paper is not stacked properly. For example, if you are
printing on a letter-size paper and the bin extender is set to
legal-size, then the paper does not stack properly.
•
If paper needs to be returned to the mailbox bin, then insert the
paper under the bin arm, and then push the paper all the way back.
Note:
If the paper is not under the bin arm, then a jam occurs
due to an overfilled bin.
Use recommended paper
•
Use only recommended paper or specialty media.
•
Do not load wrinkled, creased, damp, bent, or curled paper.
•
Flex, fan, and straighten paper or specialty media before loading
it.
•
Do not use paper that has been cut or trimmed by hand.
•
Do not mix paper sizes, weights, or types in the same tray.
•
Make sure the paper size and type are set correctly on the computer
or printer control panel.
•
Store paper per manufacturer recommendations.
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Notes:
•
When Jam Assist is set to On, the printer flushes blank pages or
pages with partial prints to the standard bin after a jammed
page has been cleared. Check your printed output for blank
pages.
•
When Jam Recovery is set to On or Auto, the printer reprints
jammed pages. However, the Auto setting reprints jammed
pages if adequate printer memory is available.
11
10
9
8
7
6
5
3
4
1
2
Area name
Printer control
panel message
What to do
1
Stapler doors
[x]
‑
page jam,
remove paper, open
stapler door. Leave
paper in bin. [455–
457]
Remove paper from
the stapler bin, and
then open the stapler
outer and inner doors.
Then remove the
staple cartridge, and
then remove the
jammed staples.
2
Duplex area
[x]
‑
page jam,
remove tray 1 to
clear duplex. [235–
239]
Pull out tray 1
completely, then push
the front duplex flap
down, and then
remove the jammed
paper.
23
