Action
Yes
No
Step 1
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to
Settings
>
Paper
>
Tray Configuration
>
Paper Size/Type
.
b
Print the document.
Do dark lines appear on prints?
Go to step 2.
The problem is
solved.
Step 2
a
Load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Print the document.
Do dark lines appear on prints?
Go to step 3.
The problem is
solved.
Step 3
a
Open the front door, and then firmly push it down.
b
Pull out the print cartridge tray.
c
Remove, and then insert the print cartridges.
d
Insert the print cartridge tray, and then close the door.
e
Print the document.
Do dark lines appear on prints?
Go to step 4.
The problem is
solved.
Step 4
a
Perform Color Adjust.
From the control panel, navigate to:
Settings
>
>
Quality
>
Advanced Imaging
>
Color Adjust
b
Print the document.
Do dark lines appear on prints?
Contact
The problem is
solved.
Troubleshoot a problem
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