42
Symptom
Cause
Solution
The overall air quality
is different from that
of the Ministry of
Environment guide.
Is the guide from the
Ministry of Environment
different from the product
dust concentration?
• The Ministry of Environment
guide shows the average
value over a certain period of
time, but the overall air quality
displayed on the product is
measured in real time. So they
may be different from each
other.
A strange smell
comes out from the
air outlet as well as
the filter.
Did you purchase the
product lately?
• The odor of activated
charcoal is not harmful. This
is similar to the smell you may
experience in a brand new
car. We assure it will go way
1-2 weeks after its first use.
Is the product used at a
place with a lot of smoke
or smell?
• In a place with a lot of smoke
or smell, the air cleaning
function may deteriorate.
Ventilate the room first and
then use the product.
Does the filter have a bad
smell?
• Replace the filter. The filter
replacement frequency may
differ depending on the usage
environment.
Is the product installed in
an environment where a
lot of odor occurs?
• If you use the product for a
long period of time while you
cook or broil fish/meat, the
filter lifespan may be rapidly
decreased.
• If possible, open the window
for ventilation while cooking,
and use the product to
remove the smell left after the
ventilation.
The clean booster is
not working.
Is the operation mode
set to the Clean Booster
mode?
• The booster fan speed and
booster fan rotation functions
work only in the Clean Booster
mode.
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