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LG-Nortel iPECS LIP-8004D, User Manual

The LG-Nortel iPECS LIP-8004D is an exceptional communication device offering advanced features and intuitive user interface. To get the most out of your device, make sure to download the free user manual from our website, manualshive.com, where you can easily access and download the manual for free.

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LIP-8004D User Guide 

Issue 1 

 

 

 

i August, 

2008 

 

TABLE OF CONTENTS 

 

R

EVISION 

H

ISTORY

................................................................................................................

I

 

D

ISPOSAL OF YOUR OLD APPLIANCE

..........................................................................

I

 

I

MPORTANT 

S

AFETY 

I

NFORMATION

.............................................................................

II

 

TABLE

 

OF

 

CONTENTS

.................................................................................................

I

 

1.I

NTRODUCTION

................................................................................................... 1

 

1.1

 

G

ENERAL

.................................................................................................................................................................................1

 

1.2

 

F

EATURE 

I

NFORMATION

...............................................................................................................................................1

 

1.3

 

F

EATURE 

G

ROUPINGS

...................................................................................................................................................1

 

1.4

 

I

PECS

 

LIP-8004

 

P

HONE 

D

ESCRIPTION

.......................................................................................................2

 

1.5

 

LIP-8004D

 

P

HONE 

I

NSTALLATION

.................................................................................................................... 3

 

1.5.1

 

Wiring Connectors............................................................................................ 4

 

1.5.2

 

Power ............................................................................................................... 4

 

1.5.3

 

Wall Mount ....................................................................................................... 4

 

2.R

ECEIVING 

C

ALLS

............................................................................................................5

 

2.1

   

A

NSWERING A 

C

ALL 

W

HILE 

I

DLE

.......................................................................................................................... 5

 

2.2

  

R

ESPONDING TO A 

C

ALL 

W

HILE 

B

USY

.............................................................................................................. 5

 

2.3

  

D

IFFERENTIAL 

R

ING 

S

IGNALS

.................................................................................................................................. 6

 

2.4

  

A

NSWERING 

C

ALLS AT 

N

IGHT

...................................................................................................................................7

 

2.5

  

A

NSWERING 

C

ALLS TO 

O

THER 

S

TATIONS

.......................................................................................................7

 

2.6

  

U

SING 

D

O

-N

OT

-D

ISTURB 

(DND)

 TO 

B

LOCK 

I

NCOMING 

C

ALLS

......................................................7

 

2.7

  

F

ORWARDING 

C

ALLS

...................................................................................................................................................... 8

 

2.7.1  Forwarding calls to another station or Voice Mail ............................................... 8

 

2.7.2  Forwarding calls to an external number.............................................................. 9

 

2.7.3  Forwarding callers to a Text Message .............................................................. 11

 

3.

 

P

LACING 

C

ALLS

............................................................................................................13

 

3.1

  

I

NTERNAL 

C

ALLS

...............................................................................................................................................................13

 

3.1.1  Using Camp-On when calling a busy station .................................................... 13

 

3.1.2  To leave a Message Wait.................................................................................. 14

 

3.2

  

E

XTERNAL 

C

ALLS

............................................................................................................................................................. 14

 

3.2.1  Placing external CO/VoIP calls ......................................................................... 14

 

3.2.2  Waiting for the next available CO/IP line .......................................................... 16

 

3.2.3  Account Codes: Tracking External calls for billing ............................................ 16

 

Summary of Contents for iPECS LIP-8004D

Page 1: ...LIP 8004D User Guide ...

Page 2: ...marks or registered trademarks of their respective companies Revision History Issue Date Remark 1 Aug 08 Initial Release Disposal of your old appliance 1 When the crossed out wheeled bin symbol is attached to a product it means the product is covered by the European Directive 2002 96 EC 2 All electrical and electronic products should be disposed of separately from the municipal waste stream via de...

Page 3: ...ock 7 Do not use the power adapter if the power cord or wall outlet is damaged This may result in fire or an electric shock 1 Ensure that children do not pull on phone cords This may injure children or result in equipment damage 2 The ear piece houses a magnetic device which may attract pins or small metal objects Keep headset clear of such objects and check before use 3 Avoid placing the phone in...

Page 4: ...O A CALL WHILE BUSY 5 2 3 DIFFERENTIAL RING SIGNALS 6 2 4 ANSWERING CALLS AT NIGHT 7 2 5 ANSWERING CALLS TO OTHER STATIONS 7 2 6 USING DO NOT DISTURB DND TO BLOCK INCOMING CALLS 7 2 7 FORWARDING CALLS 8 2 7 1 Forwarding calls to another station or Voice Mail 8 2 7 2 Forwarding calls to an external number 9 2 7 3 Forwarding callers to a Text Message 11 3 PLACING CALLS 13 3 1 INTERNAL CALLS 13 3 1 1...

Page 5: ...Setting up a Conference Room 23 4 5 CALL PARK PLACING A CALL ON HOLD TO PAGE 23 5 RETRIEVING RESPONDING TO MESAGES 25 5 1 RESPONDING TO A STATION MESSAGE WAITING INDICATION 25 5 2 GETTING VOICE MAIL MESSAGES 25 6 REMOTE SYSTEM ACCESS 26 6 1 DIRECT INWARD SYSTEM ACCESS DISA 26 6 2 MOBILE PHONE EXTENSION 26 7 MISC FEATURES 28 7 1 BACKGROUND MUSIC AND MUSIC ON HOLD 28 7 2 USING INTERNAL EXTERNAL AND ...

Page 6: ...LIP 8004D User Guide Issue 1 iii August 2008 9 1 ENTERING STATION PROGRAM DATA 35 9 2 ASSIGNING FEATURES TO FLEX BUTTONS 35 APPENDIX A FLEXIBLE NUMBERING PLAN 36 APPENDIX B USER PROGRAM CODES 39 ...

Page 7: ...and basic description of each feature and step by step operation instructions The operations shown in this guide use the System s base default Numbering Plan Your specific Numbering Plan may be different Some features may not be available for you to access or may be subject to certain limitations based on the set up of the System refer to your System Administrator and or iPECS Technical Manuals as...

Page 8: ...use phone The following image shows the LIP 8004D LIP 8004D Front and Back Features are generally accessed using programmed fixed or flexible buttons dial pad buttons or dial codes entered from the dial pad In the remainder of this User Guide the Fixed or Flexible buttons are shown with a box surrounding the BUTTON designation The following image shows the phone and buttons are described iPECS LIP...

Page 9: ...n hook Toggle to activate red LED illuminates Flexible Some are system pre programmed for line appearance and some are user programmable Ring MSG Indicator Illuminates when ringing or message waiting LCD Display Displays station number current time or telephone number of destination while talking 1 5 LIP 8004D Phone Installation LIP Phones and Consoles can be connected to any standard 10 100 Base ...

Page 10: ... over the LAN cable using the POE8 or other 802 3af compliant switch If using the AC DC Adapter after connecting the Phone to the LAN the Adapter s DC voltage plug is inserted into the power input jack in the underside of the Phone One end of the AC power cord is inserted into the mating receptacle of the AC Adapter and the other end is inserted into the AC power outlet 1 5 3 Wall Mount The LIP 80...

Page 11: ... other users you may also receive Station Call Coverage calls Calls placed on Hold including Transfers parked calls etc will Recall if left on hold for too long ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone in Hands Free HF mode after the splash tone and announcement speak normally into the microphone In the Privacy PV mode lift the handset to respond...

Page 12: ...y may use Intrusion to announce a call while you are busy 2 3 Differential Ring Signals When multiple phones in a small area ring it can be difficult to tell which are ringing The LIP 8004D has 8 ring tones available for differentiating one phone s ringing from another The tones are stored in the phone permanent memory To answer a Call Waiting Press HOLD SAVE and or Press the flashing FLEX button ...

Page 13: ...r phone 2 6 Using Do Not Disturb DND to Block Incoming Calls Activate Do Not Disturb DND when you wish to not be interrupted by pressing the DND button the phone will block incoming calls Internal callers will receive a fast busy tone and the display will show the DND status Activate Do Not Disturb while ringing One Time DND Ringing terminates and the caller will receive a fast busy tone and it re...

Page 14: ...one or from a different station Call Forward Remote You may define the conditions or type of forward as below 1 Unconditional All calls to the station except recalls are forwarded 2 Busy Immediately forwards all calls except recalls when the station is busy 3 No Answer Forwards all calls to the station except recalls when the station does not answer within the No Answer timer 4 Busy No Answer Forw...

Page 15: ...timer To activate Call Forward from your phone to another phone or internal system resource Lift the handset Press the programmed FWD or dial 554 Call Forward code Dial the type of forward code 1 4 Dial the destination number To deactivate Call Forward from your phone Lift the handset Press FWD or dial 554 Press the key To activate Call Forward for your phone from a different phone Call Forward Re...

Page 16: ...ed Dial bin number Replace the handset return to idle To activate Call Forward Off Premise forward to an external number from a different phone Lift the handset Press FWD or dial 554 Dial the Remote Call Forward code 0 Dial your Authorization code Station number Password Dial the type of forward code 1 4 Press SPEED Dial Speed Dial bin number Replace the handset return to idle To activate Call For...

Page 17: ...some allow auxiliary input for time date etc as shown in message list Message 01 LUNCH RETURN AT hh mm Message 02 ON VACATION RETURN AT DATE mm dd Message 03 OUT OF OFFICE RETURN AT TIME hh mm Message 04 OUT OF OFFICE RETURN AT DATE mm dd Message 05 OUT OF OFFICE RETURN UNKNOWN Message 06 CALL enter up to 17 digits Message 07 IN OFFICE STA xxxx Message 08 IN MEETING RETURN AT TIME hh mm Message 09...

Page 18: ...ode 52 Enter Message contents up to 24 characters using the following Character Entry Chart Q 11 Z 12 13 1 10 A 21 B 22 C 23 2 20 D 31 E 32 F 33 3 30 G 41 H 42 I 43 4 40 J 51 K 52 L 53 5 50 M 61 N 62 O 63 6 60 P 71 R 72 S 73 Q 7 7 70 T 81 U 82 V 83 8 80 W 91 X 92 Y 93 Z 9 9 90 1 Blank 2 3 0 00 Character Entry Chart Press HOLD SAVE message saved ...

Page 19: ... or system resource automatically This Prime Line Preference may be immediate or delayed allowing you to take other actions during the delay Otherwise you may press another Flex button before going off hook to override Prime Line Preference If you go off hook and take no action Intercom dial tone will time out and after the Howler tone is received your phone will be placed out of service in Interc...

Page 20: ...CS Phone assigned as a CO IP line or using dial codes The CO IP lines are grouped for different types of calls local long distance etc Using the CO IP line group code you will be able to access any line from the group A Flex button on the iPECS Phone assigned as a LOOP button lets you access a line from a group Dial codes for access to CO IP lines are Individual CO IP line access To Camp On wait o...

Page 21: ...ed Dialing and or CO IP Line Access Restrictions in which case you will receive error tone if you attempt to dial or access a restricted number CO IP line CO IP line and Station Class Of Service COS which establish dialing restrictions may vary during Day and Night operation Day Night COS You may need to enter an Authorization code before placing calls in which case you will receive a second dial ...

Page 22: ...count Code Flex button can be programmed refer to Assigning features to Flex buttons 3 2 4 To disable dialing from your phone You can temporarily Lock your phone by activating Temporary COS which will disable all dialing from the phone To deactivate Temporary COS you must enter the Station s Authorization code To activate a queue if the selected dialed line is busy Select dial a busy CO IP line Di...

Page 23: ...Automated Dialing 3 3 1 Using Last Number Redial LNR The last number dialed on an external call is automatically saved in the Last Number Redial LNR buffer To activate Temporary COS Press TRANS PGM Dial 21 User Program code Press HOLD SAVE To deactivate Temporary COS Press TRANS PGM Dial 22 User Program code Dial your Authorization code Press HOLD SAVE To activate Walking COS Press TRANS PGM Dial ...

Page 24: ... called System Speed Zone Groups In this case you may access some numbers and not others and your dialing restrictions may be invoked Only an Attendant can assign System Speed Dial numbers 3 3 4 Using and Entering Station Speed Dial Numbers Each station in the iPECS 100 System is allocated memory for 20 Station Speed Dial numbers bins 00 19 each up to 48 digits The iPECS 300 600 each support 100 S...

Page 25: ...system will generate a flash on the CO line CALL BACK as 1 st digit Send digits as ISDN Keypad Facility message as 1 st digit Display Security the stored number will not be displayed when used not as 1 st digit Dial Pulse to Tone Switchover the system will switch from pulse to tone dialing When entering a Speed Dial a 16 character name may be associated with the number for Dial by Name Characters ...

Page 26: ...ter Entry Chart To place a call using Station Speed Dial Lift the handset Press SPEED Dial the desired Station Speed Dial bin number 00 19 or 000 099 To enter a Station Speed Dial number with CO Line and Name Press TRANS PGM Press SPEED Dial the desired Station Speed Dial bin number Select dial the CO IP line group Dial the desired number to be stored Press HOLD SAVE Enter the associated name if d...

Page 27: ...call in one of several holding states In System Hold other non restricted stations may pick up the call In Exclusive Hold only the holding station may pick up the call The system is assigned a preferred hold type System or Exclusive You may override this Hold Preference by pressing the HOLD SAVE button twice The LEDs for CO IP line buttons flash at distinctive rates for the holding station and oth...

Page 28: ...e Conference may be internal or external A Conference can be placed on Hold and is subject to Hold Recall You may also use the Conference operation to join 2 external parties in a private conversation This is an Unsupervised Conference which is not subject to the normal Hold Recall operation A CONF Flex button is required To switch between two calls Broker Call Press the desired CO IP line button ...

Page 29: ... button To establish an Unsupervised Conference Establish conference with two external parties Press the CONF button To retrieve an Unsupervised Conference Press the CONF button To set up a Conference Room Press the TRANS PGM button Dial 53 to create a Conference Room Dial the desired Conference Room number 1 9 If desired enter a password for the Conference Room up to 12 digits Press HOLD SAVE to ...

Page 30: ...sired User of Call Park Parked calls are subject to Hold Recall after the Call Park timer To park an active external call Press TRANS PGM Dial the Park Orbit code 601 610 for iPECS 100 or 601 619 for iPECS 300 600 Return to idle To retrieve a parked call Lift the handset Dial the Park Orbit code 601 610 for iPECS 100 or 601 for iPECS 300 600 ...

Page 31: ...ement of the received voice messages While in your Mail Box you have control of your password and Mail Box greeting In addition you can remotely control Call Forward for your station from the VMIM VSF You will need to register an Authorization Code for your station to access VMIM VSF Voice messages 5 Retrieving Responding to Messages To respond to your Station messages Dial 557 to return message T...

Page 32: ...e Phone Extension feature and assign the Mobile Phone number This feature can be activated through an ISDN CO line 6 Remote System Access To access system resources remotely Call the system s DISA facility Await an answer and dial your authorization code station number and password Dial as needed for the desired system resource To register a mobile phone number Press the TRANS PGM button Dial 37 D...

Page 33: ...E The mobile extension may reconnect to the transfer by pressing the key To Transfer a call from the mobile extension using the iPECS Dial while on an iPECS call Dial the desired extension the call is transferred and the mobile phone returns to idle ...

Page 34: ... can broadcast announcements to other stations and or external speakers Stations are assigned to one or more of the Internal Page Zones The system has two External Page Zones that can be connected to external speakers Page Zone codes are Internal Page Zones 501 510 iPECS 100 501 535 iPECS 300 600 Internal All Call Page 543 External Page Zones 545 546 External All Call Page 548 All Call Page 549 If...

Page 35: ...epeat daily or as a one time alarm When responding to the alarm by lifting the handset BGM will be provided To make a page Lift the handset Dial the desired Page zone If assigned after page warning tone make announcement To queue for a page when busy is received Dial 556 Replace the handset returning to idle To answer a Meet me Page Lift the handset Dial 544 Meet Me Page code To log in to a PTT gr...

Page 36: ...ntacts 3 4 are only available in the iPECS 300 600 7 6 Power Fail Transfer When AC power to the system fails back up operation may be provided with back up batteries or Power Fail Transfer PFT When battery back up is provided the station will operate normally When PFT is implemented an SLT is connected to a CO line by the system This To set the Wake Up Alarm clock Press TRANS PGM Dial 41 Alarm Clo...

Page 37: ...rivacy Station IP Address Station Mac Address Number of messages x x number of all message waiting Wake Up Time hh mm Do Not Disturb Forwarded to station xxx Forwarded to speed bin xxx Queued CO IP line xxx Locked Temporary COS COS x NOTE Only activated features are announced To hear Date Time memo Dial the Voice Memo code 661 for iPECS 100 or 661 for iPECS 300 600 Date and Time memo is heard Date...

Page 38: ...work Config Settings Press TRANS PGM button and dial 1 Enter the password default 147 the following will display MFIM 1 CHANGE Press the key to toggle between multiple profiles MFIM Press the VOL VOL buttons to advance to the next network configuration item Press the HOLD SAVE button to save each setting To set default Config settings In Network Config Menu use the VOL VOL buttons to locate the De...

Page 39: ...he ISDN Network 8 2 1 Using the Keypad facility to access ISDN features Access to certain features of your ISDN services requires that dialed digits be sent to the ISDN as data and not tones In this case dialed digits are sent as Keypad messages A Keypad Facility button must be assigned using the Flex Button program procedures Once active dial into the ISDN for services however actions other than ...

Page 40: ...eiving phone may be a subscription service of your carrier Separate Flex buttons are required to activate outgoing Connected Line COL and incoming Calling Line ID CLID restriction To deactivate Keypad Facility operation Press KEYPAD FACILITY OR Press a Feature or Flex button To restrict Caller ID Lift the handset Press the CLIR COLR button and place the call ...

Page 41: ...tures providing One Touch feature activation e g a Flex button may be assigned to access the Account Code feature and may include the Account code digits as a one touch account code button Features that may be assigned to a Flex button include DSS BLF Enter station number Speed Dial Enter Station System Speed dial bin number Flex Numbering Plan Enter Flex Numbering Plan code refer to Appendix A Us...

Page 42: ... 548 All Call Page Internal External 549 549 549 SMDR Account Code Enter 550 550 550 SLT use only Flash Command to CO Line 551 551 551 SLT use only Last Number Redial 552 552 552 SLT use only DND 553 553 553 SLT use only Toggle ON OFF Call Forward 554 554 554 Speed Dial Programming 555 555 555 SLT use only Message Wait Callback Enable 556 556 556 SLT use only Message Wait Callback Return 557 557 5...

Page 43: ... Code 574 574 574 ACD Calls In Queue Display 575 575 575 ACD Supervisor Status Display 576 576 576 ACD Supervisor Monitor 577 577 577 ACD Reroute Queued Call w answer 578 578 578 ACD Reroute Queued Call w o answer 579 579 579 Enter Conference Room 59 59 59 Camp On Answer 600 600 600 SLT use only Call Parking Locations 601 610 601 619 601 619 Group Pilot Number 620 659 620 667 620 667 Station User ...

Page 44: ... number Access CO Line in the 1st Available CO Group 9 9 9 Attendant Call 0 0 0 VM Message Wait Enabled 8 8 8 VM Message Wait Disable 9 9 9 Door Open 1st Door 1 1 1 Door Open 2nd Door 2 2 2 Door Open 3rd Door 3 3 3 iPECS 300 600 Door Open 4th Door 4 4 4 iPECS 300 600 MCID Request 0 0 0 Unsupervised Conference extend code PTT Group Login Logout 0 0 0 ...

Page 45: ...ord Entry Station number up to 12 digits no Flex button 34 Assign DID CALL WAIT Button 35 Message Wait in Executive Secretary pair 36 Send SMS Message 37 Register Mobile Extension 38 Activate Mobile Extension 39 Register Moblie Extension CLI 41 xx Set Wake Up Time Input time 24 hour clock 42 Erase Wake Up Timer 51 xx Custom Pre defined Message Display Select Message 00 20 52 xx Register Custom Mes...

Page 46: ... Assign LOOP Button 86 Assign ATD INTRUSION Button 87 Assign ICM Button 88 Assign CAMP ON Button 89 Assign KEYPAD FACILITY Button 8 Assign OHVO Button 90 SPEED Button Assignment 91 CONF Button Assignment 92 CALL BACK Button Assignment 93 DND Button Assignment 94 FLASH Button Assignment 95 MUTE Button Assignment 96 MONITOR Button Assignment 97 REDIAL Button Assignment 98 FWD Button Assignment 99 As...

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