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Problem
Possible Solution
Your correspondent
cannot hear you
speaking
Be sure that you have switched off the
loudspeaker. Be sure that you are holding
the phone close enough to your mouth. The
microphone is located at the bottom of the
phone.
The voice quality of
the call is poor
Check the signal strength indicator on the
display. The number of bars indicates the
signal strength. Try moving the phone
slightly or moving closer to a window if you
are in a building.
No number is dialed
when you recall a
contact
Use the Phonebook Search feature to ensure
the number has been stored correctly.
Resave the number, if necessary.
If the above guidelines
do not help you to
solve the problem
Take note of the model number of your
mobile phone and a clear description of the
problem. Contact your phone dealer or LG
Service Center for help.
Troubleshooting
(Continued)
Problem
Possible Solution
Forgot the phone
code or password
The default phone code is “0000”.
Enter PUK
The PIN code has been entered incorrectly
three times in succession, and the phone
is now blocked. Enter the PUK supplied by
your service provider.
Loss of Network
You may be in a weak signal area. Move and
try again. You are trying to access an option
for which you have no subscription with
your service provider. Contact the service
provider for further details.
You have entered a
number but it was not
dialed
Be sure that you have pressed
Send key
.
Be sure that you have accessed the right
network service.
Be sure that you have not set an outgoing
call barring option.
Be sure that you have entered the area code.
Your correspondent
cannot reach you
Be sure that your phone is switched on.
Press
Send key
for more than one second.
Be sure that you are accessing the network
service. Be sure that you have not set an
incoming call barring option.
Troubleshooting
(Continued)
