15
Problem
Possible Solution
Poor air purification
quality.
Press
to increase the fan speed.
Make sure no objects are blocking the top or sides of the air purifier
(the inlet or outlet).
Make sure the filters are removed from their packaging and properly in
place (see page 7).
Close doors and windows while running the air purifier.
If the room is larger than 360 ft² / 33m², air purification will take longer.
The air purifier may not be as effective in significantly larger rooms.
Clean the dust sensor lens (see page 12).
Replace the filters (see page 11).
Check Filter Indicator
has not turned on
within 8 months.
The Check Filter Indicator is a reminder for you to check the filters and
will light up based on how much the air purifier has been used (see
page 11). If you don’t use your air purifier often, the indicator will
take longer to turn on.
Check Filter Indicator
turned on before 6
months.
The Check Filter Indicator is a reminder for you to check the filters and
will light up based on how much the air purifier has been used (see
page 11). If you run your air purifier frequently, the indicator will turn
on sooner.
Air Quality Indicator
always stays red.
Clean the dust sensor lens (see page 12).
If you’re using an ultrasonic humidifier near the air purifier, the mist may
affect the accuracy of the dust sensor. The sensor will detect the large
mist particles, and the Air Quality Indicator may turn red. Avoid using an
ultrasonic humidifier near the air purifier, or avoid using Auto Mode.
Air Quality Indicator
always stays blue,
even when the air
quality is poor.
Clean the dust sensor lens (see page 12).
The dust sensor detects airborne particles, but it cannot detect gas.
Make sure there isn’t gas polluting the air.
Air purifier randomly
turns off.
Air purifier is malfunctioning. Stop using the air purifier and contact
Customer Support
(see page 19).
If your problem is not listed,
please contact
Customer Support
(
see page 19
)
.
TROUBLESHOOTING (CONT.)
