Business to Business Telecommunications
www.oceantelecom.com
01284 729 869
|
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
Handling Calls
Make A Call
•
Lift the handset (or leave handset in the cradle to dial handsfree)
•
External Call
–
Dial 9 then the telephone number
•
Internal Call
–
Dial the internal extension number or press a pre-programmed button
•
To end the call, replace the handset (or if handsfree press the speaker button).
Answer A Call
•
Lift the handset (or press the speaker button to answer handsfree or if using a headset).
Place a Call on Hold
•
Whilst on a call press the hold/save button, you can then replace the handset
•
To return to the call press the hold/save button or the flashing Call button.
Mute
•
Press the Mute button to toggle mute on or off. The caller will not be able to hear you but you will be able to hear
them.
Transfer a call
•
Whilst on a call press the Transfer/PGM button then you can either:
o
Transfer internally by dialling the extension number
o
Transfer externally by dialling 9 followed by the telephone number
o
Transfer a call to someone’s mailbox by
press Transfer/PGM then Message then the extension number
•
Connect the call to the recipient by replacing the handset either before or after they have answered the call.
•
Press Trans/PGM to return to the call if you do not wish to transfer it.
If you have a pre-programmed button for an extension you do not have to press the transfer button first you can simply press
the button.
To Pick up a call ringing elsewhere
•
Either press the button assigned as Pick up or dial 566 to pickup calls in your group
•
Or dial *77 followed by the extension number or button assigned to the extension or group that is ringing (which
should be flashing to indicate a ringing call).
Redial
•
Use the call log section for redialling
