Action
Yes
No
Step 2
a
Remove any packing material that is left on the imaging unit.
1
Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage:
Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage:
Do not touch the
photoconductor drum under the imaging unit. Doing so
may affect the quality of future print jobs.
2
Check the imaging unit for signs of damage, and replace if
necessary.
Note:
Make sure that the photoconductor drum contact is
not bent or out of place.
3
Firmly shake the imaging unit to redistribute the toner.
4
Insert the imaging unit, and then insert the toner cartridge.
b
Print the document.
Is the printer printing blank or white pages?
Go to step 3.
The problem is
solved.
Step 3
Check the status of the toner cartridge, and replace if necessary.
a
From the control panel, navigate to:
Status/Supplies
>
Supplies
b
Print the document.
Is the printer printing blank or white pages?
Contact
The problem is
solved.
Dark print
Note:
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non
‑
touch
‑
screen printer models, press
to
navigate through the settings.
Troubleshooting
102
