Diagnostic Information
2-3
4069-XXX
914 DC pick
motor: No
encoder feedback
Check the integrated paper tray (tray 1) for correct paper
loading. Reload the paper and POR the printer. If the
error continues, go to the
.
917 Transfer Roll
Indicates a problem in the transfer roll area. Go to the
“Transfer Roll Service Check” on page 2-108
Note: This error also displays if an incorrect level HVPS
assembly is installed in a printer that has the erase lamp
assembly installed. Check to make sure the correct
HVPS assembly is installed.
920 Fuser Error
Indicates that the fuser is below temperature when
printing. Go to the
“Fuser Service Check” on page 2-47
For models 31v and 31e go to
“Belt Fuser” on page 2-50.
921 Fuser Error
Indicates that the fuser is below standby temperature
when the printer is idle. Go to the
922 Fuser Error
Fuser failed to reach standby temperature. Go to the
“Fuser Service Check” on page 2-47
. For models 31v
“Belt Fuser” on page 2-50.
923 Fuser Error
Fuser is too hot during printing or when printer is idle. Go
to the
“Fuser Service Check” on page 2-47
. For models
31v and 31e go to
“Belt Fuser” on page 2-50.
924 Fuser Error
An open circuit has been detected in the Fuser
Thermistor Circuit. Go to the
. For models 31v and 31e go to
925 Fuser Error
010/212/414/616/
01n/21n/41b/41l/
41n/61n
Wrong fuser lamp installed. Check the fuser lamp for the
correct type of lamp that should be installed.
927 Fan Stalled
Indicates a printer fan stalled. Go to the
“Fan Service
Check” on page 2-46
.
Error Code
Action