in this manual must be followed to prevent product malfunction property damage injury or death to the user or other people Incorrect operation due to ignoring any instructions will cause harm or damage ...

Page 3: ...licable state local jurisdiction regulations follow the instructions in this manual and using personal protective equipment PPE All transport or handling of the LG ESS Home 8 product must be done in accordance with local safety standards Before starting the installation or commissioning of the LG ESS Home 8 read through the entire manual and take note of all precautions All U S and Canada electric...

Page 4: ...not place or install flammable or potentially explosive objects near the product or in explosive atmospheres y y Do not charge or discharge arbitrarily It may lead to fault electric shock or burns y y Do not damage the unit in any manner such as by dropping deforming impacting cutting or spearing with a sharp object It may cause electrolyte leakage or fire y y Breakdown of the unit may cause elect...

Page 5: ... the package containing the ESS and accessories Therefore special care must be taken in handling Make sure to use the handle lift to deliver and install the package y y Do not open or damage batteries Released electrolyte is harmful to the skin and eyes It may be toxic y y Do not place heavy objects on this product It may cause deformation or fracture y y Do not place any kind of objects on top of...

Page 6: ... gas pipes y y Do not put the product or components in water or liquid y y Make sure that there are no water sources such as faucets or sprinklers near the installation site y y Do not block any ventilation openings Ensure reliable operation of the product and protect it from overheating Do not block any openings by placing objects on this product y y The metal enclosure may heat to a high tempera...

Page 7: ...s quickstart y y If the S W version is not up to date during installation update the S W using a FAT32 formatted USB storage device When the SE Box is connected to Ethernet through a LAN cable after normal operation it is automatically updated to the latest S W version y y Handling of batteries should be performed or supervised by a trained service provider y y The battery does not discharge when ...

Page 8: ... medical attention In case of ingestion Induce vomiting and seek medical attention Fire Fighting Measures Suitable extinguishing media Use metal fire extinguishing powder or dry sand if only a few cells are involved In case of a large fire use a large amount of water to extinguish Special hazards arising from the chemical May form hydrofluoric acid if electrolyte comes into contact with water In c...

Page 9: ... the HOME Screen 19 User Settings 21 General Settings 21 PCS Settings 28 Using LG ThinQ Applications For User 32 Installing LG ThinQ 32 Using LG ThinQ 33 Troubleshooting Error Codes and Messages 35 PCS Error Codes 35 SE Box Error Code 37 Battery Error Code 38 Appendix Black Start 42 Maintenance 43 Cleaning the Product 43 Inspecting Regularly 43 Shutting Down the System 43 Disposing the product 44 ...

Page 10: ...se all functions smoothly users must connect this product to the Internet and subscribe to the LG ThinQ service Data Line Alternative Current Direct Current PV Module Air Conditioning Washing Machine HVAC Electric Vehicles Oven TV Refrigerator Heater LED Lighting Grid Utility Utility Meter PV inverter1 optional Mobile Phone LG ThinQ SE Box Home 8 1 PV inverter is NOT PROVIDED by LG Electronics y y...

Page 11: ... the load consumption characteristic and the preferred operation of the home Please contact an authorized dealer or the seller for more details System configuration Whole Home backup Partial Home Backup SE Box Utility Meter Main Panel Backup PV inverter Home 8 SE Box Utility Meter Sub panel Backup PV inverter Home 8 Main Panel Non Backup Product Specifications All specifications and descriptions c...

Page 12: ...ended for connection to an external conductor for protection against electrical shock in case of a fault or the terminal of a protective earth ground electrode Read the instruction manual booklet before starting work or before operating equipment or machinery Caution risk of danger Caution hot surface Caution risk of electric shock energy storage timed discharge Caution risk of electric shock No o...

Page 13: ...d to put out flames Ensure the conductive terminals are matched to their corresponding counterparts Abbreviations in this Manual Abbreviation Designation Explanation ESS Energy Storage System Inverter system that stores energy in a battery and uses it Home 8 All In One unit Battery integrated PCS SE Box Smart Energy Box Micro grid interface device that consist of an ATS automatic transfer switch e...

Page 14: ...tronic system that control a rechargeable battery system for securing battery safety DC Direct Current AC Alternating Current DHCP Dynamic Host Configuration Protocol Standardized network protocol used on Internet Protocol IP networks for automatic distributing network configuration parameters such as IP addresses for interfaces and services LAN Local Area Network A network that interconnects comp...

Page 15: ... All rights reserved LG is a registered trademark of LG Corp Part Names Front and Rear Home 8 A B C H D E Front Rear G F A LED Indications B Conduit knockout C POWER button Push type ON OFF toggle button D BLACK START 6s button Momentary type press and hold for 6 seconds E Front cover F Height leveling adjustable leg G Ventilation opennings H Bracket connected parts ...

Page 16: ...ications Home 8 LED Status and Indications PV Green Off Red Blink Error code Generating Not generating SE Box Fault Grid Green Off Red Blink Error code Normal Abnormal PCS Fault Gateway On Off Red Blink Error code Connected Not Connected Battery Fault SoC level Remaining time hr Error code On Grid Backup operation Fault Charge On Off BAT Charging Not operating Discharge On Off BAT Discharging Not ...

Page 17: ...n LG Electronics U S A Inc Englewood Cliffs NJ All rights reserved LG is a registered trademark of LG Corp Front and Rear SE Box A B C D E Front Rear F G Bottom A Front cover B Cover lock C Conduit knockout right D Wall support screw holes 4 points E Conduit knockout left F Conduit knockouts bottom G Conduit hole bottom ...

Page 18: ...rights reserved LG is a registered trademark of LG Corp Openning the SE box door To operate the touch screen display of SE Box you should open the front door Use a 8 mm 5 16 inch hexagon wrench to open the door as shown in the figure y y Touch operation may not be possible when wearing gloves y y Touch operation may not work if your fingers are wet or sweaty INFO ...

Page 19: ...ck several settings and other information on the HOME screen A B C E D a Displays the sub menu b Displays the currently running mode c Displays the system status Waiting Charging Discharging Warning Fault Standby Stop Disconnected or Force Stop d Displays the charge status of the battery e You can check the power flow and error messages for the PV Battery Grid and Home load If there are 2 or more ...

Page 20: ... 8 the current error information is displayed in the Event History Press 6 to show the errors Type shows the severity of the error Device shows the information of the device where the error occurred and Code shows the error code Backup History If the system is in backup mode due to a power outage you can check the time when the backup started the time the power outage ended and how long the power ...

Page 21: ...All rights reserved LG is a registered trademark of LG Corp User Settings The installer or user may need to change the system settings even if all of the settings were set when the system was initially installed Press Settings to enter the User settings menu General Settings Country Press the currently selected country and select the desired country to change ...

Page 22: ...n LG Electronics U S A Inc Englewood Cliffs NJ All rights reserved LG is a registered trademark of LG Corp Language Press the currently selected language and select the desired language to change Network Settings You can choose the network setting for the system Select the connection type either Wired or Wireless ...

Page 23: ...onnection You may need to set the network connection manually depending on the network conditions In this case press DHCP to change to Static If you set the IP Settings option to Static fill in the IP address Network Subnet Mask Gateway Address and DNS Address options manually and press Apply to apply the network settings Wireless If you want to use a wireless network connection select Wireless on...

Page 24: ...power on and or connect the power cable again y y Depending on the internet service provider ISP the number of devices that can receive internet service may be limited by the applicable terms of service For details contact your ISP y y LGEUS is not responsible for any malfunction of this product and or the internet connection feature due to communication errors malfunctions associated with your br...

Page 25: ...me environments placing the access point at least 0 45 m above the ground may improve the reception y y When using a wireless network connection remove all obstacles between the SE Box and the access point for better transmission y y The reception quality over wireless depends on many factors such as type of the access point distance between the SE Box and access point and the location of the SE B...

Page 26: ...ettings You can set the current date and time Timezone Press Timezone and select the time zone for the region where the system is located Automatic date and time If you set this option to Auto the date and time settings are automatically set through the internet Date Time You can set the date and time manually Press Date or Time and set the current date and time Time format Press Time format and s...

Page 27: ...ction so that you can connect to the system through the LG ThinQ App on a mobile device Press the ON OFF switch to enable or disable this function To use the Soft AP function you need to register your system through the LG ThinQ App Refer to the LG ThinQ App guide for detailed information INFO Open Source Press Open Source to see the Open Source Software Notice Reboot Press Reboot to turn off and ...

Page 28: ... rights reserved LG is a registered trademark of LG Corp PCS Settings Operation Press the Start Stop switch to enable or disable the system operation System Information You can check the system information on the screen If the loaded information is not correct press Rescan to retrieve the information System Name Press PCS Settings System Name to set a system name ...

Page 29: ...ery is fully charged the surplus power is supplied to the grid If the load used power is greater than the solar power the power stored in the battery is used ToU Mode In this mode charging discharging is performed for each section by directly inputting the rate applied for each time period Available tables are Summer Weekday Summer Weekend Winter Weekday and Winter Weekend You can make up to 24 se...

Page 30: ... can set batter s reserve SoC level in case of a power outage The default level is set to 20 Public Safety Power Shutoffs If utility companies expect a wildfire or natural disaster they notify the user of it After receiving the information the user can set this function When you set the start and end time date the system fully charges the battery before the set time considering the current time th...

Page 31: ...ed LG is a registered trademark of LG Corp Emergency Ready This function is a method of operating the system to prepare for an insufficient electricity supply due to bad weather that may occur in the near future Press the Use Not Use switch to enable or disable the function To use the Emergency Ready function the system must be registered through the LG ThinQ application INFO ...

Page 32: ... on a mobile phone Apple and App Store are registered trademarks of Apple Inc Google is a trademark of Google LLC Follow the instructions to download and install the application If you choose the simple login method to access the LG ThinQ application you must go through the system registration process each time you change your mobile phone or reinstall the application INFO Registering the System T...

Page 33: ... the application and connect it to a Wireless network 2 Select the menu on the upper right side to access the settings and features Firmware Update Keeps the system performance updated Settings Allows you to set various options in the system and the application y y If you change your wireless router your Internet service provider or your password after registering the appliance please delete the n...

Page 34: ...work environment y y The network connection may not work properly depending on the Internet service provider y y The surrounding wireless environment can cause the wireless network service to run slowly y y The appliance may not be able to be registered due to problems with the wireless signal transmission y y Unplug the appliance and wait about a minute before trying again y y If the firewall on ...

Page 35: ...rvice center P120 Grid MisWiring Contact service center P130 BAT Relay Error Contact service center P131 Grid Relay Error Contact service center P140 Slave MCU Comm Contact service center P141 PMS Comm Error Contact service center P142 BAT Comm Error Contact service center P150 Backup SoftSrart Contact service center P151 Backup Fail Reboot the system P152 Backup Low SOC Automatically restart afte...

Page 36: ...rt after releasing fault P561 Backup L1 OL Automatically restart after releasing fault P562 Backup L2 OL Automatically restart after releasing fault P580 Backup Volt Fail Automatically restart after releasing fault P600 Grid Relay1 Automatically restart after releasing fault P601 Grid Relay2 Automatically restart after releasing fault P602 Grid Relay3 Automatically restart after releasing fault P6...

Page 37: ...atically restart after releasing fault P724 Temp Sensor Automatically restart after temp sensor is normal P740 ATS Error Automatically restart after ATS is normal P741 Initial Charge Automatically restart after releasing fault P750 Grid Volt Sensor Automatically restart after grid voltage sensing is normal P751 Grid Freq Sensor Automatically restart after grid frequency sensing is normal P752 Safe...

Page 38: ...leared B055 Charge Atmosphere temperature level is higher than the limit Automatically released after warning condition is cleared B056 Charge Atmosphere temperature level is lower than the limit Automatically released after warning condition is cleared B100 Discharge temperature level is higher than the limit Automatically released after warning condition is cleared B101 Discharge temperature lev...

Page 39: ...ondition is cleared B356 Charge Atmosphere temperature level is lower than the limit Automatically restart after fault condition is cleared B357 Current AD conversion multiplex fault Automatically restart after fault condition is cleared B400 Discharge temperature level is higher than the limit Automatically restart after fault condition is cleared B401 Discharge temperature level is lower than th...

Page 40: ...her than the limit Contact service center B604 Unit Voltage level of battery cell is lower than the limit Contact service center B606 Cell voltage difference between battery cells is higher than the limit Contact service center B607 Pack voltage difference between battery packs in higher than the limit Contact service center B650 Discharge current level is higher than the limit Contact service cen...

Page 41: ...rvice center B764 Unit high voltage sensor error Contact service center B765 Circuit breaker switch is open Contact service center B766 Fault checking operation error Contact service center B767 Battery pack count error Contact service center B768 MCU AD conversion error Contact service center B769 Cell temperature AD conversion error Contact service center B770 Cell voltage AD conversion Contact ...

Page 42: ...is in sleep mode due to reaching 0 SoC with no backup power In this case however the user or installer can wake up the Home 8 in the morning and then the Home 8 will be charged from the PV system WITHOUT supplying the backup load Once the SoC of the Home 8 has reached the specific SoC level and has met other conditions the system will automatically supply the backup power to the backup load with t...

Page 43: ...s in contact with the product for a long period of time Inspecting Regularly It is recommended to check the operating status and connection status at least once a year It should be done by a trained service provider Contact an authorized dealer or the seller you purchased the system from The capacity may decrease as the battery ages The value for the battery cell only depth of discharge 95 capacit...

Page 44: ...ntact your local government waste office for details of your nearest authorised WEEE collection point For the most up to date information for your country please see www lg com global recycling Removal of waste batteries and accumulators Product with embedded battery ONLY You can take your appliance either to the shop where you purchased the product or contact your local government waste office fo...

Page 45: ...a Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this de...

Page 46: ...NS COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT Avis d Industrie Canada Pour la fonction sans fil WLAN Bluetooth etc CAN ICES 003 B NMB 003 B L émetteur récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d Innovation Scienceset Développement économique Canada applicables aux appareils radio exempts de licence L exploitation est autoriséeaux deux condition...

Page 47: ...ategory Category IV Interface LED Display Home 8 Grid connection mode Nominal Voltage L N L L 120 240V Split Phase Grid Frequency Nominal 60 Hz Rated AC Power Discharging 7 5 kVA 1 Rated AC Power Charging 5 4 kVA 1 Rated AC Current Discharging 31 25 A Rated AC Current Charging 22 5 A Power Factor 0 8 0 8 1 Adjustable limited by the battery pack output capability such as charging discharging power ...

Page 48: ... A Rated AC Current Charging 22 5 A Home 8 Battery Battery Package Types Cylindrical Li ion Total Capacity 15 8 kWh Usable Capacity 14 4 kWh 2 Nominal DC Voltage 406 56 V Home 8 Battery Module Service Part Battery Package Types Cylindrical Li ion Module Nominal DC Voltage 101 64 V Module Capacity min Nominal 36 9 Ah 38 9 Ah Module Size W H D 600 x 212 X 190 mm 23 6 x 8 4 x 7 5 in Module Weight Max...

Page 49: ...tection Device 100 200 A Service Entrance Rated 5 6 AC Meter Accuracy 2 Operating Mode PV Self Consumption Time of Use ToU Backup Only Backup Operation Automatic Disconnect for Seamless Backup Backup Transfer Time 100 ms Modularity Up to 4 Home 8 units Overvoltage Category Category IV SE Box Interfaces User Interface 7 inch Touch LCD LG ThinQ App User EnerVu Web Installer Internet Connection Ether...

Page 50: ...3 C 32 91 4 F Storage Temperature 20 50 C 4 122 F Ambient Humidity RH 5 95 Protection Rating NEMA Type 3R 7 Altitude 3000 m 9843 ft Seismic Category IEEE 693 Mounting Type Floor Stand with Wall support Wall Mount Noise 47 dB Limited Warranty See URL for full Limited Warranty 8 y y Evaluation of surge 4 kV Power Line 2 kV Communication port Compliance Home 8 SE Box Grid Code IEEE1547 1547 1 UL1741 ...

Page 51: ...her open source licenses that have the obligation to disclose source code and to access all referred license terms copyright notices and other relevant documents please visit https opensource lge com LG Electronics will also provide open source code to you on CD ROM for a charge covering the cost of performing such distribution such as the cost of media shipping and handling upon email request to ...

Page 52: ...c 111 Sylvan Avenue North Building Englewood Cliffs NJ 07632 USA LG Customer Information Center 1 888 865 3026 Register your product online https www lg com us ess Due to our policy of continuous product innovation some specifications may change without notification LG Electronics U S A Inc Englewood Cliffs NJ All rights reserved LG is a registered trademark of LG Corp ...

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