Lexmark 17E0285 - Z12 Inkjet Printer User Manual Download Page 45 | Manualshive

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45

Troubleshooting

Maintaining your printer

Troubleshooting

Steps to basic printing

General printing problems

When there is a problem, first make sure:

• The power supply is plugged into the printer and a properly

grounded electrical outlet.

• The printer is turned on.

• The USB cable is securely attached to both the computer and

the printer.

• The printer is set as the default printer. To check the printer

status:

1

Double-click the Lexmark Z12 printer icon on your desktop.

2

From the menu bar, choose Printing.

3

Make sure Set Default Printer is checked.

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Summary of Contents for 17E0285 - Z12 Inkjet Printer

Page 1: ...ngdom and Eire call 0628 481500 In other countries contact your point of purchase References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionall...

Page 2: ...and trademark information To print this guide 1 From the Acrobat Reader File menu choose Page Setup 2 Select the Landscape orientation button 3 Click OK 4 From the Acrobat Reader File menu choose Print 5 Select the pages you want to print and then click Print Steps to basic printing tells you how to load paper and adjust your printer software for printing Troubleshooting provides information for s...

Page 3: ...our printer with Windows 95 or Windows 98 refer to the User s Guide that came with your printer For help using your printer with Windows 2000 refer to the User s Guide button on the printer software CD To perform basic printing tasks follow four simple steps Step 1 Insert the appropriate print cartridge Step 2 Load the paper Step 3 Customize the printing options Step 4 Print your document ...

Page 4: ...life of your color print cartridge you can print black and white documents using a black print cartridge Your printer came with a color print cartridge Lexmark part number 17G0060 You may purchase a black print cartridge Lexmark part number 17G0050 from your point of purchase retailer or from a Lexmark Authorized Supplies Dealer You may also purchase a high yield color cartridge Lexmark part numbe...

Page 5: ...basic printing Step 2 Load the paper 1 Place the paper against the right side of the sheet feeder with the print side facing you 2 Squeeze the release tab and the paper guide together and slide the paper guide to the edge of the paper Sheet feeder Paper alignment marks Release tab Paper guide ...

Page 6: ...p to Make sure 100 sheets of plain paper The print side is facing you The paper guide is against the side of the paper 10 envelopes The print side is facing you The stamp location is in the upper left corner The envelopes are loaded verticallyagainst the right side of the sheet feeder The paper guide is against the side of the envelopes ...

Page 7: ...ds are loaded vertically against the right side of the sheet feeder The paper guide is against the side of the cards 25 sheets of coated paper photo paper or glossy paper The print side is facing you The glossy or coated side is facing you The paper guide is against the side of the photo paper Note Remove each photo as it exits the printer and allow it to dry before stacking Load up to Make sure ...

Page 8: ...s The print side black side is facing you You follow the instructions on the packaging to load the iron on transfers The paper guide is against the side of the iron on transfers Note To ensure the iron on transfer prints correctly you may want to print on plain paper before printing on an iron on transfer Load up to Make sure ...

Page 9: ...x Steps to basic printing 100 sheets of custom size paper The print side is facing you The paper guide is against the side of the paper Your paper size fits within these dimensions Width 76 mm to 216 mm 3 0 in to 8 5 in Length 127 mm to 432 mm 5 0 in to 14 0 in Load up to Make sure ...

Page 10: ...ng 20 sheets of banner paper The print side is facing you You remove any paper from the sheet feeder and load the banner paper To load the banner paper a Pull the paper support up slightly to unlock the front tabs b Tilt the paper support back until it locks in the horizontal position Load up to Make sure ...

Page 11: ...ts of banner paper cont c Place your stack of banner paper on the paper support d Insert the leadingedge of the first pageinto the sheet feeder The paper guide is against the side of the paper After your banner prints remove the banner paper and return the paper support to the upright position Load up to Make sure ...

Page 12: ...arencies The rough side of the transparencies is facing you If your transparency has a removable stripe make sure it is away from you and facing down The paper guide is against the side of the transparencies Note Remove each transparency as it exits the printer and allow it to dry before stacking Load up to Make sure ...

Page 13: ...ptions Your printer software works with your operating system to help you print documents with superior results To customize your printing options use the Page Setup dialog box and the Print dialog box Click one of thesetoselect the page orientation Click Help to access the printer driver help Click this pop upmenu to select a paper size ...

Page 14: ...ting Page Setup From the pop up menu choose Select When you want to General Paper Size Scaling Orientation View the available paper sizes Change the scaling value of the document Valid values are between 25 and 400 Choose between portrait and landscape Watermark Watermarks Choose the watermark you want ...

Page 15: ...yond the basics Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Click Help to access the printer driver help Clickthis pop up menu to select print settings This area displaysa summary of the current settings ...

Page 16: ...ex Steps to basic printing Print From the pop up menu choose Select When you want to General Copies Pages Print Last Page First Wait for pages to dry Type in the number of copies 1 999 Print all pages or a given page range Print the pages in reverse order Add more time between pages as they exit the printer ...

Page 17: ...Coated Paper Glossy Photo Paper Transparency or Iron On Transfer Select Quick Print 600 dpi Normal 600 dpi or High 1200 dpi Color ColorSync Color Matching Built in Color Matching Select a printer profile to match the color on the screen to the color in the document Let the printer driver match the color on the screen to the color in the document From the pop up menu choose Select When you want to ...

Page 18: ...g Print in Foreground Print in Background Print quickly Note Do not use your system while the document is printing Print most documents Select an exact date and time for the document to print Mark a print job as Urgent Put a print job on hold Note You may use your system while the document is printing From the pop up menu choose Select When you want to ...

Page 19: ...mark settings 1 From the File menu choose Page Setup The Page Setup dialog box opens 2 Change the settings as needed 3 Select OK Changing the print settings from an application To change the print settings from an application for example word processing spreadsheet graphics and so on 1 Open the application s File menu 2 Choose Print The Print dialog box opens 3 Change the settings as needed 4 Sele...

Page 20: ...Troubleshooting Appendix Index Steps to basic printing Changing the print settings from the desktop To change the print settings from the desktop 1 From the desktop open the File menu 2 Choose Print The Print dialog box opens 3 Change the settings as needed 4 Select Save Settings ...

Page 21: ...ting most documents on plain paper To change the print settings for printing on specialty paper use the following table When you are printing on Open this dialog box To make these selections Envelopes Page Setup From the Paper Size pop up menu select the appropriate envelope size Note Many applications are designed to override the envelope settings in Page Setup Make sure landscape orientation is ...

Page 22: ...Paper for the Paper Type 2 Select High 1200 dpi for the Print Quality 3 On the Color pane select Built In Color Matching 4 From the Document Color pop up menu select Natural Color Note Remove each photo as it exits the printer and allow it to dry before stacking Note You may want to print on plain paper before printing on photo or glossy paper When you are printing on Open this dialog box To make ...

Page 23: ... size paper Page Setup From the Paper Size pop up menu select Edit Custom Paper Sizes and enter the dimensions for your custom paper size Iron On transfers Print On the Paper Type Quality pane select Iron On Transfer for the Paper Type Note To ensure the iron on transfer prints correctly you may want to print on plain paper before printing on an iron on transfer When you are printing on Open this ...

Page 24: ...t Banner Letter or Banner A4 Transparencies Print On the Paper Type Quality pane select Transparency for the Paper Type and Normal 600 dpi for the Print Quality Note Remove each transparency as it exits the printer and allow it to dry before stacking Note You may want to print on plain paper before printing on a transparency When you are printing on Open this dialog box To make these selections ...

Page 25: ...nting 25 Printing beyond the basics Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Step 4 Print your document 1 Open the File menu 2 Choose Print The Print dialog box opens 3 Select Print ...

Page 26: ...ow to install replace and care for your print cartridge You can use your printer s Control Panel to help you with these tasks Using the Control Panel Installing or replacing a print cartridge Improving print quality Aligning the print cartridge Cleaning the print nozzles Wiping print nozzles and contacts Preserving print cartridges ...

Page 27: ...rinting Using the Control Panel The Control Panel lets you monitor your printer s status perform cartridge installation and maintenance set printer options and access driver version and copyright information To open the Control Panel choose 1 The Apple menu 2 Control Panels 3 Lexmark Z12 Control Panel ...

Page 28: ...ps to basic printing Click the Help button to access printer driver help Cartridges tab to Install or change the print cartridge Align the print cartridge for best print quality Clean the print nozzles Print a test page About tab to find printer software version and copyright information ...

Page 29: ...to basic printing Installing or replacing a print cartridge 1 Make sure the Power light is on 2 Raise the front cover The print cartridge carrier moves to the loading position unless the printer is busy Paper Feed light Power light Front cover Print cartridge carrier in the loading position ...

Page 30: ...dix Index Steps to basic printing 3 Remove the old print cartridge Store it in the print cartridge storage unit see page 42 or dispose of it Standard Black Cartridge 17G0050 Standard Color Cartridge 17G0060 High Yield Black Cartridge 16G0055 High Yield Color Cartridge 16G0065 ...

Page 31: ...ge tab select Install Change Cartridge 8 Select the type of cartridge you installed and click OK a If you are installing a new cartridge remove the sticker and transparent tape on the bottom of the print cartridge b Insert the print cartridge into the print cartridge carrier c Push back firmly on the cartridge until it snaps securely into place Warning Do NOT touch the gold contact area of the pri...

Page 32: ... Maintaining your printer Troubleshooting Appendix Index Steps to basic printing a Select the cartridge you installed b Specify whether the cartridge is a New Cartridge or an Old Cartridge one that has been used before c Click OK ...

Page 33: ...our printer Troubleshooting Appendix Index Steps to basic printing 9 If you installed a new cartridge select Yes to align the cartridge Follow the instructions on the alignment screen to complete the cartridge installation For help see page 35 ...

Page 34: ...34 Maintaining your printer Maintaining your printer Troubleshooting Appendix Index Steps to basic printing 10 To see how the cartridge prints select Print Test Page SelectPrint Test Page ...

Page 35: ...idge Normally you only align the print cartridge after installing a new print cartridge However you may also need to align the print cartridge when Characters are not aligned correctly at the left margin Vertical lines appear wavy To align the print cartridge 1 Load plain paper in the printer 2 Open the Control Panel For help see page 27 3 Click the Cartridge tab 4 Click Align Cartridge Your print...

Page 36: ...lignment pattern that comes closest to forming a straight line 6 In the Align Cartridge dialog box enter the pattern number from the printed test page that comes closest to forming a straight line and then click OK An alignment test page with 30 alignment patterns prints Each pattern has a number under it For example in alignment group A 16 comes closest to forming a straight line ...

Page 37: ...the nozzles to clear any clogged nozzles A test line prints so you can see if the cleaning process was successful Run the nozzle test when Characters are not printing completely White dashes appear in graphics or printed text Print is smudged or too dark Colors do not print correctly To run the nozzle test 1 Load plain paper in the printer 2 Open the Control Panel For help see page 27 3 Click the ...

Page 38: ...er and prints a nozzle test pattern similar to the one shown Purge lines print when ink is forced through the nozzles to unclog them Unbroken lines at the bottom of the page indicate the nozzles were cleaned Broken lines at the top of the page indicate clogged nozzles When you install a These purge lines print Black cartridge 1 purge line Color cartridge 3 purge lines ...

Page 39: ... line still has breaks run the test two more times If the print quality is satisfactory after running the test three times the print nozzles are clean You do not need to complete the remaining steps If the print quality of both sets of lines is not satisfactory after running the test three times continue with the next step 6 Remove and reinstall the print cartridge 7 Repeat the nozzle test 8 If th...

Page 40: ...cartridge from the printer For help see page 29 2 Dampen a clean lint free cloth with water Gently wipe the nozzles and contacts in one direction 3 Reinstall the print cartridge and repeat the nozzle test For help see page 37 a Hold the damp cloth against the nozzles for about three seconds Gently blot and wipe dry b Use another clean section of cloth to gently wipe the contacts Hold the damp lint...

Page 41: ... Do not remove a print cartridge from the printer except to replace clean or store it in the cartridge storage unit or other air tight container The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time Lexmark s printer warranty does not cover repair of failures or damage caused by a refilled cartridge Lexmark does not recommend use o...

Page 42: ... Steps to basic printing Storing an extra print cartridge 1 Insert the tabs of the cartridge storage unit into the slots on the back of your printer 2 Snap the storage unit securely into place 3 Insert the extra print cartridge into the storage unit 4 Push back firmly on the cartridge until it snaps into place ...

Page 43: ... Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Removing a print cartridge from the storage unit 1 Pull the print cartridge handle toward you until you hear a snap 2 Pull the print cartridge straight out of the storage unit ...

Page 44: ...e them From the following list of printing problems select a category that describes the type of problem you are experiencing Then search for the solution to your problem General printing problems Printer doesn t print or prints slowly Paper misfeeds or jams Document prints with mistakes or poor quality Problems with transparencies photos or envelopes Error messages and flashing lights ...

Page 45: ...ply is plugged into the printer and a properly grounded electrical outlet The printer is turned on The USB cable is securely attached to both the computer and the printer The printer is set as the default printer To check the printer status 1 Double click the Lexmark Z12 printer icon on your desktop 2 From the menu bar choose Printing 3 Make sure Set Default Printer is checked ...

Page 46: ...annot establish bidirectional communication with your computer Print cartridge ink level indicators on the Cartridge tab of the printer s Control Panel are shaded Error messages such as Paper Out and job progress information do not appear on the computer screen Before proceeding verify that The printer software has been installed correctly See page 57 The USB cable is securely attached to both the...

Page 47: ...To check the printer status 1 Double click the Lexmark Z12 printer icon on your desktop 2 From the menu bar choose Printing 3 Make sure Set Default Printer is checked The print job is not being held in the print queue To check the printer status 1 From the desktop double click the Lexmark Z12 icon 2 From the menu bar choose Printing 3 Choose Start Print Queue Print a test page If the test page pri...

Page 48: ...ing to print Make sure The Lexmark Z12 printer is set as the default printer For help see page 44 You have removed the sticker and transparent tape from the bottom of the print cartridge For help see page 29 Printer prints very slowly Close any open applications not in use Check the document you are printing Photos and graphics may take longer to print than regular text Decrease the Print Quality ...

Page 49: ...printer Make sure The paper is recommended for inkjet printers You do not load too much paper in the sheet feeder Depending on the thickness of your paper the sheet feeder can hold up to 100 sheets of paper You do not force the paper down into the printer when you load it Align the top edge of the paper with the paper alignment marks on the paper support The left paper guide is against the side of...

Page 50: ...ems load the envelopes vertically against the right side of the sheet feeder Make sure the paper guide is against the side of the envelopes For help loading envelopes see page 6 Make sure the appropriate envelope size or specialty paper is selected in the printer software Make sure you are using a specialty paper or envelope size that is supported by your printer Your application may not be design...

Page 51: ...ter off 4 Pull firmly on the paper to remove it If you cannot reach the paper because it is too far into the printer raise the front cover and pull the paper out of the printer 5 Close the front cover 6 Press the Power button to turn the printer on 7 Resend your document to print Document prints with mistakes or poor quality Print is too dark or smudged Make sure the paper is straight and unwrinkl...

Page 52: ...ot smooth To improve the print quality of vertical straight lines in tables borders and graphs Select a higher Print Quality setting Align the print cartridge For help see page 35 Clean the print nozzles For help see page 37 Print smears on the page The next page exiting the printer may be smearing the ink Remove the pages as they exit the printer and allow them to dry before stacking The print no...

Page 53: ...s between your printer and computer For help see page 46 Print quality is poor at the left right top or bottom edge of page Like other printers your printer cannot print on the extreme left right top or bottom edges of a page Use these minimum settings Left and right margins 6 35 mm 0 25 in each for all paper sizes except A4 For A4 size paper 3 37 mm 0 133 in each Top and bottom margins Top 1 7 mm...

Page 54: ...n the screen A print cartridge may be out of ink or low on ink For help changing the print cartridge see page 29 Use a different brand of paper Every paper brand accepts ink differently and prints with slight color variations Remove any extra devices such as a scanner or hub and connect the printer directly to the USB port Colors on the printout are faded Try the suggestions listed in the previous...

Page 55: ...e 46 Problems with transparencies photos or envelopes Glossy photo papers or transparencies stick together Remove each page as it exits the printer and allow it to dry before stacking Use a photo paper or transparency designed for use with an inkjet printer Transparencies or photos contain white lines From the Print Quality area select High Quality For help see page 19 Clean the print nozzles For ...

Page 56: ...t of ink Purchase a new print cartridge The Power light is on and the Paper Feed light is blinking If the printer is out of paper 1 Load paper 2 Press the Paper Feed button If the printer has a paper jam see page 51 The Power light and Paper Feed light are blinking The print cartridge carrier has stalled Check your screen for any error messages 1 Turn the printer off 2 Wait a few seconds and turn ...

Page 57: ...gree 4 Click Install 5 Select the Lexmark Z12 printer in the Chooser by following the steps on the dialog box Note If your Macintosh computer locks up while printing you may need to turn off the printer and the computer and then turn them back on When you turn them back on the printer driver s spooler may attempt to start printing the job that was in the queue before the computer locked up This co...

Page 58: ... Click Install and Agree 4 From the Easy Install pop up menu choose Uninstall 5 Select Complete Uninstall 6 Click Uninstall To reinstall the printer software follow the appropriate set of instructions from Installing printer software on page 57 Power supply If your power supply fails replace it with the Lexmark replacement part or other UL LISTED Direct Plug In Power Unit marked Class 2 and rated ...

Page 59: ...int aligning 35 installing 29 part numbers 4 30 preserving 41 removing 30 replacing 29 characters misformed 54 coated paper loading 7 settings 23 color cartridge part number 30 Color options 17 contacts print wiping 40 Control Panel 27 opening 27 using 27 Control Program 27 28 custom size paper loading 9 settings 23 customizing Page Setup dialog 19 Print dialog box 15 D dark or smudged print 51 de...

Page 60: ...g 7 settings 21 Ink Low message 56 installing cartridge 29 printer software 58 intermittent printing 53 iron on transfers loading 8 settings 23 L last page first 16 lights locating 56 Paper Feed 56 patterns 56 Power 56 loading paper 5 loading specialty paper 6 M margins minimum set tings 53 messages error Ink Low 56 Paper Jam 56 N notices safety information 58 nozzle test 37 nozzles print cleaning...

Page 61: ...idge aligning 35 cleaning 37 installing 29 part numbers 4 30 preserving 41 removing 30 replacing 29 print cartridge contacts wiping 40 Print dialog box 15 print nozzles cleaning 37 wiping 40 print quality improving 35 troubleshooting 51 print settings specialty pa per 21 printer driver downloading 58 installing 57 58 uninstalling 58 printer driver Help 13 15 printer setup 58 printer software insta...

Page 62: ...n transfers 23 photo cards 21 photo paper 22 postcards 21 transparencies 24 sheet feeder locating 5 using 5 software applications Control Panel 27 software printer installing 57 uninstalling 58 specialty paper loading 6 Status tab 28 T test page alignment 35 does not print 48 transparencies loading 12 settings 24 troubleshooting error messages 56 flashing lights 56 paper feed problems 49 poor prin...

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