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Business to Business Telecommunications

 

www.oceantelecom.com 

 

01284 729 869

  

|   

[email protected]

 

 

10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR

 

 
Forward All calls to another number 

 

Lift the handset and press DND/FWD or dial 554 then press 1 

 

Enter the forward destination: 

o

 

Internal Number

enter the extension or group number or press one of your pre-programmed buttons 

o

 

Voicemail

Enter 401 

o

 

External Number

press the Speed button followed by the speed dial bin number  or dial 9 followed by the 

telephone number then Hold/Save 

 

To cancel the forward lift the handset and press DND/FWD or dial 554 then #

 

Voicemail and Record A Call 

To change your voicemail greeting: 

 

Dial 401 and then enter your extension number then passcode.  Or press the pre-programmed button for Voicemail. 

 

Dial 8 for greetings then 1 to edit your greeting 

 

Follow the prompts to listen, re-record and save your greeting. 

 
To listen to a message received: 

 

Press the flashing Voicemail button then follow the prompts 

 

Or press the flashing Call Back button twice then enter your extension number and passcode then follow the prompts 

 

The message notification will remain on the phone until a voicemail is either saved or deleted. 

 

Whilst listening to a message you can skip past the callers number and date/time by pressing # 

 

To listen to saved messages: 

 

Press the flashing Voicemail button then 2 for saved messages 

 

Or press the flashing Call Back button twice then enter your extension number and passcode then 2 for saved messages

 

 

Record a call 

 

With a caller on the 

line press the ‘Record’ button

 

 

The recording is then saved into your mailbox and can be retrieved the same way as a normal voicemail message. 

 

Record a call is a feature that needs to be enabled on your phone first before you can use it.  This must be done by the system 
administrator. 

 

Summary of Contents for 9020

Page 1: ...ceantelecom com 10 Woodside Business Park Thetford Road Ingham Suffolk IP31 1NR LG 9020 IP Phone User Guide All feature codes mentioned in this guide are system default If you have issues with any of the codes then they may have changed please contact our support team for assistance ...

Page 2: ...ot be able to hear you but you will be able to hear them Transfer a call Whilst on a call press the Transfer PGM button then you can either o Transfer internally by dialling the extension number o Transfer externally by dialling 9 followed by the telephone number o Transfer a call to someone s mailbox by press Transfer PGM then Message then the extension number Connect the call to the recipient by...

Page 3: ...e press the button in the LCD labelled Conf Call the next party in usual way for either an internal or external number When that call is answered press the Conf button twice which will connect all parties to the call Repeat the process for any additional parties Headset Press the Headset button to toggle mute on or off Configuring your Phone Change Ring Tone or Volume To change the internal ring t...

Page 4: ...gs then 1 to edit your greeting Follow the prompts to listen re record and save your greeting To listen to a message received Press the flashing Voicemail button then follow the prompts Or press the flashing Call Back button twice then enter your extension number and passcode then follow the prompts The message notification will remain on the phone until a voicemail is either saved or deleted Whil...

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