20
If you experience one of the followings while using the product, please check again. It may not be malfunction.
Symptoms
Cause
Troubleshooting
The cleaner doesn’t
start.
Is the battery completely dis-
charged?
•
Charge the product.
Is the battery removed from the
product?
•
Install the battery in the product.
Is the product on the charging
stand?
•
The product doesn’t start when it is charged on
the charging stand. Pick up the product from the
charging stand to use.
When did you replace the hose
battery?
•
Replace the AAA battery of the hose.
Suction power be-
comes weak.
Is the dust bin full?
•
Empty the dust bin.
Is the filter blocked?
•
Clean the pre-filter, motor protection filter, and
exhaust filter.
•
If suction power is still weak after cleaning the
filter, replace the filter at the LG Electronics
Service Center.
Is the suction nozzle, hose, or
length adjustment extension tube
blocked by a large foreign object?
•
Remove the sticking large object using the
wooden chopstick.
The battery cannot be
charged.
Is the power cord of the charging
stand plugged in?
•
Plug the power cord of the charging stand into
the socket.
Is the product or battery put on
the charging stand correctly?
•
Put the charging stand on a flat spot and put
the product or battery correctly.
did you charge the product at a
cold place?
•
The battery may not be properly charged at low
temperature below 5 °C due to the character-
istics of the battery. Fully charge the product at
room temperature before use.
Hot air comes out of
the product.
Is the product working?
•
It’s not malfunction as hot air after cooling down
motor heat is coming out through the exhaust
pipe.
PoINTS To CHECK bEfoRE CoNTACTING CUSToMER SERVICE
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2018-03-15 오전 10:36:01
