43
Symptom
Cause
Solution
A noise is generated
when I start or stop
the clean booster.
-
• It means that the clean
booster is trying to look for the
correct location.
I can't connect to
the product in the
LG Smart ThinQ
app.
Is the power plug
unplugged from the
outlet?
• Plug in the power cord of the
product.
Is the wireless router
connected with the
product not working?
• Power off the wireless router
and on again.
• Check if there is an Internet
connection problem with the
router.
I can't register the
product in the LG
Smart ThinQ app.
Is the product too far
away from the wireless
router?
• Move the wireless router near
the product.
Is your wireless router
working properly?
• Some carriers provide routers
that are available to their
members only. If you have an
outdated model, contact your
carrier to have it replaced with
a newer one.
The dust
concentration levels
are different between
the product and the
LG Smart ThinQ app.
Are you looking at the
same dust particle?
• Make sure that the levels
of the super ultra-fine/ultra-
fine/fine dust are displayed
consistently between the LG
Smart ThinQ app and your
product.
• The difference in the values
could be caused by the
difference in update time
between the LG Smart ThinQ
app and the product.
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