Lexmark E238, Service Manual, Page: 141 / 259

4511-xxx
Diagnostics—all models
2-109
The paper sticks
together, resulting in
the printer feeding
multiple sheets of
paper. • Remove the paper from Tray 1 or the optional
Tray 2, and fan it.
• Don’t overfill Tray 1 or the optional Tray 2 (see
media capacities in the media types and sizes
chart in the User’s Reference).
The paper fails to feed
from Tray 1. • Remove the paper from Tray 1, and fan the
paper.
• Make sure Tray 1 is selected from the printer
driver. For E340/E342n, make sure the proper
tray and paper type is selected from the
printer.
• Do not overfill the tray.
• Check the condition of the rubber on the
paper feed rolls.
• Verify clutch for ACM is functioning correctly.
The paper fails to feed
from the optional
Tray 2. • Make sure the correct tray and paper type are
selected from the driver. For E340/E342n,
make sure the correct tray and paper type is
selected from the printer.
• Make sure the tray is pushed all the way in.
• Remove the paper from the optional Tray 2,
and fan it.
• Check the rubber on the paper feed tires.
• Check the paper path in the tray for burrs or
debris that may hinder paper movement.
• Make sure the paper does not exceed the
stack height indicator.
The Load Paper light is
on even though there
is paper loaded in the
optional Tray 2. • Make sure the tray is pushed all the way in.
• Press
or Go.
The printer does not
print after a paper jam
has been cleared. • Clear all jams.
• Press and release
(E238, E240, E240n)
or Go (E340, E342n), or open and close the
printer cover to restart the printer.
• Make sure the print cartridge assembly is
installed properly.
Print quality problems (continued)
Problem Action