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Index

I-3

  

4511-xxx

error messages

E238/E240(n)

additional information

   

2-13

, 

2-24

primary light patterns

   

2-3

secondary light patterns

   

2-8

secondary paper jams

   

2-12

service error codes

   

2-36

user attendance messages

   

2-3

E340/E342n

paper jams

   

2-64

service error codes

   

2-65

sub error codes

   

2-68

user attendance messages

   

2-55

ESD-sensitive parts

   

4-1

F

Factory Defaults, E340/E342n

   

3-17

fan

parts catalog

   

7-5

removal

   

4-26

service check

   

2-81

Flash Test, E340/E342n

   

3-28

frame, parts catalog

   

7-6

fuser

parts catalog

   

7-5

removal

   

4-28

service check

   

2-87

Fuser Temp, E340/E342n

   

3-31

G

Gap Adjust, E340/E342n

   

3-31

H

handling ESD-sensitive parts

   

4-1

Hex Trace

E238/E240(n)

   

3-6

E340/E342n

   

2-54

History

E238/E240(n)

   

3-13

E340/E342n, see error log

   

3-33

I

input feed tests, E340/E342n

   

3-26

input sensor tray tests, E340/E342n

   

3-27

input source tests

   

3-22

input source tests, E340/E342n

   

3-22

L

laser notices

   

iv-vi

LCD operator panel

   

4-39

LCD Test, E340/E342n

   

3-23

LED operator panel

   

4-40

light patterns—E238/E240(n)

additional information

   

2-13

description

   

2-3

primary

   

2-4

secondary

   

2-8

service codes

   

2-36

lights

   

1-2

locations

front views

   

5-1

rear views

   

5-2

logo removal

   

4-27

LVPS/HVPS

cable removal

   

4-43

parts catalog

   

7-5

removal

   

4-41

service check

   

2-90

M

maintenance approach

   

1-1

manual feed

clutch assembly

   

4-44

input sensor #2

   

4-36

print media types and sizes

   

1-7

mark history, E238/E240(n)

   

3-13

menus

E238/E240(n)

accessing service menus

   

3-2

configuration menu

   

3-3

diagnostics mode

   

3-4

printing

   

3-2

E340/E342n

accessing service menus

   

3-14

configuration menu

   

3-15

diagnostic mode

   

3-19

Summary of Contents for E238

Page 1: ...exmark E238 E240 E240n E340 and E342n Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Table of contents Index Safety and notices Trademarks Start diagnostics ...

Page 2: ... 553 9727 In other countries contact your point of purchase References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product p...

Page 3: ...jams 1 8 Tools 1 8 Acronyms 1 9 Diagnostic information 2 1 Start 2 1 Diagnostics E238 E240 and E240n 2 2 2 Power On Self Test POST sequence 2 2 Light patterns and error messages 2 3 Common primary light patterns 2 4 Common secondary light patterns 2 8 Secondary errors paper jams 2 12 Additional information primary codes 2 13 Additional information secondary error codes 2 24 Service codes 2 36 Diag...

Page 4: ...models E340 and E342n 2 93 Paper feed service checks 2 94 Parallel port service check models E238 E240 and E240n 2 97 Parallel port service check models E340 and E342 2 97 Print quality service checks 2 98 Printhead service check 2 111 Transfer roll service check 2 111 Diagnostic aids 3 1 Diagnostic aids E238 E240 and E240n 2 3 2 Accessing service menus 3 2 Printing menus 3 2 Moving around the men...

Page 5: ...ts 4 1 Removal procedures 4 2 Covers 4 2 Controller card removal 4 15 Cover open sensor removal 4 18 Developer drive coupling assembly removal 4 20 Door latch assembly removal 4 21 Exit sensor removal on the fuser 4 22 Fan removal 4 26 Front access cover logo removal E238 E240 and E240n 4 27 Fuser removal 4 28 Fuser idle gear links removal 4 30 Fuser power cable removal 4 32 Input roller clutch an...

Page 6: ... Transfer roll removal 4 50 Transport motor cable removal 4 51 Locations and connections 5 1 Locations 5 1 Front view 5 1 Rear view 5 2 Connectors 5 3 Controller card 5 3 Controller card connector pin values 5 4 Preventive maintenance 6 1 Parts catalog 7 1 How to use this parts catalog 7 1 Assembly 1 Covers 7 2 Assembly 2 Electronics 7 4 Assembly 3 Frame 7 6 Assembly 4 Options 7 8 Assembly 5 Misce...

Page 7: ...4511 xxx Laser notices vi Laser notices The following laser notice labels may be affixed to this MFP as shown Laser advisory label ...

Page 8: ...ervice condition Laser Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J für Laserprodukte der Klasse I 1 In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gemäß amtlicher Bestätigung erfüllt Laserprodukte ...

Page 9: ...n par l utilisateur ou de révision l exposition à des rayonnements laser supérieurs à des rayonnements de Classe I Avvertenze sui prodotti laser Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 608...

Page 10: ... nivel de la Clase I durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico Declaração sobre Laser A impressora está certificada nos E U A em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I 1 de produtos laser Em outros locais está certificada como um produto laser da Classe I em conformidade com os ...

Page 11: ...ntworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse I laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse I laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b l...

Page 12: ...ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle Älä katso säteeseen VARNING Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad Betrakta ej strålen Laser notis Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J för laserprodukter av Klass I 1 I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enli...

Page 13: ... foreskrevne serviceoperasjoner Avís sobre el Làser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes làser de classe I 1 i segons ha estat certificat en altres llocs és un producte làser de classe I que compleix els requisits d IEC 60825 1 Els productes làser de classe I no es consideren perillosos Aquesta impressora cont...

Page 14: ...4511 xxx xiii Service Manual Japanese Laser Notice Chinese Laser Notice ...

Page 15: ...4511 xxx Laser notices xiv Korean Laser Notice ...

Page 16: ...4511 xxx xv Service Manual ...

Page 17: ...g the product before you begin or use caution if the product must receive power in order to perform the task Consignes de sécurité La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilité concernant la sécurité en cas d utilisation de pièces de rechange non agréées Les consign...

Page 18: ...otto deve essere alimentato per eseguire l intervento Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendun...

Page 19: ...el equipo o tenga cuidado si para trabajar con él debe conectarlo Informações de Segurança A segurança deste produto baseia se em testes e aprovações do modelo original e de componentes específicos O fabricante não é responsável pela segunrança no caso de uso de peças de substituição não autorizadas As informações de segurança relativas a este produto destinam se a profissionais destes serviços e ...

Page 20: ...ducte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCIÓ aquest símbol indica que el voltatge de la part de l equip amb la qual esteu treballant és...

Page 21: ...Safety information xx 4511 xxx ...

Page 22: ...vides instructions for making MFP adjustments and removing and installing FRUs 5 Connector locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part numbers for individual FRUs Definitions Note A note provides...

Page 23: ...rnet adapter a parallel port a USB port and prints 27 pm on letter size paper 26 ppm on A4 E340 32MB of memory standard a parallel port a USB port and prints 30 ppm on letter size paper 28 ppm on A4 E342n 32MB of memory standard an integrated Ethernet adapter a parallel port a USB port and prints 30 ppm on letter size paper 28 ppm on A4 Maintenance approach The diagnostic information in this manua...

Page 24: ... 2 for more information Press and hold until lights flash to print the setting sheet Press and release to resume printing Press and release twice quickly to display a secondary error code following an error Press and release to cancel the job currently printing Press and hold until all of the lights come on to reset the printer Continue also a light Cancel Ready Toner Low Replace PC Kit Load Paper...

Page 25: ...e 2 50 Overview of the operator panel Press Go to resume printing Press Menu to move forward and backward through the menu selections Press Return to go one level back in the menu Press Select to indicate the menu or selection you choose Press Stop to cancel the job currently printing Light indicates Busy flashing or Ready on steadily ...

Page 26: ...e memory 16MB 16MB 32MB 32MB 32MB Maximum memory 80MB 80MB 160MB 160MB 160MB Flash support Media Size 4511 000 Lexmark E238 4511 100 Lexmark E240 4511 410 Lexmark E240n 4511 600 Lexmark E340 4511 610 Lexmark E342n Letter 8 5 x 11 in 25 ppm 27 ppm 27 ppm 30 ppm 30 ppm A4 210 x 297 mm 24 ppm 26 ppm 26 ppm 28 ppm 28 ppm Speed measured on media from tray 1 simplex and at 600 x 600 dpi ...

Page 27: ...nly Mac OS only PPDS Compatibility Windows Macintosh Linux Connectivity USBa Parallelb Ethernetc ENA option Linux support for E238 E240 E240n models utilizing the PCL data stream Wirelessd a These products are USB 2 0 Certified and support full speed 12MB sec data transfer They are also compatible with Hi Speed USB systems peripherals and cables b IEEE 1284 Bi directional c 10 100 BaseTx Ethernet ...

Page 28: ...k E240n 4511 600 Lexmark E340 4511 610 Lexmark E342n Available input trays 250 sheet tray Single sheet manual feeder 550 sheet option drawer Toner and photoconductor Toner cartridge yield 1 500 pages starter toner cartridge 2 500 pages PC kit yield 30 000 pages Photoconductor yield based on approximately 5 coverage of pages ...

Page 29: ...statement Universala Plain paper transparencies paper labelsb 60 163 g m2 16 43 lb 550 paper 50 labelsb 50 transpar encies card stockc Manual feeder A4 A5 JIS B5 letter legal executive folio statement Universala Plain paper transparencies paper labelsb card stockc 60 163 g m2 16 43 lb 1 sheet 7 9 10 DL C5 B5 otherd Envelopes a Universal size range 76 216 x 127 356 mm 3 0 8 5 x 5 0 14 0 in includes...

Page 30: ...quence or message before you remove the tray Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossing Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in...

Page 31: ...xternal Network Adapter FRU Field Replaceable Unit HBP Host Based Printing HVPS High Voltage Power Supply LCD Liquid Crystal Diode LED Light Emitting Diode LVPS Low Voltage Power Supply NVRAM Nonvolatile Random Access Memory PC Photoconductor PCL Printer Control Language POR Power On Reset POST Power On Self Test PPDS Personal Printer Data Stream PRC Peoples Republic of China PSO Participating Sta...

Page 32: ...1 10 Service Manual 4511 xxx ...

Page 33: ...alfunctioning printer To determine the corrective action to repair a printer look for the following information A description of a problem see Symptom tables on page 2 79 Information from the operator panel of the printer Models E238 E240 and E240n have an operator panel containing lights and buttons For diagnostic information specific to these modes see Diagnostics E238 E240 and E240n on page 2 2...

Page 34: ... momentarily 2 Lights then flash on and off sequentially 3 After the lights quit flashing the light flashes until the fuser comes up to temperature 5 20 additional seconds depending on the initial temperature of the fuser and then stays on 4 If there is a problem in the printer such as a paper jam the panel lights indicate the problem See Common primary light patterns on page 2 4 for more informat...

Page 35: ... patterns have secondary patterns when you double click the pattern does not change All service errors are indicated by all lights flashing as the primary notification or code The secondary code indicates an area or function which has the error Additional tertiary codes used for service see Service tertiary error codes on page 2 40 indicate specific errors See Service codes on page 2 36 Note If yo...

Page 36: ... off Light blinking x Light blinking slowly Primary light patterns Lights Ready Power Saver See page 2 13 Busy See page 2 14 2xx Paper Jam see secondary errors on page 2 24 Hex Trace Ready See page 2 15 Waiting See page 2 15 Flushing Resolution reduced See page 2 16 Continue z z Ready z x z Toner Low ReplacePC Kit Load Paper Paper Jam z Error ...

Page 37: ...Not ready printer offline See page 2 16 Close door Insert cartridge See page 2 17 Load media See page 2 17 Load manual feeder See page 2 18 Print side two of duplex job See page 2 18 Toner low See page 2 19 Continue z z z Ready Toner Low Replace PC Kit z Load Paper z z Paper Jam Error z ...

Page 38: ...nductor kit printer hard stop See page 2 20 Cartridge errors See page 2 28 Invalid engine code Invalid network code See page 2 21 Programming engine code Programming system code See page 2 21 Cancel job Reset printer See page 2 22 Continue z z z Ready z z z Toner Low ReplacePC Kit z z z Load Paper z z Paper Jam z Error z z z ...

Page 39: ...ary light patterns continued Lights Printer error see Secondary error codes on page 2 24 Service error see Service secondary codes on page 2 38 or Service tertiary codes on page 2 40 Continue Ready Toner Low Replace PC Kit Load Paper Paper Jam Error z ...

Page 40: ... The following table shows what these light patterns mean Secondary error codes Lights Primary code Secondary error codes Standard network software error manual feeder See page 2 32 Unsupported flash in slot Too many options attached Complex page See page 2 27 Insufficient printer memory See page 2 29 Continue z z z z z z Ready z Toner Low ReplacePC Kit z z Load Paper z z Paper Jam z z Error z z z...

Page 41: ...ient collation area See page 2 30 PPDS font error See page 2 30 Defective flash See page 2 31 Insufficient defrag memory See page 2 31 Network interface errors See page 2 32 ENA connection lost See page 2 32 Continue z z z z z z Ready Toner Low Replace PC Kit z Load Paper z Paper Jam z Error z z z z z z ...

Page 42: ... Memory full See page 2 33 Short paper See page 2 33 Unformatted flash See page 2 34 Flash full See page 2 34 Invalid engine code See page 2 35 Invalid network code See page 2 35 Continue z z z z Ready z z z z z Toner Low ReplacePC Kit z z Load Paper z z Paper Jam z z Error z z z z z z ...

Page 43: ...error codes Print cartridge mismatch See page 2 28 Print cartridge has invalid refill See page 2 28 Missing or defective print cartridge See page 2 28 Unsupported print cartridge See page 2 29 Continue z z z z Ready z z z Toner Low Replace PC Kit z z Load Paper z Paper Jam z z Error z z z z ...

Page 44: ...or See page 2 24 201 Paper jam between input and exit sensors See page 2 25 202 Paper jam exit sensor See page 2 25 241 Paper jam Tray 1 jam See page 2 26 242 Paper Jam Tray 2 jam See page 2 26 251 Paper jam manual feeder See page 2 27 Continue z z z z z z Ready z z Toner Low ReplacePC Kit z z Load Paper z z z Paper Jam z z z z z z Error ...

Page 45: ...mation is included For service information see Service codes on page 2 36 Ready Power Saver Light pattern Meaning Action Printer ready to receive and process data Printer is in Power Saver mode Send a print job Press to print the menu settings pages for a list of current printer settings Press and hold to reset the printer Note To change the Power Saver setting use the Local Printer Setup Utility ...

Page 46: ...e to clear Press and release to cancel print job Press and hold to reset printer Defragmenting flash formatting flash or programming flash Wait for message to clear Warning Do not turn the printer off while this message is displayed Printing a directory a font list menu settings pages or Print Quality Test Pages Wait for the pages to print The Busy message is displayed as the pages print The light...

Page 47: ...shoot printing problems After resolving the problem turn off the printer to exit Hex Trace Or press and hold to reset the printer Light pattern Meaning Action Printer is waiting until a print timeout occurs or until it receives additional data Press and release to print contents of the print buffer Press and release to cancel the print job Press and hold to reset the printer ...

Page 48: ...rrent print job is reduced from 600 dots per inch dpi to 300 dpi to prevent a memory full error Wait until is on to print other jobs Press and release to cancel print job Press and hold to reset printer Light pattern Meaning Action Printer is not ready to receive or process data or the printer ports are offline Press to return to Ready or Busy state Press and release to cancel print job Press and ...

Page 49: ... door Light pattern Meaning Action The printer is out of media or the media did not feed properly thereby not making the input sensor in the allotted time Load media into tray 1 or the optional 550 sheet tray and press to resume printing Check that the media is loaded correctly in tray 1 or the optional 550 sheet tray Press to cancel the print job ...

Page 50: ...anual feeder with the side to be printed facing up Press to resume printing Press and hold to reset printer Light pattern Meaning Action Print the other side of duplex print job Reinsert print job in tray 1 using the instructions in the driver pop up menu to orient the pages correctly printed side up loading edge to front of the printer Press to resume printing Press and hold to reset printer ...

Page 51: ...enu settings page for a list of current settings Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Press and hold to reset printer Note The light may not come on if the starter print cartridge is installed in a base model Light pattern Meaning Action The photoconductor kit drum is full and needs replacing Press to resume printing Replace the ph...

Page 52: ...ace the photoconductor kit Light pattern Meaning Action The print cartridge is not installed or the printer detects a print cartridge error The error is caused by a defective cartridge an unsupported cartridge an invalid refill or a cartridge meant to be used in another geographic region If the print cartridge is not installed install it If the print cartridge is installed remove it and install a ...

Page 53: ...ternal print server has not been programmed or the programmed code is not valid Download valid network code to the internal print server Press twice quickly to see the secondary error code Light pattern Meaning Action New code is being loaded into the engine or firmware code flash Wait for the message to clear When the printer has finished loading the code it performs a soft reset ...

Page 54: ... default setting remains in effect until changed or until restored to factory default settings Wait for the message to clear Light pattern Meaning Action The printer has a service error and printing has stopped Turn the printer off and back on If the lights are still blinking contact the place where printer was purchased Press and release twice quickly to view the secondary message See page Servic...

Page 55: ...ufficient to defragment flash memory A page is too complex to print or is shorter than the set page margins Resolution of a formatted page is reduced to 300 dpi A font error occurred Communication with the host computer is lost Press twice quickly to see the secondary error code See Additional information secondary error codes on page 2 24 for more information Press to clear the secondary message ...

Page 56: ...occurred When the and the lights are both on a print cartridge error has occurred Press and release twice to display the secondary error code light pattern The following tables show what these light patterns mean and what to do Paper jam at the input sensor 200 error Light pattern Meaning Action Media has stopped over the input sensor Remove the print cartridge to access the area Check for obstruc...

Page 57: ...s as a printed job exits the printer 202 error Light pattern Meaning Action Paper has cleared the input sensor but not made the exit sensor Check the paper path for obstacles The fuser should be inspected Light pattern Meaning Action A paper jam has occurred as the paper is exiting the printer Clear the paper jam ...

Page 58: ...ay 2 242 error Light pattern Meaning Action A paper jam has occurred as the paper is exiting the paper tray and entering the printer Clear the paper jam Light pattern Meaning Action Paper jams in Tray 2 between time of picking and the input sensor Clear the paper jam Check the pick tires and for any obstructions ...

Page 59: ...ause the print information on the page is too complex that is too large for the printer memory Press to clear the message and continue processing the print job some of the print data may be lost To avoid this error in the future Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Set Page Protect to on in the ...

Page 60: ...Light pattern Meaning Action 31 Error Print cartridge is either missing or defective Install the correct cartridge 32 Error The print cartridge is unsupported Replace the cartridge 33 Error The print cartridge has an invalid refill Replace the cartridge ...

Page 61: ...tured for a different geographic region than the printer Replace the cartridge with a cartridge from the same region as the printer Light pattern Meaning Action The printer does not have enough memory to save the data in the buffer Press to continue printing the job Press to cancel the print job Press to cancel the print job turn off the printer and install additional memory ...

Page 62: ...nue printing the job the job may not print correctly Press and release to cancel the print job Press and hold to reset the printer To avoid this error in the future Simplify the print job Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory Light pattern Meaning Action The prin...

Page 63: ...ctive flash memory Press to clear the message and continue printing Downloaded fonts and macros not previously stored in flash memory are deleted Install flash memory Light pattern Meaning Action The printer has insufficient memory to free unused space in flash memory Delete fonts macros and other data in RAM Install additional printer memory ...

Page 64: ...tly Light pattern Meaning Action The printer has lost the connection to an external print server also called an external network adapter or ENA This light pattern is displayed if your printer is connected to the network but it cannot detect the print server when you turn on the printer Make sure the cable connecting the ENA and the printer is securely attached Turn the printer off and then on to r...

Page 65: ...Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros Install additional printer memory Light pattern Meaning Action The paper length is too short to print the formatted data This occurs when the printer does not know the media size loaded in the tray or there is a problem feeding the media Make sure the print m...

Page 66: ...nd macros not previously stored in flash memory are deleted Install flash memory with more storage capacity Press and release to cancel the print job Press and hold to reset the printer Light pattern Meaning Action The printer detects unformatted flash memory Press to clear the message and continue printing The job may not print correctly Reformat the flash memory Refer to the Technical Reference ...

Page 67: ...in an internal print server has not been programmed or the programmed code is not valid Download valid engine code to the internal print server Light pattern Meaning Action The code in an internal print server has not been programmed or the programmed code is not valid Download valid network code to the internal print server ...

Page 68: ...ble click again you return to the primary light pattern again In the following example The primary light pattern indicates a service error all flashing Double click for more information The secondary light pattern indicates a fuser or toner sensor error Double click for more information The tertiary light pattern indicates the fan has stalled If you double click again the original primary light pa...

Page 69: ...Service primary code When this code appears double click to reveal the secondary codes Light blinking Service primary code Lights Primary code for service errors See secondary codes Continue Ready Toner Low Replace PC Kit Load Paper Paper Jam Error ...

Page 70: ...s Service secondary error codes 90x Software 91x DC motor or transfer roll 92x Fuser or toner sensor 93x Printhead drive motor RIP to engine 94x RIP to engine communications engine electronics 95x Controller card NVRAM ROM or NAND Continue Ready Toner Low ReplacePC Kit Load Paper Paper Jam Error ...

Page 71: ...238 E240 and E240n 2 39 Service secondary error codes continued Lights Service secondary error codes 96x RAM memory 97x Network 98x Paper port communications Continue Ready Toner Low Replace PC Kit Load Paper Paper Jam Error ...

Page 72: ...ity this indication is not repeated in the following codes Controller software Controller software error illegal trap 90x For the other errors which indicate a faulty programming process or faulty component on the controller card replace the controller card See Controller card removal on page 4 15 Service tertiary error codes controller software Lights Service secondary codes 90x Service tertiary ...

Page 73: ...rder to perform the task Code 914 indicates an error in tray 2 motor Replace the drawer Code 917 indicates a problem in the transfer roll circuitry Check the continuity from the cable connection on the HVPS high voltage power supply to the right side of the transfer roll Service tertiary error codes transfer roll Lights Service secondary codes 91x Service tertiary codes 914 Tray 2 motor 917 Transf...

Page 74: ...er cartridge Service tertiary error codes fuser fan or toner sensor Lights Service secondary codes 92x Service teriary codes fuser fan or toner sensor 920 Fuser below temperature when printing 921 Fuser below standby temperature at idle 922 Fuser failed to reach standby temperature 923 Fuser too hot during printing or idle 924 Open circuit in thermistor path Continue Ready Toner Low ReplacePC Kit ...

Page 75: ...user fan or toner sensor continued Lights Service teriary codes fuser fan or toner sensor 925 Incorrect fuser lamp installed 926 Fuser thermistor open circuit 927 Fan stalled 929 Toner sensor or toner cartridge Continue Ready Toner Low Replace PC Kit Load Paper Paper Jam Error ...

Page 76: ...ndicates a communication failure between the RIP and engine processors Service tertiary error codes printhead transport motor or RIP engine communication error Lights Service secondary codes 93x Service tertiary codes printhead transport motor or RIP engine communication 930 Wrong printhead 931 No first HYSNC Verify interlock switch at J13 932 Printhead lost HYSNC 933 Mirror motor locked 934 Mirro...

Page 77: ...P engine communication error continued Lights Service teriary error codes 935 Mirror motor not at opening speed Verify 24 V dc at J11 5 936 Transport motor initial lock failure 937 Transport motor lost lock 939 RIP engine communication error Continue Ready Toner Low Replace PC Kit Load Paper Paper Jam Error ...

Page 78: ...gin alignments after replacing the operator panel assembly See Printhead service check on page 2 111 for more information If margin errors are unacceptable corrections can only be made through software Contact the next level of support Service tertiary error codes NVRAM failure Lights Service secondary codes 95x Service teriary codes NVRAM failure 950 Secure EEPROM data does not match NVRAM 951 Se...

Page 79: ... 2 47 Service tertiary error codes NVRAM failure continued Lights Service tertiary codes NVRAM failure 956 Processor failure 957 ASIC failure 958 NAND failure 959 SRAM failure Continue Ready Toner Low Replace PC Kit Load Paper Paper Jam Error ...

Page 80: ...rror persists replace the card If the error subsides check the DIMM Replace faulty DIMM Service tertiary error codes RAM memory error Lights Service secondary codes 96x Service teriary codes RAM 960 RAM soldered on the board is bad 961 RAM in slot 1 is bad Continue Ready Toner Low ReplacePC Kit Load Paper Paper Jam Error ...

Page 81: ... Service tertiary error codes network error Lights Service secondary codes 97x Service teriary codes network 975 Unrecognizable network port 976 Unrecoverable software error in network port 978 Bad checksum while programming port 979 Flash parts failed while programming port Continue Ready Toner Low Replace PC Kit Load Paper Paper Jam Error ...

Page 82: ...ng loaded into DRAM dots scroll across the operator panel 3 A screen is displayed with the memory and processor speed A typical example of this message is 4 Performing Self Test is displayed 5 Busy is displayed 6 Close Door will be displayed if the cover is open 7 Any cartridge errors such as Defective Cartridge are displayed 8 Applicable maintenance messages are displayed 9 Applicable toner low m...

Page 83: ...E340 and E342n 2 51 Overview of the operator panel and menus Indicator light The indicator light gives information about the status of your printer If the light is The printer is Off Off On On but idle Blinking On and busy ...

Page 84: ...media and clearing paper jams Exit Power Saver If you have changed printer settings from the operator panel menus press Go before sending a job to print The printer must display Ready for jobs to print Menu Each end of the button has a function Press Menu When Ready is displayed to take the printer offline out of the Ready state and enter the menus When Busy is displayed to take the printer to the...

Page 85: ...ing Save the displayed menu item as the new user default setting The printer displays the Saved message and returns to the menu item Clear certain messages from the operator panel Return Press Return to return to the previous menu level or menu item Stop Press Stop at the Ready Busy or Waiting message to temporarily take the printer offline The message changes to Not Ready No data is lost Press Go...

Page 86: ...p Print Fonts Print Directory Print Demo Factory Defaults Hex Trace Quality Menu Print Resolution Toner Darkness PictureGrade Setup Menu Printer Language Power Saver Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Display Language Toner Alarm PCL Emul Menu Font Source Font Name Point Size Pitch Symbol Set Orientation Lines per Page A4 Wid...

Page 87: ...e of the custom types which has been named by the user then only the custom type name is displayed on line 2 The name may be truncated to fit the display Change input source custom string This message displays when the user should change the media installed in one of the input options input source Tray 1 Tray 2 Tray 3 or Manual feeder custom string a user definable name Change input source size Th...

Page 88: ... legal B5 A4 Executive Universal A5 Folio or Statement For envelopes size 7 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope or other Envelope Close Door Close the front access door Delete All Jobs Go Stop When the user has selected Print and Hold Delete All Jobs this message is displayed The following actions may be taken Press Go to confirm the selection All jobs are deleted P...

Page 89: ...is being picked If so and the paper advances to activate the input sensor this message would indicate a sensor problem Otherwise check the pick tires and pick mechanism Install Tray x or Cancel Job Tray x Tray 2 or Tray 3 This message is displayed when a paper handling option has been hot unplugged The printer requires the reinstallation of the option to print a page which has been formatted by th...

Page 90: ...ncel Job Reset Printer If the message cannot be cleared go to Input tray s service check on page 2 64 31 Missing or Defective Cart The cartridge may be missing and the front access door closed Return the cartridge The cartridge may also be defective Replace the cartridge 32 Unsupported Print Cartridge Error 32 displays when the top cover is closed and an unsupported print cartridge is detected It ...

Page 91: ...eration you can Delete fonts macros and other data from RAM Install additional printer memory Press Menu until Job Menu appears The following functions may be available Cancel Job Reset Printer 37 Insufficient Memory Held Jobs may be lost This message displays when there is not enough memory available to continue processing a job and Print and Hold feature is in use The printer frees memory by del...

Page 92: ...ons may be available Cancel Job Reset Printer 39 Complex Page This message displays when the page is too complex to print The following actions may be taken Press Go to clear the message and continue the job Some data loss may occur Simplify the print job and reprint if necessary Press Menu until Job Menu appears The following selections are possible Cancel Job Reset Printer 42 Cartridge Region Mi...

Page 93: ...s Go to clear the message The flash is marked as bad and normal operation continues Flash operations are not allowed until the problem is resolved 52 Flash Full This message displays when there is not enough free space in the flash memory to hold the resources that have been requested to be written to flash The following actions may be taken Press Go to clear the message and continue processing th...

Page 94: ...uppressed until the menus are entered or the printer is reset The following actions may be taken Press Go to clear the message The printer discards any data received on the parallel port Press Menu until Job Menu appears and select Reset Printer 56 Standard USB Port Disabled Displayed when status is requested over the USB port but the port has been disabled Once the error has been displayed for th...

Page 95: ...message 84 Replace Photoconductor This message displays when the photoconductor is exhausted The printer is disabled until the photoconductor is replaced Replace the photoconductor 1 Turn the printer off and replace the photoconductor unit 2 Reset the page count Press and hold Select and Return while turning the printer on Release the button when Performing Self Test displays Select Reset Maint Cn...

Page 96: ...ensor could also be covered Remove the print cartridge and open the rear door to remove the media 201 Paper Jam Remove Cartridge Paper is jammed between the printer input and exit sensor Remove the print cartridge to clear the paper path 202 Paper Jam Open Rear Door The exit sensor is either covered during POR or covered too long Open the rear door to access the jam area 241 Paper Jam Check Tray 1...

Page 97: ...he likely cause is a faulty HVPS It may also indicate a problem in the transfer roll area Go to Transfer roll service check on page 2 111 920 Fuser error Indicates that the fuser is below temperature when printing Go to Fuser service check on page 2 87 921 Fuser error Indicates that the fuser is below proper temperature during standby or idle time Go to Fuser service check on page 2 87 922 Fuser e...

Page 98: ...ty printhead cabling or connector 936 Transport motor initial lock failure Indicates a problem with the main drive motor or a jam occurred during the motor ramp up to speed 937 Transport motor lost lock Faulty motor or a jam occurred after motor ramp up to speed Possible problem with the main drive or motor cable 950 Controller card There is a mismatch between the variables in the EPROM on the ope...

Page 99: ...proceeding perform a power on reset POR to see if the ECC error correction code can reflash NAND If this does not fix the problem replace the controller card 959 SRAM failure Perform a power on reset POR If this does not fix the problem replace the controller card 960 RAM soldered on the card is bad Indicates a DRAM Memory Error on the controller card Replace the controller card 961 RAM in slot 1 ...

Page 100: ... to help isolate paper jams and paper feed problems in the base printer To identify the bytes 975 Unrecognizable network port A failure with the network port If the printer is a network model replace the controller card See Controller card removal on page 4 15 976 Software error in network port 978 Bad checksum while programming network port 979 Flash parts failed while programming network port DU...

Page 101: ...formation is obtained When the last screen displays the original message displays Printed error codes Additional information is available by printing the error log See Print Log on page 3 33 Values In the table below the values for common variables are listed below media source 10 Manual feeder 11 Tray 1 12 Tray 2 media size 1 Letter 2 Legal 3 B5 4 A4 5 Executive 6 A5 7 Custom size 9 7 in envelope...

Page 102: ...x3 x4 Misidentified no gap jam Engine detected no gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls trailing edge was seen at the input sensor manual feeder sensor is no longer covered x1 x2 page ahead s expected length x3 x4 Page ahead s measured length 84 xx 00 x1 x2 x3 This code indicates that the input sensor is still actuated from the first sheet and the sec...

Page 103: ...ing before exiting the input sensor 200 84 xx 03 x1 00 00 The measured gap between sheets of media at the input sensor is too small to meet video requirements x1 time by which the gap was too small 200 84 xx 04 x1 x2 x3 The input sensor was covered when not expected media in paper path during warmup x1 x2 fuser heating time x3 fuser wattage detection result Clear the media or debris from the print...

Page 104: ... make sure it is operating properly If no problem is found it may still be necessary to try a new pass thru sensor 200 84 xx 23 x1 x2 x3 Transfer servo never started x1 media size x2 EP leading edge state x3 EP trailing edge state Possible causes include Slow or missing transport motor positional feedback Media too fast to input sensor Gap too small on interpage servo 200 84 xx 26 x1 x2 x3 The med...

Page 105: ...over manual feeder sensor x1 media size x2 source x3 LastDetectedSize Possible causes include Multiple sheet feed Media too long Media was prestaged 84 xx 2A 00 00 00 Media detected in manual feeder sensor when not expected Possible causes include Insertion of paper when motor is running Prestaged media in tray 84 xx 2B 00 00 00 Could not detect the end of a sheet at the manual feeder sensor Possi...

Page 106: ...r covered x1 media size x2 source x3 LastDectedSize 84 xx 2E x1 x2 00 Failed no gap jam recovery Engine detected no gap at the manual feeder sensor opened the gap by stopping the feed rolls but never saw the leading edge of the second page at the input sensor x1 RecoveryStatus x2 source 84 xx 2F x1 x2 x3 Laser servo never started due to potential conflict with the transfer servo x1 bit 0 transfer ...

Page 107: ...200 84 xx 3B x1 x2 x3 Media picked from the manual source failed to reach the input sensor 251 89 00 01 00 00 00 The exit sensor at the fuser is activated by a piece of media indicating there is a piece of media in the paper path during warmup Check for media in the exit of the fuser assembly or redrive assembly Feed a sheet of paper and if the same error occurs after clearing the fuser or the sam...

Page 108: ... 00 The exit sensor never actuated from the sheet going through the fuser before the next page entering the sensor x1 media size x2 GeneralFlags1 202 89 xx 0D 00 x2 x3 The fuser exit sensor bounced x2 x3 paper path location Check the exit sensor for correct operation Check the sensor cable to J16 on the controller card Also the controller card may be failing 202 8A 39 x1 x2 x3 x4 Printhead driver ...

Page 109: ... after an 8D xx 00 jam but never opened the front access cover Need to open cover and clear any media under cartridge before continuing 201 8E xx 00 x1 x2 x3 Sheet being duplexed never made it to the input sensor x1 source x2 x3 time since pick 8E xx 08 00 00 00 Page in output hopper flushed page ahead of it in the paper path never made it out of the tray 8E xx 09 x1 The second pick from Tray 1 fa...

Page 110: ...x4 Took too long to ramp up Tray 2 motor x1 DCFeedMSCounter x2 Low DCFeedIRQCount x3 RampTableLengthCache x4 DCFeedClosedLoopState Sub error codes continued First 6 bytes sub error code data xx can be any value Explanation Possible error message ...

Page 111: ...ome on See Operator panel service check models E238 E240 and E240n on page 2 92 Main motor does not come on See Main motor service check on page 2 91 Fan does not come on See Cooling fan service check on page 2 81 Fuser lamp does not come on See Cooling fan service check on page 2 81 Fuser lamp never turns off See Hot fuser service check on page 2 89 The paper feed picks and tries to feed paper Se...

Page 112: ...ont access cover will not close See Cover interlock switch service check on page 2 85 Operator panel button not responding See Operator panel service check models E238 E240 and E240n on page 2 92 Operator panel service check models E340 and E342n on page 2 93 or Controller card service check on page 2 82 Operator panel lights are off or very dim See Controller card service check on page 2 82 Blank...

Page 113: ...wrinkled or bent See Paper trees wrinkles stacks poorly or curls on page 2 96 FRU Action Cooling fan Make sure the fan cable plug is properly seated at J18 controller card Turn the printer off and disconnect the cooling fan cable from the controller card Turn the printer on Within a few seconds the controller card assembly should apply between 24 V dc to pin 2 If voltage is present and the fan is ...

Page 114: ...Common primary light patterns on page 2 4 to determine action required For models E340 and E342n see Power On Self Test POST sequence on page 2 50 If error messages are posted see Messages and error codes on page 2 55 If the printer fails to complete POST without displaying an error message replace the controller card assembly Note Settings for U S versus non U S and the printer configuration ID c...

Page 115: ...he continuity in the cable If the cable is good check the connectors to the controller board Verify that pins 7 and 14 on both the cable and the card connector are ground If grounds are not correct on the cable first check it for continuity and then the LVPS HVPS If the grounds are not correct on the controller card replace the controller card Check with one probe on the connector pin and the othe...

Page 116: ...le controller card will not be powered If any of the voltages are incorrect check or replace the LVPS HVPS See Dead machine service check on page 2 86 Controller card assembly Controller card voltage outputs Turn the printer off and plug the LVPS HVPS cable into J4 of the controller card See the table Controller card connector pin values on page 5 4 which identifies the voltages and grounds for a ...

Page 117: ...le pin 1 and pin 2 with the door closed and discontinuity with the door open Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the door closed Verify discontinuity between cable pins 2 and 3 whether the door is open or closed If either fails replace the cover interlock switch If both pass continuity turn the printer on and measure 5 V dc on pin 2 at J15 on t...

Page 118: ...use opens again see LVPS HVPS service check on page 2 90 for more information If not open unplug the cables at CN102 and CN201 fuser and controller card respectively Plug LVPS HVPS board to source and turn switch on Verify 24 V dc on pin 8 at connector CN201 or pin 8 at J4 on the controller card Verify line voltage 100 V 110 V or 220 V ac across pins 1 and 2 of CN102 If voltages are not correct fo...

Page 119: ...gh which the fuser power cables pass Fuser service check FRU Action Fuser power cable LVPS HVPS Fuser Unplug the printer and disconnect the fuser lamp cable plug from the LVPS HVPS board connector at CN102 Check for continuity across the fuser lamp by checking across the connector pins If there is continuity go to Step 1 Continuity If there is no continuity go to Step 2 No continuity Step 1 Contin...

Page 120: ...user If incorrect replace the lamp cable Fuser Disconnect the thermistor cable from J16 on the controller card Measure the resistance across the ends of the thermistor cable Replace the fuser assembly if the resistance is lower than 1K ohm or shorted Note Resistance measures approximately 240K ohms when cool and 1K ohms hot Fuser service check FRU Action ...

Page 121: ...the surface of the thermistor Clean as necessary With the printer unplugged disconnect the thermistor cable from J16 on the controller card Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when the thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as n...

Page 122: ...ed replace the card Ensure the switch is off and plug the power cord into the card Turn the switch on CAUTION The card has several points where AC voltage is exposed Carefully verify the AC voltage between pins 1 and 2 of CN102 matches the power cable wall voltage If voltage is incorrect replace the card assembly Verify 24 V dc from pin 8 at CN201 If voltage is incorrect replace the card assembly ...

Page 123: ... printer and check for the following voltages at J8 Verify ground at pin 5 for both the card and cable If these voltages are correct check the main motor cable for continuity Remove rear cover to access connector on motor If continuity exists on each wire call next level of service If continuity does not exist on one or more of the wires replace the motor cable If these voltages are not correct se...

Page 124: ...Operator panel LED Buttons Open controller card cage and locate the operator panel connector at J19 Check for continuity between pins 1 and 2 of the cable as you press the Continue button Similarly check the continuity between pins 1 and 6 of the cable while pressing Cancel If continuity is not present replace the operator panel Note Check margin alignments after replacing the operator panel assem...

Page 125: ...19 pin 5 See Controller card service check on page 2 82 If these voltages are not correct replace the controller card If these voltages are correct replace the operator panel If more than one light does not turn on or an individual light stays on solid during POST replace the operator panel If all lights are dim and operate erratically during POST or all lights come on and stay on solid during POS...

Page 126: ...r print cartridge assembly and Input sensor 2 manual Make sure the input paper feed sensors are working properly A stuck or incorrectly installed sensor causes this error FRU Action ACM autocompensator mechanism or paper feed clutch Manual feed clutch Check the ACM clutch for wear The solenoid interacts with the clutch to control the motion of the pick tires If the ratchet teeth of the ACM clutch ...

Page 127: ...re the cables are seated on the controller card at J9 Tray 1 input and J20 manual input Check for about 5 V dc on pin 1 at J9 Input sensor 1 and pin 1 at J20 Input sensor 2 If correct replace the input paper feed sensor If these voltages are not correct replace the controller card FRU Action Paper feed pick tires Open the left cover and verify the solenoid and clutch are functioning when an attemp...

Page 128: ...r and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller card Disconnect the solenoid cable at J3 on the controller card Measure the resistance across cable pins 1 and 2 and then pins 3 and 4 The resistance should be 180 250 ohms If it is not call the next level of service If the resistance is 180 250 ohms check ...

Page 129: ... bidirectional printing 3 Be sure the user s application is set up correctly 4 Using an extra long parallel cable may require some adjustment in the Par S strobe See Parallel strobe adjustment Par S Strobe Adj on page 3 30 5 Some computers assume the printer samples data on the trailing edge of the strobe This printer samples data on the leading edge by default This process can be switched by turn...

Page 130: ... activates 2 Slowly press and release three times until the and lights come on 3 Press and hold until all the lights flash to initiate printing the quality test pages Four pages print to help you evaluate print quality The first page has various fonts and a graphic the second page is gray with graphics the third page is black and the last page is blank Once the paper exits into the output bin the ...

Page 131: ...gently shake it to evenly distribute the toner Check for cartridge damage Printhead LVPS HVPS Controller card Toner electrodes cable assembly Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller card Printhead errors typically result in printer service errors Blank pages typically are caused by the PC roll not being properly charged Try a different PC kit Unplug the ...

Page 132: ...ity between the cable DEV TAR and doctor blade connection CN203 and on the contact tips below the print cartridge assembly If continuity fails call the next level of service LVPS HVPS board Controller card With the printer off disconnect the LVPS HVPS cable from J4 on the controller card Turn the printer on and verify 24 V dc on pin 8 of the cable Verify ground on pin 7 If the voltage is incorrect...

Page 133: ...ge and PC Kit are installed correctly try a new PC Kit first and then toner cartridge LVPS HVPS Controller card Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and LVPS HVPS board Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown LVPS HVPS board Controller card...

Page 134: ...ings The bearing assemblies should support the transfer roll applying even pressure to the PC drum Replace the transfer roll assembly if the springs or bearing show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary FRU Action Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper See Hot fuser ...

Page 135: ...r contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination replace the following FRUs one at a time in the order shown Transfer roll LVPS HVPS board FRU Action Print cartridge assembly not a FRU Developer drive coupling assembly Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area o...

Page 136: ... toner deposits on the back of the paper if toner is building up on the hot roll This buildup may transfer to the backup roll later transferring to the back of the paper Inspect the hot roll and backup roller for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of printed pages Inspect the transfer r...

Page 137: ...ia see media types and sizes in the User s Reference Use MarkVision to define the custom type setting for media type media texture or media weight The toner cartridge or PC Kit may be defective Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead See Light print on page 2 103 Toner smudges appear on the front or bac...

Page 138: ...ock or labels be sure you select the correct paper type in the printer driver Change the media texture setting If the setting is not in your driver you can download the correct Lexmark setup utility from the Lexmark Web site at www lexmark com The print is getting light but the printer has not indicated it is low on toner The light nor Toner Low message do not display if the standard 1 500 page to...

Page 139: ...oner cartridge Faint images or repetitive spots appear on the page Select a different media type or form type setting from your printer driver Try a different type of paper Paper designed for copiers gives the best quality Replace the toner cartridge Pages are blank The print cartridge may be out of toner or defective Replace the cartridge You may have a software error Try turning the printer off ...

Page 140: ...nter on If the computer indicates unknown device replace the card Toner Low light is on and printing stops If you are using a 3 000 or 6 000 page toner cartridge and the Toner Low alarm is set to on the printer stops printing until you replace the toner cartridge Download the correct Lexmark setup utility from the Lexmark Web site at www lexmark com to change the Toner Low alarm The Error light is...

Page 141: ... optional Tray 2 Make sure the correct tray and paper type are selected from the driver For E340 E342n make sure the correct tray and paper type is selected from the printer Make sure the tray is pushed all the way in Remove the paper from the optional Tray 2 and fan it Check the rubber on the paper feed tires Check the paper path in the tray for burrs or debris that may hinder paper movement Make...

Page 142: ...top cover is closed While in PostScript 3 emulation the printer is flushing data Ready Data and Error lights are blinking Ensure the correct PostScript driver is being used The printer doesn t have enough memory to print the job Install more memory While using manual duplex the printer gets a paper jam A paper jam interrupts the duplex process As a result the information on the page that jammed is...

Page 143: ...pins 2 6 and 8 at J14 If voltages or grounds are incorrect check the controller card See Controller card service check on page 2 82 for more information If voltages are correct replace the printhead comes with cables FRU Action Transfer roll Check transfer roll area for debris and clean area as necessary Verify continuity between the spring below the left side bearing and the transfer roll shaft V...

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Page 145: ...ds Since the operator panels differ you need to determine which model you are servicing and begin in the section below Model E240 and E240n go to Accessing service menus on page 3 2 Model E340 and E342n go to Accessing service menus on page 3 14 ...

Page 146: ...lems See Diagnostics mode printout sample on page 3 4 or Diagnostics mode selections on page 3 11 for details on the available settings Enter Configuration Menu 1 Turn off the printer 2 Open the front access cover 3 Turn on the printer while pressing and holding 4 Close cover once the light is displayed The configuration group contains a set of menus configuration settings and operations which are...

Page 147: ...4511 xxx Diagnostic aids E238 E240 and E240n 3 3 Configuration Menu printout sample ...

Page 148: ...4511 xxx 3 4 Service Manual Diagnostics mode printout sample ...

Page 149: ...2 These menu items are designated by the non indented items listed along the left edge of the page Bottom as printed from printer These items are also un shaded Press and release to move sequentially from one menu item to another Press and hold to jump to home state top four lights on Press and release to move through the menu settings indicated by and lights This action rotates only through the p...

Page 150: ...mes resetting the printer to the original settings solves formatting problems All menu items are reset to the factory default values except Display Language All settings in the Parallel menu Network menu LocalTalk menu and USB menu All downloaded resources fonts macros and symbol sets in printer memory RAM are deleted Resources in flash memory are unaffected Hex Trace Help isolate printing problem...

Page 151: ...ounter Return the photoconductor counter to zero The replace photoconductor message should be cleared only when the photoconductor kit has been replaced Menu item Use setting to Values Demo Mode Put printer into demo mode where internal sheets print with each press of To deactivate turn the printer off and re enter configuration group Set to deactivate Deactivate default Activate Auto CR After LF ...

Page 152: ...ansmission rate if your printer is set to Standard Standard Fastbytes default Parallel Mode 2 Determine whether the parallel port data is sampled on the leading On or trailing Off edge of strobe Off On default MAC Binary PS Configure the printer to process Macintosh binary PostScript print jobs Off The printer filters PostScript print jobs using Standard protocol On The printer processes raw binar...

Page 153: ...y Off On Auto default MAC Binary PS Configure the printer to process Macintosh binary PostScript print jobs Off The printer filters PostScript print jobs using Standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computer...

Page 154: ...rating system This setting often causes Windows print jobs to fail Auto default The printer processes print jobs from computers using either Windows or Macintosh operating systems Set Card Speed Automatically detect the connection speed of your network This setting can be disabled to set the speed manually Auto default the printer detects current network speed 10Mbps half duplex forces the printer...

Page 155: ...dge of the page printable area of supported paper Setting is ignored by PPDS interpreter Off default On Print quality pages Print test pages by pressing and holding until the lights flash Help isolate print quality problems such as streaking Four pages print A text page with printer information cartridge information current margin settings and a graphic Three pages all gray all black and the last ...

Page 156: ...to begin Press to stop Print History Print history of errors Press and hold until the lights flash to print Defaults Change sizes and designations to metric U S default Non U S Configuration ID Allow the printer ID to match the label ID after the controller card is replaced 000101 default 000189 Menu item Use setting to Value Par S Strobe Adjustment Adjust for an unusually long parallel cable Para...

Page 157: ... occurs The default modified internally resets the posting but records it in the crash history A substantial number of consecutive errors result in posting 976 Modified default Every time Dump NVRAM Print a hex dump if the network NVRAM partition Press and hold until the lights flash to initiate this action Reinit NVRAM Rest the network NVRAM to factory defaults Press and hold until the lights fla...

Page 158: ...urn 3 Turn on the printer 4 Release the buttons when Performing Self Test displays The Configuration Menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation See Available menus on page 3 15 Diagnostics Mode 1 Turn off the printer 2 Press and hold Go and...

Page 159: ...the configuration of the printer Reset PC Cnt See Reset PC Cnt on page 3 16 Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 16 Panel Menus See Panel Menus on page 3 16 PPDS Emulation See PPDS Emulation on page 3 16 Download Emuls See Download Emuls on page 3 17 Demo Mode See Demo Mode on page 3 17 Factory Defaults See Factory Defaults on page 3 17 Energy Conserve See Energy Conse...

Page 160: ... back The first page is a mix of graphics and text The second two pages are graphics and the last page is blank The Print Quality Pages can also be printed from the Diagnostics Mode Panel Menus If no password is set Panel Menus lets you restrict access to the Ready Menu Group When a password is set by an administrator this menu item does not appear 1 Select Panel Menus from the Diagnostics Mode 2 ...

Page 161: ... on or off 1 Select Demo Mode from CONFIG MENU 2 Select Activate to turn the demo mode on or Deactivate to turn demo mode off Factory Defaults This menu lets you restore the printer settings to their factory default values 1 Select Factory Defaults from the Configuration Menu 2 Select either Restore Base or Restore Network Restore Network is only available if an integrated network adapter is insta...

Page 162: ... debug information for 9xx errors than the error log printed from the Configuration Menu Because you can clear error logs you can view the contents of this log may not match the contents when you view the error log To print the error log 1 Select Print Log from the Error Log menu 2 Press Return to exit the Error Log menu Paper Prompts Setting Paper Prompts controls which tray a change prompt is di...

Page 163: ...ay 2 if installed Manual Feeder Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 23 HARDWARE TESTS LCD Test See LCD Test on page 3 23 Button Test See Button Test on page 3 23 DRAM Test See DRAM Test on page 3 24 Parallel Wrap See Parallel Wrap on page 3 25 INPUT TRAY TESTS Feed Tests See Feed Tests input tray on page 3 26 Sensor Test See Sensor Test input tray on page 3 27 BASE SE...

Page 164: ...D on page 3 30 Edge to Edge See Edge to Edge on page 3 30 Par S Strobe Adj See Parallel strobe adjustment Par S Strobe Adj on page 3 30 EP SETUP EP Defaults See EP Defaults on page 3 31 Fuser Temp See Fuser Temperature Fuser Temp on page 3 31 Transfer See Transfer on page 3 31 Print Contrast See Print Contrast on page 3 31 Charge Roll See Charge Roll on page 3 31 Gap Adjust See Gap Adjust on page ...

Page 165: ...rgin values are correct you must print the Quick Test page Press Go to print the test page While printing Quick Test Printing displays Once the Quick Test page completes printing the registration screen displays again 4 To exit press Return 5 To Test the setting by printing the Quick Test page for all the source see Quick Test on page 3 22 Select all the available sources Print the Quick Test Page...

Page 166: ...ation screen displays again Print tests Input source tests Input source print tests can verify that the printer can print on media from the installed input sources Only installed sources appear in the menu To run the input source test 1 Select PRINT TESTS from Diagnostics Mode 2 Select the input source from the sources displayed on the Feed Test menu All installed sources are listed 3 Select eithe...

Page 167: ...m the Configuration Menu Hardware tests Select the following selections from HARDWARE TESTS LCD Panel Buttons Op Panel DRAM Parallel Port LCD Test This test continuously executes a pattern 1 Select LCD Test from Diagnostics Mode The test continually executes 2 Press Return or Stop to cancel the test Button Test 1 Select Button Test from Diagnostics Mode With no buttons pressed several occurrences ...

Page 168: ...umber of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F represents the number of times the memory test has failed and finished with errors Initially 00000 displays with the maximum fail count being 99 999 2 Once the maximum pass count or fail count is reached the test stops the power indicator is turned on solid and ...

Page 169: ...ry test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F represents the number of times the memory test has failed and finished with errors Initially 00000 displays with the maximum fail count being 99 999 5 Each time the test finishes the screen updates If the test passes the pass count increases by 1 however if the test fails a message di...

Page 170: ...ts the specifications for the printer can be used for this test To run the Input Tray Feed Test 1 Open the manual feeder door Note Do not open the front cover 2 Select the Feed Test from the INPUT TRAY TESTS menu 3 Select the input source Only installed sources display but may include Tray 1 Tray 2 and Manual Feeder 4 Select Single to feed a single blank sheet or Continuous to feed blank sheets un...

Page 171: ...rs depending upon the input source selected For example if tray 2 were selected TP refers to tray present sensor P refers to pass thru sensor OP indicates the sensor is open CL indicates the sensor is closed Not all sources have the same set of sensors The table below indicates which sources should display which sensors 4 Press Return or Stop to exit the test input source Testing Tray 2 TP OP P OP...

Page 172: ... This menu is only displayed if flash memory is installed Flash Test This test causes the file system to write and read data on the flash to test the flash Warning This test destroys all data on the flash The flash will be unformatted at the end of the test Format Flash is available from the Utilities menu To run the Flash Test 1 Select Flash Test from the DEVICE TESTS menu The power indicator bli...

Page 173: ...next digit to the right Continue until the correct number displays To skip a number without changing it press Select When Select is pressed after the last digit the number is saved Perm Page Count permanent page count The permanent page count can only be viewed and cannot be changed To view the permanent page count 1 Select Perm Page Count from PRINTER SETUP 2 Press Return to return to PRINTER SET...

Page 174: ...t be determined by hardware sensors The configuration ID was originally set when the printer was manufactured and is located on the printer label Edge to Edge When Edge to Edge is set to On text and graphics are printed with all margins set to the physical edges of the page This feature does not work in PPDS emulation Parallel strobe adjustment Par S Strobe Adj This setting adjusts the factory set...

Page 175: ... can be adjusted to Low Medium or High The default setting is Medium Print Contrast The print contrast can be adjusted to Low Medium or High The default setting is Medium Charge Roll The charge roll can be adjusted to Low Medium or High The default setting is Medium Gap Adjust Adjusts the minimum gap between sheets during printing This setting reduces speed pages per minute but can be used to redu...

Page 176: ...rror is discarded Identical errors in consecutive positions in the log are entered All 2xx and 9xx error messages are stored in the error log To view the error log 1 Select Display Log from the Error Log menu The error log is displayed on three screens but only four entries are shown at a time To move to the next screen press Menu For example In this example the last error was a 200 error In posit...

Page 177: ...nfiguration Menu Because you can clear error logs the contents of this log may not match the contents when you view the error log To print the error log 1 Select Print Log from the Error Log menu 2 Press Return to exit the Error Log menu Clear Log 1 Select Clear Log from the Error Log menu 2 Press Yes to confirm Select No to exit without clearing the log 3 Press Return to exit the Clear Log menu a...

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Page 179: ...lectricity in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical ...

Page 180: ...mage during service 3 Unless otherwise stated reinstall the parts in reverse order of removal 4 When reinstalling a part held with several screws start all screws before final tightening Covers Extender cover removal 1 Locate the latches on the left and right sides of the extender cover 2 Push the latches and pull the cover away from the rear of the printer Front access cover removal E238 E240 and...

Page 181: ... socket 4 Force the right hinge out of its socket and lift it above the socket Warning Do not pull the fuser link out of the printer any farther than when the door is fully open Otherwise the link extension may dislodge the cartridge coupler 5 Carefully lift the cover free from the printer frame ...

Page 182: ...ing the right side of the cover slightly away from the printer to disengage the link 7 Remove the front access cover Reinstallation note If the front access cover is being replaced remove the logo plate and install it on the new cover See Front access cover logo removal E238 E240 and E240n on page 4 27 ...

Page 183: ...ion 4 5 Front access cover removal E340 and E342n 1 Open the front access cover 2 Remove the screw A securing the LCD cable cover 3 Remove the left and right screws B that hold the LCD bezel 4 Close the front access cover A B ...

Page 184: ...hes and fold one end under to form a tab to allow easy removal after reinstallation 6 Using fingernails pull the top of the bezel away from the front access cover Carefully work the bezel away from the buttons and front access cover Push down on the top edge of the bezel to deflect it away from the buttons C ...

Page 185: ...access cover 8 Unlatch the LCD display right and left sides 9 Carefully pull the LCD assembly away from the front access cover 10 Disconnect the LCD panel and controller card 11 Open the front access cover and position the cable outside the cover 12 Place thumbs on the inside of the respective hinge D ...

Page 186: ... the fuser link out of the printer any farther than when the door is fully open Otherwise extending the link may dislodge the cartridge coupler 15 Carefully lift the cover free from the printer frame 16 Use your left hand to hold the fuser link at the cover joint while rotating the right side of the cover slightly away from the printer to disengage the link 17 Remove the front access cover ...

Page 187: ...Repair information 4 9 Left side cover removal 1 Open the rear door output tray 2 Open the front access cover 3 Remove the screw A 4 Press the two latches B to release the left side cover 5 Swing the cover open ...

Page 188: ... edge of the table 7 Lift the top rear of the cover over the pivot point and drop the cover away from the printer Rear cover removal 1 Remove the right side cover See Right side cover removal on page 4 12 for more information 2 Remove the left side cover See Left side cover removal on page 4 9 for more information ...

Page 189: ...4511 xxx Repair information 4 11 3 Remove the two screws A holding the cover 4 Open the rear door rear exit tray 5 Lift the rear cover unhooking it from the frame at the bottom and remove ...

Page 190: ...xxx 4 12 Service Manual Right side cover removal 1 Open the front access cover 2 Open the rear door output tray 3 Release the latches A while applying opening force with the right hand 4 Swing the cover open ...

Page 191: ... information 4 13 5 To remove the cover position the printer with the right rear corner hanging over the edge of the table 6 Lift the top rear of the cover over the pivot point and drop the cover away from the printer ...

Page 192: ...en the right cover 4 Open the rear door 5 Remove two screws A at the top rear corners of the top cover 6 Remove two screws B at the front of the top cover just behind the access door 7 Release the top cover latch C which holds the top cover to the metal side frame 8 Lift and remove the top cover A B B C ...

Page 193: ...lways touch a ground before touching the card Handle the card carefully by the edges 1 Remove the right side cover Right side cover removal on page 4 12 2 Remove the screw A securing the metal controller card cover 3 Disconnect all the cables from the controller card ...

Page 194: ...4511 xxx 4 16 Service Manual 4 Remove two screws B securing the parallel port and the screw C securing the USB port to the frame at the back of the printer ...

Page 195: ...4511 xxx Repair information 4 17 5 Remove five screws D holding the card to the metal side frame 6 Carefully lift the card and remove ...

Page 196: ...n sensor removal 1 Open the right side cover 2 Disconnect the cover open switch at J15 on the controller card and extract the cable 3 For E340 and E342n models remove the two screws A securing the inner cover to gain access to the sensor A ...

Page 197: ...ir information 4 19 4 Use a smaller Phillips screwdriver to remove the screw B holding the sensor 5 Slide the sensor from the positioning post Installation note Be sure to reroute the cable through the cable clip B ...

Page 198: ...See Left side cover removal on page 4 9 2 Carefully place the printer on its right side Use a clean cloth to protect the cover from marring 3 Remove four screws A in the gear train metal cover 4 Lift the metal cover from the printer 5 Remove the developer drive coupler B and the conical spring C A B C ...

Page 199: ...access cover 2 Open the left side cover 3 Locate the opening on the inside of the button The opening is partially covered by the front left edge of the printhead metal frame 4 Use a small shank Phillips screwdriver to remove the screw 5 Restrain the spring as the latch is removed ...

Page 200: ...rmation 2 Unplug the exit sensor at J17 on the controller card 3 Push the shaft A to the right using your right thumb against the inside gear surface and your left index finger against the opposite end of the shaft Warning There will be some lubricant on the gear and shaft Be sure to wipe hands clean with each contact to prevent spreading lubricant to other areas A ...

Page 201: ...at portion on the right end of the shaft with the opening of the bearing support and lift the right end of the shaft through the support 5 Swing the shaft away from the printer to expose the sensor flag 6 Remove the two screws B securing the fuser B ...

Page 202: ... Slide the fuser out just enough to access the screw holding the sensor 8 Unsnap the sensor from the bracket 9 Observe the orientation of the flag C and spring D before replacing units 10 Remove the sensor and its attached cable C D ...

Page 203: ...4511 xxx Repair information 4 25 11 Loosen the screw E that secures the bracket to remove the cable E ...

Page 204: ...4511 xxx 4 26 Service Manual Fan removal 1 Open the right side cover 2 Unplug the fan from the controller card at J18 3 Remove two screws A holding the fan to the metal side frame ...

Page 205: ...Repair information 4 27 Front access cover logo removal E238 E240 and E240n 1 Open the front access cover 2 Remove the screw A holding the logo cover in place 3 Remove the logo cover from the front access cover ...

Page 206: ...al 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 46 for more information 2 Remove the two screws A securing the fuser 3 Disconnect the thermistor at J16 and exit sensor at J17 on the controller card A ...

Page 207: ...ser power cables slide the insulation B back to expose the connectors Press the tang C on the connector to disconnect the cable connector 6 Slide the fuser out while carefully directing the thermistor and exit sensor cables through the frame openings Note Be sure to slide the insulation back in place after reconnecting the cables C B ...

Page 208: ...ps 1 and 2 of Front access cover removal E340 and E342n on page 4 5 Gently pull enough slack in the cable to remove the cover without disconnecting the cable then follow the instructions for E238 E240 and E240n models 2 Remove the left side cover See Left side cover removal on page 4 9 3 Place printer on its right side Protect the cover from being marred 4 Remove the screws A securing the metal pl...

Page 209: ...4511 xxx Repair information 4 31 5 Remove the metal cover and unsnap the link A from the shaft 6 Disconnect the coupler from the front link and remove the links A ...

Page 210: ... information Note The cable can be reached and disconnected without fully removing the card 2 Remove the rear cover See Rear cover removal on page 4 10 for more information 3 Remove the exit guide assembly See Paper exit guide assembly removal on page 4 46 for more information 4 Remove the two screws A from the lower corners of the fuser A ...

Page 211: ...disconnect the cables See Fuser removal on page 4 28 6 To disconnect the fuser power cables slide the insulation A back to expose the connectors Press the tang B on the connector to disconnect the cable connector 7 Extract the fuser power cable from the LVPS HVPS side Note Be sure to slide the insulation back in place after reconnecting the cables C B ...

Page 212: ...l on page 4 9 2 Place the printer on its right side Protect the cover from being marred 3 Remove four screws in the gear train metal cover 4 Remove the screws B from the shaft of the input roller clutch assembly and the lever pawl 5 Remove the clutch assembly and the lever If the pieces come apart they can be easily reassembled if necessary A B ...

Page 213: ...card 3 Carefully place the printer on its top 4 Using a small shank screwdriver remove the screw A behind the ACM autocompensator pivot which holds the paper sensor in place 5 Remove the sensor assembly 6 Reinstall the sensor so that the flag is spring loaded against the page as it advances in its path 7 Verify the cable is captured and out of the paper path A ...

Page 214: ...at J20 on the controller card 3 Carefully place the printer on its top with the front facing you 4 Remove the screw A beside and under the left pick tire 5 Remove the sensor assembly 6 Reinstall the new sensor in the same orientation as the old The flag should be spring loaded against the leading edge of an advancing sheet 7 Verify the cable is captured and away from the paper path A ...

Page 215: ...4511 xxx Repair information 4 37 LCD bezel removal 1 Open the front access cover 2 Remove the two screws A that hold the LCD bezel 3 Close the front access cover A ...

Page 216: ...5 Using your fingernail or sharp non marring object pull the top of the bezel away from the front access cover Carefully work the bezel away from the buttons and front access cover Note Push down on the top edge of the bezel to deflect it away from the buttons If the bezel does not easily come out open the front access cover remove the three screws holding the shield cover behind the LCD panel and...

Page 217: ... lens is free of debris and fingerprints before installing LCD operator panel removal 1 Remove the LCD bezel See LCD bezel removal on page 4 37 2 Remove the two screws A holding the LCD assembly to the front access cover 3 Unlatch the LCD display left and right side of the LCD 4 Carefully pull the LCD assembly away from the front access cover 5 Disconnect the LCD cable C A ...

Page 218: ...l E238 E240 and E240n 1 Open the access door 2 Remove the right side cover See Right side cover removal on page 4 12 3 Unplug the operator panel from the controller card at J19 4 Remove two screws A holding the operator panel 5 Remove the operator panel A ...

Page 219: ... 2 Remove the rear cover See Rear cover removal on page 4 10 for more information 3 Place the printer onto its top with the back and bottom in view 4 Remove two screws A one left of the power switch and the other at the opposite side of the panel 5 Remove the screws B securing the two foot brackets A B A B ...

Page 220: ...4511 xxx 4 42 Service Manual 6 Remove four screws C in the bottom of the metal cover 7 Lift the metal cover so the connecting cables can be unplugged on the side shown C ...

Page 221: ...ing cables 9 Remove the assembly LVPS HVPS to controller card cable removal 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 41 for more information 2 Unplug the cable at J4 on the controller card and at CN201 on the LVPS HVPS card and extract the cable ...

Page 222: ...4 Service Manual Manual feed clutch assembly removal 1 Remove the left side cover 2 Place the printer on its right side Protect the cover from being marred 3 Remove the four screws A in the gear train metal cover A ...

Page 223: ...pair information 4 45 4 Remove the clip B from the shaft of the pick up clutch assembly 5 Remove the screw C and lever pawl 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled B C ...

Page 224: ...ar cover See Rear cover removal on page 4 10 for more information 2 Remove the two screws A and the longer screw B holding the exit guide 3 Remove the paper exit guide assembly Reinstallation note It may be necessary to rotate the gears to mesh with the fuser and drive gear A A B ...

Page 225: ...al 1 Be sure you have removed the paper tray and the toner cartridge 2 Turn the printer onto its back Note Be careful not to mar the finish of the printer 3 Remove the rubber paper feed rollers 4 Make sure the new paper feed rollers are captured between the rims of the plastic hub ...

Page 226: ...eeded See Registration on page 3 21 Check skew caused by the printhead by printing the Quick Test For E340 and E342n see Quick Test on page 3 22 For the E238 E240 and E240n enter Diagnostic mode see Diagnostics mode selections on page 3 11 and select Continuous print simplex Tray 1 The printed test sheets have horizontal lines and two vertical lines Printhead misalignment causes skewed horizontal ...

Page 227: ...information 2 Unplug the sensor at J11 and extract the cable 3 Unplug the cable from the sensor Toner level sensor removal E340 and E342n 1 Open the right side cover See Right side cover removal on page 4 12 for more information 2 Unplug the cable A from the sensor 3 Unsnap the toner level sensor from the frame and remove it through the inside of the printer A ...

Page 228: ... holder arms with the left hand while lifting Stop when the holder is unlatched 4 At the left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatched 5 With a hand at each end lift the transfer roll out The springs should remain in place Replace the right spring with the transfer roller FRU Reinstallation note Ve...

Page 229: ...plug the transport motor cable at J8 on the controller card 4 Remove the LVPS HVPS card assembly See LVPS HVPS card assembly removal on page 4 41 for more information 5 Extract the cable A through the side frame leaving it free at the opening above the LVPS HVPS B 6 Turn the printer over 7 Remove the fuser See Fuser removal on page 4 28 8 Extract the cable through the hole and from its retainers b...

Page 230: ...4511 xxx 4 52 Service Manual ...

Page 231: ... and connections 5 1 5 Locations and connections Locations Front view URQW SDSHU VXSSRUW 6KHHW RXWSXW ELQ 2SHUDWRU SDQHO URQW DFFHVV FRYHU 0DQXDO IHHGHU 7UD 2SWLRQDO VKHHW GUDZHU URQW DFFHVV FRYHU ORJR Q 2SHUDWRU SDQHO Q ...

Page 232: ...4511 xxx 5 2 Service Manual Rear view 3RZHU EXWWRQ 5HDU GRRU RXWSXW WUD 3DUDOOHO SRUW 86 SRUW WKHUQHW SRUW LI SUHVHQW ...

Page 233: ...4511 xxx Locations and connections 5 3 Connectors Controller card J20 J19 J18 J17 J16 J15 J14 J13 J10 J11 J9 J8 J4 J3 J2 J1 J7 J6 J5 1 1 1 1 1 1 1 1 1 1 1 1 1 1 J12 1 1 1 ...

Page 234: ... Otherwise the values below may not match Connector Pin Value plugged Value unplugged Comments J2 1 4 5 V dc 5 V dc Without tray 2 attached Ready mode 2 24 V dc 24 V dc 6 Ground Ground 3 5 Signal Signal J3 1 3 24 V dc 24 V dc Manual and paper feed solenoids Ready mode 2 4 24 V dc 0 V dc J4 1 2 0 V dc Main power source to controller card LVPS HVPS Ready mode 3 4 5 V dc 5 6 Signal 7 Ground 8 9 24 V ...

Page 235: ... 1 2 Signal Signal Smart chip J11 1 Signal Signal Toner low sensor 2 Ground Ground 3 Signal Signal J13 1 Mirror motor Ready mode 2 3 5 V dc 5 V dc 4 Ground Ground 5 24 V dc 24 V dc J14 1 LSU Ready mode 2 Ground Ground 3 3 3 V dc 4 Signal 5 3 3 V dc 6 Ground Ground 7 5 V dc 5 V dc 8 Ground Ground 9 5 V dc J15 1 5 V dc 0 V dc Door open sensor Ready mode door closed 2 5 V dc 5 V dc 3 Ground Ground Co...

Page 236: ...Ready mode fan running 2 11 12 V dc 24 V dc 3 Approx 1 5 V dc 3 2 V dc J19 1 Ground Ground Operator panel Ready mode LED and LCD panels use the same common connector 2 5 V dc 5 V dc 3 0 V dc 0 V dc 4 5 V dc 5 V dc 5 5 V dc 5 V dc 6 LED ONLY 5 V dc 7 5 V dc 5 V dc J20 1 1 1 V dc 5 V dc Manual feed sensor 2 5 V dc 5 V dc 3 Ground Ground 4 Connector Pin Value plugged Value unplugged Comments ...

Page 237: ...4511 xxx Preventive maintenance 6 1 6 Preventive maintenance The Lexmark E238 E240 E240n E340 and E342n do not require preventive maintenance ...

Page 238: ...4511 xxx 6 2 Service Manual ...

Page 239: ...e or product Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog Asm Index Part number Units mach Units...

Page 240: ...7 2 Service Manual 4511 xxx Assembly 1 Covers ...

Page 241: ...ite 6 40X1340 1 Main tray 6 40X1351 1 Main tray white 7 40X1336 1 Left side cover 7 40X1348 1 Left side cover white 8 40X1356 1 15 Language overlays 9 40X1357 1 1 LCD bezel E340 cover 9 40X1327 1 1 LCD bezel E342n cover 10 40X1309 1 Front access cover assembly E340 E342n 11 40X1310 1 Front access cover assembly no logo E238 E240 E240n 11 40X1343 1 Front access cover assembly white E238 E240 E240n ...

Page 242: ...7 4 Service Manual 4511 xxx Assembly 2 Electronics ...

Page 243: ...ve motor 5 40X1323 1 Input 1 sensor assembly 6 40X1326 1 Cover open sensor assembly 7 40X1328 1 Cooling fan 8 40X1332 1 Toner level sensor 9 40X1360 1 Controller card E238 9 40X1305 1 Controller card E240 9 40X1306 1 Controller card E240n 9 40X1307 1 Controller card E340 9 40X1308 1 Controller card E342n 10 40X1316 1 LED operator panel assembly E238 E240 E240n 10 40X1345 LED operator panel assembl...

Page 244: ...7 6 Service Manual 4511 xxx Assembly 3 Frame ...

Page 245: ...r extender cover white 4 40X1353 N A Screws miscellaneous actual size TP2NC 3 0 6P Ni 2 M3 0 0 5 6P Ni 2 Washer 2 MT3 0 0 5 6PF Ni 5 TP2NC 3 0 6PF Ni 4 5 40X1319 2 Paper feed rubber tires 6 40X1354 1 Front access door and ACM springs 7 40X1331 1 ACM clutch CBM 8 40X1338 1 Door fuser idle gear link CBM 9 40X1330 1 Manual feed clutch CBM 10 40X1355 2 Plastic snap rings 11 40X1329 1 Developer drive c...

Page 246: ... NS 40X1564 1 32MB flash card assembly NS 40X1513 1 Simplified Chinese font card assembly NS 40X1514 1 Traditional Chinese font card assembly NS 40X1512 1 Japanese font card assembly NS 40X1515 1 Korean font card assembly NS 40X1364 1 32MB SDR DIMM NS 40X1365 1 64MB SDR DIMM NS 40X1366 1 128MB SDR DIMM ...

Page 247: ...Power cord 6 foot straight United Kingdom NS 40X0275 1 Power cord 6 foot straight Israel NS 40X0274 1 Power cord 6 foot straight Switzerland NS 40X0276 1 Power cord 6 foot straight South Africa NS 40X0287 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 Power cord 6 foot straight Danish NS 40X0277 1 Power cord 6 foot straight Brazil NS 40X0282 1 Power cord 1 8M straight PRC NS 40X0270 1...

Page 248: ...7 10 Service Manual 4511 xxx ...

Page 249: ...on menu E238 E240 n accessing 3 2 navigating menu 3 5 Network Mac Binary PS 3 10 NPA Mode 3 10 Set Card Speed 3 10 Parallel MAC Binary PS 3 8 NPA Mode 3 8 Parallel Mode 2 3 8 Protocol 3 8 printing menu 3 3 Setup Auto CR After LF 3 7 Auto LF After CR 3 7 Demo Mode 3 7 table of light patterns 3 3 USB Mac Binary PS 3 9 NPA Mode 3 9 Utilities Hex Trace 3 6 Print Quality Pages 3 7 Reset Factory Default...

Page 250: ...Clear Log 3 33 Display Log 3 32 Print Log 3 33 Exit Diagnostics 3 33 exiting 3 20 Hardware Tests Button Test 3 23 DRAM Test 3 24 LCD Test 3 23 Parallel Wrap 3 25 Input Tray Tests Feed Tests 3 26 Sensor Test 3 27 menu list 3 19 Print Tests input source 3 22 input source tests 3 22 Prt Quality Pgs 3 23 Printer Setup Configuration ID 3 30 Defaults 3 29 Edge to Edge 3 30 Engine Settings 3 30 Model Nam...

Page 251: ...tory E238 E240 n 3 13 E340 E342n see error log 3 33 I input feed tests E340 E342n 3 26 input sensor tray tests E340 E342n 3 27 input source tests 3 22 input source tests E340 E342n 3 22 L laser notices iv vi LCD operator panel 4 39 LCD Test E340 E342n 3 23 LED operator panel 4 40 light patterns E238 E240 n additional information 2 13 description 2 3 primary 2 4 secondary 2 8 service codes 2 36 lig...

Page 252: ...Page Count E340 E342n 3 29 Panel Menus E340 E342n 3 16 paper exit guide removal 4 46 paper jams E238 E240 n 2 24 paper feed service check 2 94 tips on preventing 1 8 Paper Prompts E340 E342n 3 18 parallel port service check E238 E240 n 2 97 E340 E342n 2 97 parallel wrap test E340 E342n 3 25 part number index 2 7 parts catalog covers 7 2 electronics 7 4 frame 7 6 how to use 7 1 options 7 8 permanen...

Page 253: ... paper exit guide assembly 4 46 paper feed rollers 4 47 printhead 4 48 procedures 4 2 toner level sensor cable E340 E342n 4 49 toner level sensor E340 E342n 4 49 transfer roll 4 50 transport motor cable 4 51 Reset Factory Defaults E238 E240 n 3 6 E340 E342n 3 29 reset maintenance page counter E238 E240 n 3 7 reset NVRAM E238 E240 n 3 2 Reset PC Counter E238 E240 n 3 7 E340 E342n 3 16 S safety info...

Page 254: ...ad 2 111 transfer roll 2 111 service error codes E238 E240 n accessing 2 36 primary light pattern 2 37 secondary light patterns 2 38 tertiary light patterns 2 40 E340 E342n 2 65 service menus E238 E240 n 3 2 E340 E342n 3 14 special tools 1 8 specifications connectivity 1 5 input trays 1 6 memory 1 4 operating systems 1 5 photoconductor capacity 1 6 print media 1 7 print speed 1 4 toner capacity 1 ...

Page 255: ...ord 1 8M straight Australia 7 9 40X1300 Fuser assembly 110 V 7 5 40X1301 Fuser assembly 220 V 7 5 40X1302 Fuser assembly 100 V 7 5 40X1303 Laser mirror printhead assembly E238 E240 E240n 7 5 40X1304 Laser mirror printhead assembly E340 E342n 7 5 40X1305 Controller card E240 7 5 40X1306 Controller card E240n 7 5 40X1307 Controller card E340 7 5 40X1308 Controller card E342n 7 5 40X1309 Front access...

Page 256: ...1338 Door fuser idle gear link CBM 7 7 40X1339 Rear cover assembly 7 3 40X1340 Main tray 7 3 40X1341 Optional media drawer assembly no tray 7 3 40X1342 Optional tray 2 7 3 40X1343 Front access cover assembly white 7 3 40X1345 LED operator panel assembly E238 E240 E240n white 7 5 40X1346 Right side cover white 7 3 40X1347 Legal size paper extender cover white 7 7 40X1348 Left side cover white 7 3 4...

Page 257: ... cable packaged 2 m 7 9 40X1512 Japanese font card assembly 7 8 40X1513 Simplified Chinese font card assembly 7 8 40X1514 Traditional Chinese font card assembly 7 8 40X1515 Korean font card assembly 7 8 40X1564 32MB flash card assembly 7 8 7372839 Field location package assembly 7 9 ...

Page 258: ...4511 xxx I 10 Service Manual ...

Page 259: ...Charge_C Gnd 5v Dc Option Card Developer TAR Dr Blade Charge Roller Photoconductor Photoconductor Kit 24VDC V_C1_V 24VDC V_C_W F_Gnd 5VDC V_C1_U 5VDC Tray2__FB Gnd 24V Tray2_DET 5VDC TR2SOL Tray2_Pwm FDSOL MPFSOL FD SOL 24V MPFSOL 24V LVPS HVPS 1 2 3 4 5 6 Tray 2 Optional MPF Solenoid Paper Feed Solenoid 120 VAc 120 VAc USB Network Plug if equipped Button2_C LED ONLY SCL 5VDC 5V Dc LED_Data_C 5VDC...

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