34
Diagnosis Using Sound
• This only applies to the models with the
logo.
Use this function if you need an accurate
diagnosis by an LG Electronics service
center when the product malfunctions or fails.
Use this function only to contact the service
representative, not during normal operation.
Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
1
Open the LG Smart ThinQ application
on the smart phone.
2
Press
Smart Diagnosis
button.
3
Follow the instructions on the smart
phone.
4
Press and hold the
Indicator
button
for 5 seconds or more to execute the
Smart Diagnosis
function.
5
Place the phone near the product.
• The microphone on your phone
should face the
Smart Diagnosis
( ) logo on the back. Do not
remove the phone from the product
while data is being transmitted.
• You need to keep the phone near
the product while the data is being
transmitted for
Smart Diagnosis
.
• The data transfer sound may be
harsh to the ear while the smart
diagnosis data is being transmitted
but do not take the phone off the
product for accurate diagnosis
until the data transfer sound has
stopped.
6
After the data transfer is complete, the
service agent will explain the result of
the smart diagnosis.
• After the service agent explains
the diagnosis result, take the
recommended measures.
Note
• The
Smart Diagnosis
function depends
on the local call quality.
• The communication performance will
improve and you can receive better service
if you use the home phone.
• The diagnosis data transmission may not
be smooth due to poor communication
quality, in that case, the smart diagnosis
service may not be provided properly.
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Summary of Contents for AS60GD Series
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