Lexmark XC9445 User Manual Download Page 478 | Manualshive

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background image

Scanner does not respond

Action

Yes

No

Step 1

a

Check if the power cord is connected properly to the printer
and the electrical outlet.

CAUTION—POTENTIAL INJURY:

To avoid the risk of ﬁre

or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.

b

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 2.

Step 2

a

Check if the printer is turned on.

b

Resolve any error messages that appear on the display.

c

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 3.

Step 3

a

Turn off the printer, wait for about 10 seconds, and then turn the
printer on.

b

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Contact

Adjusting scanner registration

1

From the home screen, touch

Settings

>

Device

>

Maintenance

>

Conﬁguration Menu

>

Scanner

Conﬁguration

>

Scanner Manual Registration

.

2

In the Print Quick Test menu, touch

Start

.

3

Place the Print Quick Test page on the scanner glass, and then touch

Flatbed Registration

.

4

In the Copy Quick Test menu, touch

Start

.

5

Compare the Copy Quick Test page with the original document.

Note:

If the margins of the test page are different from the original document, then adjust Left Margin and

Top Margin.

6

Repeat

until the margins of the Copy Quick Test page closely match the original document.

Adjusting ADF registration

1

From the home screen, touch

Settings

>

Device

>

Maintenance

>

Conﬁguration Menu

>

Scanner

Conﬁguration

>

Scanner Manual Registration

.

2

In the Print Quick Test menu, touch

Start

.

Troubleshoot a problem

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Summary of Contents for XC9445

Page 1: ...CX942 CX943 CX944 XC9445 XC9455 XC9465 MFPs User s Guide May 2022 www lexmark com Machine type 7580 Models 478 498 678 698 878 898 ...

Page 2: ...p and using the home screen applications 37 Setting up and using the accessibility features 42 Setting up the printer to fax 45 Conﬁguring the e mail SMTP settings 53 Loading paper and specialty media 61 Installing and updating software drivers and ﬁrmware 76 Installing hardware options 79 Networking 177 Secure the printer 181 Locating the security slot 181 Erasing printer memory 181 Erasing print...

Page 3: ...1 Copy 192 Using the automatic document feeder and scanner glass 192 Making copies 192 Copying photos 192 Copying on letterhead 193 Copying on both sides of the paper 193 Reducing or enlarging copies 193 Collating copies 193 Placing separator sheets between copies 193 Copying multiple pages onto a single sheet 194 Copying cards 194 Stapling copies 194 Punching holes in copies 194 Creating a bookle...

Page 4: ... Forwarding a fax 199 Scan 201 Using the automatic document feeder and scanner glass 201 Scanning to a computer 201 Scanning to an FTP server 202 Creating an FTP shortcut 203 Scanning to a network folder 203 Creating a network folder shortcut 203 Scanning to a ﬂash drive 204 Use printer menus 205 Menu map 205 Device 206 Print 221 Paper 230 Copy 233 Fax 237 E mail 252 FTP 259 USB Drive 262 Network ...

Page 5: ...her location 396 Shipping the printer 396 Troubleshoot a problem 397 Print quality problems 397 Printing problems 398 The printer is not responding 423 Unable to read ﬂash drive 424 Enabling the USB port 424 Clearing jams 425 Network connection problems 459 Hardware options problems 461 Issues with supplies 462 Paper feed problems 463 E mailing problems 466 Faxing problems 467 Scanning problems 47...

Page 6: ...Notices 483 Index 497 Contents 6 ...

Page 7: ...Y Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the powe...

Page 8: ...20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing...

Page 9: ... battery in this product is not intended to be replaced There is a danger of explosion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations This product is designed tested and approved to meet strict global safety standards with the use of speciﬁc ma...

Page 10: ... maintaining the printer Troubleshooting and solving problems Information Center Go to https infoserve lexmark com How to videos Go to https infoserve lexmark com idv Touch Screen Guide Go to http support lexmark com Setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help information for using the printer software Help fo...

Page 11: ...l number For more information see Finding the printer serial number on page 11 Safety information Regulatory information Warranty information Environmental information Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the...

Page 12: ...inter Printer conﬁgurations Note Make sure to conﬁgure the printer on a ﬂat sturdy and stable surface Basic model 1 Automatic document feeder ADF 2 Control panel 3 Standard bin 4 Standard 2 x 520 sheet tray 5 Multipurpose feeder Learn about the printer 12 ...

Page 13: ...rniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed Learn about the printer 13 ...

Page 14: ...s installed 6 Optional 2000 sheet tandem tray 7 Optional 2000 sheet tray 8 Paper transport Note Supported only if the booklet ﬁnisher or staple hole punch ﬁnisher is installed Using the control panel Control panel part Function 1 Power button Turn on or turn off the printer Note To turn off the printer press and hold the power button for ﬁve seconds Set the printer to Sleep mode Wake the printer f...

Page 15: ...ographic printing For more information see the Paper and Specialty Media Guide Paper characteristics The following paper characteristics affect print quality and reliability Consider these factors before printing on them Weight Trays can feed paper of varying weights Paper lighter than 60 g m2 16 lb may not be stiff enough to feed properly and may cause jams For more information see the Supported ...

Page 16: ...papers that are used to make copies without carbon paper They are also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Preprinted papers that require a registration the precise print location on the page greater than 2...

Page 17: ...n the preprinted form or letterhead affects print quality When in doubt contact your paper supplier When printing on letterhead load the paper in the proper orientation for your printer For more information see the Paper and Specialty Media Guide Supported paper sizes Paper sizes supported by the standard tray MPF envelope tray and two sided printing Paper size Standard 2 x 520 sheet tray Multipur...

Page 18: ... x 17 in X Legal1 215 9 x 355 6 mm 8 5 x 14 in X Letter 215 9 x 279 4 mm 8 5 x 11 in 2 X Oﬁcio Mexico 1 215 9 x 340 4 mm 8 5 x 13 4 in X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 99 99 x 147 99 mm 3 93 x 5 83 in to 296 93 x 431 8 mm 11 69 x 17 in 4 Supports paper sizes ranging from 88 9 x 98 38 mm 3 5 x 3 87 in to 320 04 x 1320...

Page 19: ...pe 176 x 250 mm 6 93 x 9 84 in X 1 X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X 2 X DL Envelope 110 x 220 mm 4 33 x 8 66 in X 2 X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 99 99 x 147 99 mm 3 93 x 5 83 in to 296 93 x 431 8 mm 11 69 x 17 in 4 Supports paper sizes ranging from 88 9 x 98 38 mm 3 5 x 3 87 in to 320 04 x 1320 8 mm 12...

Page 20: ... 266 7 mm 7 25 x 10 5 in 2 2 Folio1 215 9 x 330 2 mm 8 5 x 13 in X X Hagaki 100 x 148 mm 3 94 x 5 83 in 1 X X JIS B41 257 x 364 mm 10 12 x 14 33 in 1 X X JIS B5 182 x 257 mm 7 17 x 10 1 in 2 2 Ledger1 279 4 x 4431 8 mm 11 x 17 in 1 X X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 99 99 x 147 99 mm 3 93 x 5 83 in to 296 93 x 431 8 ...

Page 21: ...3 875 x 7 5 in X X X 9 Envelope 98 4 x 225 4 mm 3 875 x 8 9 in X X X 10 Envelope 104 8 x 241 3 mm 4 12 x 9 5 in X X X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X X X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X X X DL Envelope 110 x 220 mm 4 33 x 8 66 in X X X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 99 99 x 147 99 mm 3 93 x 5 83 i...

Page 22: ...1320 8 mm 52 in X Executive 184 2 x 266 7 mm 7 25 x 10 5 in Folio1 215 9 x 330 2 mm 8 5 x 13 in Hagaki1 100 x 148 mm 3 94 x 5 83 in JIS B41 257 x 364 mm 10 12 x 14 33 in JIS B5 182 x 257 mm 7 17 x 10 1 in 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 88 9 x 98 38 mm 3 5 x 3 87 in to 320 04 x 1320 8 mm 12 6 x 52 in 4 Supports paper ...

Page 23: ...Universal 3 4 X 7 3 4 Envelope2 98 4 x 190 5 mm 3 875 x 7 5 in 9 Envelope2 98 4 x 225 4 mm 3 875 x 8 9 in 10 Envelope2 104 8 x 241 3 mm 4 12 x 9 5 in B5 Envelope2 176 x 250 mm 6 93 x 9 84 in 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 88 9 x 98 38 mm 3 5 x 3 87 in to 320 04 x 1320 8 mm 12 6 x 52 in 4 Supports paper sizes ranging ...

Page 24: ...210 x 297 mm 8 27 x 11 7 in A5 148 x 210 mm 5 83 x 8 27 in 2 X 2 2 6 A6 105 x 148 mm 4 13 x 5 83 in X X X X X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 88 9 x 98 38 mm 3 5 x 3 87 in to 296 93 x 431 8 mm 11 69 x 17 in 4 Supports paper sizes ranging from 190 x 139 7 mm 7 48 x 5 5 in to 296 93 x 431 8 mm 11 69 x 17 in 5 Supports p...

Page 25: ... only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 88 9 x 98 38 mm 3 5 x 3 87 in to 296 93 x 431 8 mm 11 69 x 17 in 4 Supports paper sizes ranging from 190 x 139 7 mm 7 48 x 5 5 in to 296 93 x 431 8 mm 11 69 x 17 in 5 Supports paper sizes ranging from 202 9 x 182 03 mm 7 99 x 7 17 in to 296 93 x 431 8 mm 11 69 x 17 in 6 Supports only up to two...

Page 26: ...6 38 x 9 01 in 1 X X X X X X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports paper sizes ranging from 88 9 x 98 38 mm 3 5 x 3 87 in to 296 93 x 431 8 mm 11 69 x 17 in 4 Supports paper sizes ranging from 190 x 139 7 mm 7 48 x 5 5 in to 296 93 x 431 8 mm 11 69 x 17 in 5 Supports paper sizes ranging from 202 9 x 182 03 mm 7 99 x 7 17 in to 296 93 x 431 8 mm 11 ...

Page 27: ...to 320 04 x 1320 8 mm 12 6 x 52 in 9 Supports paper sizes ranging from 209 97 x 148 mm 8 27 x 5 83 in to 296 93 x 431 8 mm 11 69 x 17 in Paper sizes supported by the trifold Z fold ﬁnisher and the booklet ﬁnisher Paper size Trifold Z fold ﬁnisher Booklet ﬁnisher Trifold Z fold Stack Offset Staple Hole punch Fold A3 297 x 420 mm 11 69 x 16 54 in X 1 1 X 1 X A4 210 x 297 mm 8 27 x 11 7 in X X X A5 1...

Page 28: ... in X X 2 X 2 X Ledger1 279 4 x 4431 8 mm 11 x 17 in X 1 1 X 1 X Legal1 215 9 x 355 6 mm 8 5 x 14 in X X 1 1 X 1 X Letter 215 9 x 279 4 mm 8 5 x 11 in X 1 X X Oﬁcio Mexico 1 215 9 x 340 4 mm 8 5 x 13 4 in X X 1 1 X 1 X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports only up to two hole punching when loaded in long edge orientation 4 Supports paper sizes rang...

Page 29: ...2 x 9 5 in X X X X X X X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X X 1 X X X X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X X 1 X X X X DL Envelope 110 x 220 mm 4 33 x 8 66 in X X X X X X X 1 Loads only in short edge orientation 2 Loads only in long edge orientation 3 Supports only up to two hole punching when loaded in long edge orientation 4 Supports paper sizes ranging from 202 9 x 181 86 mm 7 99 ...

Page 30: ...tom Type X Envelope X X Glossy X Heavy Glossy X Heavy Paper X Labels X X Letterhead X Light Paper X Plain Paper X Preprinted X Recycled X Rough Envelope X X Rough Cotton X Transparencies X X X X Vinyl Labels X X X X Paper types supported by the optional trays Paper type Optional 2 x 520 sheet tray Optional 2000 sheet tandem tray Optional 2000 sheet tray Bond Card Stock Colored Paper Custom Type En...

Page 31: ...r Plain Paper Preprinted Recycled Rough Envelope X X X Rough Cotton Transparencies X X X Vinyl Labels X X X Paper types supported by the output bins Paper type Standard bin Dual catch bin Stack Offset Stack Bond Card Stock Colored Paper Custom Type Envelope Glossy Heavy Glossy Heavy Paper Labels Letterhead Light Paper Plain Paper Learn about the printer 31 ...

Page 32: ... ﬁnisher Paper type Staple ﬁnisher Staple hole punch ﬁnisher Stack Offset Staple Stack Offset Staple Hole punch Bond Card Stock X X Colored Paper Custom Type Envelope X X X X X X Glossy Heavy Glossy X X Heavy Paper X X Labels X X X X X Letterhead Light Paper Plain Paper Preprinted Recycled Rough Envelope X X X X X X Rough Cotton X X Transparencies X X X X X X X Vinyl Labels X X X X X X X Learn abo...

Page 33: ... Light Paper Plain Paper Preprinted X X Recycled Rough Envelope X X X X X X X Rough Cotton X X X X Transparencies X X X X X X X Vinyl Labels X X X X X X X Notes Labels envelopes and card stock always print at reduced speed Card stock is supported in two sided printing only up to 163 g m2 90 lb bond Anything heavier is supported only in one sided printing Vinyl labels are supported for occasional u...

Page 34: ... 12 57 lb bond Notes For 60 176 g m2 16 47 lb bond paper grain long ﬁbers are recommended Paper less than 75 g m2 20 lb bond must be printed with Paper Type set to Light Paper Failure to do so may cause excessive curl which can lead to feeding errors especially in more humid environments Two sided printing supports paper weight from 60 162 g m2 16 43 lb bond paper 100 cotton content maximum weight...

Page 35: ...s product near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humidit...

Page 36: ...near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY To reduce the risk of ﬁre use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Aus...

Page 37: ...rd wall jack RJ 11 DSL ﬁlter or VoIP adapter or any other adapter that allows you to access the telephone line to send and receive faxes 5 Power cord socket Connect the printer to a properly grounded electrical outlet Setting up and using the home screen applications Using the home screen Note Your home screen may vary depending on your home screen customization settings administrative setup and a...

Page 38: ... touching the top section of the home screen 9 Held Jobs Show all the current held print jobs 10 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen 11 USB Drive View select or print photos and documents from a ﬂash drive 12 Scan Proﬁles Scan and save documents directly to the computer 13 FTP Scan and save documents directl...

Page 39: ...gn a name To restore the name of an app select the app name click Edit and then select Restore app label To add a space between apps click select BLANK SPACE and then click Add To arrange the apps drag the app names in the order that you want To restore the default home screen click Restore home screen 4 Apply the changes Supported applications Application Printer models Scan Center CX942 CX943 CX...

Page 40: ...r the shortcut number Setting up Card Copy 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Apps Card Copy Conﬁgure Not...

Page 41: ...Running a slide show from a ﬂash drive 1 Insert a ﬂash drive into the USB port 2 From the home screen touch Slideshow Images appear in alphabetical order Note You can remove the ﬂash drive after the slide show starts but the images are not stored in the printer If the slide show stops then insert the ﬂash drive again to view the images Using Customer Support Notes This application is supported onl...

Page 42: ... display until you hear a voice message 2 Using two ﬁngers touch OK Note If the gesture does not work then apply more pressure From the keyboard 1 Press and hold the 5 key until you hear a voice message 2 Press Tab to navigate the focus cursor to the OK button and then press Enter Notes When Voice Guidance is activated always use two ﬁngers to select any item on the display Voice Guidance has limi...

Page 43: ... screen Swipe up then down using one ﬁnger Move to the ﬁrst item on the screen Pan Access parts of the zoomed image that are beyond the limit of the screen Note Use two ﬁngers to drag a zoomed image Swipe up then right using one ﬁnger Increase the volume Note This gesture is also applicable when the printer is in normal mode Swipe down then right using one ﬁnger Decrease the volume Note This gestu...

Page 44: ...usting the default headphone volume 1 From the home screen touch Settings Device Accessibility 2 Adjust the headphone volume Note The volume resets to the default value after the user exits Accessibility mode or when the printer wakes from Sleep or Hibernate mode Adjusting the default internal speaker volume 1 From the home screen touch 2 Adjust the volume Notes If Quiet Mode is enabled then audib...

Page 45: ...contact the place where you purchased the printer Setting up the fax function using analog fax Notes Some connection methods are applicable only in some countries or regions If the fax function is enabled and not fully set up then the indicator light may blink red If you do not have a TCP IP environment then use the control panel to set up fax Warning Potential Damage To avoid loss of data or prin...

Page 46: ...he printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax Fax Setup General Fax Settings 3 Conﬁgure the settings 4 Apply the changes Set up install and conﬁgur...

Page 47: ... Fax Mode is set to Fax 3 In the Fax Name ﬁeld type a unique name 4 In the Fax Number ﬁeld enter the fax number that etherFAX provided 5 From the Fax Transport menu select etherFAX Notes This menu shows up only when more than one fax transport is available If the printer only has etherFAX installed then it is automatically conﬁgured 6 Apply the changes Setting up the fax function using fax server ...

Page 48: ...rvice provider 8 Apply the changes Setting up fax using a standard telephone line Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 45 CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightnin...

Page 49: ...nswer to On or manually set Auto Answer to Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have set...

Page 50: ... receive faxes automatically Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to 6 Setting up fax in countries or regions with different telephone wall jacks and plugs Note These instructions apply only to printers that support analog fax For more information see ...

Page 51: ...For users in Australia the cord must be approved by the Australian Communications and Media Authority The standard wall jack adopted by most countries or regions is RJ 11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separ...

Page 52: ...other device with a non RJ 11 connector to the same wall jack then connect it directly to the telephone adapter Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line Each telephone number is assigned a different ring pattern 1 From the home screen touch Settings Fax Fax Setup Fax Receive Settings Admin Controls Answer On ...

Page 53: ...send a scanned document through e mail The settings vary with each e mail service provider Before you begin make sure that the printer is connected to a network and that the network is connected to the Internet Using the Embedded Web Server 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appea...

Page 54: ... 163 com NetEase Mail mail yeah net Outlook Live or Microsoft 365 QQ Mail Sina Mail Sohu Mail Yahoo Mail Zoho Mail Notes If you encounter errors using the settings provided then contact your e mail service provider For e mail service providers that are not on the list contact your provider AOL Mail Setting Value Primary SMTP Gateway smtp aol com Primary SMTP Gateway Port 587 Use SSL TLS Required R...

Page 55: ...abled on your Google account To enable two step veriﬁcation go to the Google Account Security page log in to your account and then from the Signing in to Google section click 2 Step Veriﬁcation Setting Value Primary SMTP Gateway smtp gmail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Pl...

Page 56: ...te Password Mail com Setting Value Primary SMTP Gateway smtp mail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Account password NetEase Mail mail 126 com Note Make sure that the S...

Page 57: ...e SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled NetEase Mail mail yeah net Note Make sure that t...

Page 58: ...ord Account password or app password Notes For accounts with two step veriﬁcation disabled use your account password For outlook com or hotmail com accounts with two step veriﬁcation enabled use an app password To create an app password go to the Outlook Live Account Management page and then log in to your account Note For additional setup options for business using Microsoft 365 go to the Microso...

Page 59: ... SSL TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization code Note To create an authorization code from the e mail home page click Settings More settings User end POP IMAP SMTP and then enable Authorization code st...

Page 60: ...s SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password App password Note To create an app password go to the Yahoo Account Security page log in to your account and then click Generate app password Zoho Mail Setting Value Primary SMTP Gateway smtp zoho com Primary SMTP Gateway Port 587 Use SSL TLS Required Requi...

Page 61: ...n paper For specialty media like labels card stock or envelopes do the following 1 From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type select a paper source 2 Set the size and type of the specialty media Conﬁguring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading the 520 sheet tray CAUTIO...

Page 62: ...lign the paper edges before loading 4 Load the paper stack with the printable side faceup When loading letterhead or prepunched paper do either of the following For one sided long edge printing Load letterhead faceup with the header toward the back of the tray Set up install and conﬁgure 62 ...

Page 63: ...ort edge printing Load letterhead faceup with the header toward the left side of the tray Load prepunched paper faceup with the holes against the front of the tray For two sided long edge printing Load letterhead facedown with the header toward the back of the tray Set up install and conﬁgure 63 ...

Page 64: ...e header toward the left side of the tray Load prepunched paper facedown with the holes against the back of the tray Notes Do not slide paper into the tray Make sure that the side guides ﬁt snugly against the paper Make sure that the stack height is below the maximum paper ﬁll indicator Overﬁlling may cause paper jams Set up install and conﬁgure 64 ...

Page 65: ... the images are rotated to 180 when printed Loading the 2000 sheet tandem tray CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray Note To avoid jams do not pull out trays while the printer is busy Set up install and conﬁgure 65 ...

Page 66: ...nd align the paper edges before loading 4 Load the paper stack with the printable side faceup When loading letterhead or prepunched paper do either of the following For one sided printing Load letterhead faceup with the header toward the back of the tray Set up install and conﬁgure 66 ...

Page 67: ...oles against the left side of the tray For two sided printing Load letterhead facedown with the header toward the back of the tray Load prepunched paper facedown with the holes against the right side of the tray Set up install and conﬁgure 67 ...

Page 68: ...e paper loaded in the tray Note When a ﬁnisher is installed the images are rotated to 180 when printed Loading the 2000 sheet tray CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray and then open the tray side door Note To avoid jams do not pull out trays while the printer is busy Set up install ...

Page 69: ...2 Adjust the guide at the back of the tray Do the same at the front of the tray Set up install and conﬁgure 69 ...

Page 70: ...er edges before loading 5 Load the paper stack with the printable side faceup When loading letterhead or prepunched paper do either of the following For one sided printing Load letterhead facedown with the header toward the back of the tray Set up install and conﬁgure 70 ...

Page 71: ... printing Load letterhead faceup with the header toward the back of the tray Load prepunched paper faceup with the holes against the left side of the tray Note Make sure that the stack height is below the maximum paper ﬁll indicator Overﬁlling may cause paper jams Set up install and conﬁgure 71 ...

Page 72: ...sher is installed the images are rotated to 180 when printed Loading the envelope tray CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the envelope tray Note To avoid jams do not pull out trays while the printer is busy Set up install and conﬁgure 72 ...

Page 73: ... the indicators on the bottom of the tray to position the guides 4 Load the envelopes with the ﬂap side down and against the left side of the tray Notes Make sure that the side guides ﬁt snugly against the envelopes Make sure that the stack height is below the maximum ﬁll indicator Overﬁlling may cause jams Set up install and conﬁgure 73 ...

Page 74: ...5 Insert the tray If necessary set the paper size and paper type to match the envelope loaded in the tray Loading the multipurpose feeder 1 Open the multipurpose feeder Set up install and conﬁgure 74 ...

Page 75: ...the paper For long edge feed For one sided printing load letterhead facedown with the header toward the rear of the printer Load hole punched paper facedown with the holes to the right side of the paper For two sided printing load letterhead faceup with the header toward the rear of the printer Load hole punched paper faceup with the holes to the left side of the paper Set up install and conﬁgure ...

Page 76: ...uration select a paper source 2 Set the same paper size and paper type for the trays that you are linking 3 From the home screen touch Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration Tray Linking 4 Touch Automatic To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperature of the fuser varies according to the spe...

Page 77: ... on page 179 Connect the printer to the computer using a USB cable For more information see Attaching cables on page 36 Note The USB cable is sold separately For Windows users 1 From a computer install the print driver Note For more information see Installing the printer software on page 76 2 Open Printers scanners and then click Add a printer or scanner 3 Depending on your printer connection do o...

Page 78: ...wser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Update Firmware 3 Do either of the following Click Check for updates I...

Page 79: ...older 2 Select the printer you want to update and then do either of the following For Windows 7 or later select Printer properties For earlier versions select Properties 3 Navigate to the Conﬁguration tab and then select Update Now Ask Printer 4 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options Supplies 2 Navigate to ...

Page 80: ...ll the packing material 3 Insert the envelope tray To make the envelope tray available for print jobs from the home screen touch Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration Envelope Tray Setup On Set up install and conﬁgure 80 ...

Page 81: ...ptional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer Set up install and conﬁgure 81 ...

Page 82: ... and then from the printer 3 Unpack the optional spacer and then remove all the packing material 4 Lock the casters to keep the spacer from moving 5 Remove the option installation cover under the left side of the printer Set up install and conﬁgure 82 ...

Page 83: ...f the printer 7 Align the printer with the spacer and then lower the printer into place CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift it safely Set up install and conﬁgure 83 ...

Page 84: ...8 Remove tray 2 9 Secure the spacer to the printer with screws Set up install and conﬁgure 84 ...

Page 85: ...10 Insert tray 2 11 Remove the connector cover from the rear of the printer 12 Secure the locking bracket to the printer and then attach the cover Set up install and conﬁgure 85 ...

Page 86: ...rd to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 15 Turn on the printer Set up install and conﬁgure 86 ...

Page 87: ...ling optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer Set up install and conﬁgure 87 ...

Page 88: ...e optional tray and then remove all the packing material 4 Store the sheet that came with the optional tray into the compartment in tray 1 Note The sheet has critical information that the service technician needs when repairing or replacing the optional tray Set up install and conﬁgure 88 ...

Page 89: ...oving 6 Remove the option installation cover under the left side of the printer 7 Pull out the lifting handle on the left side of the printer 8 Align the printer with the optional tray and then lower the printer into place Set up install and conﬁgure 89 ...

Page 90: ...CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift it safely 9 Remove tray 2 Set up install and conﬁgure 90 ...

Page 91: ...10 Secure the optional tray to the printer with screws 11 Insert tray 2 12 Remove the connector cover from the rear of the printer Set up install and conﬁgure 91 ...

Page 92: ...13 Connect the tray connector to the printer and then attach the cover 14 Adjust the levelers to make sure that all sides of the printers have the same height Set up install and conﬁgure 92 ...

Page 93: ...ock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 16 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 79 Set up install and conﬁgure 93 ...

Page 94: ...alling optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer Set up install and conﬁgure 94 ...

Page 95: ...e optional tray and then remove all the packing material 4 Store the sheet that came with the optional tray into the compartment in tray 1 Note The sheet has critical information that the service technician needs when repairing or replacing the optional tray Set up install and conﬁgure 95 ...

Page 96: ...5 Lock the casters to keep the optional tray from moving 6 Open door B 7 Remove the option installation cover under the left side of the printer Set up install and conﬁgure 96 ...

Page 97: ...r 9 Align the printer with the optional tray and then lower the printer into place CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift it safely 10 Close door B Set up install and conﬁgure 97 ...

Page 98: ...11 Remove tray 2 12 Secure the optional tray to the printer with screws 13 Insert tray 2 Set up install and conﬁgure 98 ...

Page 99: ...14 Remove the connector cover from the rear of the printer 15 Connect the tray connector to the printer and then attach the cover Set up install and conﬁgure 99 ...

Page 100: ...Y To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 18 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 79 Set up install and conﬁgure 100 ...

Page 101: ...ng optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer Set up install and conﬁgure 101 ...

Page 102: ...e optional tray and then remove all the packing material 4 Remove the leveling screw from the left side of the printer Note Do not throw away the screw 5 Attach the docking bracket to the printer Note Use the docking bracket that came with the optional tray Set up install and conﬁgure 102 ...

Page 103: ...6 Install the optional tray Set up install and conﬁgure 103 ...

Page 104: ...7 Connect the tray connector to the printer Set up install and conﬁgure 104 ...

Page 105: ...URY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 10 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 79 Set up install and conﬁgure 105 ...

Page 106: ...Installing the banner tray 1 Turn off the printer Set up install and conﬁgure 106 ...

Page 107: ... cord from the electrical outlet and then from the printer 3 Open the multipurpose feeder and then extend the side guides 4 Unpack the banner tray and then remove all the packing material Set up install and conﬁgure 107 ...

Page 108: ...5 Attach the banner tray to the multipurpose feeder 6 Push the banner roll catch toward the printer Set up install and conﬁgure 108 ...

Page 109: ...7 Load banner paper into the tray with the leading edge going under the banner roll catch Set up install and conﬁgure 109 ...

Page 110: ...ower cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 10 Turn on the printer Set up install and conﬁgure 110 ...

Page 111: ...Installing the working shelf 1 Turn off the printer Set up install and conﬁgure 111 ...

Page 112: ...ing a ﬂat head screwdriver remove the cover plates 3 Unpack the working shelf 4 Attach the mounting bracket to the printer 5 Attach the working shelf to the mounting bracket Set up install and conﬁgure 112 ...

Page 113: ...6 Secure the shelf to the printer 7 Turn on the printer Set up install and conﬁgure 113 ...

Page 114: ...Installing the dual catch bin 1 Unpack the dual catch bin 2 Attach the dual catch bin to the printer Set up install and conﬁgure 114 ...

Page 115: ...tional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer Set up install and conﬁgure 115 ...

Page 116: ...2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the standard bin Note Do not throw away the bin Set up install and conﬁgure 116 ...

Page 117: ...4 Open the front door and then remove the blue knob Note Do not throw away the knob Set up install and conﬁgure 117 ...

Page 118: ...5 Remove the standard bin side cover Note Do not throw away the cover 6 Unpack the staple ﬁnisher and then remove all the packing material Set up install and conﬁgure 118 ...

Page 119: ...Close the front door 9 Secure the ﬁnisher to the printer Note Use the screws that came with the ﬁnisher 10 Secure the ﬁnisher cable to the printer Note Use the clamps that came with the ﬁnisher Set up install and conﬁgure 119 ...

Page 120: ...Set up install and conﬁgure 120 ...

Page 121: ...ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 13 Turn on the printer Add the ﬁnisher in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 79 Set up install and conﬁgure 121 ...

Page 122: ...ng optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer Set up install and conﬁgure 122 ...

Page 123: ...ord from the electrical outlet and then from the printer 3 Unpack the staple hole punch ﬁnisher and then remove all the packing material 4 Insert the staple cartridge holder into the ﬁnisher Set up install and conﬁgure 123 ...

Page 124: ...5 Attach the brackets to the ﬁnisher 6 Insert the bin into the ﬁnisher 7 Remove the standard bin Note Do not throw away the standard bin Set up install and conﬁgure 124 ...

Page 125: ...8 Open the front door and then remove the blue knob Note Do not throw away the blue knob Set up install and conﬁgure 125 ...

Page 126: ...de cover Note Do not throw away the standard bin side cover 10 Close the front door 11 Insert the paper transport and then use the screws to secure it Note Use the screws that came with the ﬁnisher Set up install and conﬁgure 126 ...

Page 127: ...12 Attach the ﬁnisher to the printer Set up install and conﬁgure 127 ...

Page 128: ...13 Adjust the leveling screws to make sure that all sides of the ﬁnisher have the same height as the printer Set up install and conﬁgure 128 ...

Page 129: ...14 Open the ﬁnisher door and then install the screw to the left part of the ﬁnisher 15 Close the ﬁnisher door Set up install and conﬁgure 129 ...

Page 130: ...16 Connect the paper transport cable to the rear of the ﬁnisher Set up install and conﬁgure 130 ...

Page 131: ... power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 20 Turn on the printer Set up install and conﬁgure 131 ...

Page 132: ...avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off t...

Page 133: ...plug the power cord from the electrical outlet and then from the printer 3 Unpack the booklet ﬁnisher and then remove all the packing material 4 Open the booklet ﬁnisher door Set up install and conﬁgure 133 ...

Page 134: ...5 Remove the packing material inside the booklet ﬁnisher 6 Insert the staple cartridge holder 7 Insert the hole punch box Set up install and conﬁgure 134 ...

Page 135: ...8 Close the booklet ﬁnisher door 9 Insert the bins Set up install and conﬁgure 135 ...

Page 136: ...10 Insert the booklet ﬁnisher cable Set up install and conﬁgure 136 ...

Page 137: ...11 Remove the standard bin Note Do not throw away the standard bin 12 Open the front door and then remove the blue knob Note Do not throw away the knob Set up install and conﬁgure 137 ...

Page 138: ...13 Remove the standard bin side cover Note Do not throw away the bin side cover 14 Close the front door Set up install and conﬁgure 138 ...

Page 139: ...15 Attach the installation bracket for the ﬁnisher 16 Insert the paper transport and then use the screws to secure it Note Use the screws that came with the ﬁnisher Set up install and conﬁgure 139 ...

Page 140: ...17 Remove the rear ports cover 18 Secure the cable Set up install and conﬁgure 140 ...

Page 141: ...19 Attach the rear ports cover 20 Attach the brackets at the bottom of the ﬁnisher 21 Open the booklet ﬁnisher door Set up install and conﬁgure 141 ...

Page 142: ...22 Using a ﬂat head screwdriver remove the screw and then close the ﬁnisher door 23 Attach the ﬁnisher to the printer Set up install and conﬁgure 142 ...

Page 143: ...24 Open the ﬁnisher door use the screw to secure the ﬁnisher to the printer and then close the door Set up install and conﬁgure 143 ...

Page 144: ...25 Rotate the side wheels of the ﬁnisher clockwise to make sure that all sides of the ﬁnisher have the same height Set up install and conﬁgure 144 ...

Page 145: ...risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 28 Turn on the printer Add the ﬁnisher in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 79 Set up install and conﬁgure 145 ...

Page 146: ...time after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Note To install the trifold Z fold ﬁnisher you must ﬁrst install a booklet ﬁnisher 1 Turn off the printer Set up install and conﬁgure 146 ...

Page 147: ...2 Unplug the power cord from the electrical outlet and then from the printer Set up install and conﬁgure 147 ...

Page 148: ...3 Unplug the booklet ﬁnisher cables from the printer Set up install and conﬁgure 148 ...

Page 149: ...4 Open the booklet ﬁnisher door use a ﬂat head screwdriver to remove the screw and metal bracket and then close the door Set up install and conﬁgure 149 ...

Page 150: ...5 Remove the booklet ﬁnisher 6 Unpack the trifold Z fold ﬁnisher and then remove all the packing material 7 Open the ﬁnisher door Set up install and conﬁgure 150 ...

Page 151: ...8 Remove the trifold bin attach the screws to the bin and then insert the bin Set up install and conﬁgure 151 ...

Page 152: ...9 Using a ﬂat head screwdriver attach the installation bracket for the trifold Z fold ﬁnisher remove the screw and then close the ﬁnisher door Set up install and conﬁgure 152 ...

Page 153: ... Attach the trifold Z fold ﬁnisher to the printer 11 Open the trifold Z fold ﬁnisher door use the screw to secure the ﬁnisher to the printer and then close the ﬁnisher door Set up install and conﬁgure 153 ...

Page 154: ...12 Remove the wrench and then adjust the leveling screws to make sure that the front of the ﬁnisher has the same height as the printer Set up install and conﬁgure 154 ...

Page 155: ...13 Adjust the leveling screws to make sure that the rear of the ﬁnisher has the same height as the printer Set up install and conﬁgure 155 ...

Page 156: ...14 Attach the wrench to the trifold Z fold ﬁnisher 15 Attach the booklet ﬁnisher to the trifold Z fold ﬁnisher Set up install and conﬁgure 156 ...

Page 157: ...16 Open the booklet ﬁnisher door use the screw to secure the booklet ﬁnisher to the trifold Z fold ﬁnisher and then close the booklet ﬁnisher door Set up install and conﬁgure 157 ...

Page 158: ...17 Adjust the leveling screws to make sure that all sides of the ﬁnisher have the same height Set up install and conﬁgure 158 ...

Page 159: ...8 Connect the cables to the printer ports and ﬁnisher ports 19 Connect the printer and ﬁnisher power cords to the printer and the ﬁnisher and then to the electrical outlet Set up install and conﬁgure 159 ...

Page 160: ...sible Note If the outlet is 120 or 220 volts then you may connect both power cords to the same outlet If the outlet is 100 or 110 volts then you must connect the power cords to separate outlets 20 Turn on the printer Add the ﬁnisher in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 79 Set up install and conﬁgure 16...

Page 161: ...tional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer Set up install and conﬁgure 161 ...

Page 162: ...ng a ﬂat head screwdriver remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors Set up install and conﬁgure 162 ...

Page 163: ...5 Unpack the hard disk Warning Potential Damage Do not touch or press the center of the hard disk Set up install and conﬁgure 163 ...

Page 164: ...6 Attach the hard disk to the controller board Set up install and conﬁgure 164 ...

Page 165: ...7 Attach the hard disk connector cable to the controller board Set up install and conﬁgure 165 ...

Page 166: ...8 Attach the controller board access cover Set up install and conﬁgure 166 ...

Page 167: ...that is near the product and easily accessible Installing wireless modules Installing MarkNet N8372 Wireless Print Server 1 Turn off the printer 2 Apply isopropyl alcohol to a damp soft lint free cloth and then wipe the surface around the USB port 3 Install the wireless module Notes Apply ﬁrm pressure to make sure that the tape sticks to the surface of the printer Make sure that the printer surfac...

Page 168: ...s best bonded to the printer after 72 hours 4 Check for a gap between the module and the printer then attach the spacer module if necessary 5 Attach the NFC card 6 Turn on the printer Set up install and conﬁgure 168 ...

Page 169: ... other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove the rear ports cover 3 Using a ﬂat head screwdriver remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity T...

Page 170: ...Set up install and conﬁgure 170 ...

Page 171: ...4 Remove the internal solutions port ISP cover 5 Unpack the ISP kit 1 ISP 2 Mounting bracket Set up install and conﬁgure 171 ...

Page 172: ...3 Thumbscrews 4 Housing Note Not applicable for this printer model 5 ISP extended cable 6 Attach the mounting bracket to the controller board Set up install and conﬁgure 172 ...

Page 173: ...7 Attach the ISP to the mounting bracket 8 Connect the ISP extended cable to the ISP connector on the controller board Set up install and conﬁgure 173 ...

Page 174: ...9 Secure the ISP to the printer Set up install and conﬁgure 174 ...

Page 175: ...10 Attach the controller board access cover Set up install and conﬁgure 175 ...

Page 176: ...ers are conﬁgured to use the network name instead of an IP address then do not change the conﬁguration If you are adding a wireless internal solutions port ISP to a printer previously conﬁgured for an Ethernet connection then disconnect the printer from the Ethernet network For Windows users 1 Open the printers folder 2 From the shortcut menu of the printer with the new ISP open the printer proper...

Page 177: ... Setup Using Mobile App Printer ID 3 From your mobile device launch the application and then accept the Terms of Use Note If necessary grant permissions 4 Tap Connect to Printer Go to Wi Fi Settings 5 Connect your mobile device to the printer wireless network 6 Return to the application and then tap Setup Wi Fi Connection 7 Select a Wi Fi network and then type the network password 8 Tap Done Conne...

Page 178: ...nnect directly to a Wi Fi Direct enabled printer without using an access point wireless router 1 From the home screen touch Settings Network Ports Wi Fi Direct 2 Conﬁgure the settings Enable Wi Fi Direct Enables the printer to broadcast its own Wi Fi Direct network Wi Fi Direct Name Assigns a name for the Wi Fi Direct network Wi Fi Direct Password Assigns the password for negotiating the wireless ...

Page 179: ... password Connecting a computer to the printer Before connecting your computer make sure that Wi Fi Direct has been conﬁgured For more information see Conﬁguring Wi Fi Direct on page 178 For Windows users 1 Open Printers scanners and then click Add a printer or scanner 2 Click Show Wi Fi Direct printers and then select the printer Wi Fi Direct name 3 From the printer display take note of the eight...

Page 180: ...e malfunctioning Contact your administrator for assistance Setting up serial printing Windows only 1 Set the parameters in the printer a From the control panel navigate to the menu for the port settings b Locate the menu for the serial port settings and then adjust the settings if necessary c Apply the changes 2 From your computer open the printers folder and then select your printer 3 Open the pr...

Page 181: ...ile memory device and network settings security settings and embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Touch the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Touch Start initial setup wizard or Leave printer offline and then touch Next 4 Start the operation Note This process also destroys t...

Page 182: ... printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Nonvolatile memory The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types store the operating system printer settings and network information They also store scanner and bookmark settings and embedded solutions Hard disk storage drive Some printers ...

Page 183: ... printer is removed from your premises for service The printer is sold to another organization Note To dispose a storage drive follow the policies and procedures of your organization Secure the printer 183 ...

Page 184: ...e the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution for mobile devices running on AndroidTM version 5 0 or later It allows you to print directly to any Mopria certiﬁed printer Note Make sure that you download the Mopria Print Service application from th...

Page 185: ...formation see Connecting a mobile device to the printer on page 179 1 From your mobile device launch a compatible application or select a document from your ﬁle manager 2 Depending on your mobile device do one of the following Tap Print Tap Print Tap Print 3 Select a printer and then adjust the settings if necessary 4 Print the document Printing a booklet Note Booklet printing is supported on any ...

Page 186: ...ther print jobs then Busy appears on the display 2 From the display touch the document that you want to print If necessary conﬁgure the print settings 3 Print the document To print another document touch USB Drive Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ﬂash drive or the printer in the area shown while actively printing reading or writing from the mem...

Page 187: ...id PIN Note When the limit is reached the print jobs for that user name are deleted Conﬁdential Job Expiration Set an individual expiration time for each held job before it is automatically deleted from the printer memory hard disk or intelligent storage drive Note A held job is either Conﬁdential Repeat Reserve or Verify Repeat Job Expiration Set the expiration time for print jobs that you want t...

Page 188: ... Print For Macintosh users Using AirPrint 1 With a document open choose File Print 2 Select a printer and then from the drop down menu following the Orientation menu choose PIN Printing 3 Enable Print with PIN and then enter a four digit PIN 4 Click Print 5 From the printer home screen release the print job Touch Held jobs select your computer name Conﬁdential enter the PIN select the print job Pr...

Page 189: ...intosh users 1 With a document open choose File Print 2 Select a printer and then from the drop down menu following the Orientation menu choose Finishing 3 Click Staple and then select a setting 4 Click Print Punching holes in printed sheets Note Before you begin make sure that the hole punch setting is conﬁgured From the home screen touch Settings Device Maintenance Conﬁguration Menu Finisher Con...

Page 190: ... Print For Macintosh users 1 With a document open choose File Print 2 Select a printer and then from the drop down menu following the Orientation menu choose Finishing 3 Click Fold and then select a setting 4 Click Print Using offset stacking in printed sheets For Windows users 1 With a document open click File Print 2 Select a printer and then click Properties Preferences Options or Setup 3 Click...

Page 191: ...ling a print job 1 From the home screen touch 2 Select the job to cancel Note You can also cancel a job by touching Job Queue Adjusting toner darkness 1 From the home screen touch Settings Print Quality 2 In the Toner Darkness menu adjust the settings Print 191 ...

Page 192: ...in media such as magazine clippings Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original document and output have the same paper size 2 From the home screen touch Copy and then specify the number of copies If necessary adjust the copy settings 3 Copy the...

Page 193: ... Sides 3 Touch 1 sided to 2 sided or 2 sided to 2 sided 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy Scale select a scale value Note Changing the size of the original document or output after setting Scale restores the scale value to Auto 3 Copy the document Collating copies 1 Load an origin...

Page 194: ...e that the original document and output have the same paper size 2 From the home screen touch Copy and then specify the number of copies If necessary adjust the copy settings 3 Touch Finishing Staple and then select the staple setting 4 Copy the document Punching holes in copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the o...

Page 195: ...inal document and output have the same paper size 2 From the home screen touch Copy and then specify the number of copies If necessary adjust the copy settings 3 Touch Finishing touch Fold and then select a fold setting 4 Copy the document Using offset stacking in copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original ...

Page 196: ...tos transparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Sending an e mail Before you begin make sure that the SMTP settings are conﬁgured For more information see Conﬁguring the e mail SMTP settings on page 53 Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen ...

Page 197: ...e clippings Place the document facedown in the corner with the arrow Sending a fax Note Make sure that fax is conﬁgured For more information see the Setting up the printer to fax section Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information If necessary adjust the settings 3 Send the fax ...

Page 198: ...e scanner glass 2 From the home screen touch Fax To enter the fax number Done 3 Touch Send Time conﬁgure the date and time and then touch OK 4 Send the fax Creating a fax destination shortcut Note Make sure that fax is conﬁgured For more information see Setting up the printer to fax on page 45 1 From the home screen touch Fax To 2 Enter the recipient number and then touch Done 3 Touch 4 Create a s...

Page 199: ...ured For more information see the Setting up the printer to fax section 1 From the home screen touch Settings Fax Fax Setup Fax Receive Settings Admin Controls 2 Set Block No Name Fax to On Holding faxes Note Make sure that analog fax or etherFAX is conﬁgured For more information see the Setting up the printer to fax section 1 From the home screen touch Settings Fax Fax Setup Fax Receive Settings ...

Page 200: ...t type and then conﬁgure the settings Note Take note of the shortcut number d Apply the changes 2 Click Settings Fax Fax Setup Fax Receive Settings Admin Controls 3 In the Fax Forwarding menu select Forward or Print and Forward 4 In the Forward to menu select the destination type and then type the shortcut number 5 Apply the changes Fax 200 ...

Page 201: ... facedown in the corner with the arrow Scanning to a computer Before you begin make sure that the computer and the printer are connected to the same network For Windows users Using Lexmark ScanBack Utility 1 From the computer run Lexmark ScanBack Utility and then click Next Note To download the utility go to www lexmark com downloads 2 Click Setup and then add the printer IP address Note View the ...

Page 202: ...om the Source menu select a scanner source 4 If necessary change the scan settings 5 Scan the document For Macintosh users Note Make sure that the printer is added to the computer For more information see Adding printers to a computer on page 77 1 Load an original document into the automatic document feeder or on the scanner glass 2 From the computer do either of the following Open Image Capture O...

Page 203: ...t the port number to 22 Use a shortcut by touching and then selecting the shortcut from the list 4 Scan the document Creating a network folder shortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using ...

Page 204: ...e scanned document to a folder touch Scan to select a folder and then touch Scan Here If the USB Drive screen does not appear then touch USB Drive on the control panel 4 Scan the document Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ﬂash drive or the printer in the area shown while actively printing reading or writing from the memory device Scan 204 ...

Page 205: ... mail Defaults Web Link Setup FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Wi Fi Direct AirPrint Mobile Services Management Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Restrict external network access Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Set...

Page 206: ...ay Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Date and Time Conﬁgure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone UTC 5 00 Network Time Protocol Enable NTP On NTP Server Enable Authentication None Conﬁgure the printer date and time and network time protocol Paper Sizes U S Metric...

Page 207: ...scan instead of displaying prompts Device Sounds Mute All Sounds Off Button Feedback On Volume 5 ADF Loaded Beep On Alarm Control Single Cartridge Alarm Single Speaker Mode On until Connected Ringer Volume On Conﬁgure the sound settings of the printer Screen Timeout 5 300 seconds 60 Set the idle time in seconds before the display shows the home screen or before the printer logs out a user account ...

Page 208: ...to 1 sided 2 sided to 2 sided Specify the scanning behavior based on the original document Copy Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the scanning behavior based on the original document Copy Darkness 1 9 5 Determine the darkness of the scanned text images Note An asterisk next to a value indicates the factory default setting Remote Operat...

Page 209: ...of times that the alarm sounds when the printer requires user intervention Supplies Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies Supplies Cartridge Alarm Off Single Continuous Set the number of times that the alarm sounds when the cartridge is low Supplies Custom Supply Notiﬁcations Conﬁgure notiﬁcation settings when the printer requires user...

Page 210: ...mail using an encrypted link E mail Alerts Setup E mail Setup Require Trusted Certiﬁcate On Require a trusted certiﬁcate when accessing the SMTP server E mail Alerts Setup E mail Setup SMTP Server Authentication No authentication required Set the authentication type for the SMTP server E mail Alerts Setup E mail Setup Device Initiated E mail None Set whether credentials are required for device ini...

Page 211: ...st Off On Set the printer to check for jammed paper automatically Error Prevention Auto Continue Off On Auto Continue Time 5 Let the printer continue processing or printing a job automatically after clearing certain attendance conditions Error Prevention Auto Reboot Auto Reboot Reboot when idle Reboot always Reboot never Set the printer to restart when an error occurs Error Prevention Auto Reboot ...

Page 212: ...t Recovery Scanner Jam Recovery Job level Page level Specify how to restart a scan job after resolving a paper jam Note An asterisk next to a value indicates the factory default setting Power Management Menu item Description Sleep Mode Proﬁle Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing Set the printer to stay awake or enter Sleep mode after printing Sleep Mode P...

Page 213: ... setting Anonymous Data Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None Send printer usage and performance information to Lexmark Note Anonymous Data Send Time appears only when you set Anonymous Data Collection to Device Usage and Performance Information Anonymous Data Send Time Start Time Stop Time Note An asterisk next to a value indicate...

Page 214: ...to the printer Enable Voice Guidance When Headphone Is Attached Off On Enable Voice Guidance when a headphone is attached to the printer Speak Passwords PINs Off On Set the printer to read out loud passwords or personal identiﬁcation numbers Note This menu item appears only when a headphone or a speaker is attached to the printer Speech Rate Very Slow Slow Normal Fast Faster Very Fast Rapid Very R...

Page 215: ...to it Tray Conﬁguration Tray Linking Automatic Off Set the printer to link the trays that have the same paper type and paper size settings Tray Conﬁguration Show Tray Insert Message Off Only for unknown sizes Always Display a message that lets the user change the paper size and paper type settings after inserting the tray Tray Conﬁguration A5 Loading Short Edge Long Edge Determine the default load...

Page 216: ... the factory shipped level Supply Usage And Counters ITM Reset Reset Black Cartridge Counter Reset Cyan Cartridge Counter Reset Magenta Cartridge Counter Reset Yellow Cartridge Counter Reset Maintenance Counter Reset the counter after installing a new supply item or maintenance kit Supply Usage And Counters Tiered Coverage Ranges Adjust the amount of color coverage for each printing range Printer ...

Page 217: ...rinter message during emulation Fax Conﬁguration Fax Low Power Support Disable Sleep Permit Sleep Auto Set fax to enter Sleep mode whenever the printer determines that it must Fax Conﬁguration Fax Storage Location NAND Disk Set the storage location for all faxes Note This menu item appears only when a hard disk or an ISD is installed Print Conﬁguration Black Only Mode Off On Print non copy jobs in...

Page 218: ...e job is two sided printing Device Operations Minimum Copy Memory 80 MB 100 MB Set the minimum memory allocation for storing copy jobs Device Operations Clear Custom Status Erase user deﬁned strings for the Default or Alternate custom messages Device Operations Clear all remotely installed messages Erase messages that were remotely installed Device Operations Automatically Display Error Screens Of...

Page 219: ...gister the ﬂatbed and ADF after replacing the ADF scanner glass or controller board Scanner Conﬁguration Reset Maintenance Counter Reset the counter after replacing the ADF maintenance kit Scanner Conﬁguration Edge Erase Flatbed Edge Erase 3 ADF Edge Erase 3 Set the size in millimeters of the no print area around an ADF or ﬂatbed scan job Scanner Conﬁguration ADF Deskew ADF Electronic Deskew On Re...

Page 220: ...ize all information on hard disk Erase downloads Erase all macros fonts PFOs etc Erase buffered jobs Erase Held jobs Erase Intelligent Storage Drive Clear all information on nonvolatile memory and on the storage drive Note Sanitize all information on hard disk appears only when a hard disk is installed Home Screen Customization Note This menu appears only in the Embedded Web Server Menu Descriptio...

Page 221: ...s to USB Export the compressed log ﬁles to a ﬂash drive Send Logs Send printer log information to Lexmark Print Layout Menu item Description Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper is bound when performing two sided printing Blank Pages Print Do Not Print Print blank pages that are inclu...

Page 222: ...al Reverse Vertical Specify the positioning of multiple page images when using the Pages per Side menu Pages per Side Orientation Auto Landscape Portrait Specify the orientation of multiple page images when using the Pages per Side menu Pages per Side Border None Solid Print a border around each page image when using the Pages per Side menu Copies 1 9999 1 Specify the number of copies for each pri...

Page 223: ...s is the international factory default setting This menu item appears only when a staple hole punch ﬁnisher is installed Offset Pages None Between Copies Between Jobs Offset the output of each print job or each copy of a print job Notes Between Copies offsets each copy of a print job if Collate is set to On 1 2 1 2 1 2 If Collate is set to Off 1 1 1 2 2 2 then each set of printed pages is offset s...

Page 224: ...te This menu item appears only when a printer hard disk is installed Resource Save Off On Determine what the printer does with downloaded resources when it receives a job that requires more than the available memory Notes When set to Off the printer retains downloaded resources only until memory is needed Resources associated with the inactive printer language are deleted When set to On the printe...

Page 225: ... does not affect ﬁles where CMYK color speciﬁcations are used Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan 0 Magenta 0 Yellow 0 Black 0 Adjust the amount of toner that is used for each color Color Balance Reset Defaults Reset all color settings to their default values Color Correction Off Auto Manual Modify the col...

Page 226: ...w the printer responds when the frequency threshold expires Note The value deﬁned in Accounting Log Frequency determines when this action is triggered Log Near Full Level Off On 5 Specify the maximum size of the log ﬁle before the printer executes the Log Action at Near Full Note This menu item appears only when a hard disk or an ISD is installed Log Action at Near Full None E mail Current Log E m...

Page 227: ... preﬁx Note An asterisk next to a value indicates the factory default setting PDF Menu item Description Scale To Fit Off On Scale the page content to ﬁt the selected paper size Annotations Print Do Not Print Specify whether to print annotations in the PDF Print PDF Error Off On Enable the printing of PDF error Note An asterisk next to a value indicates the factory default setting PostScript Menu i...

Page 228: ...es the factory default setting PCL Menu item Description Font Source Resident Disk Download Flash All Select the source which contains the default font selection Notes Disk and Flash appear only when a non defective non protected hard disk or ﬂash memory that contains fonts is installed Download appears only if downloaded fonts exist in the printer memory Font Name List of available fonts Courier ...

Page 229: ... the printer to perform a carriage return after a line feed control command Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Auto LF after CR On Off Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign MP Feeder Assign Tray x Assign Manual Paper Assign Manual Envelop...

Page 230: ...ote When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Note An asterisk next to a value indicates the factory default setting Paper Tray Conﬁguration Menu item Description Default Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Set the paper s...

Page 231: ... An asterisk next to a value indicates the factory default setting Media Conﬁguration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Note Inches is the U S factory default setting Millimeters is the international factory default setting Portrait Width 3 5 52 inches 8 5 89 1321 mm 216 Set the portrait width of the un...

Page 232: ...entation Portrait Landscape 2 scans per side Off On Assign a scan size name and conﬁgure the scan settings Media Types Menu item Description Plain Card Stock Recycled Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type X Specify the texture weight and orientation of the paper Use printer menus 232 ...

Page 233: ...fy the scanning behavior based on the original document Separator Sheets None Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Color Off On Auto Set the printer to generate color output from a scan job Pages per Side Off 2 Portrait pages 4 Por...

Page 234: ...alled Staple Off 1 staple top left corner 2 staples left 1 staple top right corner 2 staples top 1 staple bottom left corner 2 staples bottom 1 staple bottom right corner 2 staples right 4 staples Specify the staple position for all print jobs Note This menu item appears only when a ﬁnisher is installed Punch Off 2 holes 3 holes 4 holes Punch holes on the printed output Note This menu item appears...

Page 235: ... Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Magenta to Green 4 to 4 0 Yellow to Blue 4 to 4 0 Adjust the color intensity for cyan magenta and yellow Color Dropout Color Dropout None Default Red Threshold 128 Default Green Threshold 128 Default Blue Threshold 128 Specify which color to drop during ...

Page 236: ... Shadow Detail 4 to 4 0 Adjust the shadow detail in the original document Scan Edge to Edge Off On Scan the original document from edge to edge Sharpness 1 5 3 Adjust the sharpness of the scanned image Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Allow Color Copies Off On Print copies in color Allow Priority Copies Off On Interrupt a p...

Page 237: ...k next to a value indicates the factory default setting Fax Setup General Fax settings Menu item Description Fax Name Specify your fax ID Fax Number Specify your fax number Fax ID Fax Name Fax Number Set the fax ID to use during fax negotiation Enable Manual Fax Off On Turn on the manual fax function in the printer Notes This menu item requires a line splitter and a telephone handset Use a regular...

Page 238: ...line is connected to the correct port on the printer Note Events are detected immediately Enable Extension in Use Support Off On Determine whether a telephone line is used by another device such as another phone on the same line Note Events are detected immediately Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other fax machines Fax Transport T 38...

Page 239: ...u item Description Resolution Standard Fine Super Fine Ultra Fine Set the resolution of the scanned image Note A higher resolution increases fax transmission time and requires more memory Original Size List of paper sizes Mixed Sizes Specify the size of the original document Orientation Portrait Landscape Specify the orientation of the original document Sides Off Short Edge Long Edge Specify the o...

Page 240: ...mber to offer multiple lines to outside callers Dial Mode Tone Pulse Specify the dial mode for incoming or outgoing faxes Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan Red 4 to 4 0 Magenta Green 4 to 4 0 Yellow Blue 4 to 4 0 Adjust the color intensity during scanning Color Dropout Color Dropout None Default Red Thre...

Page 241: ... image Temperature 4 to 4 0 Specify whether to generate a cooler or warmer output Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Automatic Redial 0 9 5 Specify the number of attempts that the printer redials before it cancels sending the fax to a speciﬁed destination Redial Frequency 1 200 minutes 3 Increase the time between redial attem...

Page 242: ... is installed Scan Preview Off On Show a preview of the scan on the display Note This menu item appears only when a hard disk or an ISD is installed Adjust ADF Skew Off On Correct slight skew in the scanned image Enable Color Fax Scans Off by Default On by Default Never Use Always Use Enable color scans for fax Auto Convert Color Faxes to Mono Faxes On Off Convert all outgoing color faxes to black...

Page 243: ...rator sheets when printing Separator Sheet Source Tray X 1 Specify the paper source for the separator sheet Output Bin Standard Bin Specify the output bin for received faxes Fax Footer On Off Print the transmission information at the bottom of each page from a received fax Fax Footer Time Stamp Receive Print Print the time stamp at the bottom of each page from a received fax Holding Faxes Held Fax...

Page 244: ...e or Triple Rings Only Set a distinctive ring pattern for incoming fax Auto Answer On Off Set the printer to receive fax automatically Manual Answer Code 0 9 9 Manually enter a code on the telephone number pad to begin receiving fax Notes This menu item appears only when the printer shares a line with a telephone This menu item appears only when you set the printer to receive fax manually Fax Forw...

Page 245: ...Cover Page Menu item Description Fax Cover Page Off by Default On by Default Never Use Always Use Conﬁgure the settings for the fax cover page Include To ﬁeld Off On Include From ﬁeld Off On From Include Message Field Off On Message Include Logo Off On Include Footer x Off On Footer x Note An asterisk next to a value indicates the factory default setting Use printer menus 245 ...

Page 246: ...rce Tray x 1 Specify the paper source for printing logs Logs Display Remote Fax Name Dialed Number Identify the sender by remote fax name or fax number Enable Job Log On Off View a summary of all fax jobs Enable Call Log On Off View a summary of the fax call history Log Output Bin Standard Bin Bin x Specify the output bin for printed logs Note An asterisk next to a value indicates the factory defa...

Page 247: ...lt setting SIP Settings Menu item Description Proxy Specify the IP address of the system that converts the phone number to an IP address where the fax is sent Registrar Specify a name or IP address of the system that handles the registration of Session Initiation Protocol SIP clients User Specify the name of the user for SIP Password Specify the password that is used in registering with the SIP Re...

Page 248: ... Specify the user name used with the H 323 gateway Password Specify the password for the H 323 gateway Enable Fast Start Off On Enable Fast Start Disable H 245 Tunneling Off On Disable H 323 Tunneling Disable Gatekeeper Discovery Off On Disable H 323 Gatekeeper Discovery Note An asterisk next to a value indicates the factory default setting T 38 Settings Menu item Description Indicator Redundancy ...

Page 249: ...ver E mail Settings menu are not shown Primary SMTP Gateway Type the IP address or host name of the primary SMTP server Primary SMTP Gateway Port 1 65535 25 Enter the port number of the primary SMTP server Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or ba...

Page 250: ...d Prompt user Specify whether credentials are required for user initiated e mail Use Active Directory Device Credentials Off On Enable user credentials and group destinations to connect to the SMTP server Device Userid Specify the user ID and password to connect to the SMTP server Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol NTLM Domain Specify the ...

Page 251: ...kjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Fax Resolution Standard Fine Super Fine Ultra Fine Set the fax resolution Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Darkness 1 9 5 Set the darkness of the output Orientation Portrait Landscape Specify...

Page 252: ... port number of the primary SMTP server Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply address in t...

Page 253: ...vice Credentials Off On Specify whether credentials are required for user initiated e mail Device Userid Specify the user ID and password to connect to the SMTP server Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol NTLM Domain Specify the domain name for the NTLM security protocol Disable SMTP server not set up error Off On Hide the SMTP server not se...

Page 254: ...e Off Archival PDF A Off Conﬁgure the PDF settings of the scanned document Notes Archival Version and Archival PDF A are supported only when PDF Version is set to 1 4 Highly Compressed appears only when a hard disk is installed Content Type Text Text Photo Photo Graphics Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser In...

Page 255: ...ginal document when scanning on both sides of the document Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan 0 Magenta 0 Yellow 0 Adjust the color intensity for cyan magenta and yellow Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold...

Page 256: ...r or image noise from the original document Notes Content based removes the background color from the original document Fixed removes image noise from a photo Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the shadow detail in the scanned image Scan Edge to Edge Off On Scan the ...

Page 257: ...ain name Note Use a comma to separate each domain Send Me a Copy Never appears On by Default Off by Default Always On Send a copy of the e mail to yourself Allow self e mails only Off On Set the printer to send e mails to yourself only Use cc bcc Off On Enable carbon copy and blind carbon copy in e mail Use Multi Page TIFF Off On Enable scanning of multiple TIFF images in one TIFF ﬁle TIFF Compres...

Page 258: ...en a hard disk is installed Scan Preview Off On Show a scan preview of the original document Note This menu item appears only when a hard disk is installed Allow Save as Shortcut Off On Save an e mail address as a shortcut E mail Images Sent As Attachment Web Link Specify how to send the images that are included in the e mail Reset E mail Information After Sending Off On Reset the To Subject Messa...

Page 259: ...ure Off Archival PDF A Off Conﬁgure the PDF settings for the scanned image Note Highly Compressed appears only when a hard disk is installed Content Type Text Text Photo Graphics Photo Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the c...

Page 260: ...a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan 0 Magenta 0 Yellow 0 Adjust the color intensity for cyan magenta and yellow Color Dropout Color Dropout None Default Red Threshold 128 Default Green Threshold 128 Default Blue Threshold 128 Specify which color to drop during scanning and adjust the dropout setting for that color Auto Color Detec...

Page 261: ...dow Detail 4 to 4 0 Adjust the shadow detail in the scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original document Sharpness 1 5 3 Adjust the sharpness in the scanned image Temperature 4 to 4 0 Generate a bluer or redder output of the original document Blank Pages Blank Page Removal Remove Blank Page Sensitivity 5 Set the sensitivity of scans in relation to blank pages...

Page 262: ...ustom Job Scanning Off On Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings and then scan the next set with the same or different settings Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a preview of the original document Note This menu item appears only when a hard disk is installed Allow Save as Shortcut Off On Save an ...

Page 263: ...k is installed Content Type Text Text Photo Graphics Photo Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the content source of the original document Color Black and White Gray Color Auto Set the printer to capture ﬁle content in color o...

Page 264: ...which color to drop during scanning and adjust the dropout setting for that color Auto Color Detect Color Sensitivity 5 Area Sensitivity 5 Scan Bit Depth 1 bit Minimum Scan Resolution 300 dpi Conﬁgure the auto color detection setting JPEG Quality Best for content 5 95 Set the JPEG quality of the scanned image Contrast Best for content 0 5 Specify the contrast for the scanned image Background Remov...

Page 265: ...t Default 5 95 75 Set the quality of text on the scanned image Text Photo Default 5 95 75 Set the quality of text and photo on the scanned image Photo Default 5 95 50 Set the quality of a photo on the scanned image Use Multi Page TIFF Off On Enable scanning of multiple TIFF images in one TIFF ﬁle TIFF Compression LZW JPEG Specify the compression type for TIFF ﬁles Custom Job Scanning Off On Set th...

Page 266: ...rticularly when printing multiple copies of the job Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the paper Staple Off 1 staple top left corner 2 staples left 1 staple top right corner 2 staples top 1 staple bottom left corner 2 staples bottom 1 staple bottom right corner 2 staples right 4 staples Specify the staple position for all print jobs Note This menu item appe...

Page 267: ... 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper Pages per Side Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images when using Pages per Side menu Pages per Side Orientation Auto Landscape Portrait Specify the orientation of multiple page im...

Page 268: ...Show the speed of the currently active network card IPv4 Show the IPv4 address All IPv6 Addresses Show all IPv6 addresses Reset Print Server Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Scan to PC...

Page 269: ...Detect appears only when the Wireless Security Mode is set to WEP Start Push Button Method connects the printer to a Wi Fi network when buttons on both the printer and the access point wireless router are pressed within a given time Start PIN Method connects the printer to a Wi Fi network when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Type Infr...

Page 270: ...ough WPA2 Note This menu item appears only when the Wireless Security Mode is set to WPA2 Personal 802 1x Encryption Mode WPA WPA2 Enable Wi Fi security through 802 1x standard Notes This menu item appears only when the Wireless Security Mode is set to 802 1x RADIUS 802 1x RADIUS can be conﬁgured only from the Embedded Web Server IPv4 Enable DHCP On Off Set Static IP Address IP Address Netmask Gat...

Page 271: ...only when a hard disk is installed Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Wi Fi Direct Menu item Description Enable Wi Fi Direct On Off Set the printer to connect directly to Wi Fi devices Wi Fi Direct Name Specify the name of the Wi Fi Direct n...

Page 272: ...tions Note An asterisk next to a value indicates the factory default setting Mobile Services Management Note This menu appears only in the Embedded Web Server Menu item Description Enable IPP Print On Off Allow printing from mobile devices using Internet Printing Protocol IPP Enable IPP Fax On Off Allow sending faxes using Internet Printing Protocol IPP Enable IPP Over USB On Off Allow print or sc...

Page 273: ...d in the Setup menu PS SmartSwitch Off On Set the printer to switch automatically to PostScript emulation when a print job requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Job Buffering Off On Temporarily store jobs on the hard disk before printing No...

Page 274: ...p DNS Server Address 2 Backup DNS Server Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS Off On Update the multicast DNS settings WINS Server Address Specify a ser...

Page 275: ...its second TLS Support Enable TLSv1 0 Off Enable TLSv1 1 Off Enable TLSv1 2 On Enable the Transport Layer Security protocol SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections TLSv1 3 SSL Cipher List Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print s...

Page 276: ...sk next to a value indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item appears only when Enable IPSec is set to On DH Diffie Hellman...

Page 277: ...y when Base Conﬁguration is set to Secure IPSec Device Certiﬁcate Specify an IPSec certiﬁcate Note This menu item appears only when Enable IPSec is set to On Pre Shared Key Authenticated Connections Host x Conﬁgure the authenticated connections of the printer Note These menu items appear only when Enable IPSec is set to On Certiﬁcate Authenticated Connections Host x Address subnet Note An asterisk...

Page 278: ...t servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job request LPD Trai...

Page 279: ...P TFTP Other Settings HTTPS Device Certiﬁcate default View the HTTP device certiﬁcate used on the printer Other Settings Timeout for HTTP FTP Requests 30 Specify the amount of time before the server connection stops Other Settings Retries for HTTP FTP Requests 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default setting ThinPr...

Page 280: ...rs only when a hard disk is installed Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes Auto processes print jobs from computers using either Windows or Macintosh operating systems Off ﬁlters PostScript print jobs using the standard protocol Enable USB Port Off On Enable the front USB drive port Note An asterisk next to a value indicates the factory ...

Page 281: ...f Lexmark Cloud Services Enable communication with Lexmark Cloud Services Off On Enable the printer to communicate with Lexmark Cloud Services View Current Status View the connection status between the printer and Lexmark Cloud Services Note An asterisk next to a value indicates the factory default setting Use printer menus 281 ...

Page 282: ...ss Use Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Color Print Network Folder Scan Hard Disk Print Hard Disk Color Print Hard Disk Scan Control access to the printer functions Note Some menu items appear only when a hard disk or an intelligent storage drive is installed Administrative Menus Security Menu Network Ports Menu Pape...

Page 283: ...n Manage Groups Permissions Show a list of all saved groups in the printer Add User User Name Password User Name Password PIN Create local accounts and specify their access to the printer functions administrative menus printer management options and applications Default Login Methods Note This menu appears only when you conﬁgure the settings in the Local Accounts menu Menu item Description Control...

Page 284: ...it log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify the remote syslog port Remote Syslog Method Normal UDP Stunnel Specify a syslog method to transmit logged events to a remote server Note An asterisk next to a value indicates the factory default setting Use printer menu...

Page 285: ... Local Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Even...

Page 286: ...e administrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notiﬁcation to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notiﬁcation to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log ﬁle terminates the end of each line Digitally Sign Ex...

Page 287: ...ached the print jobs for that user name are deleted Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set an individual expiration time for each held job before it is automatically deleted from the printer memory or hard disk Note A held job is either Conﬁdential Repeat Reserve or Verify Repeat Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job th...

Page 288: ...gent storage drive ISD Note The ISD is automatically disabled when a hard disk is installed Erase Temporary Data Files Menu item Description Stored in onboard memory Off On Delete all ﬁles stored on the printer memory Stored on hard disk 1 Pass Erase 3 Pass Erase 7 Pass Erase Delete all ﬁles stored on the printer hard disk Note This menu item appears only when a printer hard disk is installed Note...

Page 289: ...ect may make access to the printer impossible when the required security information is unavailable Use Intelligent Storage Drive for User Data Off On Enable intelligent storage drive to store user data Note This menu item is disabled when a hard disk is installed Minimum Password Length 0 32 0 Specify the password length Enable Password PIN Reveal Off On Show the password or personal identiﬁcatio...

Page 290: ...nt the resources that are stored in the ﬂash drive or printer hard disk Note This menu item appears only when a ﬂash drive or printer hard disk is installed Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer Note Fax Shortcuts appears only when fax is installed Fax Shortcuts Copy Shortcuts E mail Shortcuts FTP Shortcuts Network Fold...

Page 291: ...ng the settings E mail Guide Provides information about sending an e mail and conﬁguring the settings Fax Guide Provides information about sending a fax and conﬁguring the settings Information Guide Provides information about the printer Media Guide Provides information about loading paper and specialty media Moving Guide Provides information about moving locating or shipping the printer Print Qua...

Page 292: ...ectly 2 Click Settings Device Notiﬁcations 3 From the Supplies menu click Custom Supply Notiﬁcations 4 Select a notiﬁcation for each supply item 5 Apply the changes Setting up e mail alerts Conﬁgure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address ﬁeld No...

Page 293: ...the use of third party parts and supplies is not covered by the warranty All life indicators are designed to function with Lexmark parts and supplies and may deliver unpredictable results if third party parts and supplies are used Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components Warning Potential Damage Supplies and parts without Return ...

Page 294: ...5 Black 24B7526 Ordering a photoconductor unit Item Worldwide Photoconductor unit 73D0P00 Photoconductor unit 3 Pack 73D0Q00 Ordering the waste toner bottle Item Part number Waste toner bottle 73D0W00 Replacing parts and supplies Replacing a toner cartridge 1 Open the front door Maintain the printer 294 ...

Page 295: ...2 Remove the used toner cartridge 3 Unpack the new toner cartridge 4 Shake the toner cartridge to redistribute the toner 5 Insert the new toner cartridge Maintain the printer 295 ...

Page 296: ...6 Remove the waste toner transfer unit Note To avoid spilling the toner place the unit in an upright position Maintain the printer 296 ...

Page 297: ...7 Remove the printhead wiper and then clean the printhead lenses 8 Put the printhead wiper back into place Maintain the printer 297 ...

Page 298: ...9 Insert the waste toner transfer unit until it clicks into place and then lock it 10 Close the door Maintain the printer 298 ...

Page 299: ...Replacing a photoconductor unit 1 Open the front door Maintain the printer 299 ...

Page 300: ...2 Remove the waste toner transfer unit Note To avoid spilling the toner place the unit in an upright position Maintain the printer 300 ...

Page 301: ...3 Unlock the used photoconductor unit 4 Remove the used photoconductor unit Maintain the printer 301 ...

Page 302: ...o direct light for more than one minute Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 6 Insert the new photoconductor unit until it clicks into place Maintain the printer 302 ...

Page 303: ...7 Remove the packing material and then lock the new photoconductor unit Maintain the printer 303 ...

Page 304: ...8 Remove the printhead wiper and then clean the printhead lenses 9 Put the printhead wiper back into place Maintain the printer 304 ...

Page 305: ...10 Insert the waste toner transfer unit until it clicks into place and then lock it 11 Close the door Maintain the printer 305 ...

Page 306: ...Replacing the 520 sheet tray insert 1 Remove the used tray insert 2 Unpack the new tray insert and then remove all the packing material Maintain the printer 306 ...

Page 307: ...3 Insert the new tray insert Maintain the printer 307 ...

Page 308: ...er 1 Turn off the printer 2 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintain the printer 308 ...

Page 309: ...Maintain the printer 309 ...

Page 310: ...3 Unlock the fuser Maintain the printer 310 ...

Page 311: ...4 Remove the used fuser 5 Unpack the new fuser Maintain the printer 311 ...

Page 312: ...6 Insert the new fuser until it clicks into place and then lock it 7 Close door A 8 Turn on the printer Replacing the printhead wiper 1 Open the front door Maintain the printer 312 ...

Page 313: ...2 Remove the used printhead wiper 3 Unpack the new printhead wiper Maintain the printer 313 ...

Page 314: ...4 Insert the new printhead wiper 5 Close the front door Maintain the printer 314 ...

Page 315: ...Replacing the transfer module cleaner 1 Open the front door Maintain the printer 315 ...

Page 316: ...2 Remove the waste toner transfer unit Note To avoid spilling the toner place the unit in an upright position Maintain the printer 316 ...

Page 317: ...3 Remove the used transfer module cleaner 4 Unpack the new transfer module cleaner Maintain the printer 317 ...

Page 318: ...5 Insert the new transfer module cleaner Maintain the printer 318 ...

Page 319: ...6 Insert the waste toner transfer unit until it clicks into place and then lock it 7 Close the front door Maintain the printer 319 ...

Page 320: ...Replacing the tray roller kit 1 Turn off the printer Maintain the printer 320 ...

Page 321: ...emove the used tray roller kit Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintain the printer 321 ...

Page 322: ...4 Unpack the new tray roller kit Maintain the printer 322 ...

Page 323: ...5 Insert the new tray roller kit until it clicks into place 6 Insert the tray 7 Turn on the printer Maintain the printer 323 ...

Page 324: ...Replacing the ADF roller kit 1 Turn off the printer Maintain the printer 324 ...

Page 325: ...2 Open the ADF top cover 3 Remove the separator roller cover Maintain the printer 325 ...

Page 326: ...4 Remove the used separator roller 5 Unpack the new separator roller 6 Insert the new separator roller 7 Insert the separator roller cover until it clicks into place Maintain the printer 326 ...

Page 327: ...8 Open the ADF inner cover 9 Remove the roller clip Maintain the printer 327 ...

Page 328: ...10 Remove the used feed rollers 11 Unpack the new feed rollers 12 Insert the new feed rollers Maintain the printer 328 ...

Page 329: ...13 Attach the roller clip until it clicks into place Maintain the printer 329 ...

Page 330: ...14 Close the ADF inner cover until it clicks into place 15 Close the ADF top cover 16 Turn on the printer Maintain the printer 330 ...

Page 331: ...Replacing the 2000 sheet tray roller kit 1 Turn off the printer Maintain the printer 331 ...

Page 332: ...2 Slide the tray to the left 3 Open door J and then open the roller kit cover Maintain the printer 332 ...

Page 333: ...4 Locate and remove the used roller kit 5 Unpack the new roller kit Maintain the printer 333 ...

Page 334: ...6 Insert the new roller kit 7 Close the roller kit cover and then close door J 8 Slide the tray back into place 9 Turn on the printer Maintain the printer 334 ...

Page 335: ...Replacing the ADF separator roller cover 1 Open the ADF top cover 2 Remove the used separator roller cover 3 Unpack the new separator roller cover Maintain the printer 335 ...

Page 336: ...4 Insert the new separator roller cover until it clicks into place 5 Close the ADF top cover Maintain the printer 336 ...

Page 337: ...Replacing the 2000 sheet tandem tray roller kit 1 Turn off the printer Maintain the printer 337 ...

Page 338: ...2 Pull out the 2000 sheet tandem tray 3 Pull out handle C and then open the inner cover Maintain the printer 338 ...

Page 339: ...Remove the used tray roller kit Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintain the printer 339 ...

Page 340: ...6 Unpack the new tray roller kit Maintain the printer 340 ...

Page 341: ...7 Install the new tray roller kit 8 Close the roller kit cover 9 Close the inner cover and then insert handle C 10 Insert the tray 11 Turn on the printer Maintain the printer 341 ...

Page 342: ...sfer roller 1 Turn off the printer 2 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintain the printer 342 ...

Page 343: ...3 Remove the used second transfer roller Maintain the printer 343 ...

Page 344: ...4 Unpack the new second transfer roller 5 Insert the new second transfer roller 6 Close the door 7 Turn on the printer Maintain the printer 344 ...

Page 345: ...e lower rear connector cover 1 Remove the used lower rear connector cover 2 Unpack the new lower rear connector cover 3 Insert the new lower rear connector cover until it clicks into place Maintain the printer 345 ...

Page 346: ...Replacing the waste toner bottle 1 Open the front door Maintain the printer 346 ...

Page 347: ...2 Remove the waste toner transfer unit Note To avoid spilling the toner place the unit in an upright position Maintain the printer 347 ...

Page 348: ...3 Remove the printhead wiper and then clean the printhead lenses 4 Put the printhead wiper back into place Maintain the printer 348 ...

Page 349: ...5 Insert the waste toner transfer unit until it clicks into place and then lock it 6 Remove the used waste toner bottle 7 Unpack the new waste toner bottle Maintain the printer 349 ...

Page 350: ...8 Insert the new waste toner bottle until it clicks into place and then close the door Replacing the waste toner transfer unit 1 Open the front door Maintain the printer 350 ...

Page 351: ...2 Remove the used waste toner transfer unit Note To avoid spilling the toner place the unit in an upright position 3 Unpack the new waste toner transfer unit Maintain the printer 351 ...

Page 352: ...4 Insert the new waste toner transfer unit until it clicks into place and then lock it 5 Close the front door Maintain the printer 352 ...

Page 353: ...Replacing the small cover in the tray insert 1 Pull out the tray 2 Remove the used small cover 3 Unpack the new small cover Maintain the printer 353 ...

Page 354: ...4 Insert the new small cover 5 Insert the tray Maintain the printer 354 ...

Page 355: ...Replacing the B4 paper guide in the tray insert 1 Pull out the tray 2 Remove the used B4 paper guide 3 Unpack the new B4 paper guide Maintain the printer 355 ...

Page 356: ...4 Insert the new B4 paper guide 5 Insert the tray Replacing the scanner glass pad 1 Open the scanner cover Maintain the printer 356 ...

Page 357: ...2 Remove the used scanner glass pad 3 Unpack the new scanner glass pad 4 Align the new scanner glass pad to the scanner glass Maintain the printer 357 ...

Page 358: ...5 Close the scanner cover to attach the new scanner glass pad 6 Open the scanner cover 7 Apply pressure to the scanner glass pad to secure it 8 Close the scanner cover Maintain the printer 358 ...

Page 359: ...Replacing the hole punch box in the booklet ﬁnisher 1 Open the booklet ﬁnisher door Maintain the printer 359 ...

Page 360: ...2 Remove the used hole punch box 3 Unpack the new hole punch box 4 Insert the new hole punch box 5 Close the booklet ﬁnisher door Maintain the printer 360 ...

Page 361: ...Replacing the trifold Z fold ﬁnisher bin 1 Turn off the printer Maintain the printer 361 ...

Page 362: ...2 Open the trifold Z fold ﬁnisher door 3 Remove the used ﬁnisher bin 4 Unpack the new ﬁnisher bin Maintain the printer 362 ...

Page 363: ...ﬁnisher bin 6 Close the ﬁnisher door 7 Turn on the printer Replacing the paper bail 1 Pinch the left side of the paper bail to unlock it 2 Remove the used paper bail 3 Unpack the new paper bail Maintain the printer 363 ...

Page 364: ...4 Insert the new paper bail until it clicks into place Maintain the printer 364 ...

Page 365: ...Replacing the dual catch bin 1 Remove the used dual catch bin 2 Unpack the new dual catch bin 3 Attach the new dual catch bin until it clicks into place Maintain the printer 365 ...

Page 366: ...Replacing the controller board access cover 1 Remove the rear ports cover Maintain the printer 366 ...

Page 367: ...2 Using a ﬂat head screwdriver remove the used controller board access cover 3 Unpack the new controller board access cover Maintain the printer 367 ...

Page 368: ...4 Attach the new controller board access cover Maintain the printer 368 ...

Page 369: ...5 Attach the rear ports cover Replacing the rear ports cover 1 Remove the used rear ports cover 2 Unpack the new rear ports cover Maintain the printer 369 ...

Page 370: ...3 Attach the new rear ports cover Replacing the R9 rear cover 1 Remove the used R9 rear cover 2 Unpack the new R9 rear cover Maintain the printer 370 ...

Page 371: ...3 Attach the new R9 rear cover until it clicks into place Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher 1 Open the ﬁnisher door Maintain the printer 371 ...

Page 372: ...2 Remove the staple cartridge holder 3 Remove the empty staple cartridge 4 Unpack the new staple cartridge Maintain the printer 372 ...

Page 373: ...5 Insert the new staple cartridge into the holder until it clicks into place 6 Insert the staple cartridge holder until it clicks into place 7 Close the door Maintain the printer 373 ...

Page 374: ...Replacing the staple cartridge in the staple hole punch ﬁnisher 1 Open the ﬁnisher door 2 Remove the staple cartridge holder Maintain the printer 374 ...

Page 375: ...3 Remove the empty staple cartridge 4 Unpack the new staple cartridge 5 Insert the new staple cartridge until it clicks into place Maintain the printer 375 ...

Page 376: ...6 Insert the staple cartridge holder 7 Close the door Replacing the standard staple cartridge holder 1 Open the ﬁnisher door Maintain the printer 376 ...

Page 377: ...2 Remove the used staple cartridge holder 3 Remove the staple cartridge 4 Unpack the new staple cartridge holder Maintain the printer 377 ...

Page 378: ...ert the staple cartridge into the new staple cartridge holder until it clicks into place 6 Insert the new staple cartridge holder until it clicks into place 7 Close the ﬁnisher door Maintain the printer 378 ...

Page 379: ...Replacing the staple cartridge holder in the booklet ﬁnisher 1 Open the ﬁnisher door and then pull out the booklet maker 2 Remove the used staple cartridge holder Maintain the printer 379 ...

Page 380: ...3 Remove the staple cartridge 4 Unpack the new staple cartridge holder 5 Insert the staple cartridge into the new staple cartridge holder Maintain the printer 380 ...

Page 381: ...to reset Warning Potential Damage Supplies and parts without Return Program agreement terms may be reset and remanufactured However the manufacturer s warranty does not cover any damage caused by non genuine supplies or parts Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer After resetting the supply or part counter your printer may display a...

Page 382: ...he electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning the touch screen CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer unplug the power co...

Page 383: ...Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass pad Maintain the printer 383 ...

Page 384: ... Scanner glass pad ADF glass Scanner glass 3 Close the scanner cover Maintain the printer 384 ...

Page 385: ...Cleaning the tray roller kit 1 Turn off the printer Maintain the printer 385 ...

Page 386: ...3 Remove the tray roller kit Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintain the printer 386 ...

Page 387: ...4 Apply water to a soft lint free cloth and then wipe the feed rollers Maintain the printer 387 ...

Page 388: ...5 Insert the roller kit until it clicks into place 6 Insert the tray 7 Turn on the printer Maintain the printer 388 ...

Page 389: ...Cleaning the 2000 sheet tray roller kit 1 Turn off the printer Maintain the printer 389 ...

Page 390: ...2 Slide the tray to the left 3 Open door J and then open the roller kit cover Maintain the printer 390 ...

Page 391: ...4 Locate and then remove the tray roller kit 5 Apply water to a soft lint free cloth and then wipe the roller kit Maintain the printer 391 ...

Page 392: ...6 Insert the roller kit 7 Close the roller kit cover and then close door J 8 Slide the tray back into place 9 Turn on the printer Maintain the printer 392 ...

Page 393: ...Emptying the hole punch box 1 Lift paper transport cover F 2 Remove and then empty the hole punch box 3 Insert the hole punch box Maintain the printer 393 ...

Page 394: ...4 Close paper transport cover F 5 Open the booklet ﬁnisher door 6 Remove and then empty the hole punch box Maintain the printer 394 ...

Page 395: ...e 1 From the home screen touch Settings Device Power Management Timeouts Hibernate Timeout 2 Select the amount of time that the printer stays idle before it enters Hibernate mode Notes For Hibernate Timeout to work set Hibernate Timeout on Connection to Hibernate The Embedded Web Server is disabled when the printer is in Hibernate mode Adjusting the brightness of the display 1 From the home screen...

Page 396: ...rate ﬂoor standing optional trays or output options attached to it then disconnect them before moving the printer If the printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the print...

Page 397: ...r white pages on page 398 Dark print on page 399 Ghost images on page 401 Gray or colored background on page 402 Incorrect margins on page 403 Light print on page 403 Missing colors on page 405 Mottled print and dots on page 406 Paper curl on page 407 Print crooked or skewed on page 408 Solid color or black images on page 409 Text or images cut off on page 410 Troubleshoot a problem 397 ...

Page 398: ...13 Horizontal white lines on page 414 Vertical white lines on page 416 Repeating defects on page 417 Printing problems Print quality is poor Blank or white pages Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Troubleshoot a problem 398 ...

Page 399: ...tential Damage Do not touch the photoconductor drums Doing so may affect the quality of future print jobs b Insert the photoconductor units c Print the document Is the printer printing blank or white pages Contact customer support The problem is solved Dark print Note Before solving the problem print the quality sample pages to determine the missing color From the home screen touch Settings Troubl...

Page 400: ...change the settings on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too dark Go to step 4 Go to step 6 Step 4 Make sure that the paper has no texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b Print the do...

Page 401: ... type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do ghost images appear on prints Go to step 3 The problem is solved Step 3 a Perform Color Adjust From the home screen t...

Page 402: ...2 The problem is solved Step 2 a Perform Color Adjust From the home screen touch Settings Print Quality Advanced Imaging Color Adjust b Print the document Does gray or colored background appear on prints Go to step 3 The problem is solved Step 3 a Remove the photoconductor units Warning Potential Damage Do not expose the photoconductor units to direct light Extended exposure to light may cause pri...

Page 403: ...nces or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type Note b Print the document Are the margins correct The problem is solved Contact customer support Light print Note Before solving the problem print the Print Quality Test Pages From the...

Page 404: ...h Settings Print Quality Color Saver b Print the document Is the print light Go to step 4 The problem is solved Step 4 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁgurat...

Page 405: ...p 9 The problem is solved Step 9 a Remove the photoconductor units Warning Potential Damage Do not expose the photoconductor units to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drums Doing so may affect the quality of future print jobs b Insert the photoconductor units c Print the document Is the print too light...

Page 406: ...e colors missing on print Contact customer support The problem is solved Mottled print and dots Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 Check the printer for leaked toner contamination Is the printer free of leaked toner Go to step 2 Contact customer support Step 2 a From th...

Page 407: ...h package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the print mottled Go to step 5 The problem is solved Step 5 a Remove the photoconductor units Warning Potential Damage Do not expose thephotoconductor units to direct light Extended exposure to light may cause print quality problems Warning Potential ...

Page 408: ...b Print the document Is the paper curled Go to step 3 The problem is solved Step 3 Print on the other side of the paper a Remove paper ﬂip it over and then reload paper b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it...

Page 409: ... skewed Contact customer support The problem is solved Solid color or black images Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Action Yes No a Remove the photoconductor units Warning Potential Damage Do not expose the photoconductor units to direct light Extended exposure to light may cause print qu...

Page 410: ...es the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the text or image clipped Go to step 3 The problem is solved Step 3 a Remove the photoconductor units Warning Potential Damage Do not expose the photoconductor units to direct light Extended exposure to ligh...

Page 411: ... change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type 2 Print the document Does the toner rub off Contact customer support The problem is solved Uneven print density Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Action Yes No Repla...

Page 412: ... change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do horizontal dark lines appear on prints Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do horizontal...

Page 413: ...oblem is solved Vertical dark lines Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog box Notes Make sure that the setting matches the paper loaded in the tray You can also change...

Page 414: ...otential Damage Do not expose the photoconductor units to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drums Doing so may affect the quality of future print jobs b Insert the photoconductor units c Print the document Do vertical dark lines appear on prints Contact customer support The problem is solved Horizontal ...

Page 415: ...ument Do horizontal white lines appear on prints Go to step 3 The problem is solved Step 3 a Remove the printhead wiper and then clean the printhead lenses b Print the document Do horizontal dark lines appear on prints Go to step 4 The problem is solved Step 4 a Remove the photoconductor units Warning Potential Damage Do not expose the photoconductor units to direct light Extended exposure to ligh...

Page 416: ...inter control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 Check if you are using the recommended paper type a Load the speciﬁed paper source with the recommended paper type b Print the document Do vertical white lines appear on prints Go to step 3 The proble...

Page 417: ...g defects Note Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Using the Maintenance Defect Ruler page measure the distance between the repeating defects on the affected color page b Replace the supply item that matches the measurement on the affected color page Photoconductor unit 94 ...

Page 418: ...e problem is solved Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the Print dialog and then check if you have selected the correct printer b Print the document Is the document printed The problem is solved Go to step 2 Step 2 a Check if the printer is on b Resolve any error messages that appear on the display c Print the document Is the document prin...

Page 419: ...ments do not print Action Yes No Step 1 a From the control panel check if the documents appear in the Held Jobs list Note If the documents are not listed then print the documents using the Print and Hold options b Print the documents Are the documents printed The problem is solved Go to step 2 Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it...

Page 420: ...job individually Are the documents printed The problem is solved Go to step 4 Step 4 a Delete some held jobs to free up printer memory b Print the documents Are the documents printed The problem is solved Go to step 5 Step 5 a Add printer memory b Print the documents Are the documents printed The problem is solved Contact customer support Job prints from the wrong tray or on the wrong paper Action...

Page 421: ... tray The problem is solved Contact customer support Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the computer print server option or other network device Is the printer printing slow Go to step 2 The problem is solved Step 2 a Make sure that the printer is not in Quiet Mode From the home screen touch Settings Device Maintenance Co...

Page 422: ...ings for texture and weight match the paper being loaded From the home screen touch Settings Paper Media Conﬁguration Media Types Note Rough paper texture and heavy paper weight may print more slowly b Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 Remove held jobs Is the printer printing slow Go to step 7 The problem is solved Step 7 a Make sure that the...

Page 423: ...Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted to the correct ports Go to step 6 Insert the cables to the correct ports Step 6 Turn off the printer install the hardwa...

Page 424: ...rted into the correct port Go to step 5 Go to step 4 Step 4 Insert the ﬂash drive into the correct port Does the printer recognize the ﬂash drive The problem is solved Go to step 5 Step 5 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 187 Is the ﬂash drive supported Go to step 7 Go to step 6 Step 6 Insert a supported ﬂash drive Does the pr...

Page 425: ...ck height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wrinkled...

Page 426: ...et correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Troubleshoot a prob...

Page 427: ...eder 2 Standard bin 3 Paper transport 4 Staple hole punch ﬁnisher 5 Trifold Z fold ﬁnisher 6 Booklet ﬁnisher 7 2000 sheet tray 8 Optional trays 9 Standard trays 10 Staple ﬁnisher 11 Multipurpose feeder 12 Door A Troubleshoot a problem 427 ...

Page 428: ...N HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 428 ...

Page 429: ... paper Note Make sure that all paper fragments are removed 5 Insert the tray and then close door A Paper jam in the optional trays 1 Open door B 2 Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 429 ...

Page 430: ...3 Close the door 4 Pull out the optional 520 sheet tray or 2000 sheet tandem tray 5 Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 430 ...

Page 431: ...Troubleshoot a problem 431 ...

Page 432: ...ys pull out handle C and then open the inner cover 7 Remove the jammed paper Note Make sure that all paper fragments are removed 8 Close the cover and then insert handle C 9 Insert the tray Troubleshoot a problem 432 ...

Page 433: ...ammed paper Note Make sure that all paper fragments are removed Paper jam in the 2000 sheet tray 1 Slide the tray to the left 2 Open door J and then remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 433 ...

Page 434: ... paper Note Make sure that all paper fragments are removed 5 Push the tray insert back into place Paper jam in door A 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 434 ...

Page 435: ... Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open door A2 and then remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 435 ...

Page 436: ...4 Lift door A3 5 Remove the jammed paper Note Make sure that all paper fragments are removed 6 Close door A2 and then close door A Troubleshoot a problem 436 ...

Page 437: ...ury from a hot component allow the surface to cool before touching it 2 Open door C and then remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door C and then close door A 4 Removed jammed paper from the standard bin Note Make sure that all paper fragments are removed Troubleshoot a problem 437 ...

Page 438: ...tomatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the ADF cover Troubleshoot a problem 438 ...

Page 439: ...ce the risk of injury from a hot component allow the surface to cool before touching it 2 Open door A1 and then remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door A1 and then close door A 4 Open the ﬁnisher top cover and then remove the jammed paper Troubleshoot a problem 439 ...

Page 440: ... the knob and then remove the jammed paper Note Make sure that all paper fragments are removed 7 Close the cover 8 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 440 ...

Page 441: ... are removed 10 Close door C and then close door A Paper jam in the staple hole punch ﬁnisher 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 441 ...

Page 442: ... paper Note Make sure that all paper fragments are removed 3 Close door A1 and then close door A 4 Lift the paper transport cover F and then remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 442 ...

Page 443: ...5 Close the cover 6 Pull the lever on the staple hole punch ﬁnisher and then lift the cover 7 Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 443 ...

Page 444: ...TION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Open door A1 and then remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 444 ...

Page 445: ...3 Close door A1 and then close door A 4 Lift the paper transport cover F and then remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the cover Troubleshoot a problem 445 ...

Page 446: ...d ﬁnisher door 7 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Handle 2A Note Make sure to return the handle to its original position Troubleshoot a problem 446 ...

Page 447: ...e sure to return the handle to its original position 8 Pull out the ﬁnisher bin 9 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Troubleshoot a problem 447 ...

Page 448: ... Handle 2E Note Make sure to return the handle to its original position Knob 2C Troubleshoot a problem 448 ...

Page 449: ...o return the handle to its original position Handle 2G Note Make sure to return the handle to its original position 10 Push the ﬁnisher bin back into place and then close the trifold Z fold ﬁnisher door Troubleshoot a problem 449 ...

Page 450: ...11 Open the booklet ﬁnisher door 12 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Handle 3A Troubleshoot a problem 450 ...

Page 451: ...Note Make sure to return the handle to its original position Knob 3B Handle 3C Note Make sure to return the handle to its original position Troubleshoot a problem 451 ...

Page 452: ... Handle 3D Note Make sure to return the handle to its original position 13 Pull out the booklet maker Troubleshoot a problem 452 ...

Page 453: ... 15 Push the booklet maker back into place and then close the ﬁnisher door Paper jam in the booklet ﬁnisher 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 453 ...

Page 454: ...d paper Note Make sure that all paper fragments are removed 3 Close door A1 and then close door A 4 Lift the paper transport cover and then remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 454 ...

Page 455: ...5 Close the cover 6 Open the booklet ﬁnisher door Troubleshoot a problem 455 ...

Page 456: ...jammed paper from any of the following locations Handle 3A Note Make sure to return the handle to its original position Knob 3B Note Make sure to return the handle to its original position Troubleshoot a problem 456 ...

Page 457: ... Handle 3C Note Make sure to return the handle to its original position Handle 3D Note Make sure to return the handle to its original position Troubleshoot a problem 457 ...

Page 458: ...8 Pull out the booklet maker 9 Turn knob 4A and then remove the jammed paper 10 Push the booklet maker back into place and then close the ﬁnisher door Troubleshoot a problem 458 ...

Page 459: ...stalled a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later b Access the EWS Can you open the EWS The problem is solved Go to step 4 Step 4 a Check if the network connection is working Note If the connection is not working then contact your administrator b Access the EWS Can you o...

Page 460: ...rrect Wi Fi network Go to step 4 Go to step 3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 177 Can the printer connect to the Wi Fi network The problem is solved Go to step 4 Step 4 Check the wireless security mode From the home screen touch Settings Network Ports Wireless Wireless Security Mode Is the correct wireless secur...

Page 461: ...rical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Does the printer detect the internal option The problem is solved Go to step 4 Step 4 a Check if the internal option is available in the print driver No...

Page 462: ...Non Lexmark supply The printer has detected a non Lexmark supply or part installed in the printer Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators are designed to function with Lexmark supplies and parts and may d...

Page 463: ... supply usage counters then return the supply item to the place of purchase Paper feed problems Envelope seals when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry environment Note Printing on envelopes with high moisture content can seal the ﬂaps b Send the print job Does the envelope seal when printing Go to step 2 The problem is solved Step 2 a Make sure that paper...

Page 464: ... paper size and paper type b Check if the paper guides are positioned correctly c Print the document Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the trays link correctly The problem is solve...

Page 465: ...pe b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact customer support The problem is solved Jammed pages are ...

Page 466: ...t the e mail SMTP settings are conﬁgured correctly For more information see Conﬁguring the e mail SMTP settings on page 53 Can you send an e mail The problem is solved Go to step 2 Step 2 Make sure that you are using the correct password Depending on your e mail service provider use your account password app password or authentication password For more information see Conﬁguring the e mail SMTP se...

Page 467: ... faxes using analog fax Action Yes No Step 1 Resolve any error messages that appear on the display Can you send or receive a fax The problem is solved Go to step 2 Step 2 Make sure that the cable connections for the following equipment are secure Telephone Handset Answering machine Can you send or receive a fax The problem is solved Go to step 3 Step 3 Check for a dial tone Call the fax number to ...

Page 468: ...ect to a DSL ﬁlter or router that supports analog use For more information contact your DSL provider If you are using a private branch exchange PBX telephone service then make sure that you are connecting to an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Tem...

Page 469: ...er source is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings From the home screen touch Settings Fax Fax Setup Fax Receive Settings Rings to Answer Can you receive faxes The problem is solved Go to step 3 Step 3 If the printer is printing blank pages then see Blank or white pages on page 398 Can you receive faxes The problem is solved C...

Page 470: ...nected to the Internet Can you send or receive faxes using etherFAX The problem is solved Go to step 2 Step 2 Make sure that etherFAX is set up correctly a From the home screen touch Settings Fax Fax Setup General Fax Settings b Make sure that you have the correct fax number c Make sure that Fax Transport is set to etherFAX Notes This menu shows up only when more than one fax transport is availabl...

Page 471: ...min Controls b In the Max Speed menu select a lower transmission speed Is the fax print quality satisfactory The problem is solved Contact customer support Missing information on the fax cover page Action No Yes a Turn off the printer wait for about 10 seconds and then turn on the printer b Send or retrieve the fax Is there missing information on the fax cover page The problem is solved Contact cu...

Page 472: ...s the copy job successful Go to step 3 Go to step 2 Step 2 a Turn off the printer wait for about 10 seconds and then turn it back on b Scan the document Can you scan the document to a computer The problem is solved Go to step 3 Step 3 Check the printer connectivity a Print the Network Setup Page From the home screen touch Settings Reports Network Network Setup Page b Check the network status Is th...

Page 473: ... a network folder on page 203 Can you scan a document and save it to a network folder The problem is solved Go to step 2 Step 2 Make sure that the network folder path and format are correct For example server_hostname foldername path where server_hostname is a fully qualiﬁed domain FQDN or IP address Is the network folder path and format correct Go to step 3 Go to step 4 Step 3 Make sure that you ...

Page 474: ...ure that you use forward slashes when typing the share path d From the Authentication menu select your authentication method Note If Authentication is set to Use assigned username and password then in the User Name and Password ﬁelds type your credentials e Click Save Can you scan a document and save it to a network folder The problem is solved Go to step 5 Step 5 Make sure that the printer and th...

Page 475: ...pper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfactory The problem is solved Contact customer support Vertical dark streaks on output when scanning from the ADF A...

Page 476: ... ADF Note The plain paper helps clean or remove dust and other coating from the ADF feed rollers b From the home screen touch c Load an original document into the ADF d Scan the document Do jagged images or texts appear on the output Contact customer support The problem is solved Scan job was not successful Action Yes No Step 1 Check the cable connections a Make sure that the Ethernet or USB cable...

Page 477: ... check box is selected in the destination conﬁguration settings b Resend the scan job Is the scan job successful The problem is solved Contact customer support Scanner does not close Action Yes No Remove obstructions that keep the scanner cover open Did the scanner cover close correctly The problem is solved Contact customer support Scanning takes too long or freezes the computer Action Yes No Clo...

Page 478: ... document Is the scanner responding The problem is solved Contact customer support Adjusting scanner registration 1 From the home screen touch Settings Device Maintenance Conﬁguration Menu Scanner Conﬁguration Scanner Manual Registration 2 In the Print Quick Test menu touch Start 3 Place the Print Quick Test page on the scanner glass and then touch Flatbed Registration 4 In the Copy Quick Test men...

Page 479: ...rrection Content 3 Choose the appropriate color conversion setting Object type Color conversion tables RGB Image RGB Text RGB Graphics Vivid Produces brighter more saturated colors and may be applied to all incoming color formats sRGB Display Produces an output that approximates the colors shown on a computer monitor Black toner usage is optimized for printing photographs Display True Black Produc...

Page 480: ...re speciﬁc to the type of object being printed text graphics or images It is also speciﬁc to how the color of the object is speciﬁed in the software program RGB or CMYK combinations To apply a different color conversion table manually see Modifying the colors in printed output on page 479 If the software program does not specify colors with RGB or CMYK combinations then manual color correction is ...

Page 481: ...blem is solved Step 2 Perform Color Balance a From the home screen touch Settings Print Quality Advanced Imaging Color Balance b Adjust the settings c Print the document Does the print appear tinted Contact customer support The problem is solved Contacting customer support Before contacting customer support make sure to have the following information Printer problem Error message Printer model typ...

Page 482: ... These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recycling of packaging components in some countries or regions For more information go to www lexmark com recycle and then choose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons ar...

Page 483: ...y that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of ope...

Page 484: ...Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used...

Page 485: ...ominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in the Rule Lithium ion rechargeable battery This product may contain a coin cell lithium ion rechargeable battery which should only be removed by a trained technician Crossed out wheelie bin means the product should not be discarded as unsorted...

Page 486: ...turn the cartridges are also recycled To return Lexmark cartridges for reuse or recycling do the following 1 Go to www lexmark com recycle 2 Select the product that you want to recycle Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol To prevent damage from electrost...

Page 487: ...e Description Power consumption Watts Printing The product is generating hard copy output from electronic inputs One sided 710 CX942 XC9445 790 CX943 XC9455 840 CX944 XC9465 Two sided 640 CX942 XC9445 710 CX943 XC9455 770 CX944 XC9465 Copy The product is generating hard copy output from hard copy original documents 780 CX942 XC9445 880 CX943 XC9455 870 CX944 XC9465 Scan The product is scanning har...

Page 488: ...w power operating mode called Hibernate mode When operating in Hibernate Mode all other systems and devices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is print...

Page 489: ... all areas the sum of RENs should not exceed ﬁve 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact your local telephone company For products approved after July 23 2001 the REN for this product is part of the product identiﬁer that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point for example...

Page 490: ...xceed ﬁve The REN is located on the product label This equipment uses CA11A telephone jacks Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spéciﬁcations techniques d Innovation Sciences et Développement économique Canada Le numéro REN ringer equivalence number numéro d équivalence de sonnerie indique le nombre maximum d appareils pouvant être connectés à...

Page 491: ...more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds betwe...

Page 492: ...th the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized ...

Page 493: ...r l 20 Route de Pré Bois ICC Building Bloc A CH 1215 Genève Switzerland A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www lexmark com en_us about regulatory compliance european union declaration of conformity html This product satisﬁes the Class A limits of EN 55032 and safety requirements of EN ...

Page 494: ...ion with the product If you transfer this product to another user warranty service under the terms of this statement is available to that user for the remainder of the warranty period You should transfer proof of original purchase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months ...

Page 495: ...guidance Unsuitable physical or operating environment Maintenance by anyone other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of its duty cycle Use of printing media outside of Lexmark speciﬁcations Refurbishment repair reﬁlling or remanufacture by a third party of products supplies or parts Products supplies parts materials such as toners and inks softwar...

Page 496: ...emarketers of Lexmark Lexmark s and its Suppliers and Remarketers limitations of remedies are not cumulative Such Suppliers and Remarketers are intended beneﬁciaries of this limitation Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages so the limitations or exclusions contai...

Page 497: ...ages 409 blank pages 398 blocking junk faxes 199 booklet printing 185 booklet copying 195 booklet ﬁnisher using 185 C caller ID is not shown 467 canceling a print job 191 cannot connect printer to Wi Fi 460 cannot open Embedded Web Server 459 cannot receive faxes using analog fax 469 cannot scan to a computer 472 cannot scan to a network folder 473 cannot send e mails 466 cannot send or receive fa...

Page 498: ...ortcut e mail 196 fax destination 198 FTP address 203 creating shortcuts 40 crooked print 408 Customer Support using 41 customer support contacting 481 customizing the display 41 D dark print 399 date and time fax settings 53 daylight saving time conﬁguring 53 deactivating the Wi Fi network 180 deactivating Voice Guidance 42 default headphone volume adjusting 44 default speaker volume adjusting 44...

Page 499: ...erver scanning to using the control panel 202 fuser replacing 308 G genuine Lexmark parts and supplies 293 genuine parts and supplies 293 ghost images 401 gray background on print 402 H hard disk erasing 182 hard disk storage drive 182 hardware options 2 x 520 sheet tray 87 2000 sheet tandem tray 94 2000 sheet tray 101 banner tray 106 booklet ﬁnisher 132 envelope tray 79 spacer 81 staple ﬁnisher 1...

Page 500: ...opy Defaults 233 Custom Scan Sizes 232 Default Login Methods 283 Device 289 Disk Encryption 288 Eco Mode 207 Erase Temporary Data Files 288 Ethernet 273 E mail Defaults 253 E mail Setup 252 Fax 290 Fax Mode 237 Fax Server Setup 249 Fax Setup 237 Finishing 223 Flash Drive Print 266 Flash Drive Scan 262 FTP Defaults 259 Help 291 Home Screen Customization 220 HTTP FTP Settings 279 Image 230 IPSec 276...

Page 501: ... method 177 personal identiﬁcation numbers enabling 44 photoconductor unit ordering 294 replacing 299 photos copying 192 placing separator sheets 189 placing separator sheets between copies copying 193 poor fax print quality 471 power cord socket 36 power save modes conﬁguring 395 preprinted forms selecting 17 print appears tinted 481 print driver hardware options adding 79 installing 76 print job...

Page 502: ...tomatic document feeder 438 in the booklet ﬁnisher 453 in the standard tray 428 in the staple ﬁnisher 439 in the trifold Z fold ﬁnisher 444 standard bin 437 removing paper jam clearing in multipurpose feeder 433 repeat print jobs 187 repeating print defects 417 replacing parts 2000 sheet tandem tray roller kit 337 2000 sheet tray roller kit 331 520 sheet tray insert 306 ADF roller kit 324 ADF sepa...

Page 503: ...ating a copy 195 shortcuts creating 40 skewed print 408 Sleep mode conﬁguring 395 slow printing 421 small cover replacing 353 SMB scanning 203 SMTP server not set up error disabling 466 SMTP settings conﬁguring 53 solid color 409 sorting multiple copies 193 spoken passwords enabling 44 staple cartridge replacing 371 374 staple cartridge holder replacing 376 379 staple ﬁnisher installing 115 stapli...

Page 504: ...bleshooting printer options cannot detect internal option 461 troubleshooting scan cannot scan to a computer 472 cannot scan to a network folder 473 jagged image when scanning from the ADF 476 jagged text when scanning from the ADF 476 partial copies of documents or photos 474 poor copy quality 475 scan job was not successful 476 scanner does not close 477 scanner does not respond 478 vertical dar...

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